Ola Cabs / ANI Technologies Complaints & Reviews

Address: Bangalore, Karnataka, 560078

Took ola cab to go to airport when confirming it said as 1.6 times, with a normal hoarding rate of 7 rs per km i was expecting about 15 rs per km. When reaching airport i was about to have heart attack with the total i was informed, it was whooooping 2284 for a journey of 45 km which is above 50 rs per km. As i had no time to argue with the driver, i paid and went ahead of my journey.

Once reaching back in bangalore called their customer service, it was another rude shock with the way they interacted with me.

I was under the impression that ola is having some ethics and values, but it is for sure they do not have any shame or ethics and values of a cheater or murderer.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600099

I am chennai resident.
I have travelled around 14 km from my house to chennai central railway station.
I was informed that peak hour charges as follows, rs.128 for first four kilometres and rs.16 for every kilometre after first four kilometres. As per my calculation my travel charges should be 128 plus 160 and taxes extra, therefore, total charges should be rs.288 plus tax. But they have charged rs.437 including tax, excess rs.90 was charged.

They have charged ride time charges rs.90 which was not informed before the ride start.

Autorickshaw driver's in tamilnadu mostly charge excess amount without switch on the meters. Olacabs plunder customers with meters switched on.

With autorickshaw drivers, you need to bargain. Olacabs plunder customers without the bargain. I caution the residents to be careful with olacabs.

Even after many emails to olacabs, i have not received clear and satisfactory emails from ola cabs.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600007

With reference the crn[protected] dated 22/3/16. I shocked about the bill amount. I think it is due to peak time charge, while booking i didn't knew about this peak time charge timings, (My booking time around 3 pm)i thought it may be after 6 or 7 pm.

And i about to choose ola micro but that is not available in your application (Previously available) so i forced to book ola mini it is charged rs.10 per km. I usually travel this destination it will be below approx rs.275 when the km charged at rs.10 . If it is charged @ 6 per km means it will be still lesser. I choosed old because of this rs.6 per km.

So requesting yourselves to refund the peak time charge (3 times )and the extra rs 4 charged ( rs.10- 6) as earliest possible.

Expecting a favorable reply and refund from your end, having consider our long relationship with ola.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 110096

Website: www.olacabs.com

I booked ols cab white wagonr dl1rt8270(Upender shah [protected]) yesterday on 5 apr 16 at 6:49pm. When i was dropped at new ashok nagar i forgot to take my stuff in a red bag which consists a car cleaning brush, sony music system head of my car, gear lock of my car swift vdi and a few property related documents. I called up the driver's number but he is claiming that he is not upender. Please get this resolved asap for me as i need my stuff back for my car. I am reachable at [protected]/[protected]. I will be highly thankful to ola if this is sorted by today evening. Fyi i am a daily customer for ola so please take care that sorting the issue asap will make me a genuine continuous user for ola.
Thanks and regards
Dinesh chaudhary

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560097

Website: Ola

I had booked an ola micro cab from my location 50/2 doddabettahalli layout yelahanka to kempegowda international airport on 5th april 2016 at 3pm. The driver was nawab sha for crn[protected] white indica ka 04c6773 . The phone number which was in message is [protected] but i received a call from the driver from the number [protected] . Now that i have provided all the details let me tell that this was the worst ride ever in my life . The ac was not working in the cab . So in this scorching heat i had to travel . There was no fuel in the cab . He took us to three petrol pump and made us wait there . The diesel was not available . It was getting delayed . He somehow managed to get diesel in a bottle n put that in cab...V were already running short of time. Lastly when at last v reached the airport, i did not receive any message from the ola about the cost of my ride and the driver showed me message of rupees 663 to be paid. I had checked before booking the ride for the cost of ola micro which was pretty less . The behaviour of the driver was very rude . He asked me as to why i booked ola instead i should have come by auto ...I was already late for my flight ...I tried talking to ola consumer care...I had to pay him and leave or else i would have missed my flight ..U better look into this matter and do the needful asap..My name is dr jasmeen and my mail id is [protected]@apexdental.In

