Ola Cabs / ANI Technologies Complaints & Reviews

I received a meaasge that my ola ride has been upgraded crn[protected] and it will pick me up at 2.39 pm on 18th march, though i dint booked a cab. Then i received a message that it has been arrived. I called up the driver whose name was vikram ph no-[protected] to whom i asked but he disconnected my call. Then i received a message that my ride is completed and bill is rs. 126. I dont know from where this false bookings are happening.

Ola cab was availed on 17.3.16. A ride from hal foundry & forge division to hsr layout cpwd quarters. The driver behaved very rudely. He was not ready to take the route i wanted for picking house key from cpwd quarters and reach chickkallasandra, the place i had booked for drop point while booking the cab. Driver was yelling and talking that he cannot any stops/ waiting. The signals on the path were many where he had to wait for to get signal. But to to go around the route that i want he refused.
Invoice no.[protected] mar, 2016

Today at 7 pm in rajarhat road towards the airport in front o[censored]nitech building in Kolkata an ola cabs left side mirror hit my hand. There was no injury but I am infuriated by the fact that the music system in the car was in full force and the driving was careless and one of the customers in the cab had their hand outside the window which might have also hit my hand. This was totally unexpected from an ola run cab. Not only the passengers but also the safety of the people on the road should be expected. Such incidents are of great distaste and ola should maintain a decorum inside the cab respecting the safety of women on the road. Such incidents should not be occurring again.

Drivers name:shankar s ([protected])
Booking ref: crn[protected]. Booked a cab for 4.15. Cab arrived at location at 4. The driver said he was waitin in front of the building. Went out at 4.10 and found there was no cab. Tried to call the driver several times and he didnt answer. I was taking my pregnant wife to the doctor. What a nightmare. Tried to find an option to complain...Surprise surprise apparently no option to complain on the app..Utter shame ola. Running a business without giving options to cust to complain...Shame on you

Dear concern,

I, Surbhi Tak, have taken an ola ride today for which I have been charged 2.6x extra without any prior information. It should have been informed to me before my booking. The extra charges are more than my actual charge.
Kindly look into the matter and try to compensate my extra peak hour charges which are Rs 332 ( total bill came Rs 572 for 13.55 km) as there was no prior information about it.


Regards,
Surbhi Tak

I have booked Ola mini cab to pickup at Podanur junction on 14/03/2016 at 9pm.Ola has informed that I got a free upgrade as per CRN[protected].Ashraf L Driver car no.TN99D8416 has picked me to drop at Perurchettipalayam thro my instruction.His mobile started to run, but touched at Kovaipudur road charge of the mobile has completely exhausted.Then the driver recharge the phone and drop me at house.Rs.147/- was charged and I gave the money.Already I have a balance Ola money Rs.229/-But as per your invoice mailed Rs.147/-was paid thro Ola money for 6.87 km and total ride time is 35.67 min.Can you imagine how a distance of 6.87km covered by 35.67 min.I want to know the total distance and riding time, trip charges after deducting 20 percent offer and the balance of Ola money I have.I think the driver have cheated me and get Rs.147/-.

I booked a ola cab on 11th March and the dropping point was to perungulathur( Chennai). when the cab reached tambaram he asked me to get down in the middle and asked to take a bus and go. it was nyt 8 pm. how can the drivers behave so badly.Worst cab, really irritated

CRN[protected] Driver KALI DASS M ([protected]), Silver Fiesta TN02AS0743

Driver Netai white Xcent NoWB07 J 2553 was very rude playing loud music and speeding up. He was also talking on the phone when speeding up.
When tld to lower the speed he got irritated. He said tht he doesn't care about the feedback dt of travel 16th March 2016 time of travel 8.30 am pick up from salt lake Kolkata to madhyamgram kolkata

I have booked TRIP from OLA APP on dated 13 march 2016 from JW Marriott Hotel Pune to pimple gurav pune,
but in the invoice shown wrong data with 46km and amount is INR.442 I have paid to driver.after 10 min I got again invoice for the amount INR 213 of
TFS-PP-C62529102.after that I have complaint the same to to the customer care and got the call after some time and finally they
decided that driver will come and return the same.but after the lot of time follow up from driver they are lying every time and
very bad response from the customer care also.
please look on this on urgent basis.

