Ola Cabs / ANI Technologies Complaints & Reviews

I travelled twice via ola's autorickshaw service on 10 apr '16. After i got off the auto, i paid them both by cash (₹97 & ₹98). However, i have still been charged via ola money that i have in my ola account.
The bill # are:

Krn[protected] is rs. 97 (Incl of all taxes). Distance: 6.66km. Ride time: 20 minutes.
Krn[protected] is rs. 98 (Incl of all taxes). Distance: 6.72km. Ride time: 18 minutes.


Please respond at the earliest to help refund ₹195 back to my ola account.

My booking id: crn[protected] was done on 10th april for pickup on 11th april at 9.15 am. I got driver details on 11th april, driver name babu, car no. Wb19h1891. To my surprise the booking was cancelled by the system automatically and i was sent a message of cancellation.

I had no other option than to rebook at 2 times the normal charge, crn[protected].
I use ola extensively but this experience has shattered my opinion about ola. I feel fleeced and cheated given the fact that cancellation was done automatically by the system to make me pay double the normal rate.

Hope the ola management will restrain from such mal-practices.

I was charged 287on friday and the same distance same location same sedan
paid only 151 obviously the first driver cheated me

regards keshavan nair(mobile no [protected])

Hi,

We are from customer support department and will be travelling more often in & arround the city. As usal today i have booked an ola cab & had an ever worst experience with oia team. We have booked a cab in share for 2 o[censored]s to travel to customer place and we were not aware of 1 person only can travel while enquiring with the driver regarding this he called to his ola office and the person who were talking with us was not fit for customer support and he was asking the wirst question with no respect of talking to ladies... His verbatiam was" you dont even know to book the cab or wat" was the first question. And later he was talking all the non sense and also the driver was behaving very rudely without manners in road and we are travelling in auto now... & now myself and our colluges are un installing this app permanently & will never refer this to anybody else. Worst service from ola. Driver name is upender

OLA driver Bibek Khrawar is doing fraud activities with me, he has stolen all original papers of car as well as the key of my car & the device which i've taken
from OLA, So be careful towards him, presently his no is going on s/off.If you know him, plz let me know at [protected].

This driver has stolen all original documents of car from Dt. 6/4/2016.We are unable to find him. My car is running in OLA by this driver, after his stolen i am unable to run my car.

I have never seen such a worst behavior... First of all they must know how to behave..is this the way u treat ur customers?? R.govindarajan auto TN 09BC5305..he is using bad and informal language... They people are really annoying.. Please don't keep such drivers who keep spoiling our moods as well as ur cab name

This New App Version are really worst, Untroubled experience really irritating us while booking, Old version are really good then this, Please take necessary action, And Unable to book the cabs through WINDOWS MOBILES. Cabs are showing near by some time but they are not accepting. In Android Mobile Cabs are Showing Near By, But In windows phone cabs are not showing.. Please rectify App developer notice this issues

Yesterday, 04/11/2016 i had booked an ola ride after 30 mins of hustle as there was too much traffic. Inspite of a 1.5 times hike, i had booked the ride. The booking id was: crn[protected]. After waiting for 10 mins when i called up the driver, he refused to come and asked me to cancel the drive. It was around 9:30 pm and i was alone. So basically i was stranded had to take a huge risk o[censored]sing local taxi and commuting to my home. I feel if ola is not able to provide service even after accepting my request then it should not providing false promises and service. I had alone gone to that place relying on the fact that while returning i would have an ola. But i had to go through a horrible experience and had a to take a huge risk while returning.

This is perhaps a horrible experience just had yesterday evening, i booked it from south city mall (Kolkata) at 8.25pm & applied with a coupon that received as per my referral, when i came to get in driver regretted my booking & took another couple & confirmed that due to late coming he regretted my booking, but i reached within 1 minute of the time showed during booking.
I asked him the mobile no given to me, i tried thrice calling him but it was switched off... P-o-o-r c-o-m-m-u-n-i-c-a-t-i-o-n
Also later i got a mail along with invoice showed my rs.300/- free coupon has been charged & thanking me for the ride.
What is this ? Is this really expected when you refer someone & get a free ride coupon but service didn't even given to you !
H-o-r-r-i-b-l-e & i could ask everyone not to use this service anymore, they cheat you like hell, like the way they did here...

If any one from a senior management reading my complaint, would request to take an immediate action against this driver
Details below :
Driver : shyam kishore ray @ [protected]
(Received this contact thru message which was switched off at 8.15 to 8.20pm)
Car : white indigo wb04f3830

Ref booking No CRN[protected]. dated 09 Apr 2016. I have booked the cab for 0645h for taking my son for JEE exam. After making numerous call the driver reported 25 minutes late. The cab was damaged and with a broken rear view mirror, Before starting the ride I had asked the driver whether he knows the destination (already given during booking), He affirmed positively but took us to an almost opposite direction . There in a busy market place he stopped the cab and started asking for directions(what about the hi fi GPS of Ola cabs !!!). On directed by the passerby he came to the right route but in between managed to take three wrong turns, Also the cab when reported was not having enough fuel so time was wasted again on filling gas, To compensate the delay caused by him he started driving at a break neck speed with scant regard to traffic rules and safety of his passengers, He made the trip so dangerous that we felt lucky to be alive when we came out of the cab, After all these harrowing experience when the invoice came, I was surprised to observe I was charged Rs 55 for waiting charges of 11 minutes, What a paradox ? I was waiting for the cab for 25 minutes from the scheduled time and got delayed by number of commissions and omissions of the OLA guy but I have been penalized for waiting for the driver !! What a black humour. !! Moreover I was also charged for all the distance mistakenly covered by the untrained driver !! Delay in reporting as well as demanding myself to reach the convenient location to driver rather than the pick up point was not new to me from OLA, But this incident was the worst of all. Only relief is that I am lucky to be alive to write after the OLA ride.

