Ola Cabs / ANI Technologies Complaints & Reviews

Hello Sir,
My support ticket no is:CRN [protected]
I would like to request you that I took a ride through OLA application on 10 th Of November. My friend booked that cab after completing the trip I made the payment and the driver told me his qr code scanner was not working and I transferred the amount on his personal number that was 630.The next day I got to know the payment was automatically deducted from his account. Then I called the driver and told him why didn't he tell me that payment was already made and asked him to get the amount back. He just told me confidently that he couldn't do that because he transferred all the amount to ola account on the other hand when we contacted with ola support team they just told me as the amount was transferred on his personal number in that case they couldn't help me. Then I sent an email to OLA Grievance officer they also did not help me. It has been 1 month but the problem has not yet resolved. I just to get the driver punished and also want to my money back and he should get punished because as he is not trustable today I am facing this issue but in future he will make fool others. OLA company should take the responsibility that this kind of incident should not happen to anyone. Please look into this matter and help to resolve the matter as soon as possible. I have not replied yet neither from company nor from the driver. I shall be grateful to you if you take the action as soon as possible.
Thank you.

I took ola cab on 14.11.2023 morning 7 am, once i reached home, I forgot the ola money and asked driver to give the paytm scanner and i paid 508 rs through my paytm account to him, but ola money also deducted

Please refund my amount as early as possible

RIde details :

CRN [protected] - silk board to whitefield

silver etios, driver name chandru

Hello Sir,
I would like to request you that I took a ride through OLA application on 10 th Of November. My friend booked that cab after completing the trip I made the payment and the driver told me his qr code scanner was not working and I transferred the amount on his personal number that was 630.The next day I got to know the payment was automatically deducted from his account. Then I called the driver and told him why didn't...

I, dr. Mahendra Singh from Gohad, Dist. Bhind, Madhya Pradesh and now a days, I scheduled for my Research with the institution of Nanaji Deshmukh Veterinary Science University, Jabalpur
being a Biker, I always attached with 2 wheeler sports vehicle and i was riding with kTM RC.
electric vehicle has also good torque than i planed to move on F77 Space Edition but I went to nearest electric vehicle store which is OLA store i took test ride and experience was so good in hyper mode of OLA S1 Pro.
there was two executives who explained the fetchers and specifications and another person from bank side for funding/Financial issues where both are captured me to buy OLA by their marketing skills and i didn't get attention towards own mind. I just done the deal with Mr. jay (OLA executive) he took my iPhone to completing the process for buying OLA. simultaneously Mr. muzayat khan starts the Finance process and taking my signature on many Documents while they told me S1 Pro is not available it will be too much late in its delivery and having More Complaints so you can Choose OLA S1 AIR it will be delivered within weak. i said ok and make payment on 8th October of RS 41302 /-(Reservation ID - OET-[protected]-yhs371)as DP and remaining on finance (4100 approx. into 22 times) with 21000/- interest and extra for completing the essential documentation Viz; Rent Agreement...etc. than leave the OLA experience store after the process were completed .
next day i received a call from OLA to complete your document process than i went again on OLA store where both of OLA Employees demand me extra money to correct the some documents and registration no issues as well as address problem etc. but i provided them all of possible things and wait to get my new scooter on The Holy days Navratri.

i asked to OLA Executives regarding my scooter delivery as per promised on 15th October but they refused for delivery and told many problems in company's manufacturing so it's getting late and while waiting Navratri has gone than i talked his senior Mr Rohit and share all story of back waiting for scooter than he suggests me to make full payment and make trust to delivery with registration within 15th day on the day of Dhanterus (10/November/2023.
i was in mental pressure to fulfillment the commit and save relationship with some one than i had to sell my Bike (KTM RC-200) immediately on 28/October/2023, paid remaining amount of RS 96, 122 through the same process of application which was downloaded and operated by OLA Employee while purchasing on 8th October 2023.
after the full payment of scooter its other process are going to done fast and registration done (MP30ZC1507) on 31/Oct/2023 and delivery date shown on Application as 1/2/3/4/5/ November/2023 variable but i stay on the given time of period.
and i was also trying to contact OLA Customer care and chat support on application but i didn't get support and touch from any side.
than i contact to OLA store on 10/November/2023 and Mr jay told me Rohit sir is no more he suicided so all case are pending these will we resolve after joining the new officer.

OLA make me Fool and Harassments of my mental state as well as using my approx. 1, 40, 000/-

i need help

Thank you

Against the CRN : [protected]

OLA charged me waiting fee which is not due to customer/passenger. Even I was standing at pick up poing before driver arrived at the point. OLA has imposed waiting charges on my bill which is not justified as no waiting occured due to customer/passenger.

This way, OLA is making unjustifiable money from customers which is unlawful. I was waiting for driver for my pick up before driver arrived, then why should I pay for waiting charges ?

Is someone sincere enough in OLA to look in the matter carefully and do the right action against this matter ?

On 2nd Feb, I had a OLA auto ride for which I paid Rs. 453 to Cab driver through GPay ( I have proof of it) and today on 15th Nov when I was booking for cab ride, that 453 showed me as Pending amount and it made me pay that as I could not book new ride. This is cheating where payments made directly to OLA drivers are not updated in OLA app and it made me pay Rs. 453 again. More to this, OLA app simply says that this can not be settled and ticket is closed, this is pure cheating from OLA.