Vivek roy
[protected]

This has happened twice to me - the driver doesn't call me, but I get a message to 'hop on' as the driver has arrived. I call up the guy, and he says he is taking a day off. (In another instance, he had diverted his calls, and I was not able to reach him). I cancel the ride, and try to book again. Now the 'peak hour charger's is 2.6x. I say, 'I will take a BMTC bus.' And I take a BMTC bus.

This incident happened to me in Hyderabad. I was travelling from Kolkata to Hyderabad. I booked a cab beforehand but the driver denied the service. Next, I chose to use OLA Share, multiple times my share request got rejected. Finally I chose to ride Ola Sedan and the request got placed with peak time charges of 1.4 times and the CRN is[protected] and the car number is AP28VA0734. Driver name was Abdul Khadeer.
Well, I rode the taxi. When on board, the driver told me that he won’t accept Ola Money. Instead I have to pay cash. At that time of night while onboard, I was no option left other than continue the journey. I asked the driver and he told me that he will talk to Ola and my Ola Money will be refunded. Now, as I had trust on Ola Service, I thought that things will be smooth.
That day I got no call, no SMS or nothing. The next day I posted the same in Ola Facebook Page for enquiry. The team replied me after one day that they had gone through internal check and confirmed that no extra cash was charged.
I called the driver and found that he was using the number I was provided while booking the cab.
So, I lost my INR. 963/-.

Hi OLA

Today I booked a cab from Noida to Delhi Airport.Invoice ID is CRN[protected].Driver name-Sachin Kumar (UP 16DT 4827).The driver was unaware about the route to domestic airport and took me to international airport even after alarming him of the correct route.He didnt follow the appropriate route and ignored the directions.Later he admitted that he was unaware about the route.He didnt even concentrated on driving and was continuously busy in changing songs on his phone.
On realising that he has taken me at the wrong destination he started harassing and misbehaving.Ultimately due to 10-12 kms extra travel I was so late to catch my flight and instead of admitting his mistake he started misbehaving.I gave him 1000 Rs for the bill of 846.On being asked for remaining change he denied the same and took advantage of my situation.Finally i had to pay him extra i.e.910 Rs

Pl atleast refund the extra money as the travel was not intended to be till international airport and driver should be eliminated from his services as he is harmful for the fellow passengers.I hope OLA management will take stringent action

Dear ola,

We booked ola cab and didnot reach our place. Instead of picking up he
picked the wrong person. Driver mobile was switch off. Driver also
misbehaved while talking to us. The service experience was very bad. Ola
has cheated us by this type of service.

INVOICE NO.[protected] Mar, 2016


Regards
Satyananda Sahoo

Please note on arrival on Mumbai airport, at "pick up area"!the Mumbai Airport Authorities charge 110/- to all Commercial vehicles which Ola cab asks customers/visitor to pay. Let me ask Ola cabs this question "Where on booking the ride is it mentioned that pick up charges will be applicable to customer". All international countries, in fact even competitors mention the same on their app or as a disclaimer which Ola Cab did not and we were asked to pay the same. First of all, we are already paying 4x charges from Airport, then why should we be charged extra when it is Ola Cabs responsibility to pay to make to sell airport pick up services. Secondly we as customers / visitors are not informed prior to ride about the same / intimated. How can you charge what you are suppose to pay for your service without informing! Even the fare estimate on the app did not show the same. To top it up when I called on[protected] the customer executive was so rude! He in fact told me "do whatever you want, you have to pay". In stead of being courteous and apologising and taking my feedback he was challenging me. I would request Consumer Court to please look into this and teach these unprofessional people some manners and etiquettes. They aren't doing a favour to us my introducing services when they are making money out o[censored]s and profiting and getting valuation because o[censored]sers like us! Hate OLA, not using this service again.

White Etios MH04GD6034
pick up @ 6:12 PM, 13Mar.

I earned two referral coupons of Ola cabs via perfectly legitimate friend referrals. However, Ola cancelled my coupons citing referral policy violation. Despite repeated requests, Ola has refused to share the clause under which the coupons were cancelled. Since these were perfectly legitimate referrals, such erroneous behavior of Ola system cannot be accepted. In the absence of any satisfactory response from Ola cabs despite multiple emails, I am putting in my complaint here.

Poor service. I booked a cab from kandivali east mumbai 0n 12 march 10.30am. The cab came 40 minutes late after showing in reaching 5 minutes -7 minutes. I booked another ola cab at 11 am and it arrived at 11.35 am. Finally i had to take an another cab. Terrible client service.

