Ola Cabs / ANI Technologies Complaints & Reviews

I earned two referral coupons of Ola cabs via perfectly legitimate friend referrals. However, Ola cancelled my coupons citing referral policy violation. Despite repeated requests, Ola has refused to share the clause under which the coupons were cancelled. Since these were perfectly legitimate referrals, such erroneous behavior of Ola system cannot be accepted. In the absence of any satisfactory response from Ola cabs despite multiple emails, I am putting in my complaint here.

Poor service. I booked a cab from kandivali east mumbai 0n 12 march 10.30am. The cab came 40 minutes late after showing in reaching 5 minutes -7 minutes. I booked another ola cab at 11 am and it arrived at 11.35 am. Finally i had to take an another cab. Terrible client service.

Crn[protected] for ola cabs.
Date: 11.03.2016, new delhi
I called ola cab by app and ola cab reply me, cab may be reached with in 4 minutes (Booking time: 20.28 hours (08.28 pm).
Ola provided me white santro hr 63b 8323 cab, driver name: jitendra kumar ([protected] for crn[protected] and reached my starting point i.E. D- 16/2, mohan garden, uttam nagar, new delhi at 20.48 hours with 20 minutes late. I have to go sarai rohhila railway station, delhi to catch sarail rohhila- bikaner super fast train at 22.45 hours.The driver jitendra kumar not agree to place laggage in his cab dikki, we told him we are only two passenger to go, you may carry these laggages cab dikki and front seat (Left of driver), but he was not agree with this. Finally we have to cancelled this cab and go for another cab. Due to this episode by time became 20.57 hours and it was very difficult to catch train from sarai rohilla railway station in this very short time.
Therfore, i request that driver: jitendra kumar ([protected]), vehicle no. White santro hr 63b 8323 may punish and gave necessary instruction.

From:
Tara chand kuldeep, se, phed, circle- shri ganganagar, pin 335001 (Rajasthan), e mail id: [protected]@gmail.com
Mobile no. [protected]

I booked a taxi and it was told that it will come in 4 mins, but it came after 20 mins, I travelled 6.56 km and I was charged Rs.357, the cab no was WB25F8067.I don't get it that how it is possible. I take uber everytime and I am charged 120-130 only and OLA is this, Pathetic, govt should take the licence of OLA, they are looting people in the name of peak times.

Pls driver over charged me & misbehaved with my wife almost try to kidnap
Due to driver delay i have missed my flight.
Detail as mention below-

1. Ride no osn2315309
Bill amount rs 148
Paid amount rs 150
Over charged rs 2

2. Ride no osn2513473
Bill amount rs 192
Paid amount rs 200
Over charged rs 8

3. Ride no osn3065373
Bill amount rs 312
Bill amount rs 312
Over charged rs 3151
Remarks: flight missed due to doud ali & he misbehave with me, cab booking time 5:30 & cab arrive at 5:5..I hve provided new boarding pass to ola.

4.Ride no crn[protected]
Bill amount rs 704
Paid amount rs 710
Over charged rs 6

5. Ride noosn3266419
Bill amount rs 139
Paid amount rs 140
Over charged rs 1

6. Ride no osn3373087
Bill amount rs 128
Paid amount rs 230
Over charged rs 102
Remarks: shan mohd - rash drive

7. Ride no crn[protected]
Bill amount rs 308
Paid amount rs 310
Over charged rs 2

8. Ride no crn[protected]
Bill amount rs 985
Paid amount rs 1000
Over charged rs 15

9.Ride no crn[protected]
Bill amount rs 177
Paid amount rs 180
Over charged rs 3

10. Ride no osn15215877
Bill amount rs 127
Paid amount rs 130
Over charged rs 3

11. Ride no osn15373637
Bill amount rs 127
Paid amount rs 130
Over charged rs 3

12. Ride no osn15662221
Bill amount rs 124
Paid amount rs 130
Over charged rs 6

13. Ride no osn3482905
Bill amount rs 179
Paid amount rs 180
Over charged rs 1

14. Ride no osn2600911
Bill amount rs 128
Paid amount rs 130
Over charged rs 2

15. Ride no osn13397179
Bill amount rs 127
Paid amount rs 130
Over charged rs 3

16. Ride no osn13769721
Bill amount rs 127
Paid amount rs 130
Over charged rs 3

17. Ride no osn9173561
Bill amount rs 125
Paid amount rs 125
Over charged rs 0
Remarks: no update received as i have made complaint on this ride, drive was so rude... Misbehaved tried to kidnap of female passenger...Rash drive took wrong rout..While i make complaint then driver threaten me & my wife...Due tho this we missed our doctor appointment as my wife is pregnant...

