Ola Cabs / ANI Technologies Complaints & Reviews

When we are trying to book a cab nearby eg : 2min far, after booking it is showing 9 min time to reach our location, when i tried to call driver he is too far to our location and it will take more than 9 min. We are too frustrated today very bad experience with ola app.

Why it not booking nearby cabs when we are trying to book, if the cab is too far it should show like exact time before booking but after booking it is showing...

I booked ola cab white shift dizer up16ct8568 (Sanjay kumar [protected]) on 18 crn[protected]. Date 18 april 2017 when i was dropped gamri road near ghonda chowk i forgot to take my bag which consists colths. I call the drive he said bag with him i continue touched with driver but his give me wrong commitments to return my bag. Please get this resolved asap for me as i need my stuff back. I am reachable [protected]....

My name is dhruv dubey and i am a regular user of ola cabs, recently on 11th july 2016 i booked a cab at 4.10 am as i need to catch a flight at 6 am.
it usually takes 40 mins to reach international airport from my home but i took a buffer time of 20 mins in order to avoid delay, but to my surprise when i got into the cab i was told by the driver that he is not able to start my trio and due to some issue he won't be able to drop me...

Driver not receive my call and driver switch off own mobile. Driver --SUNIL ([protected]) white Go HR55X4288....

I booked a cab selecting "ride later" option in ola app on last friday (1st july, 2016) from navalur. the scheduled time is 6:45 pm. i received a message, the cab details will be shared 15 mins prior. i was waiting for the from 6:15 pm. i received a call from ola customer care at 6:30 pm, first of all, asking me to confirm whether i want a cab, as some driver has told ola that i have cancelled. but i confirmed that i need a cab. at 6:40 pm,...

I have booked Ola cab today from Chadivali to BKC. Mr.Salim ANwari[protected] picked me. After reaching BKS, Bandra he asked me whether I have cancelled my trip request. I said NO. He tried to reach some one and after sometime he asked my to pay 300 for the trip without any display. This is not at all acceptable. I feel cheated without any SMS or mail receipt for the official trip I have taken. This is one of the tactics he is tried to...

My name is avik i was travelling today by ola from my house to howrah railway station. My complain is they charge 40rs for parking. But i can't take any parking i left ola on road there haven't any parking charges.. When i complain this ola support then told me yes it's chargeable... My question is if i take parking it's fine but if i did't take it then why i pay for it...

I had booked ola cab in bangalore to travel from kadugodi to hebbal. The following details were sent to me.
Say ola to your driver ramesh ([protected]) for crn[protected]. Indica ka32b8215 to pick you up @ 11:13 am, 03 may. 1.6 times peak time charge is applicable on this booking.
Upon boarding the driver asked me to pay by cash and not ola money. I agreed. While driving, he was on phone most of the time and drove with a speed...

I had booked ola cabs yesterday. My crn no was[protected] from maharajpur to vasundhara n again vasundhara to maharajpur in ncr. It's my first booking so really speaking, the dream fare always remains a dream.My bill was 399 after applying promo code book100. I was shocked total 6.4km+ 6.4 km = 12.8 km journey n they took 399. So i'm recommended to everyone plz don't use ola cab.Fare. Almost rs 35.80 per fare which is 2.2x. Ola should not...

My account has been suspended by ola...
In my account ola Money was also available about Rs. 4442
I want my account either working(non-suspended) or my money back to my bank account or OLA account...
M totally harassed & dissatisfied
do solve the issue and i need ola money urgently.

They said that your account is blocked automatically by the system error don't worry it will be unlock in...

I have booked one OLA Cab from Bangalore Airport. CRN No. 63926387. Driver took Rs.120.00 for toll tax at Banglore Airport but receipt was not provided to me check the amount and get the reimbursement. Further, I booked for mini and i had to pay Rs.640.00 to driver for 36 KM ride. The Driver also take payment of 20 minutes waiting charge while I was forced to wait for taxi due to his late arrival. Further en-routed we stopped for less...

