Ola Cabs / ANI Technologies Complaints & Reviews

CRN #[protected],

for my relatives, I Booked Ola Micro Cab on 02-Apr-2016 night at 11.41 PM from Koper Khairane Sec-12 to Grand Hyaat Hotel. I mentioned about the destination Grand Hyaat verbally to driver.

But the driver Mr. Santosh Yadav ( [protected]) closed the trip in the system before the said destination of Grand Hyaat Hotel and I received the message of payment of Rs 286 /-. Immediately I called my relative travelling in that car and inquired that whether they have reached the hotel or Not. Then they said that not yet reached. I called the driver and asked how much time it will take to reach the destination, he replied it will take 10 more minutes. After reaching hotel, my relatives told me that driver had charged approx Rs 500/- .
Some drivers are doing this to save on money they vow to OLA. But few may do it for other illegal activities. Where is the safety in travelling by OLA, when driver closes the trip in the system before we reach the destination.

Hi team
When we book an ola cab drivers are asking where to drop, and if the pick up point is little far from there, they just off the mobile and dealy in picking up and if asked any thing they say to cancel booking. Please i want you people to have a look at it.

Below i am giving you my credentials
Name shivakumar c herakal
Mail id [protected]@gmail.com
Hi shivakumar. Your booking crn[protected] has been cancelled as per your request. Looking forward to serving you again.

Thank you

We had booked a cab at 6:00 and it was almost 6:20 so we had to cancel it and book another cab through another cab service.. So we had cancelled it and by now it was already 5 mins since we had cancelled it.. So by that time.. The ola cab driver had come and had started to swear at us, we were around 4-5 guys and 2 girls.. Things would've been far better if hebhad explained it but no, he decided to swear at us for no reason... If this is how ola cab drivers respond to the customer's then anyone can easily make out that the cab service has to end soon!

I booked wwc college nungambakkam, but drive hold on park chetpet. he answer to me wrong words did, t pick me to wwc college, your ola service his good. but this like driver take bad name easily, so take action imm &inform to me also.driver deatils dilli vechile num:TN22CH7447.

Idear concerned person (Ola cab)

I piyush gaur have travelled in your cab up14 et7799 from sector 6 vaishali ghaziabad to mtnl building jawahar lal nehru marg opp to ram leela ground delhi 19 kilometer and i paid bill rs 872.

It is big loot with the common man. Please treat this as notice, i shall go against this bill to consumer court. Please try to resolve this problem.

Piyush gaur
[protected]
[protected]@gmail.com

Driver details: name Javed, vehicle no. HR38R6073, tried to ride from Sarai Julena to uphaar cinema green Park. After confirming I received the above driver's detail, asked bhaiya aap kahan tak pahuche maine abhi aapki ola se booking ki hai. He answered very rudely and misbehaved "tu bata tujhe jana kaha hai and all." After listening to him I was very much disappointed and I decided not to hire OLA anymore though I was a regular rider of OLA. Please let me know what will happen about my complaint. Thanks
My mobile no is [protected] from which I tried to ride with you.
This is my another no.

I Want to lodge a complaint against the company as I faced a lot of difficulties with Ola in Mysore on 28th Feb at around 11:15 pm. I had to catch a train which was to leave at 12:30 am. I booked once and a driver's contact no. was given ( Santosh L, no.[protected], Car no- KA552881 ) from whom there was no response and after calling, the no. was out of reach. I booked again and this time I got the no. of another driver ( Sanjay R, no.-[protected], Car no.- KA01AA3350), who answered the call and said he would arrive in 10 mins, but even after waiting for 15 mins he didn't turn up, and when I called again he was speaking as if for the 1st time I had called and he also sounded drunk, again he said he'll come but ultimately didn't turn up, and there were no more cabs available in my area at that time and as I was getting late I had to find other means of transport to the railway station. I consider this behavior from your drivers very much unprofessional and I understood that your services in smaller cities like mysore is not even satisfactory. Though I stay in Kolkata now, I would like you to please see to this matter and contact the drivers mentioned to make them know how they should behave with customers & I also request you to please improve your services in smaller cities. After this incident I never use Ola and obviously I don't recommend it to anyone I know. That day I felt really Cheated.

I had booked a OLA cab 02/04/16 and driver had arrived for pick up, but there were two more bookings from different customer. Driver called to OLA service and asked about the issue. But driver showed me bookings from my number and the OLA said my booking was cancelled by driver, how tat can be possible because i could see my bookings.

And now OLA said driver to move on from my place where i was waiting for an hour. I never thought OLA is so negligible with customer.

Hi,

OLA Cabs Prime Facility chosen which is supposed to have WiFi. Paid a preimum of 1.8x since wanted to use WiFi facilities on the go.
Car did not have WiFi working. Informed OLA Cabs Support immediately moment i sat in the car.
Suffered a business loss due to no WiFi availabie despite being promised. Feel cheated and need to be compensated.