View replies

D

Dr jasmeen

from Jaipur, Rajasthan

Apr 6, 2016

Worst ride ever

Reply

V

Vijayboi

from Bengaluru, Karnataka

Jun 2, 2016

I had a bitter experience with OLA Cab in bangalore while I booked a trip to Innovative film City. They for 4 Cab drivers, each time I receive the Cab details, driver does would ask for my drop point and reject to pick me up stating his Cab does have Permit to travel destination. Even after me specifically instructing customer care to share the Cab details who is willing to travel the destination. They were repeating the same, until noon as I struggling to get a Cab with OLA and final had to postpone the trip to next day. Having had a bitter experience as mentioned before, I didnot have an option to book for a cab to drop at Majestic for my return Journey. This time I booked my cab one day in advance and had an agreement with cust care to pick me up. I reconfirmed the booking during my travel day in the morning just to ensure my booking is still alive. As my booking was to pick me up by 9:00pm, I again reconfirmed in the evening to pick me up without fail. Until then I had a positive note from the cust care. Unfortunate there was 1 hour of heavy rainfall that evening and I received an SMS by 8:45pm that Cab driver has cancelled my booking. I had totally gone mad as to where in world am I going to get a Cab at this last minute to reach bus station. Polite response from Cust care is that they have logged a feedback on this and requesting me to look for other options. Did not opt for Meru, as I had similar bad experience with them as well. Finally had to go by Auto after a very long struggle to get one. Reached Bus station 15 mins late and had a shower of scolding from Bus driver for late boarding.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Bangalore Urban, Karnataka

Website: olacab

I was wrongfully charged for toll charges in my last 2 trips. Actually there is no toll charges levied between my pick up and destination point. I contacted with support team and get back my money refunded.
But who will pay for my mental agony and precious time and mobile charges
which i incurred while convincing the support team for the same. I demand a compensation of Rs.50000/- .

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560045

Website: Www.ola.com

I had a ride on ola share today. Driver: KIRAN K ([protected]) Cab Number: KA02AC2612 . Worst drive I ever had. First he denied to come to my location And asked me to walk down to his location. He was very rudely said that i[censored] come then only I drop u. I was abt to cancel the ride but later wen I said I'm pregnant, he said he will come but still he was blaming me that I should have come to his location. He was very rude and arrogant throughout the journey. He doesn't know how to behave with customer. I am feeling sad to say that I never had this kind of experience with ola cab. I request the management to give the proper training to driver before appointing them.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Website: olacabs.com

Charging INR 120 extra when picked up from the Mumbai international airport on top of the fare. Please inform customers next time in advance. You are already misleading customers and I suggest you stop this as you have a long way to go. No point spending money on marketing and PR if you cannot even sort out fundamental part of service.

Thank you and God bless Ola Cabs

Best

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110085

Website: Www.comsumercomplaint.in

In the morning I had booked a ola micro, Driver was Deepak Kumar. He said he'll b reaching at our place in 5 mins, half an hour we waited, during this time w called him many times nd he only said I'm reaching, I'm reaching...
After half an hour when we called his cell was switched off.. We had a 7am train, nd ur was missed... We had 3 tickets booked and I want my money back..

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600017

Website: Www.olacabs.in

On some emergency when we booked a cab at 11pm and waited with family members, your cab came 30 minutes late and talked disrespectfully and nastily and gotten angry and said bloody hell i'm not picking you and let me see how do you go wherever you need go! Reasons are best known only to heaven! I'll not book anymore Ola and will spread my experience with Ola this night to all my known people, circles. I'm also seriously contemplating to book a police diary against your co, driver with the cab number details.

If you aren't treating your team, making them over working or whatever, we innocent customers needn't bare the brunt, are we?

