Ola Cabs / ANI Technologies Complaints & Reviews

Sir,

I did advanced booking of Ola cab on 7th Feb (CRN[protected] for a travel on 8th Feb early morning 5AM. I got the driver information on 8th Feb at 4.34 AM and few mintutes later i got a cancellation sms from Ola.

I tried calling the driver to ask why it is cancelled and asked him to come but he informed that i should book this again in APP.I looked for alternate in Ola App but could not find a single taxi in Ola app nearby for few mintues.As it was ealry morning it was a total panic situation as i need to reach the airport on time.

I will never book or recommend Ola.

Thanks
Sam
[protected]@yahoo.com

Had a really bad experience with an Ola driver. I had to go to the Chennai airport, and had done an advance booking. The driver turned up late, and on top of that, gave me a long lecture on how irresponsible I was for not calling him up early! And this when I had given him a call 15 minutes before the arrival time. He was most unprofessional, and I believe Ola is partly at fault for not providing the customer's number to the drivers. I have used Fasttrack almost a hundred times, and I have never come across such a bad experience. Ola I started using barely two weeks back and it is already giving me poor service. Driver name Shankar, number [protected]. Avoid like the plague - you will be better off paying him off and taking another cab. At least you don't have to listen to his griping for half an hour. I know the local language and I faced such problems. Imagine if I had been an outsider! Use Ola only if no other service is available. The local operators such as Fasttrack are way better. Compared to this pest who drove me today, I think even the auto drivers are better!

Say ola to your driver raju ([protected]) for crn[protected]. Ritz ts09actr0025 to pick you up @ 2:10 pm, 23mar.
Above was the confirmation msg i received after prebooking the cab before 2 hrs. Driver calls and says vehicle got punctured and cancelled the cab.I has train at 4:00pm and no ola was near by.. When i complaint to call center no help was provided. Luckily uber the saviour was available, which helped me in catching the train on time.. This is the second similar experience with ola.. Never book ola as drivers are not owned by ola and they can't do anything.. Never say ola.. I will post the same thing in company forum so that no one from my company uses ola.. No action taken, no feedback provided.No call back given to user about the complaint raised... Never say ola ...Ola services are worst

My last ride from T3 terminal IGI airport to nawada metro station which CRN[protected]. that time driver has charge Rs. 981.00 but generally Rs. 300.0 to 350.00. it was to much for 20 KM.
this service is not good only bakwas. if you ensuring that OLA is good service provider so kindly return money and charge gene vine fare. other vise i never will take again this service.

Contact
[protected]
[protected]@gmail.com

During peak hours, Ola charges its customers a multiplier on the normal fare and it can go upto 1.7x. This happened wth me as they charged me Rs. 762 (Booking ID: OSN[protected] when I normally pay only Rs. 400 to 450 for travelling from Gurgaon Sector 57 to Dwarka Sector 16. There is no logical explanation and my regular calls & conversation with managers in Ola Customer Service has not helped at all. According to OLA support, they charge extra so that they can pay and motivate cab drivers to be available in peak hours. But, I question the policy as a customer ends up paying almost twice the normal fare. In emergency situations, the customer having limited money will suffer as he will not be able to use the service. In my case, I cancelled the trip and waited for 2 hours on the road to get an alternate mode of travel at 5 AM in the morning

OK, so I was leaving from my college and had booked an ola auto which I got in few seconds. I had specified where to pick me up. When I reached my ola was there. As the auto started moving another auto came along and the driver was fuming and yelling at me accusing me of booking him and cancelling several times and taking another auto. He called me a ###. He was yelling without even confirming if I am the person who booked. It was actually another person who had booked him to pick up at the same spot. I was so shocked and tried to explain to him that I was not the person who booked him. In spite of hearing the fact he continued to show all his frustration on me. Everything happened within few seconds... It was so embarrassing. Something should be done to this maniac! I noted down his auto number : TN05 W8447. But what can I do with it! I just pray to God that he learns a lesson.

Hi I used several times ola cabs and so far it hasbeen fine. however I booked taxi on 19th March for 20th March morning and booking was confirmed. So I got ready and waiting for taxi for 5:05am and all of sudden I got text at 5:00 am that ola can't provide cabs, how can u do that???? Do you guys know what prebooked means???? how can u do something like that. it was so urgent for me to go so i had to take taxi from the road which costed me 1500 instead of 500 approx.
I would never use or recommend ola cabs to anyone, this was second time ola did to me.

I booked a cab, order no[protected], and travelled 22.1kms but was charged Rs810. It is too much to pay for 22kms. Please get back to me as early as possible. I have paid in cash and had booked the cab through someone else's id so need you to get back to me in personal.
Anandita.
Contact: [protected]

Dear Concern,

please forward me an official id of your complaint and authorised personal . I have face a very major problem while using your ola cab services on 20 March 2016 due to which i had suffered a loss of 20000 inr.

i booked a cab at 11 am to travel to Chandigarh airport from my residence in sec 44. i was to catch a flight at 12:30 pm, Approximate distance to travel was 10 kms. ola sent me instant sms for pick up in 3 mins with driver information. At arounnd 11:30 am, a wrong driver came to pick me up and my original driver had picked up some other passenger. Both drivers kept on fighting till 12 o clock and lead to delay and miss my flights to delhi and ahmendabad.

No one took responsibility about this and none of the ola website have any complaint register measures . Poor service i have faced. I wish anyone from ola may contact me on [protected]@gmail.com or contact me on [protected].