I have left my mobile in cab and Cab Driver is not responding

Name : Ravishankar

Number : [protected]

Ride : Sankalpa hospital JP Nagar Bangalore to MBM Greenwoods apartment

Hi. I have already paid the fare (Rs. 165) for one of my rides to the Ola driver in cash. But in the Ola application it's showing that the payment is pending. Kindly resolve this issue. Thank you.

My CRN Number was [protected], date 5th Nov, time 9:08 PM 73.4 KM

The driver at OLA Cab took a deliberate much longer route and was being guided repeatedly to take correct route. The regular route at this time never have traffic is around 55 Km, while the driver run 20 km extra deliberately.

He was deviating continuously from the main route from Indira Gandhi International Airport Terminal 1 Arrival to greater Noida Sector Pi-2.

The initial estimate showing was Rs. 1781 ( attached) however the actual bill came out to be 2168, which is Rs. 400 more due to a very longer route taken. I also found that the software was trying to take illogical route than main route, which appears to be suspicious of tampering the application.

Please get this driver caught and get the application checked and provide me refund of extra Rs. 400 charged.

I have taken a ride on ola app on 31st oct 2023 the CRN of the ride is CRN[protected], I have done the payment by Phonepe, it has not reflected in the ola app and had to pay in cash to driver again.
OLA when will i get my refund???

My husband registered mobile lost in ola cabs . Today at 10.40 am .

Registered mobile No:[protected]
Order ID : OET-[protected]-EQH792

I had purchased ola s1pro top model but at the time of delivery I had received with s1 os having no range compared to s1pro, after continuous follow up the os upgraded to s1pro.

But no options of s1pro available till in my scooter complaint already made many more times but no response.

Again corporate offer is applied at the time of purchase but not received while asking for that through mail continuously after a month the corporate offer is not eligible on your purchase mail received from ola.

Now I having battery draining issues already complained again no response. Went to local ola experience centre not solved till.

I had registered first for the move OS4 but till now no update received, asking in experience center no response.

The charger refund amount received Rs.5000/- on OCT 2023, but at the time of delivery i had paid additional 15000/- for charger.

Don't know what to do.
Please provide complete resolution. Thank you.

I am purchasing ola s1pro 2nd generation August 26 2023
My estimated date October 10 2023
But still they are not delivered to me vichicle
Ola customer service is not responding to me
I have loss time

I took following ride today morning 28th Oct at 8:35 AM from Mansarovar to Jhotwara and had a real unpleasant experience today. The car AC was not working, and the driver drove the car with glasses down. My colleague who also accompanied me is 6 months pregnant and also has severely allergic to dust. She had to visit the dispensary after the drop to sooth herself.

How can a driver drive a car which is not in good condition? do you guys have any control over the quality of vehicles? Also how are they justifying the payment? When I was booking the cab. the sedan was costing me 300.. and they charged me 299 for an old hatchback without AC?

They have world's worst customer service where they take everything as a feedback and close the issue.

I want file complaint against their no control on the quality of vehicle and non-justifiable fare system.

Snigdha
[protected]

Always getting pending dues message while booking any ride.
There is no pending dues as such.

There is no pending dues though I am getting the pending dues message.

Dear Sir / Madam,

On 30th September 2023, at 4:00 PM I have booked cab from my company Systemair India Pvt Ltd, Devaryamjal to Rajiv Gandhi International Airport, Shamshabad. When booked the cab amount has showed as Rs. 1977 and while getting down they have charged Rs.2934, saying that amount is showing that much only.

Cab CRN Number: CRN[protected]
Cab Vehicle No: TS10UA7173
Cab Driver Name: Narsimha...

Hi,

I would like to file a complaint about the harrassment I am facing on non payment of Ola ride.

I had booked an OLA ride through app on 30th June'23 and 2nd Sep'23.

On 30th June the auto ride fare was INR97/-, which obviously was paid to the driver (that's how he would let me go). Don't remember the date, but I gues somewhere in Aug, I frantically started getting calls for non payment of the amount to OLA. Firstly I do not understand why it is an automated voice telling us about the non payment of dues. If you have the guts, your customer service executive should call and get this matter sorted. However, as it was first time, I agaon paid the money through gpay.

About the 2nd Sep'23 ride, I have a proof that I had paid INR 116/- through Gpay. I am frantically getting calls even now. I'll have to stop this by complaining in police station and defaming you guys on social media. Wait and watch.

I do not want any calls going forward.

I have already uninstalled the app and do not wish to use it anytine from now. Have some courtesy and repay my OLA money balance.

BLOODY LOSERS

Ola app returned 'booking failed' message (perhaps due slow network). After three unsuccessful attempts booked Uber and used it During that period two drivers contacted from Ola saying they have my booking. They started accusing that I intentionally booked them to harass. Anyway I found that really there were two Ola bookings also from same place to same place. Now I was levied ₹75 for each cancelled ride. I sent a grievance mail when I was asked to pay. I explained they need to correct their app & not show booking failed when booking is successful.
They (Oka) just dropped one cancellation and asked me yo pay the rest. I continued the correspondence by regd mail that it is a fault in thrir app and billing therefore is wrong. Since it is a postpaid I didn't pay this wrongly billed amount. They have been calling about 100 times a day threatening this and that but, no word about the fault in their app. They can check my usage history and understand that I paid them thousands of rupees since 2016 in bills as I was regulat user. But this one I can't because it hurts me to get cheated this way by a company with which I did so much of business in past. The overwhelming threatening calls daily are ghe last straw. I'll never use Ola again.

Already paid ola on the way but the didn’t reflected on the app so had to pay drive on his personal account and driver was keep saying complain ola i wont get up i want money rn