Ola Cabs / ANI Technologies Complaints & Reviews

I booked an ola cabs at 10 on the 8thigher of april 2016 for a trip at 5.20. I received a message saying that the driver details will be shared 15 minutes before my booking time, however i received a message at 5.18 regretting that you can't provide a cab for me. This is the second such incident with ola cabs, in the previous occasion the driver just didn't turn up. I am an nri who often visits india and i have used many cab services out of which ola has been the worst, just imagine if i were to catch a flight and this incident happened to me! Who would have been held responsible? I feel ola is not competent enough to provide appropriate services, it's high time you guys thought of providing proper customer service and from my end it's going to a complete no for any more ola services and i would discourage all my contacts against using yours. You can reach me on [protected]@yahoo.com or po box 33090, manama, bahrain.

I travelled from delhi to gurgaon on saturday 16.4.16. Basic cost was 534 rs and 600 rs extra was taken for peak hours...So paid around 1200 for the ola ride, the call center was unable to give the break up of how 600 rs extra was calculated, is it according to government regulations that 600 rs was charged for peak hours? We were at a fix for this odd even, totally heart pressed with this kind of rules private taxi companies are making and looting the public... Don't send the taxi if you can't fulfil the requirements... Totally saddened by the way ola charged me more than the fare on the ride for 38km...

Dear,

Madam / Sir,

Today I booked a cab having reference number CRN[protected] Driver Name Mukesh Kumar car type mini - silver eon. I booked cab & start ridding on the same time, I didn't wait cab, than why wait charge has been changed and also charges taken for ride time which is not mention in your rate chart than why it also taken and also no toll and parking was done than why it has also claim from me, actully that time I was busy So dont argued and paid in cash.

Please clear and resolved my issue

Regards,

Ravi Kumar

I booked sharing cab at 4:50 PM from reserve bank of India, parliament Street to West enclave pitampura-. I was on right time and waiting for the cab but cab driver cancelled the cab without informing me and switched off the mobile for 5 minutes. After that his phone was gng on busy. After 15 minutes I called to driver from another no
Then he told me that he cancelled the cab. The cab no. Is UP15CT3593

I booked ola cab today(18th april) at around 4:30 p.M for my parents who are new to bangalore. The cab details are as follows:

Driver: manjunath ([protected])
Booking id: crn[protected]
Silver indica, ka13b6185.

My number: [protected]

I have clearly mentioned to the driver that the dropping point is at itpl mall. But he dropped my parents at brookfield mall. Even after reaching there my parents called me to confirm and i clarified the driver that its not brookfield mall but its itpl mall. But he dropped them there anyway and left. Also 96 rupees was deducted from my ola money because of the ride which was completely a wrong and waste ride.

I tried calling the driver to clarify why has he dropped at a wrong destination when i have already informed that its itpl mall. But there was no response from his side.

I had booked ola micro on 18.04.2016 at 8.21am to pick me from noida sector 52 for okhla phase-ii, n.Delhi. Crn[protected] driver praveen kumar ([protected]) grey etios liva up-16bt6153. As soon as i received message on my phone, i called the driver informing that i was waiting for him. He assured me that he was reaching soon! Thereafter, i received a message my booking had to be cancelled due to no response from me and that the driver cancelled the booking which is totally false and misleading by the driver! In fact, i was desperately waiting in the middle of the road with my family for the ola cab driving calling him continuously on his mobile number, but he did not pick my calls! Its really a dis-appointing from driver side ! Otherwise, ola service is good!

Initially I had booked micro can whose rate is 6 Rs per km but when I checked the bill it was for mini cab whose price is 10Rs/ KM. Can you please check and clarify why the change has happened?

Sir mai pancham burman hu sir mainy ola cab leny ky liye Delhi mai ola office mai 30, 000 ka DD submit karaya tha. Driving license mai Kuch dikat ky karn ye pura na ho saka tho sir mainy 30, 000 ky refund ky liye mainy vaha letter likh kar diya tha.
Or unhony kha aap ky paise 2 weeks mai apky account mai refund ho jayengy par abhi tak paise nahi aye bank mai pury 1 mahiney ho gaye hai or unhy call karny par vo call bhi nahi attend kar rahy h or nahi mail kaa reply kar rahy hai mai chata hu ke mery paise jald sy jald refund ho jaye

Booked an ola cab on 18 april 2016. Driver was confirmed as prakash gurm. His number was switched off and he never arrived, however i was booked for rs. 79 as ride completed. Details are crn[protected]
Cab number mh 14 f1029

I booked a cab from Safdarjung Enclave to ITO. I received this information: Say Ola to your driver PURSHOTAM PAL ([protected]) for CRN[protected]. White Eeco DL-01RT1357 to pick you up @ 10:52 AM, 18Apr. Please share https://www.olacabs.com/track/o6jevhu7 with friends/family and let them track you.
Spoke to the driver he said he will come in 10 minutes. But after 10 minutes he stopped taking my calls. Once he picked and disconnected. He cancelled the booking on his own after making me wait. This caused unnecessary delay and inconvenience. He could have told me in the fist instance he can't come, I would have rebooked

Drivers of ola cabs are very rough.They do not know how to talk. Now they do not accept ola money and canel cabs booked without any notice. I booked a cab for a round trip on 17 april but the driver left the can only after completing first part of the trip. I called the driver multiple times but he did not even care to pick the call. The service offered by OLA is worst in Bangalore.