Pls help me to get my hard money rs 3311...I made so many complaints at ola but no one is bother to help me out every time they said sorry we have checked or checking...Driver terminated...& same incident not repeat in future...Its totally pathetic...

I booked Ola from tiruvottiyur to T.Nagar at 5 pm. Driver RAJA M ([protected]), White Indica TN07BT3935.He is speaking very rude to me . He is not wearing uniform.l as well. As a customer he should be patience to us .

I have booked a cab from Gurgaon sector 21 till sector 23 dwarka in ola mini, first I have received a msg for free upgradation to sedan than at my final destination I.e approx 10-12 km max charged me 548 even they have deducted from my paytm vallet for the first ride that was free. The worst experience of ola with me. Definately I do not want to use for the same destination return journey paid 160 with uber. I never expected this kind of service

One cab was booked from Dwarka Sector-5 to New Delhi Railway station at 2.45 pm . One Wagon-R reached to residence and from dwarka to new delhi he reached at 3.55pm and he charged Rs.991.00/- . When he asked for such a high rate then he explained that whatever amount displayed on mobile screen that i m charging, then i asked about the distance then he said it is 22.5 km.
the name of driver was NUMBHA and his mobile no is [protected].
Kindly company reply me if the charge is this much and had been taken rightly then what the rate has been charged and if he has charged extra then how this money will be returned to me.

The worst experience ever, the driver was very unprofessional and had a very inappropriate behavior. It was a very scary situation as i reached my destination around mid might .. the driver was completely under the alcohol consumption, he even got aggressive at several points..he wasn't paying back the remaining change n when asked he said ' ask OLA to return your money' n i said alright coz i knew he had some attitude problem and didn't wanted mess around with him so i got off the cab then again he snapped and accused me for slamming the door (it was just a slight push) again he came out off his cab all charged up, abusing and screaming very loud, and actually created and awful scene, so i just had to walk out...but still he kept on goin and goin ...i could even hear him far away...it has definitely given me a bad impression n might have a second thought before getting OLA cabs.

HERE'S THE DRIVER DETAILS

JITENDER S
(=[protected]
CRN[protected]
Wight Wagonr DL1RTA2602

Today morning at 10am booked a ola cab mini from Tiruvottriyur to basin bridge junction.. Travel bill was RS.152..

Again I booked a ola cab white mini at 3.15pm on the same day from basin bridge junction.. The same distance travelled i n the morning. But the travel cost is RS.493..

What's the reason for cheating the public like this? What is the motive of ola cab company? When trying to contact customer care support @[protected] lady who spoke was very lethargic and casually she was saying peak hour rate will be like this.. Peak hour rate should be increased by kilometre wise.. How come the peak hour rate is so high..

Why the public is booking ola instead of other cabs? Cost of money is less and can reach the place on time.. But this kind of collecting money using the word peak hour rate is not acceptable and no satisfaction in travelling..

Please take a proper action and acknowledge..

Contact info:

Saranya Sreenivas
[protected]
[protected]@gmail.com

I booked a Ola cab this morning through my app. My booking CRN[protected]. I cancelled this booking because of the poor and rude attitude of the driver. When we book a cab from our residence we expect the cab to pick us up from our doorstep. But this driver wanted us to come to the place he stationed his vehicle saying that his map is showing that place as the pick up location. even after trying to explain him that he need to come to our house which was close to the place where his vehicle was parked, he started abusing me. the driver name as per the message is Mr. Shanmugam and his phone number [protected]. Being a senior officer in the Ministry of tourism, Govt of India, I think it is necessary to bring this to the notice of the Ola officials. I think the officials will take necessary action against the driver. This kind of attitude will not only bring bad name to the Ola but also to the tourism industry in India.

First of all i was a big fan of OLA and i used to book OLA regularly.
Though there were some issues, i used to inform them to improve better services. I found that they deducted OLA money without any information. When i asked about the reason, they said it is due to their system upgrade and they promised to inform me the reason. They buy a week times but never update me status though i followed them multiple times. After 10 reminders finally i get in touch with their executives who again said 'it is due to their system and server issue, not done manually'.

What a nonsense, if your server did that and you are not aware of that, just blaming customer. OLA is a cheated company and OLA money is not safe. All bad name now a days is due to the irresponsible attitude of ola customer care. Customer care behaves like worst to worst. I am really surprised that they are simply escaping telling it is due to our system and server did. We will not update you the reason. It is completely nonsense and OLA money is not safe. Let people to aware about this cheating company.