This is pathetic as if any driver may rob us or abuse us in journey then who will be responsible and where is the point of contact on instant basis.

please share the id so i may discuss the matter in detail.

I booked an Ola Cab on 22nd March 2016.
I had to visit someone urgently to the hospital. Being a 1st time Ola user, many Ola cab icons were displayed on the screen which indicated that these Ola cabs were in my locality itself (i.e hardly 3-5 minutes away). The pickup time promised was 2 minutes. I therefore, opted for the "Ride now" option. Then, i got the driver name, contact details, car no. etc.
However, when i called the driver to confirm the pickup, he confidently said that he is in my locality itself and will reach in 5 minutes.
However, when i went down in my building lobby, waiting for my Ola ride, the cab didn't show up for another 20 minutes.
It was an emergency for me, and had to struggle to find a random taxi(I cancelled the ride).
It is highly disappointing, that being such a huge cab company, Ola could'nt deliver - what it promised to do! 2 minutes was the Pickup time, but 20 minutes later the Ola ride showed up.
My experience with Ola cab, has strongly discouraged me from using such private cab services in the future!
I would suggest, that Ola cabs be truthful and practical about their timings displayed on the booking screen i.e instead of the false timing of 2 minutes, they should display 20-25 minutes as the realistic pickup time, so that Ola users do not face inconvenience in the future!

20th March 2016.

i had booked a cab to pick me up from Sector 11, Samudai Kendra, Jaipur at 8:02 pm.
Later, I got a call at 8:09 pm that he has reached, and i asked him to wait for 5-10 mins.
When i came outside to look for the cab, he wasn't there. i called him several times, but either he didn't pick up my calls, or he kept cutting it.
At 8:22 pm, i got a message :
"Thanks for travelling with Ola Cabs. The total bill for your CRN[protected] is Rs.130 . Pay with Ola Money and enjoy 5% OFF on your total bill. Use Code: OMSAVE. Recharge Now http://bit.ly/OM_rech"

I never even sat in the cab, and i got this message regarding my bill.

This is absolutely unprofessional and highly unethical. i waited on the main road alone at that time, and the cab disappeared.

Kindly look into this matter.

DETAILS : SURESH KUMAR ([protected]) for CRN[protected]. White Nano RJ14TD3742

Hi have booked ola auto, auto person havent picked up the call, we tried calling him several time and he deducted money as well from my ola money..

This is not at all professional and not at all acceptable..i want my amouny back with penalty.

After reaching my destination, driver asks to just book a ride back because he will not get a return trip and that he will earn his incentives. He said he will go a few km and cancel the ride. Fraud practice and regret to have 'helped' him. My Ola money got deducted and when called him again, he begged us not to inform Ola and said will return my money, on 14 Mar n no response till date. Wonder why there is no system to control such fraud.

Dear Sir/Madam,

I had booked Cab for Airport drop on 17-Mar-16 From Tanisandra Main road to BIAL (Bangalore)

The cab driver droped me at Airport and charged Rs.643/- which includes Toll Tax of Rs 80/-.But i am surprised, Driver has not paid the Toll fees/Parking fee of Rs 80/- .

Its a cheating to the customer.

OLA Admin should enquirer the matter & should take corrective action.

The Amount should refund to the customer .

This ola cab KA.13.B.2287 driver, took us through long routes and was demanding more money stating ola server was down and cannot view exact ride cost.

My family members took an ola cab in Kolkata for Howrah Station. The distance, normally, is around 11 kms. However, the driver took advantage of the fact that my family members were not aware of the route and took them in a roundabout way and they ended up traveling 22 kms. Thus where the fare should have been under Rs.200, they ended up paying Rs. 376/-.

When they complained, the rogue driver dared them to go make complaint anywhere and asked them to go to ...!!! Such experience makes one feel that normal taxi rides are better than these fancy rides.

The date was 17 March and INVOICE NO. was[protected]

I am a frequent traveller and take ola cabs for airport drop and other services. For the past two to three bookings it is observed that the bookings are not getting materialised and either the driver doesnt respond or the call centre doesnt resolve the problem.

On 17th march, i took an ola cab from vsant vihar in delhi to sector 56. When i confirmed the ride, the app did not show me that there would be peak charge levy. When i got down, they charged me a 1.4x charge. This was automatically deducted from my ola money wallet.

I have written four emails to ola and made one phone call to their customer care centre. My only submission to them is if they believe that it was indeed a peak time ride and if i had confirmed the 1.4x charge, they should give me evidence thereof. I have asked them to send me the log or screenshots to substantiate their point . Even after four emails, they have not been able to clarify their stand with hard evidence.

I am extremely aggrieved by their evidence-poor line of argument and in the event they cannot prove that i am wrong and they are right or that i had indeed agreed to 1.4x charge, they ought to refund me the difference money.

The auto driver came in delay of 25 mins after the booking time, when cancelled the ride, he called back and threatened the rider . He repeadtedly called the user and disturbed .

Ola Cabs falsely registered my email address and is sending emails with invoices for the rides which I have not used. I have written them 7 emails to customer support and the last reply from them was that my ticket was closed and I will have to raise a complaint for abuse with the Ola Cabs. They are just not bothered to resolve the issue. I do not want to get into trouble if someone is using my email address with the Ola cabs.

Frauds use others email address for some wrong things.

Thanks,

Shailesh