Dear sir,

We booked ola cab on 17.04.2016 at 9.14 pm to travel from old bowenpally to gudimalkapur of hyderabad-telangana state from mobile no. [protected]. At the time of booking it was not communicate that travel charges will collected double and there is no sms from ola cabs for extra payment. After reaching my destination driver show me the sms from ola cab for rs. 499. When enquire in detailed he said that we agreed for double charge thereon, we informed driver that we have not received the sms for the same. But, he will not respond. We will pay the amount of rs. 499 whereas actual fare is 250 only. Further, we have not received any sms for the fare too after reaching the gudimalkapur.
In this connection we are here by requesting you to do the needful

Thanking you,

Yours sincerely,

Shaik shiraj ahammad
[protected]

This is to inform you that toiday i.e 18/04/2016 i had booked ola share cab at 8.05, then driver received 1 more pic up he had turned cab from Asoka road to baba khadak singh marg, then again driver catch ashoka road way after after that gal to shangrila hotel, i was shocked and surprised and asked to driver Mr. Jasmer Malik, y are you choosing barapulla road, insist of ITO or Pragati maidan, he had told me i always used DND Flyover den again iam asking y r u choosing long way he was quite, then again he revived a call from mayaur vihar metro station for pick up he had turned cab pura ulta from dnd to mayur vihar. And i reache dmy destination around 9.08.

The ola cab members kindly look into this matter i booked car first and reached almost last, I was ride 1st time with ola cab and having very bad experience they thoughts peoples are full who booked sharing cabs.

I have been forced to cancel multiple Bookings in the past 5 days for the following reasons:
1. Cab distance shows as 2 mins away but after booking the waiting time changes to 10 mins.
2. Driver can't read GPS to locate my position
3. App cannot locate my position, it shows previous location as pick up point and I have to manually type in my present location, otherwise cab is misdirected
4. Sometimes as happened today (April 18, 2016) two Cabs got booked at the same time. I booked one at 9, received a message with cab details, and then when cab was delayed at 9:15 I got another message with booking details of another cab with different number plate headed for me... Total chaos!

Last Monday, April 11th, Ola cab # KA 48 3838 hit my car from behind while I was waiting in my car for my tun to proceed. I have the picture of the car's number plate, car and driver's photo. In the first 2 days the so called owner of the car Aadil (mobile # [protected]) was talking to me and promising that he will pay for the damages for now has been missing in action and his mobile is not reachable. My car has been extensively damaged. Please help!

I had booked a cab for 17th april at 6am early in the afternoon of 16th april, as getting a cab in the morning is difficult. I got this message from ola cabs at 5.45am on 17th april:

Say ola to your driver raushan kumar ([protected]) for crn[protected]. White wagonr dl1rt6129 to pick you up @ 6:05 am, 17apr.

The driver called me as soon as i read the text and said he would arrive in 5 minutes. I waited for 15, thinking maybe the cab was having some difficulty in finding my location. I got a message that he cancelled my ride as he waited for 10 minutes and couldn't reach me on my number.

I called him and asked him to come back, saying there weren't any other cabs available this early on, but he said he already got a different booking. He was extremely rude to me, and said i could complain if i wish.

I book ola cab in advance with crn[protected]apr, 5am. I call ola costumer care, they assured me for confirmed booking.
Ola refused next morning.
I was in big trouble, as i had to catch international flight from igi.
I managed with lot of trouble to reach airport.
Don't book ola cab in advance.
Don't trust ola costomer care executive.
Always keep alternative option as open whenever booking ola cab

I booked ola cab today 17/4/16 at 7.30pm but due to some reason i was not able to start on time ola cab driver came to me, scolded me, abused me very badly, which is very terrific experience for me. Meantime i spoke to customer care and informed to add waiting charges they agreed. But this useless car driver he left the place without informing us n few mins i got msg the driver has cancelled.
please take some strict action against the ola driver so that he will not repeat again with any customer.

Following are the details of booking:-
Say Ola to your driver RAVI D ([protected]) for CRN[protected]. Grey Etios TN09CB2809 to pick you up @7:30 PM, 17Apr
Hope you will take strict action against him or else i have to go for higher authority.

Sir
i booked sharing ola cab today 17/4/16 at 5pm but due to some reason i cancelled the cab, so ola cab driver called me, came to me, scolded me, abused me very badly, which is very terrific experiance for me.
please take some strict action againt the ola driver so that he will not repeat again with any customer.
FOllowing are the details of booking:-
[Here are your Ola Share details for OSN28505061. Fare: Rs. 99 Driver: SWAMY P K ([protected]) Cab Number: KA01AE9387 ]
Hope you will take strict action against him or else i have to go for higher authority.
thankyou
vardhaman parakh
[protected]

Hi Team,

I took an Ola cab from( timing 15:30) kunwar singh nagar Nangloi delhi to A2 Paschim vihar Eakta Appartment on 17th of April'16.
It takes around Rs. 150 maximum for this journey approx distance between 9km from pickup point
However, I was charged thrice the amount, driver said Rs. 450.( CRN[protected] I was shocked by this,
I called customer care and they said "Sir, you please give the amount now, Customer care said its peak hour charges.
But actually not peak hour time or not peak hour zone .Customer said that your area in peak hour zone
but not properly explained how to overcharge taken .
I will ask someone to check this for you and you will get the additional charged amount back in 24
hours.

I haven't got back anything. I need my money back immediately otherwise
I would need to take some legal action on this fraud.
Please help. Thank...
Deepak Gulati

[protected]
[protected]@yahoo.com