Ola Cabs / ANI Technologies Complaints & Reviews

Dear Ola Cab Services Team,

I am writing to bring to your attention a matter of great concern regarding the quality of service I have experienced with Ola in recent times.

Over the past few days, I have been repeatedly receiving unsolicited calls from various "Ola" offices across India, all featuring pre-recorded messages.

These calls have become increasingly disruptive and frustrating, leaving me with no choice but to voice my grievances.

What makes this situation even more vexing is that these calls come from numbers that cannot be dialed back, as they consistently respond with a "number does not exist" message. Moreover, my attempts to address this issue through the message link provided for payment of dues have proven futile, as the link appears to be non-functional.

I have made several attempts to contact your customer support team via phone calls and emails, but regrettably, I have not received any response from a human representative. This lack of communication from Ola only exacerbates my frustration and dissatisfaction with your services.

I wish to emphasize that if this incessant harassment and lack of resolution continue, I will have no choice but to escalate this matter to the appropriate authorities, such as the police and consumer protection agencies. My intention is not to create unnecessary trouble but to seek a fair and amicable resolution.

I kindly request that you immediately investigate this matter, halt the unsolicited calls, and facilitate a direct and meaningful conversation with me to address the concerns I have raised. My aim is to find a mutually satisfactory solution and restore my trust in Ola's services.

I look forward to your prompt response and a resolution to this matter. Please treat this issue with the urgency it deserves, as it is affecting my peace of mind and overall experience as a customer.

Thank you for your attention to this serious issue, and I hope we can resolve it without further escalation.

Sincerely,

Elliyas

[protected]

I booked ola from JW marriot aerocity to terminal 3. When i booked the rate came to Rs.118. On arrival it showed Rs. 1016. I paid cash and left. Later i see the refund voucher of Rs.898. Not sure where that is sent. CRN[protected]

On 9th July 2023, I booked a rental cab through the OLA India App in Pune for a 2-hour or 20 KM ride (Booking ID: CRN[protected]). Just 5 KM into the journey, the driver refused to continue beyond 20 KM, despite OLA's guidelines that should have permitted additional distance and time for an extra fee. I explained to the driver that I was heading to the airport to pick up my parents and needed to be sure we would be dropped off safely....

We booked ola auto TS05UE4023 for travelling in Hyderabad. He didnt reached to destination. we asked to go to destination. Along with me my old mother(who cannot walk much) is present. driver is asking to get and using abused words. please take action

Ola outaison company darivar complen karne par bhi chalu nhi kiya ola company apne darivar ko sirf egnor karti hai un ki problam Sol nhi karti my car my reting good par company policy rong

I used ola services, i paid rent to driver while i used their services, after 15 days ola company calling 1000 calls per day, text messages, whatsapp messages and mails, kindly take appropriate action

We traveled in an ola cab from Sodepur to Birati ( Kolkata, West Bengal ) car number - CRN[protected] on 25.08.23. My friend who travelled along with us forgot his office bag containing his important office papers and money in car. The driver had left by the time we realised the missing baggage.
When we called the driver after dropping, the driver didnot respond us. The driver is now out of reach and we need immediate assistance reagarding this, We have booked ola from the account of Poulomi Mitra. Please do the needful, we are very much worry about our bag.
Driver detail : Bubai Ghosh

I have enclosed the car and driver details in the add photos.

We traveled in an ola cab from Sodepur to Birati ( Kolkata, West Bengal ) car number - CRN[protected] on 25.08.23. My friend who travelled along with us forgot his office bag containing his important office papers and money in car. The driver had left by the time we realised the missing baggage.
When we called the driver after dropping, the driver didnot respond us. The driver is now out of reach and we need immediate assistance reagarding this, We have booked ola from the account of Poulomi Mitra. Please do the needful, we are very much worry about our bag.
Driver detail : Bubai Ghosh.
In the add photos i have enclose our car details.

I cancelled One trip vide CRN[protected] dated 10 Aug 23 as i was not able to contact the driver. I was charged Rs.65. i came to know only when i had to pay Rs.65 Extra in my Next Trip vide CRN[protected] (Trip 119 and Cancellation charges Rs.65). When i initiated correction request in the App giving reasons, my Refund was approved and was to be credited to my Ola Wallet in 8-10 days as confirmed by App. Till date no amount is credited to my wallet. i am continuously raising concern on APP and Twitter handle @ola_supports Olas twitter handle only conforming that it will resolve my issue soon for past 5 days that too when i post any additional tweet. else they are dead silent.
there is no customer care of OLA/ANI where i can lodge complaint. I am totally hopeless how fraudulently and irresponsibly this company works.
kindly help it is mentally frustrating and unjust.
Screen Shots of OLA twitter chats are attached.
Ola App screen shot showing Cancelled Trip Charges Refund is also attached.

Regards
JAGVINDER SINGH
#[protected].

Order ID :GNR588
Reg number: [protected]

Hi above I book electric vehicle S1 Air on 27/07/2023 and i cancelled same on 06/08/2023 but app it is showing refund initiated but still refund not received around 120000. Ola customer care not responding of this issue it is running in credited card EMI

please resolve the issue.