Hi, i faced very hassle with ola service. Without showing the billing charges they have charged me the amount. It has twice with me. Since i am in hurry i paid the amount. Is it my mistake to book ola cab or is it driver mistake who had stopped the ride unknowingly. I spoke with customer care supervisor, where he offered rs 100 coupon where i am not happy with that. No promo code will work, even if we use rs 300 coupon and travel for rs 200 again they will charge excess amount. Cheating the customer's and making a lady to stand on road in the midnight for cab. Pathetic service!!! Kindly refund the amount which was charged extra to my ola wallet.

We tried booking cabs in the morning today(02.04.2016). We booked 4 different cabs from 2 numbers as it was an emergency and all drivers denied to come saying too far or too much traffic.. Firstly i[censored] r on the roads there will be traffic.. secondly if its too far then y is getting mapped by the app. and thirdly its a saturday, there is hardly any traffic. If the cabs are gonna choose customers and locations as per their convenience whats the point of the app. Very disappointed.

Booked ola prime as self was having luggage. Ola cab Hundon X cent arrived which had no space for luggage as boot space was occupied with CNET cylinder. Requested driver to keep the luggage on seat as there was no space in boot area but he was very rude and arrogant and refused and simply ran away with his car. Driver details: via lumbar mob:[protected] cry[protected] white X cent DL1RTA4233. I suggest to remove all those cabs from prime which does not have boot space

Date :31.03.16 - ordered no crn[protected]
Evening i ordered 1 indica cab santhome to chennai airport drop (Total 12 kms only but driver charged me rs.631 nett i really too much extra charge. Ola service the very bad

Yesterday i have booked a ola cab from chrompet to osman road, t.Nagar at afternoon for my uncle who had came from kerala. Driver name was somu, mobile number: [protected], was cheated us by travelling via long route(Hence kms increased) and high pricing. Though we have booked the cab(Somu, mobile number - [protected]) on peek hours it was shown 2.2x actual rate, so we were expecting 540 inr as bill, but it came as 1098 inr. We had booked a ola cab from osman road, t.Nagar to chrompet on yesterday morning and its bill came from 270 inr. This is the service you ola provide to a customer, this is how your drivers treat to a person who is new to chennai city. Feeling shame on you ola to appointing such a pathetic driver who cheats his customers, greedy for money and spoiling the name of a reputed cab service providers ola. I want to raise a compliant against this driver - somu, mobile number - [protected] for cheating by uncle by high pricing. Please take necessary actions against him. Expecting your response asap.

Pathetic drive i can ever have with ola.. after sitting in a cab driver tells me on the way that he don't have the permit to drop me on my location. & the heights was when i called ola customer care they suggest me to get down from the cab right away and book another cab while standing on the road. they even didnt help me in booking another cab. i will never travel with ola n suggest all specially to the female not to travel with ola atleast avoid the travel at night. because this situation would be more difficult at night.

I use Ola Cab service very frequently however lately i've been facing alot of inconvenience as the drivers would never be able to reach the pick-up point in time. Some of the drivers are not tech-savvy are never able to reach by seeing the location on map. This only causes greater client dissatisfaction. Pleas train all your drivers...

Hi! I had booked a sharing OLA today morning from Patparganj till Gurgaon.
"Confirmed OSN: 22226935| Fare: Rs. 201"

Driver of the cab said that he's not suppose to go to gurgaon as he does not have permit to do so.

After some discussion i agreed to get down at race course metro station.

I dont understand why and how could this happen. Please explain, charge the right amount and reverse back the rest into my wallet.


John Gomes

Today early morning at place punjabi bagh enclave red light in delhi. Attached ola cabs car no. Up-15 ct 1649 i have already police complaint through no. 100 and self attend in punjabi bagh police station. Your cab driver after accident fast gone away but capture in my mobile camera so please instruction to cab driver contact me
Tara chand
[protected]

Hi,

Yesterday evening I have booked ola cab from bgs global hospital kengeri to basaveshwara nagar. I have selected normal mini cab..But may be it turned into 3X without my knowlwdfed. They have charged 3X and the cost was 834.

As i have bookef mini cab so the expected rate is 250 from bgs hospital to basaveshwara nagara.

They have charged thrible..I have paid 834. Kindly help me to revert the money back the amount of 550 .

Thanks,

Am just sending this mail to bring ur notice about the rude behavior of the driver A.Antony seelan today .I just bkd ola share fm guindy race course Rd to sastri nagar.even aftr typing the pick up address correctly he didn't turn up for quiet sometime n kept asking me the exact location again n again .and whenever I tried to contact him hia linexwas engaged n atlast wen I got the no he told me that he has cancelled my trip n ask me rebook again.I was stranded in race course Rd itself n with great difficulty I could catch another share n got bak home.wen I told him that I am going to complain he simply said do that madam.the behavior of the driver is highly condemnable .I wasted àlmost one hr becoz of this fellow.