Ola Cabs / ANI Technologies Complaints & Reviews

I had booked a ola cabs from my house to railway station and this is a ride later booking. This is for next day morning 4:50 am booking. I also got the booking confirmation no crn[protected] from ola stating that they will share the driver no 15 mins before the ride. As my place is out side the city, i even called to the customer care and confirmed by booking. But at the riding time 4:50 am i got a sms from the ola stating that my booking was cancelled as they don't find a cab near by. As my place is outside the city, it will be difficult to find a cab, so i had chosen for ride later option. Ola could have confirmed that the cab availability in my area is very less and the booking can be confirmed at the time of ride in the confirmation booking sms. At last i have to search for another taxi service which eaten up my time to catch the train and rushed to railway station. This is my first booking experience and worst experience i had with ola.

Booked a ola cab..Ref no:-crn[protected] days prior to my ride.Just 15 mins before the ride i recieved a meesage that your booking was cancelled due to non-response.How can it be cancelled after providing me the details of the driver.The driver remained unavailable.I had to cancel my appointment .Service provided is not proper, there is no review system.

I took Ola Cab on April 14, 2016 from Bangalore Air Port for drop at Ashok Nagar. During journey I was asked to pay Return Journey Toll at the battery limit of Bangalore Air Port by Taxi Driver (Rs. 120, I have receipt with me). This is over & above total bill amount of Rs. 753/- which was paid on completion of journey. Even though I told Driver that Bill amount is supposed to be inclusive of all tolls & taxes he did not accept and asked me to pay. Can you please arrange to refund my toll amount as well as let me know what action you are taking to avoid this situation in future?

Regards
Prasad Shetye
[protected]

On Sunday 17th my daughter booked Ola cab few hours in advance to catch a flight at Vijayawada airport. But, 15 minutes
prior to departure she received a text message saying that "Sorry we could not find a cab at your location". Obviously
she could not make alternative arrangements in last minute resulted flight got missed. Now, I can't rely any more on Ola
for urgent/important events!!

I booked the cab from karol bagh to nizamuddin railway station. Its hardly 12 km. i should have been charged Rs 180 (max). Driver said i dont know the route and took the long route and he charged me Rs 300. When i said that you are taking more than usual time, he said that i can drop you on the way right away. you can take another cab.This is pathetic.This is not fair.
If he does not know the route then why we would we pay.
i request ola peaple to look into the matter. I will try to complaint to some higher authority.
And at the same time i would suggest that people plz dont go for ola.

Ola cabs seem to have gotten on to a new scheme to fool customers by charging peak charges whenever they feel like. The drivers too seem to have caught onto this and call to cancel any prior booking which you had scheduled earlier in the day. so you are left stranded and when you re-book charged peak!

Ola please get your act together!!!

This happens to us everytime. The cab drivers should be changed. They way the behave totally annoying.we hav booked for mini ola cab but what we got is sedan car thats really frustrating when we ask a mini cab whats purpose of asking options? And the thing is they aske extra charges what nonsense? From saligrammam to egmore its just 9kms only as per the information for 5 kms its just 150 and for every additional kms 19rs/- so by caluculating its coming upto its less only but we had bitter exprience agruing in the railway station which is very annoying! And the very annoying part is if we asked the cab driver refarding the charge he s just says go ahead and complaint! The drive name is karthikeyan! Never cheat the customers saying one charge and charging us for another! This is very annoying better take some action else this issue wil lbe taken very serious from our end since we do hav connection wit media!

Team,

This is a shameful incident on your organization part that one of your driver's had left the customer yesterday evening[protected] in the middle of the destination.

The cab was booked originally from malleshwaram to cox town. But driver dropped the customer at hebbal and asked to book another cab, only because he had pick another customer from nearby.

Unfortunately the customer was a lady, and this incident happened at 6.30 p.M to 7 p.M in the evening.

Request you to take strict action against the driver. Please note down the driver details.

You've got a free upgrade! Crn[protected] driver shabeer ([protected]), silver swift dzire ka04d3857 will pick you up @ 18apr, 6:33 pm .

My dad has booked ola auto on 17/04/2016 benglore, in half way only the auto driver stopped and asked my dad to change for another auto, my dad also changed, after that my dad is getting message that he only changed and why you left the ola auto. How can the auto driver change to different auto in the middle.

I booked a cab from bbr hospital bal nagar hyderabad, to gachibowli chandana brothers showroom, hyderabad on 15th april 2016. At 1333 hrs crn number[protected]. It was total kilo meters of 15, and i was charged rupees 668/-. The ride was horrible in age old horse cart like tata indica .Driven by mr.Tirupathi( his mobile number [protected]).

The driver mr, tirupathi said it was peak hour price, 28 mins ride.
And charge was very high.I don't think the price was reasonable for 15 kilometers that too in mid day where traffic was less.These people and fraud ola cabs should be checked and verified by the concerned government authorities for their fraud practices.

Ola cabs are just cheating people with variable pay options .I decided to never ever travel in ola cabs to their unethical practice and unfair behavior.
I suggest people, not to go for this ola cabs, they will simply cheat you people with their unfair pricing .Be careful and avoid these fraudster ola service cabs and their variable pay options.

