Ola Cabs / ANI Technologies Complaints & Reviews

I have booked on 19th feb white indigo no rj02ta0707 driver name neeraj kumar at 9.09pm
I paid excess rs.70/- which he has not returned so far. This is not the question of money only of reliability o[censored]r services .
His mob no is [protected].
Please do the needful and ensure ur trust among us.

From...Iqbal ahmed chhipa
284 badodiya basti nr. Rly stsn
Jaipur..Mob..[protected]

Driver swipped his atm with wrong pin & asked me to give 300 for diesel, his atm got blocked since he entered wrong pin in his atm. Driver had said that he will be returning the money by today morning, yet i have not got, for security he had given his adharcard to me. Please look into this, i want my money back since tmrw i have my flight.this was1 day before.driver name :vijaykumar ramdas rawat.invoice no:OSN14060137.

Dear Sir,

This is to inform you that cab was booked to Delhi from Gurgaon, CRN[protected], dated 04/3/2016, cab driver name - Prakash Swami, Cab no. HR 55U7309.

While getting out of the cab forgot Samsung Grand mobile and minutes after it got switched off, on calling the driver on his mobile completely refused that there is any mobile in the cab. I would like you to look into the matter while I have registered my complaint at Ola centre yesterday itself which they have promised to revert in next 24-48 hrs but I have not received any mail or sms in this respect for my complaint register number.

Pl. appropriate action and revert in case the mobile is found in the cab, looking forward for positive response

We had booked an ola cab to drop us to the railway station, mangalore. SHAHEED [protected] for CRN[protected].
the driver arrived but could not wait. he had cancelled the booking before we reached the cab.
very bad service, he even spoke harsh to us on the phone.
the driver was still down our apartment. but when asked he said the booking was cancelled.
we as customers, book ola cabs for convenience. not to be scolded at.
then we had to hire an auto to reach just on time to the railway station.
hopfully the next booking, we dont have to face a similar situation.

I travelled through ola cab today from Noida film city to Ashok vihar. I have always given around 360 for the fare...but they charged me 480 today at not even a peak time. I had to stand for more than 15 min as the driver had no clue how to estimate the fare of journey. Charged very high and very bad service. I wil make sure i never recommend ola to anyone. The customer service guy Nikunj also was not at all amiable. The driver was clueless about anything. Very bad service. Will never use ola again.

I (Richa Jaiswal) left my mobile phone in ola sharing cab on 2nd march, 2016, when I contacted driver for my phone, initially driver denied that he does not have phone with him.

After giving threatening of police, driver accepted that phone is with him only, but he is not ready to give the phone back and was using very abusive language and asked me to come at his home, if i want my phone to be back.

I requested ola people many time to track this driver and get in touch with him but i didnt receive any support from their side. Every time ola company said we are unable to contact driver and kindly wait for 24 hour more.

And the supervisor of the company very bluntly said, You can take any legal action we cannot help you.

This is very unaccepted that the cab drivers are so rude. They behave as if they do us favour. It just happened yesterday. I had to go the doctor. First of all they denied duty out of no reason. After about 4 cancellations, I got one which agreed after 20 mins of inspiration. Anyways, after the doctors appointment, we had to return home. It was around 1030 at night, so a cab is the only option with a female patient. The cancellation story continues. Again, I tried to book a cab, he first agreed to come but denied on learning the destination. This is really very unprofessional. When my area is serviced by the company, how can a cab simply deny and disconnect the call. After waiting for about half an hour, luckily got a semi drunk auto, who dropped us home by charging double the fare.

What would have happened if there would have been no auto?
Under what circumstances can the cab who is serving duty within the service area, can deny duty?

I boooked a cab from emc2 mahadevpura bangalore on 3/3/2016 at around 21.30. the cab was supposed to pick me by 21.37. I called up the driver at around 21.37 he said he is near Pheonix Market city and would at my place in 5-10 min. But lateer when i checked the map to track the cab i noticed that the cab is moving in opposite direction towards hoodi circle. Mean while he called me up and mentioned that he is at hoodi circle and was telling all the excuses that he is new to place etc etc. Mean while the pick up duration showned in app was more than 10 min which means i will have to wait for cab atleast 22.00. I told the cab driver that i am gonna cacel my request. He asked me toselect the option " Changed my mind" Not sure on how can the driver ask me to select the feedback. However i went ahead and selected the option "Driver is late" and booked another cab.

To my surprise I got a call at around 22.42 from the same driver why did i mention that reason "Driver is late" when he had asked me to select the option "changed my mind" i said i just gave the actual reason. Then he started abusing me in kannada asking" how dare i select the option like that, is your father going to pay me 2000 Rs you are working in samsung building rite i will make sure that you will have to pay for it etc etc"

After the incedent i called up customercare and raise a complaint. Ticket #1235341. But the best part is i got normal replay we are looking in to it and is striving for the best customer satisfaction.

