Ola Cabs / ANI Technologies Complaints & Reviews

I Had booked an OLA Cabs Outstation Ride on 13th September, 2023 From Bhubaneswar to Puri and It was a one way ride. The amount of Money which was written to be paid to the driver was ₹1664 but The driver charged us ₹2184 telling us that we have to pay the toll taxes both the ways. It was only a one way ride but still the driver charged us an extra whooping amount to ₹520.

Please Kindly look into the matter as soon as possible and take necessary actions against OLA Cabs and return my rest amount of money as a Refund as soon as Possible.

Below I have mentioned the essential details and also attached the necessary screenshots.

I am getting calls as am due with 132rs from July 14th. But I have taken ride on that day with 192 rs and also paid in cash. Yet I get number of calls repeatedly disturbing privacy. Look into it and will take it seriously later.

I have taken the Ola Care + plan for my scooter where they claim if any time my scooter isn't working properly. They will initiate a pick up and drop service and solve the issue in priority. Also, free of charge because of the plan. My scooter isn't performing well its charging time always vary from 12-16 hours, also while riding it suddenly shows warning and get turned off while i am being on road which might cause some serious accident. Even after multiple complaints there is no resolution they just want me to sit back and wait till the plan expires. Even the customer service is unorganized. we have to chat with a bot which won't solve any of our problems just initiate a ticket for a problem. Then they have their call services which don't pick up the call on time. I have been trying to call them and only twice they pick up the call and just tell me to wait. that is their resolution towards the blunder innovation they created.I have taken the Ola Care + plan for my scooter where they claim if any time my scooter isn't working properly. They will initiate a pick up and drop service and solve the issue in priority. Also, free of charge because of the plan. My scooter isn't performing well its charging time always vary from 12-16 hours, also while riding it suddenly shows warning and get turned off while i am being on road which might cause some serious accident. Even after multiple complaints there is no resolution they just want me to sit back and wait till the plan expires. Even the customer service is unorganized. we have to chat with a bot which won't solve any of our problems just initiate a ticket for a problem. Then they have their call services which don't pick up the call on time. I have been trying to call them and only twice they pick up the call and just tell me to wait. that is their resolution towards the blunder innovation they created.

I Had booked an OLA Cabs Outstation Ride on 13th September, 2023 From Bhubaneswar to Puri and It was a one way ride. The amount of Money which was written to be paid to the driver was ₹1664 but The driver charged us ₹2184 telling us that we have to pay the toll taxes both the ways. It was only a one way ride but still the driver charged us an extra whooping amount to ₹520.

Please Kindly look into the matter as soon as possible and take necessary actions against OLA Cabs and return my rest amount of money as a Refund as soon as Possible.

Below I have mentioned the essential details and also attached the necessary screenshots.

I am unable to clear my dues as it doesn’t gives me an option to clear for the ride transaction HJKC - A05T - MI6D for Rs 265. Tried contacting Ola support but no response.

I booked a cab and during drop off i heard driver saying 375 so i paid 375 through upi Google pay but the payment got stuck so driver said it will be reverted back to my account so i did 375 again and then he said its not 375 its 575 so i paid 200 again to him but after an hour when i check my account details the payment was sent to driver so i contacted driver and driver confirmed me that he recieved amount so i requested him to refund and he agreed to refund but unfortunately he didn't transfer me my money so i raised a complaint against him on OLA App but even after sharing my payment details, bank statement and even the driver sent me a screenshot of recieved amount that also i had attached to Ola support but each tike they are just eager to close the ticket just because they have to refund me ... They are not taking any action on driver or they haven't even confirmed the payment on drivers side and finally after back to back calls with ola executives they only try to close the ticket without giving me a resolution so in this way Ola Cab and Ola Cab Driver cheated me so i request to take action ond these stupid apps

Respected sir/mam,
I booked ola cab - mini white indica on sep 6 8:43pm. The destination (railway junction) is 6kms away from my place so i booked earlier but the driver was not picking the call for 10 mins he came late and the behaviour is also rude. The fare generated in the app is ₹145/- but the driver was asking for the extra cash he charged me ₹180/- directly through gpay. I asked him the reason for extra payment he said he need to drop near the platform but he dropped outside the junction. I've attached the screenshots of both the payment to the driver as well as the screenshot from my rides (he completed the ride midway so its showing ₹70/- with 0.8kms). Please don't encourage these kind of acts and take necessary action.

I booked an Ola cab on 06/09/2023 at 5:30 AM from Anjappa layout to Electronic City. (Driver Kumar GA CRN [protected]). On the way the driver stopped for fuel and he asked me to pay for it. The furl voat Rs. 530. After the ride ended he pointed me to the scanner to pay for the ride which had amounted to Rs. 509. I payed double of what I would have paid.

Please get me the refund for the fuel that I paid.

Ola, Chennai.
I paid the correct amount to Ola cabs via GPay, but the driver refused to accept and asked me to pay via GPay to his own GPay account. I paid him an extra fare as well. My original total for the ride was ₹245 but I had to pay him ₹330 separately. Please help. I'm unable to raise a ticket for this issue.

I have paid my postpaid Plus bill of rupees 1358 on 2nd sept from Google Pay. However, the app is not reflecting the paid amount. It is still asking me to clear my dues. I have attached the screenshot of the payment.

Looking forward to your support.