My mother in law took ola cab to go to kalkere main road, rammurthy nagar. Cab driver name is santosh and his mobile no is [protected]. Cab no ka 50 a. 3272. Her phone is being lost in the cab . First the driver said he does not know kannada language. He only knows telegu . But when we spoke to him to trace about the mobile he speaks fluent kannada local language. Also the gprs was not on . He was also little bit scared when we said we file a complaint against him. I request you if you can able to trace him and get us mobile .

I have booked ola cab at 6:56 pm to reach Pune station to pick Ahimsa train no. - 11096 at 7:50 pm (Departure time). However, cab driver reached my place at 7:24 pm and dropped us pune station at 8:10 pm. Due to this I missed train.

2nd train was from Ahmedabad to Pali Marwar, train no. - 19223 at 11:00 am on 7/04/16 cancelled due to this.

On 8/04/16 I have booked bus from Pune to Pali Marwar.

Me and my famuly suffered a lot due to this.

Today (9th april 2016) around 5:30 pm we booked
An ola mini. Booking number crn[protected]. Driver name : saikat. Driver contact no [protected]. When we called up the driver he asked our destination and refused to make the trip. First
Of all the destination was howrah maidan which is very much within operating area of ola. The driver sounded extremely arrogant and proudly claimed even if he is a ola registered cabbie, he can refuse any trip at his whim. When we warned him about complaining he just didn't care and asked us to do the same. This is the pathetic quality service provided by ola and they have no control over their cabbies. You guys are no different from yellow taxis run in kolkata who refuses passangers in every now and then. After this incident we booked one uber and had a hassale free journey. Would request you to intervene and take stern action against that driver otherwise we are never going to take any trip with ola.

I had booked Ola cabs yesterday. My CRN No was[protected] from Bhandup to Nerul in Mumbai. Firstly the cab is not available even when you want to book three hours in advance and this is penalizing organized customers who plan their travel. So really speaking, the dream fare always remains a dream. Secondly, when the premium fare is announced, it is stated as 1.8x when you normally assume Rs 11 per km is going to be charged at Rs 19.80 per fare. What Ola does is it charges almost Rs 30.80 per fare which is 2.8x. Ola should not take gullible passengers for a ride.

Dear sir,
i booked my ola cab from mumbai the cab reached within few mins we were about to catch a train, as we lodged our luggage in and asked him to take us to mumbai central station he refused us n said he doesnt knw d destination though while booking i mentioned it to ease navigation he said his gps isnt working but he was able to track me though my gps at my place he asked us to take our luggage back n to book another cab the other cab reached within few mins but as we reached our destination we had already missed our train the name of driver was nagraj achary, white indica, no. plate MH02CR5729, mob no.[protected]

Dear Sir,

I has booked a ola cab from Karol Bagh to Noida sector 63, while riding the cab I intimated to the driver to start the ride, but he intimated that, it was already on, I made a serious objection that past many times I had taken the ride but that has to be put on when the customer rides the cab not before, but he objected.

Sir, I had inquired many other customers on the same route, the bill amount should be round Rs.500..00 and not Rs.1322.00 which is too much high, I place my serious obejction on the bill charged with me and the overcharging made. Please revert for the too much excess billing made to me.

Dear Sir,

I has booked a ola cab from Karol Bagh to Noida sector 63, while riding the cab I intimated to the driver to start the ride, but he intimated that, it was already on, I made a serious objection that past many times I had taken the ride but that has to be put on when the customer rides the cab not before, but he objected.

Sir, I had inquired many other customers on the same route, the bill amount should...

Dear

I have booked an ola cab from airport to gurgaon. It has been cancelled 4 times from driver. They basically prefer the route of there home. Below are the details

Ist booking time 9:35 pm, 8 apr 2016 confirmed osn: 24890357
2nd booking time9:36 pm, 8 apr 2016confirmed osn: 24890855
3rd booking time 9:38 pm, 8 apr 2016confirmed osn: 24892119
4th bookingtime 9:56 pm 8 apr 2016confirmed osn: 24901627
If these drivers do not want to do duty then why are ola cab assigning them duty.

It has been the worst experience.

I booked a cab from your company last evening at around 19.22 hrs from my residence. I requested a Mini and was immediately upgraded to a Sedan which arrived in about 5 minutes minutes.
The distance covered was less than 3 kilometres for which I was charged a whopping Rs 123. I received an SMS at 1946 pm..quoting the charges.
This was my first Ola ride &I feel totally ripped off.
I don't know how the GPS locator works for your company..but if this is how you charge your customers...their first ride will definitely be their last. As is mine. My CRN was[protected] & the car number WB23D3799.
I may well add.the driver was very polite & helpful & was as much shocked as I was. I paid him in full ofcourse...but am absolutely disappointed in your services .

Hi booked a cab at 7.31pm had a doctors appointment at 8.00 pm your driver kept calling i called many times but he did not show up and i missed my doctors appointment apart from this he made me walk up and down on the road saying that he was standing and waiting for us but he was nt he again changed his statement saying that he was standing somwhere else as i am sick it was tough for me but i went again he was not at the said place third time when he said that he was standing approximately 600 mts away then i told him to go to hell if this is your service then i dont ever want your service again and i am going to complain in consumer court the booking msg confirmation is pasted below.
Regards
Mridul kumar manish
14F/8 west anandpuri
Patna, Bihar
India


You've got a free upgrade! CRN[protected] Driver Sudhir Kumar ([protected]), White Indigo BR01PF3659 will pick you up @ 8Apr, 7:31 PM .