Driver name: Balaji, Vehicle no 7120 Etios, pick point #15 Venkataraman Street (near Andhra Club) T Nagar, Chennai 600017

If you are a serious clans really mean business and respect customers pl initiate disciplinary action against this driver and people responsible in your organisation for such a poor and pathetic service.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110067

Website: Ola cabs

I booked a cab at around 8.30 pm today.Mr sumer singh with above vehicle no came late of eta for 10 minutes.I booked it from jnu to kashmiree gate. After sitting inside the cab he refused to go and said it's far away and did not go. I had bus to pick on 10 pm and requested him to go but he said that it would not be profitable for him and ended the journey meter and left. By the time i reached the bus stand by auto the bus had left.
I am an ias officer and i request you to deregister driver sumer singh, indigo dl 1rta 1567 as soon as possible.Otherwise i have to take up the matter before the rto and jcp traffic.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700040

To Whom it May Concern

This is to inform you that this morning I booked an Ola cab to catch my flight from the Kolkata Airport. The details are:
Driver DINESH
CRN[protected]
White Dzire WB-04G5158.
To pick up at 4 am.

I called the driver but he consistently mentioned that he was at Gachhtola... an area very close to my Apartment Ramvatika at 201 NSC Bose Road.He sounded very irritated from the beginning of my call. I mentioned that I had to catch an early morning flight.
I waited for him for 23 minutes and called him at least thrice but he kept on saying he was at Gachh tola and knew where I lived after the directions were given... after wasting a lot of time he cancelled my booking leaving me with no options. I almost missed my flight today.
This is very serious harassment and should be taken seriously. He could have refused me upfront when I made my first call.

Please take note of this and take necessary measures to prevent passengers from missing their flights etc.

Devashish Sengupta
Ph: +91-[protected]

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jaipur, Rajasthan

Website: Olacabs.com

I travelled from gandhinagar railway station jaipur to arya engineering college kukas jaipur on 3/4/16. I was wrongly charged rs 225/- for toll tax.
Nowhere in the journey was any toll tax and nowhere the car stopped to pay any.Both the destinations were well inside jaipur.
On raising complaint to ola the said toll was there and refused to pay back my money.
Even if the toll was supposed to be there the driver should have explained me as there are other routes too between 2 points.
Kindly help me to refund my hard earned money and take strict actions againgst such brands to avoid such things in future.

+1 photos

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 492001

Website: ola cabs

I missed my flight because of ola my fight departure time was 12:20 and i booked a cab at 11:00. The time was mentioned that in 7 minutes driver will reach at my place but he said he will take 20 min to come i booked another cab but both did not came on time. The crn[protected] took me from my house and drop me at airport but till then my flight was missed i got message of bill amount 304 but he took extra 160 from me. I want my flight money back which was wasted by ola otherwise i will complaint in consumer forum.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700034

Website: Google/ consumercomplaints.in

Did not take ride at 2007hrs on 3/4/2016, at Kolkata, but bill of ₹63/- generated and deducted from my ola money.Crn[protected].Ola can't control Kolkata drivers but master in generating bills .A cheating practice and generating anger in educated rich people.
Next time will ride and would not pay, can handle the situation.Rectify my ola money balancecorrectly or will go to the court for ₹63.

Regards.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400054

Website: http/www.olacabs.com

2nd april.Book ola cab.
1.Rep. Driver deepak ([protected]). 6.16pm. Cab mho4gd 5374 will pick up
Waited 4 40 mint. -no reply /reaching in 2 min. Reach funeral. After many calls had guts: you fool bk other car.
Reg: cust. On 4/3/16, (Drive rana . (Retn: driver rakesh. On 6/3/ divr. Banda.
2/4/ inccident thought inform print and press
Look in maqtter & rectify deficiencies.
P. S. Sharoff (Seo)

View replies

P

Purshottam Sharoff

from Ahmedabad, Gujarat

Apr 3, 2016

hope to get reply else...

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 560066

Website: www.olacabs.com

Hi,

With due respect, i beg to say that without prior pop up option ola mini has charged extra money for my rides in the situations when i had emergency. Me and my mother had to suffer multiple times.

First instance, for 2.64 kms being charged rs.242, whereas the base price for for first 4 kms is only rs. 80. Also, was not intimated about the charges as there was no pop up populated while booking the cab. Crn[protected]. Also, i was not well and did not want to fight with the driver as a female. But unfortunately i did not get any help from customer care also.