Not sure if they are really bothered about of the crime that is happening around us. Does Ola perform some minimal background verification of the drivers? Not sure how they can hire someone who talks like a rowdy.

Driver Name: Mallesh C
Cab Number: KA 53 B 1763

Hi, I booked a cab and the cab driver was too rude to me. I go by Ola everyday and what happened to me today really disappointed me .

Hi this is... Your costumer
I am very much upset from your services. I book a cab for railway station in jaipur and at the last movement the cab driver call come and he cancelled tha cab service by saying that he can't come... Because he is far away from my home... This is to notify you that it's not my problem... As an advocate i can file a complain against your company and can clain compensation... Its a very sad to say that your company is a.. I don't want to say but your company is not working properly and it is very bad experience for me to speak the word ola.. This not one time that it happens it happens very occasionally.. Many users are uncomfortable from your services... And i am again saying if it will again happen then i will file a pil against your company and it will be very injuries to your company... Plz see to this complain and see to your drivers who are not working properly... See to this and make them kick out from the company... Dont use such a driver for the company who are a for the company...

On 23rd Feb 2016 i had booked a cab on Ola app with "Ride Later" option and the booking was confirmed. I booked the cab (CRN[protected] to Airport for 25th Feb 2016 8:30 AM. At 8:05 AM on 25th Feb, 2016 i got the SMS of Driver details NAVEEN M but he call'd me and told he is not interested to come for my trip and cancelled. Then again i got one more cab details and he also did the same. Later i got a call from customer care and apologized for the cancellations from drivers. seeing all this i decided to go in my own vehicle and by the time i reached the airport it was late and missed flight. My loss was 9, 400. Because of the drivers cancellations i started late from home which resulted in missing the flight

I was charged rs/- 50 as cancellation fee, but driver said 3 minutes and after 10 minutes the driver still hadn't arrived. I don't think I should have to pay this.

I am Arpit Gupta, an Ola customer with mobile no [protected].
On 01/03/2016 I took ride from Infospace Gurgaon(sector 21)(KRN[protected]
After booked auto ride driver reached to me after 20 mins and when I sit in auto and started ride just after 2 mins he end the ride in OLA App and OLA app deducted 28 Rs fom my OLA money.

This is Really Horrible experience and even bugs in OLA business model, Please consider below points seriously
:-
1) If a customer book a ride and there is delay in cab/auto then he should able to cancel the ride without any charges
2) If a customer is taking ride then with a driver customer should also have right to end the ride, if driver ends the right then why should customer has to pay without reaching the destination

Ola cab is having many hidden charges. I took ola cab from iit gate to ito total k.M was 12.86 (app 13 k.M) and for 13 k.M i paid 320/-. It means app 25/- per k.M i paid . Where there sight says it is 8/- k.M. When i gone for the bill it shown rs100.83 peack charges (time was morning 8 a.M) ride time charges 29.83 why peack chages charged

I'm a regular user of Ola share. Usually my share companions and I have a similar route to work. But sometimes the driver gets constomers with their final destinations and pickups very off from the original route they are in the first place. This causes inconvenience to the customer who has already hired the cab first as well as the driver who cannot reject the new customer as well.
Ola needs to develop a route optimisation for their share cabs as because of this the journey gets very frustrating for the customers.

Regarding this ride, I have to enquire weather the route taken by your driver is the shortest as far as my view

if he had taken the Madhya marg then go down to 43 sector by 17 - 18 intersection would have been straight

and shortest route.Pl. do the enquiery and reprimand your driver for wilful taking long route​


Driver Name Ghanshyam Singh
cab No.PB01A 8616
DATE 28.2.2016

Olacab driver insisted on me to pay airport parking fee of Rs.130/_.Is it not wrong and I would have got prepaid taxi cheaper than this,

I booked a Ola cab for 27th-feb-2016 4:15 AM.
CRN:[protected].
Got a message of driver detail, name: Sanjay Gothwal, with mob. no.: [protected]. Calling him first time he totally refused that he is not scheduled for my trip and after that calling him again he didn't give any response. At early morning this was the worst and very irritating experience with Ola service. I missed my train too.

Booked a cab by ride later option.got a message that cab will arrive.atlast they cancelles cab wihout any information.missed my flight to mumbai due to ola cabs.screw up ola 👆

I have booked a cab on 26th Feb, 2016 from my Home to Airport. Driver assigned was ASHOKA V ([protected]) for CRN[protected] at 3.35pm. I had few relatives going to airport. The driver didn't say at the start of trip that he doesn't know where airport is, after almost 1hr 15m he lost his way and told he doesn't know the way. Then I tried guiding him, and I called customer care who tried guiding him too. But He couldn't make it to the airport.
I was also going to airport on a different cab, that driver is the witness of this whole episode, finally he dropped me and came back to pick rest of my relatives from midway till the airport.
I had to book a new flight for my relatives with a surge price, which costed me Rs. 49, 300.
I want OLA to take stern action against the driver and their appointment committee and do thorough check before appointing a driver. Also I want my money back with an apology from OLA.