Crn[protected] for ola cabs.
Date: 11.03.2016, new delhi
I called ola cab by app and ola cab reply me, cab may be reached with in 4 minutes (Booking time: 20.28 hours (08.28 pm).
Ola provided me white santro hr 63b 8323 cab, driver name: jitendra kumar ([protected] for crn[protected] and reached my starting point i.E. D- 16/2, mohan garden, uttam nagar, new delhi at 20.48 hours with 20 minutes late. I have to go sarai rohhila railway station, delhi to catch sarail rohhila- bikaner super fast train at 22.45 hours.The driver jitendra kumar not agree to place laggage in his cab dikki, we told him we are only two passenger to go, you may carry these laggages cab dikki and front seat (Left of driver), but he was not agree with this. Finally we have to cancelled this cab and go for another cab. Due to this episode by time became 20.57 hours and it was very difficult to catch train from sarai rohilla railway station in this very short time.
Therfore, i request that driver: jitendra kumar ([protected]), vehicle no. White santro hr 63b 8323 may punish and gave necessary instruction.

From:
Tara chand kuldeep, se, phed, circle- shri ganganagar, pin 335001 (Rajasthan), e mail id: [protected]@gmail.com
Mobile no. [protected]

I booked a taxi and it was told that it will come in 4 mins, but it came after 20 mins, I travelled 6.56 km and I was charged Rs.357, the cab no was WB25F8067.I don't get it that how it is possible. I take uber everytime and I am charged 120-130 only and OLA is this, Pathetic, govt should take the licence of OLA, they are looting people in the name of peak times.

Pls driver over charged me & misbehaved with my wife almost try to kidnap
Due to driver delay i have missed my flight.
Detail as mention below-

1. Ride no osn2315309
Bill amount rs 148
Paid amount rs 150
Over charged rs 2

2. Ride no osn2513473
Bill amount rs 192
Paid amount rs 200
Over charged rs 8

3. Ride no osn3065373
Bill amount rs 312
Bill amount rs 312
Over charged rs 3151
Remarks: flight missed due to doud ali & he misbehave with me, cab booking time 5:30 & cab arrive at 5:5..I hve provided new boarding pass to ola.

4.Ride no crn[protected]
Bill amount rs 704
Paid amount rs 710
Over charged rs 6

5. Ride noosn3266419
Bill amount rs 139
Paid amount rs 140
Over charged rs 1

6. Ride no osn3373087
Bill amount rs 128
Paid amount rs 230
Over charged rs 102
Remarks: shan mohd - rash drive

7. Ride no crn[protected]
Bill amount rs 308
Paid amount rs 310
Over charged rs 2

8. Ride no crn[protected]
Bill amount rs 985
Paid amount rs 1000
Over charged rs 15

9.Ride no crn[protected]
Bill amount rs 177
Paid amount rs 180
Over charged rs 3

10. Ride no osn15215877
Bill amount rs 127
Paid amount rs 130
Over charged rs 3

11. Ride no osn15373637
Bill amount rs 127
Paid amount rs 130
Over charged rs 3

12. Ride no osn15662221
Bill amount rs 124
Paid amount rs 130
Over charged rs 6

13. Ride no osn3482905
Bill amount rs 179
Paid amount rs 180
Over charged rs 1

14. Ride no osn2600911
Bill amount rs 128
Paid amount rs 130
Over charged rs 2

15. Ride no osn13397179
Bill amount rs 127
Paid amount rs 130
Over charged rs 3

16. Ride no osn13769721
Bill amount rs 127
Paid amount rs 130
Over charged rs 3

17. Ride no osn9173561
Bill amount rs 125
Paid amount rs 125
Over charged rs 0
Remarks: no update received as i have made complaint on this ride, drive was so rude... Misbehaved tried to kidnap of female passenger...Rash drive took wrong rout..While i make complaint then driver threaten me & my wife...Due tho this we missed our doctor appointment as my wife is pregnant...

Pls help me to get my hard money rs 3311...I made so many complaints at ola but no one is bother to help me out every time they said sorry we have checked or checking...Driver terminated...& same incident not repeat in future...Its totally pathetic...

I booked Ola from tiruvottiyur to T.Nagar at 5 pm. Driver RAJA M ([protected]), White Indica TN07BT3935.He is speaking very rude to me . He is not wearing uniform.l as well. As a customer he should be patience to us .