I booked an ola cab today from bangur complex destined for belur(forum pravesh to be precise) and expected to get a comfortqble and easy ride, completely unlike the the treatment i was meted with.
The driver did not know the actual and the preferrential route to the destination.he took me to some very inner lanes to increase the duration and at the last blamed me for it.he started humiliating me as a customer and even blamed the company...

Have logged a complaint to OLA on 13th feb but no reply till date

I booked ola from T nagar to novotel hotel egatur chennai . First two driver cancelled rides and third made my day miserable. When I took the cab my purse was in my hands and I came straight to hotel . With in 15 minutes I realised that I have left the purse in your car. But when we called the driver he made n number of excuses not to come back. Then I had to ask tamil speaking hotel staff to push him to come. Finally he came and told that check the car. The way he was talking and making excuses we all are 300 percent sure he stole it.I even complaint to ola on 13th feb but till date no revert. It shows that company knows about it and is avoiding the same.
also the hotel did see 1000 RS notes in driver pocket. I had INR 5000 cash also.

I had to lodge a police complaint as my documents are in the purse against ola and the driver
Details
Say Ola to your driver ARUN N ([protected]) for CRN[protected]. White Indica TN65R2872 to pick you up @ 7:50 PM, 13Feb. 2.5 times peak time charge is applicable on this booking. Please share https://www.olacabs.com/track/35hdkkun8 with friends/family and let them track you.

Booked cab on 8th March 2016 in Amritsar at 1100 hrs .
CRN[protected]
Driver Lakhwinder Kumar
Veh. No. PB01A6921
SMS shows driver reaches at 11.26
But neither he reached nor he was available on phone as he switched off the phone. I tried hard dialling again and again.
To my surprise to receive message:
Thanks for travelling ola cabs and Rs 98 invoice is ready for on its way.
After that Rs 98 deducted from my OLA account.

Then after driver switched on his phone and I talked to Driver Lakhwinder Kumar, he said I picked you along with two other guys and dropped them at Queens Rd whereas my drop off location was Hyatt hotel.
Whom he picked and dropped
And charged from my account?
I complained repeatedly at Jalandhar support centre but nothing done.
I talked to driver he was very rude and challenged me to report where u want.
Now imagine my condition...

Here is my CRN Number: CRN[protected]

Journey date: 9March2015.

Why you charge the MCD tax Rs. 200


Please do something,

Thanks,
Piyush Srivastava

I booked a mini cab on Wed, 09 Mar early morning from Besant nagar to IIT Madras. I tried to contact the driver but the reception was improper at his end, so I couldn't communicate the exact pickup point. I tried calling several times but the same thing happened. The driver ultimately did not turn up. I booked another cab, and some time later I got a message with the invoice of Rs 147 for this cab that did not arrive. So I'm assuming the driver went to the drop location and ended the meter and charged me. I would like to clarify what has happened with the billing. My Ola money was empty and so nothing was deducted, but if I am to recharge again, I might risk a deduction.
Invoice No.:[protected]
Driver: Sridharan G, ph no [protected], White indica TN15W7873

Attached is the invoice.

OLA SHARE OSN1546519 . Driver : Krishna Singh ([protected]) Cab Number: HR55X7733 .
The cab driver delayed me to the drop location..I reach safdurjung enclave from Malviaya nagar in maximum 15 mins and it took me one hour to reach. He argued on everything... he did not have change to return me back and charged me extra.

We booked Ola cab from Kochuveli to Chavadimukk and on the way we had to drop a person in Sreekariyam. At that time Cab driver Asok Kumar CRN[protected] indica cab no KL01BU2401 asked us to book a separate ride from Sreekariyam to Chavadimukk(distance between these 2 is just around 1km) and told us there is no difference in cost if we book two different cabs. He told us he always asks his customers for different bookings whenever there is a drop in between. He insisted on two separate cab bookings and assured us there is no change in money.
And then on arrival of our destination, we had to pay additional 90/- just for this 1km and then he told us there is a minimum charge of 90/-. Already we played 140/- till Sreekariyam.
We used Ola in Trivandrum for the first time and this was a very bad experience. Hope you will take care of this issue.

I booked a cab on my ola mobile app. On tuesday 8th march from the rto 51 office. I got the driver details which are as under:
Kempalingagowda ([protected]) for crn[protected]. White indica ka05ad8954 i called the driver but he said he has not got booking.So i cancelled giving reason as "denied".The driver called me and abused me on my mother.