I have been using Ola cabs recently. I am much satisfied with prompt services and also politeness of the Drivers. However, to improve the services better and better I wish to submit the following concerns: 1. Cars are unclean need to be cleaned at least at the time when the cars reach the pickup site before time. 2. Some cars need to be repaired inside (including window one found very hard to close) and painted. Some of them look shabby. 3....

t's been a frustrated customer service i ever experienced in recent times, last couple of weeks i lost my personal money, time and peace of mind due to your OLA Cab services. I need valid response and timely solution with my money Rs.500 back along with compensation for my follow up calls, time, peace of mind. I have attached my ICICI Bank transaction screen shot for your reference. Brief summary of my frustrated transaction summary: Note:...

13 hours, Multiple Lies, Delays, Break Promise, Cancellation & Thank you! CRN 5461418 Got awesome service from Ola! 1) Booked Cab 14 hours ago for 4.30 am pickup on 21 Apr 2) Got confirmation 13 hours before travel - cool! 3) Repeatedly called to get driver information (thrice) - Customer Care consistently says "you will get driver details only 30 mins before travel" - seemed good use of 'Just In Time' principles 4) 3:45 am,...

I hope this email finds you well. I am writing to request the activation of the e-SIM for my EV. I have raised this query multiple times via
the Ola backend support system, but unfortunately, I have yet to receive any acknowledgement, response, or resolution to my issue.
I would greatly appreciate it if you could prioritize my request and provide assistance at the earliest convenience. If further details are
required from my end to facilitate the activation, please let me know.
I look forward to your prompt response and assistance in resolving this matter.
My vehicle number is MH 47 BR 6654
Chassis Number: P53AWDCC6DBA04591
Previously also I have raised the same concern but not recieved any response. Attached the mail chain.
Once I visited the service center with the ticket they said backend team is responsible for action and they will take care of it. But not
received any response from your side.

This is most fraud company I ever seen. I ordered for parcel on 17th May and it was cancelled. So there was rs 86 to be refunded to me within 5 to 7 working days. Till now I have not received. Customer care doens't care and they are not returning my money. Is this your father' s money. ? I was my money back at any cost.
Sharing CRN no [protected]

AP39UA6437 phone number [protected] please resolve

I recently placed an order on the Ola Food app, but it has been significantly delayed beyond the estimated delivery time. Unfortunately, I have not received any proper updates regarding the delay, and I am unable to get assistance through your support channels.

Order Details:

Order ID: ONDC_796343NX53PN

Restaurant Name: Just fresh point

Order Placed At: 5.16 - 03/04/2025

Estimated Delivery Time: 6.22
They doesn't give any support and they automatically close my complaint ticket and I am unable to connect with any customer care executive. Please help me

Dear Ola Team,

I booked a ride from Lakdi Ka Pul to Veera, Kapila Nagar, with a fare of ₹158. I made the payment via PhonePe, but it showed as "Payment Pending." The driver informed me that he had not received the payment and requested me to pay again, assuring that he would refund the first transaction if it was later received.

Since the initial payment was eventually processed, I kindly request a refund of ₹158. Please take the necessary steps to process the refund at the earliest.

The Details are as follows
Auto-CRN[protected] Driver Name-Munavath Srinu
today-5.56Am.

Looking forward to your prompt response.

Kind Regards
S.Rudrasena Reddy.
[protected].

1. Facing multiple technical issues in ola electric scooter. I've raised multiple tickets for the same but every time ola service center engineers make different types of excuses and I have to return without solution.
2. The service centre team never share escalation matrix, so that a customer can escalate.
3. I've raised tickets on call, email but their response is always poor.
4. My another issue is- my mobile number has changed and old mobile number doesn't exist. When I asked them to change my mobile number, they asked me back to login the app and change the number. This is so senseless because no one can login the app if the registered mobile number isn't active because I can't receive OTP.
5. I informed them that my old number isn't active, but then they did not reply.
6. I emailed to grievance officer for quick help but no response from their side ass well.
7. My current ticket numbers are[protected]/07721504/[protected]many more unresolved tickets in last few months)