Second instance same as above, for 29 kms i was charged rs.1601 through peak time charges.

I want to understand that during the emergency times, would i be charged anything just to make business and taking advantage of my helplessness.

I want to know if somebody can help us, the people of india living in a metro and having middle class status. Should not these peak time charges be regulated through india? Are we not living in a democratic country?

Need a strict action towards regulating these unnecessary peak charges and somebody in our country should not take advantage of our helplessness.

Thanks
Abhilasha
The voice of india

+2 photos

View replies

I

Isha Soni

from Bengaluru, Karnataka

Apr 4, 2016

same with me.. i am gonna complaint in consumer court. If they are not returning my money back... that's it.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 110034

I booked a cab from delhi to mahipalpur..Normally i pay 300 350 rs...When i book the cab ..There were three booking made automatically ..And then i took one cab ..Out of three ...After recieving back to back calls ..And i booked 1.5 x...They said i selected3x...Because of the problem in there
App i have to pay3times ...And not only this i spoke to manger he is shouting on me ..And driver was misbehaving with ladies staff...I was not there otherwise i would have call the police or i would have broke ola cab. .Misbehaving ...I think ola services should be no longer in delhi ..It s not safe ...I filed a consumer complaint and filed fir with the police well. ...Not suggest ola to anyone ...Rather go by non ac bus ...Not safe for women and they cheat people with there fraud app...

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600087

Website: OLA Cabs

We booked a ola cab for 2 elderly people (Age 75 +) and i was trying to guide the driver on the exact address where i was along with them. It was actually a 2 min drive for the driver from the location he was. The driver was not polite and wanted us to reach the destination where he was waiting. Inspite of repeatedly telling him that there were elderly people, and he needs to just travel a 1 or 2 min in advance, he refused to drive to our location and cancelled the booking. We had to wait for almost 20 minutes in the hot sun due to this arrogant driver. This happened on 2 apr morning at valasaravakkam.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 201014

Website: Www.ola.com

We booked a cab from Ola from the phone no +[protected]. After the drop at shangrila just after I got out of the cab I realised I left my phone on the seat while giving money to the driver, I immediately called on my no several times after so many call the phone got switched off. Phone's battery was 40% and after making 10 calls it is not possible for the phone to get switched off. The driver switched it off. I request you to pls take strict action and help me get my phone back. It was iPhone 5s gold.
Thanks and regard
Akriti negi

View replies

K

Karnadhar Karna

from Jaipur, Rajasthan

Jun 23, 2019

myself Aditya i have booked ola cab from malakpur, greater noida to gama1 greater noida through my phone, , [protected] around 2am, 23062019, which was left on front seat, driver name Dhirendra sigh, white car, most probably desire, now I am calling back to back and he is not responding.tomorrow I am calling cops

Ola Cabs / ANI Technologies Complaints & Reviews

File a complaint to Ola Cabs / ANI Technologies

Ola Cabs / ANI Technologies reviews & complaints page 393

Cheating to the brim of they ego and ridiculously high charges and rude and pathetic customer service in bangalore

Post your Comment

Excess amount charged - notorious ola cabs

Post your Comment

Unacceptable peak time charges

Post your Comment

Left my stuff in cab

Post your Comment

Unethical behaviour of driver

Post your Comment

Excess charges; toll charges

Post your Comment

Worst driver ever - kiran k, (9900520001) cab number: ka02ac2612

Post your Comment

Ride fare

Post your Comment

Want refund

Post your Comment

Bad driver, very bad experience

Post your Comment

Sumer singh driving indigo dl 1rta1567

Post your Comment

Driver dinesh

Post your Comment

Wrongly charged toll tax when there was none in the way

Post your Comment

Missed my flight because of ola pathetic services

Post your Comment

Did not travel,car went off,auto next booking came

Post your Comment

Worst service and deficient consumer service.

Post your Comment

Peak time charges without prior intimation and unethical behaviour with females (bills attached)

Post your Comment

Cab charges

Post your Comment

Complaint on driver mariappan - crn210773823 who was impatient

Post your Comment

Theft

Post your Comment

Related businesses