Reference to the bill dated today 19.04.2016 CRN[protected] commuted from majestic to Banshankri 1st stage 7.16 Kms overcharged 187.65 as surge charge which is against Karnataka RTO Rule Act hence i would request consumer complaint forum look into it & take further action on the same otherwise these will be a bad sign for common commuters

I would like to bring to your notice, yesterday i have travelled from hosakerehalli cross to bsk bus stop. I received a bill of 336 inr as a travelling charge. When i approached ola customer care, they said that you have accepted the surge charge pop-up where the charges are more and no option for ruling out the payment. Unethical and untrusful. I understand that the karnataka govt as ruled out for paying these charges. Pl refer the quote from the transportation dept "“state transport authority, says: “they have to set up a system accommodating the new policy. But we cannot take action unless a passenger complains of the high charges.” violation of this rule will result in licence-cancellation and penalty o[censored]p to rs 10, 000. However, the penalty is imposed on the licence holder, who is the owner-driver registered with the platform, as neither ola nor uber has taken an operator licence in bengaluru…”. I have to pay 336 inr though i have told them that am going to lodge a complaint.

Vehicle which i have travelled was very unhealthy situation and these unhealthy/unsafe vehicles should not given a license or approval as a taxi.

Pl take up this matter and request your support to get back my money!

I booked an ola cabs at 10 on the 8thigher of april 2016 for a trip at 5.20. I received a message saying that the driver details will be shared 15 minutes before my booking time, however i received a message at 5.18 regretting that you can't provide a cab for me. This is the second such incident with ola cabs, in the previous occasion the driver just didn't turn up. I am an nri who often visits india and i have used many cab services out of which ola has been the worst, just imagine if i were to catch a flight and this incident happened to me! Who would have been held responsible? I feel ola is not competent enough to provide appropriate services, it's high time you guys thought of providing proper customer service and from my end it's going to a complete no for any more ola services and i would discourage all my contacts against using yours. You can reach me on [protected]@yahoo.com or po box 33090, manama, bahrain.

I travelled from delhi to gurgaon on saturday 16.4.16. Basic cost was 534 rs and 600 rs extra was taken for peak hours...So paid around 1200 for the ola ride, the call center was unable to give the break up of how 600 rs extra was calculated, is it according to government regulations that 600 rs was charged for peak hours? We were at a fix for this odd even, totally heart pressed with this kind of rules private taxi companies are making and looting the public... Don't send the taxi if you can't fulfil the requirements... Totally saddened by the way ola charged me more than the fare on the ride for 38km...

Dear,

Madam / Sir,

Today I booked a cab having reference number CRN[protected] Driver Name Mukesh Kumar car type mini - silver eon. I booked cab & start ridding on the same time, I didn't wait cab, than why wait charge has been changed and also charges taken for ride time which is not mention in your rate chart than why it also taken and also no toll and parking was done than why it has also claim from me, actully that time I was busy So dont argued and paid in cash.

Please clear and resolved my issue

Regards,

Ravi Kumar

I booked sharing cab at 4:50 PM from reserve bank of India, parliament Street to West enclave pitampura-. I was on right time and waiting for the cab but cab driver cancelled the cab without informing me and switched off the mobile for 5 minutes. After that his phone was gng on busy. After 15 minutes I called to driver from another no
Then he told me that he cancelled the cab. The cab no. Is UP15CT3593

I booked ola cab today(18th april) at around 4:30 p.M for my parents who are new to bangalore. The cab details are as follows:

Driver: manjunath ([protected])
Booking id: crn[protected]
Silver indica, ka13b6185.

My number: [protected]

I have clearly mentioned to the driver that the dropping point is at itpl mall. But he dropped my parents at brookfield mall. Even after reaching there my parents called me to confirm and i clarified the driver that its not brookfield mall but its itpl mall. But he dropped them there anyway and left. Also 96 rupees was deducted from my ola money because of the ride which was completely a wrong and waste ride.

I tried calling the driver to clarify why has he dropped at a wrong destination when i have already informed that its itpl mall. But there was no response from his side.

I had booked ola micro on 18.04.2016 at 8.21am to pick me from noida sector 52 for okhla phase-ii, n.Delhi. Crn[protected] driver praveen kumar ([protected]) grey etios liva up-16bt6153. As soon as i received message on my phone, i called the driver informing that i was waiting for him. He assured me that he was reaching soon! Thereafter, i received a message my booking had to be cancelled due to no response from me and that the driver cancelled the booking which is totally false and misleading by the driver! In fact, i was desperately waiting in the middle of the road with my family for the ola cab driving calling him continuously on his mobile number, but he did not pick my calls! Its really a dis-appointing from driver side ! Otherwise, ola service is good!

Initially I had booked micro can whose rate is 6 Rs per km but when I checked the bill it was for mini cab whose price is 10Rs/ KM. Can you please check and clarify why the change has happened?

Sir mai pancham burman hu sir mainy ola cab leny ky liye Delhi mai ola office mai 30, 000 ka DD submit karaya tha. Driving license mai Kuch dikat ky karn ye pura na ho saka tho sir mainy 30, 000 ky refund ky liye mainy vaha letter likh kar diya tha.
Or unhony kha aap ky paise 2 weeks mai apky account mai refund ho jayengy par abhi tak paise nahi aye bank mai pury 1 mahiney ho gaye hai or unhy call karny par vo call bhi nahi attend kar rahy h or nahi mail kaa reply kar rahy hai mai chata hu ke mery paise jald sy jald refund ho jaye