Ola Cabs / ANI Technologies Complaints & Reviews

I have taken a ride on ola app on 31st oct 2023 the CRN of the ride is CRN[protected], I have done the payment by Phonepe, it has not reflected in the ola app and had to pay in cash to driver again.
OLA when will i get my refund???

My husband registered mobile lost in ola cabs . Today at 10.40 am .

Registered mobile No:[protected]
Order ID : OET-[protected]-EQH792

I had purchased ola s1pro top model but at the time of delivery I had received with s1 os having no range compared to s1pro, after continuous follow up the os upgraded to s1pro.

But no options of s1pro available till in my scooter complaint already made many more times but no response.

Again corporate offer is applied at the time of purchase but not received while asking for that through mail continuously after a month the corporate offer is not eligible on your purchase mail received from ola.

Now I having battery draining issues already complained again no response. Went to local ola experience centre not solved till.

I had registered first for the move OS4 but till now no update received, asking in experience center no response.

The charger refund amount received Rs.5000/- on OCT 2023, but at the time of delivery i had paid additional 15000/- for charger.

Don't know what to do.
Please provide complete resolution. Thank you.

I am purchasing ola s1pro 2nd generation August 26 2023
My estimated date October 10 2023
But still they are not delivered to me vichicle
Ola customer service is not responding to me
I have loss time

I took following ride today morning 28th Oct at 8:35 AM from Mansarovar to Jhotwara and had a real unpleasant experience today. The car AC was not working, and the driver drove the car with glasses down. My colleague who also accompanied me is 6 months pregnant and also has severely allergic to dust. She had to visit the dispensary after the drop to sooth herself.

How can a driver drive a car which is not in good condition? do you guys have any control over the quality of vehicles? Also how are they justifying the payment? When I was booking the cab. the sedan was costing me 300.. and they charged me 299 for an old hatchback without AC?

They have world's worst customer service where they take everything as a feedback and close the issue.

I want file complaint against their no control on the quality of vehicle and non-justifiable fare system.

Snigdha
[protected]

Always getting pending dues message while booking any ride.
There is no pending dues as such.

There is no pending dues though I am getting the pending dues message.

Dear Sir / Madam,

On 30th September 2023, at 4:00 PM I have booked cab from my company Systemair India Pvt Ltd, Devaryamjal to Rajiv Gandhi International Airport, Shamshabad. When booked the cab amount has showed as Rs. 1977 and while getting down they have charged Rs.2934, saying that amount is showing that much only.

Cab CRN Number: CRN[protected]
Cab Vehicle No: TS10UA7173
Cab Driver Name: Narsimha...

Hi,

I would like to file a complaint about the harrassment I am facing on non payment of Ola ride.

I had booked an OLA ride through app on 30th June'23 and 2nd Sep'23.

On 30th June the auto ride fare was INR97/-, which obviously was paid to the driver (that's how he would let me go). Don't remember the date, but I gues somewhere in Aug, I frantically started getting calls for non payment of the amount to OLA. Firstly I do not understand why it is an automated voice telling us about the non payment of dues. If you have the guts, your customer service executive should call and get this matter sorted. However, as it was first time, I agaon paid the money through gpay.

About the 2nd Sep'23 ride, I have a proof that I had paid INR 116/- through Gpay. I am frantically getting calls even now. I'll have to stop this by complaining in police station and defaming you guys on social media. Wait and watch.

I do not want any calls going forward.

I have already uninstalled the app and do not wish to use it anytine from now. Have some courtesy and repay my OLA money balance.

BLOODY LOSERS

Ola app returned 'booking failed' message (perhaps due slow network). After three unsuccessful attempts booked Uber and used it During that period two drivers contacted from Ola saying they have my booking. They started accusing that I intentionally booked them to harass. Anyway I found that really there were two Ola bookings also from same place to same place. Now I was levied ₹75 for each cancelled ride. I sent a grievance mail when I was asked to pay. I explained they need to correct their app & not show booking failed when booking is successful.
They (Oka) just dropped one cancellation and asked me yo pay the rest. I continued the correspondence by regd mail that it is a fault in thrir app and billing therefore is wrong. Since it is a postpaid I didn't pay this wrongly billed amount. They have been calling about 100 times a day threatening this and that but, no word about the fault in their app. They can check my usage history and understand that I paid them thousands of rupees since 2016 in bills as I was regulat user. But this one I can't because it hurts me to get cheated this way by a company with which I did so much of business in past. The overwhelming threatening calls daily are ghe last straw. I'll never use Ola again.