Hi ola cabs,

On last three auto rides, we have paid the amounts as soon as we got down.
As we use ola cabs occasionally, we have no idea about ola postpaid services and i didn't even know about it and even driver didn't mentioned about the payment.
But now i'm getting text messages and emails from ola that clear your dues.

And from the last few days, started getting harassment calls to clear the dues.

Why should we pay the amount when we have already paid to the driver.
This looks some kind of fraud is going with this kind of post paid services, without providing proper information/ notifications to the customer.

First streamline your business process properly and then start the services.
Don't harass your customers with this kind of half-baked business process models

I request ola please provide proper support and stop this harassment to your customer.

Thanks,
Ayesha
Email - [protected]@gmail.com
No - +[protected]

Dear Ola Cab Services Team,

I am writing to bring to your attention a matter of great concern regarding the quality of service I have experienced with Ola in recent times.

Over the past few days, I have been repeatedly receiving unsolicited calls from various "Ola" offices across India, all featuring pre-recorded messages.

These calls have become increasingly disruptive and frustrating, leaving me with no choice but to voice my grievances.

What makes this situation even more vexing is that these calls come from numbers that cannot be dialed back, as they consistently respond with a "number does not exist" message. Moreover, my attempts to address this issue through the message link provided for payment of dues have proven futile, as the link appears to be non-functional.

I have made several attempts to contact your customer support team via phone calls and emails, but regrettably, I have not received any response from a human representative. This lack of communication from Ola only exacerbates my frustration and dissatisfaction with your services.

I wish to emphasize that if this incessant harassment and lack of resolution continue, I will have no choice but to escalate this matter to the appropriate authorities, such as the police and consumer protection agencies. My intention is not to create unnecessary trouble but to seek a fair and amicable resolution.

I kindly request that you immediately investigate this matter, halt the unsolicited calls, and facilitate a direct and meaningful conversation with me to address the concerns I have raised. My aim is to find a mutually satisfactory solution and restore my trust in Ola's services.

I look forward to your prompt response and a resolution to this matter. Please treat this issue with the urgency it deserves, as it is affecting my peace of mind and overall experience as a customer.

Thank you for your attention to this serious issue, and I hope we can resolve it without further escalation.

Sincerely,

Elliyas

[protected]

I booked ola from JW marriot aerocity to terminal 3. When i booked the rate came to Rs.118. On arrival it showed Rs. 1016. I paid cash and left. Later i see the refund voucher of Rs.898. Not sure where that is sent. CRN[protected]

On 9th July 2023, I booked a rental cab through the OLA India App in Pune for a 2-hour or 20 KM ride (Booking ID: CRN[protected]). Just 5 KM into the journey, the driver refused to continue beyond 20 KM, despite OLA's guidelines that should have permitted additional distance and time for an extra fee. I explained to the driver that I was heading to the airport to pick up my parents and needed to be sure we would be dropped off safely....

We booked ola auto TS05UE4023 for travelling in Hyderabad. He didnt reached to destination. we asked to go to destination. Along with me my old mother(who cannot walk much) is present. driver is asking to get and using abused words. please take action

Ola outaison company darivar complen karne par bhi chalu nhi kiya ola company apne darivar ko sirf egnor karti hai un ki problam Sol nhi karti my car my reting good par company policy rong

I used ola services, i paid rent to driver while i used their services, after 15 days ola company calling 1000 calls per day, text messages, whatsapp messages and mails, kindly take appropriate action

We traveled in an ola cab from Sodepur to Birati ( Kolkata, West Bengal ) car number - CRN[protected] on 25.08.23. My friend who travelled along with us forgot his office bag containing his important office papers and money in car. The driver had left by the time we realised the missing baggage.
When we called the driver after dropping, the driver didnot respond us. The driver is now out of reach and we need immediate assistance reagarding this, We have booked ola from the account of Poulomi Mitra. Please do the needful, we are very much worry about our bag.
Driver detail : Bubai Ghosh

I have enclosed the car and driver details in the add photos.

We traveled in an ola cab from Sodepur to Birati ( Kolkata, West Bengal ) car number - CRN[protected] on 25.08.23. My friend who travelled along with us forgot his office bag containing his important office papers and money in car. The driver had left by the time we realised the missing baggage.
When we called the driver after dropping, the driver didnot respond us. The driver is now out of reach and we need immediate assistance reagarding this, We have booked ola from the account of Poulomi Mitra. Please do the needful, we are very much worry about our bag.
Driver detail : Bubai Ghosh.
In the add photos i have enclose our car details.

I cancelled One trip vide CRN[protected] dated 10 Aug 23 as i was not able to contact the driver. I was charged Rs.65. i came to know only when i had to pay Rs.65 Extra in my Next Trip vide CRN[protected] (Trip 119 and Cancellation charges Rs.65). When i initiated correction request in the App giving reasons, my Refund was approved and was to be credited to my Ola Wallet in 8-10 days as confirmed by App. Till date no amount is credited to my wallet. i am continuously raising concern on APP and Twitter handle @ola_supports Olas twitter handle only conforming that it will resolve my issue soon for past 5 days that too when i post any additional tweet. else they are dead silent.
there is no customer care of OLA/ANI where i can lodge complaint. I am totally hopeless how fraudulently and irresponsibly this company works.
kindly help it is mentally frustrating and unjust.
Screen Shots of OLA twitter chats are attached.
Ola App screen shot showing Cancelled Trip Charges Refund is also attached.

Regards
JAGVINDER SINGH
#[protected].