I book ola scooter on 27/07/2023 and around 120000 and same cancelled on 06/08/2023 and still I m not received refund amount I made tooo many escalate not no use of it .

And i purchased to card card Emi But since ola is not refunding Money so my EMI is running kindly help me out of this
Ao i put this in to consumer form kindly resolve the issue

Cancellation Order ID :GNR588
Phone number:[protected]

Hey good evening i purchase ola s1 pro n payed downpayment for 63k and the loan has been proceed through indusland bank in the app its showing sucessfull but cant able to do e mandate or auto debit buts its showing its i process its been so many days dint even got call from the bank also so could you please confirm me the loan has been successful or not. And the other side dp has been taken from the ola. They told to cancel the loan and rebook i dono what to do so please revert me mail im attaching details of mobile number. N order id here
Order ID: OET-[protected]-JZ0161

And im attaching loan details also Mobile number [protected]
i got my refund back fully, and now i got notification 5100rs arround deducted ola for emi without my otp and all how they can do this please help me in this i need mymoney back i try to contact them no response from there side

The OLA driver forcibly collected the toll amount of Rs 100/- from the ladies by creating nonsense at the airport on 30 Jul 2023 (OLA invoice No CRN[protected])

OLA customer care, the grievance officer, and the nodal officer never responded to my mail complaint.

I took this cab ride in Bangalore from a homestay to the airport on 3rd July 2023 and my payment was set to cash.
I paid the full amount Rs. 1545 through Gpay to the driver and went for my airport check-in as I was in a rush. Later, I noticed that Ola was basically asking me to pay Rs. 1000 through OlaMoney and the rest to the driver. I contacted the driver and requested the money back but he never responded.

I have paid for the trip in full. I tried contacting customer service but couldn’t get through and the automated system wouldn’t let me chat to a representative. I even wrote emails to their customer support and grievances nodal as well, but they also never got back to me. OlaCabs is harassing me with multiple calls, notifications and messages to pay again under OlaMoney payment. I have paid for the service. If anything, you should take this up with the driver. This is really bad customer service.

Even after settling my due bill Ola is calling me and harassing me saying that my bill has not been settled, even they impose fine on me after paying the amount before due date . There is no any number mentioned in Ola app so that any aggrieved customer can talk to the executive for redressal. Ola app is just harassing there customers

CRN: [protected]
Mini
Add your details here...
I rode in ola with my friend from Anna salai to Vgn tranquil Kaatangulathur. My fare was rs.983. Once reached, I tried to pay but it showed processing in gpay so my friend tried to pay and the same issue for her .But within 10 minutes both our payments went through.I cnontanced the driver about this but he is not responding properly .Kindly help....

Hi Team,

My name is Rohit Joshi. Yesterday, I had booked one way ride from gurugram to vrindavan. The fare shown at the time of doing the cab booking was Rs.2887 for the distance of 133 kms.

I'm attaching the invoice for your reference. The driver charged me Rs.5777 plus Rs.800 toll charge without giving any reason. He was abusive and was trying to get physical.

Also, if you look at the invoice it is incorrect as it shows the distance of 391Kms which is certainly incorrect.

I therefore would want you to refund Rs.2890 which you've charged me extra else I will take this matter to the consumer court.

I've attached both the invoices for your reference and necessary action at the earliest.

Regards,
Rohit Joshi

My ride fare for Jawahar Nagar, new Delhi to Govindpuram, Ghaziabad was first estimated to be ₹591 then it was increased to ₹651. But at the time of ending of the ride, I was asked to pay ₹887. No reroutes we're done and there was barely any traffic on the road. This is extremely unfair.

I had booked a ride via ola cabs and paid the amount during ride via phonepe but due to some technical issues payment was failed but money was deducted from my account, and i paid cash also after terminating the ride and when I complained on ola cabs they said we will communicate within 7 working days, such a useless response I got from there side.

Please find the sequence below:
1. Booked a ride to Yadamuri and Balmuri via Ola with CRN [protected] with car no-KA13D0555(Rangaswamy).
2. Received Start OTP. and start reading the odometer Started the ride at 1:45pm.
3. We paid Rs.2000/- at the petrol bunk via Gpay at 1:49pm.
4. Paid at toll Rs. 515 by driver at different timings.(We paid at the end of the trip consolidated way).
5. Completed the trip at 8:55pm with the end trip reading in the odometer.
6. OLA app hung up even after the driver ended the trip and didn't work for a long time, almost 1day.(till 5:24 pm, 26.06.2023)
7. Despite all the mails, total amount deducted is break-up below:
Petrol price Rs.2000/-
Driver price Rs.3000/-(Including toll)
Deducted from PAYTM Rs.4329(Rs.4274 + Rs.55)/
Total amount paid Rs.9329/-
Actual trip amount Rs.4597/-(Find the invoice copy).
Amount to be returned Rs.4732/-

Kindly refund my money as soon as possible.

Cheque book not updated with updated IFSC code.Find the passbook details for reference.
Account holder name: ANAGHA B S
Account Number:[protected]
Bank and branch name: Canara Bank, RPC layout, Bangalore -560040
IFSC code: CNRB001065