Already paid ola on the way but the didn’t reflected on the app so had to pay drive on his personal account and driver was keep saying complain ola i wont get up i want money rn

I have registered my car with OLA 5 months ago but my outstation service is not available. I cannot work outstation service. Because my car is SUV I cannot use it for local work. Because the colonies are too small for SUV cars.i want to work outstation services so kindly suggest something
Car no.: UP78GV6427

I paid the cab fees from the Ola app using Gpay, the money got deducted from the account.
But in OLA it did not reflect and asked me to pay again. The driver told server issue and asked me to pay him directly. Please initiate a refund to my account.
OLA id-CRN [protected]

I am writing to inform you regarding the unlawful behaviour of Ola cab driver by the name of Surjakanta Sardar, driving car with license plate number WB11C7105, around 4.30 pm on 26 September 2023, near the Oberoi Grand Hotel, Kolkata.

Me and my mother boarded the cab from Saltlake and informed him of our drop location (Simpark Mall). He did not object to this drop location at the time and just told us that we must pay him through UPI or cash after the trip, and not through the Ola platform. When we were nearing New Market, close to our destination Simpark Mall, he started speaking very rudely to my mother saying he will not be dropping up at Simpark Mall (our drop location), as it will be difficult for him to navigate. He even said, in Bengali, "are you going to drive the car out if I get stuck", which was rude and unnecessary. When we deboarded, I paid through the Ola app (as the attached invoice and screenshot will show) and proceeded. But he stopped us saying we had outstanding charges. When I asked him to tell me why I am being charged extra, he started saying he did not need to tell me what the charge was for and started recording me without my consent. He intimidated us with making a video recording by accusing me of going away without paying my dues. This was a lie as I was already making the transaction via UPI. Yet he chose to publicly harass two female passengers. He came dangerously close to me and my mother, and kept recording us without our consent and based on a false allegation. At this point, I was left with no other choice but to switch on my phone camera and record him taking our picture/video, in order to secure proof of his intimidation and harassment. He made me pay extra through UPI (which ola has refunded since then).

I am attaching video proof of the driver recording us. This untoward incident has left me and my aged mother feeling shaken up, humiliated and harassed. I am scared of the driver using my video footage in unlawful and malicious manner.

I hereby request you to take action against this driver and redress the situation by procuring and destroying this non-consensually recorded video footage.

Paid cash to driver 676rs on 23 sept 2023 and in ola payments also they charged double again 676 rs and support team not helping

Could you Please help me ... I charged a twice

My phone number : [protected]
Email I'd: [protected]@gmail.com

Out station not start Audit. Is Pending

Ola has deducted Rs.495/- from my postpaid wallet without informing me whereas I never used the service "Bestomart Internet Private Limited"

Please help me to remove

Thanks

Booking CRN [protected] with ola
I've booked boking CRN [protected] with option cash payment. if we make booking online payment driver will not take into ride if apart from cash any mode is selected. Before this booking another driver has already cancelled for this reason.
When trip was started this booking automatically changed from ola side cash to ola wallet and I was not aware about it. I need to catch my flight and I was travelling with my family and small kid . So when I get off from ola taxi, I paid cash (online driver's wallet ) . Even driver dint said anything and he went off there. When I reached I inside the airport and completed the security check in then I noticed, I called out driver but he said he not phone right now, he will transfers back in morning, I called him couple of days, he has always excuses and he said that I already told you for Cash payment only . Please take your from ola . I complaint to ola but they denied too.
Getting payment option changes and Ola's responsibility to collect back or removed charges my wallet . Instead of receiving support from ola team
the said they will spoil my cibil and keep calling for threating call instead addressing of my concern. To avoid this I made payment to ola and ola started calling me every minute automated reminder call to make the payment which is completely disturbing me as well while at work, home in hospital which could serious threat to my life due to distraction of ola's reminder calls .

OLA is not supporting to resolve this problem i complaint several time and they needs refund this money with interests.

I am Priyanka I am from Delhi. I book ola cab dilshad garden to mahipalpur but cab driver no dropped me my proper location he dropped me halfway
With my child and he will charged me full and he saying you will not give me money I will not give you luggage he behaving me roudly ad abusing discussing man

I booked a ride with an option to pay in cash. midway ride i changed the payment method to UPI and paid the amount to ola cabs. The app is not showing this change and still asking for money in cash.