Ola Cabs / ANI Technologies Complaints & Reviews

I am Dr Sureshkumar from kerala. I came to panchgani blue mountain resort on 7th of April awith two other Drs. I got booking of ola car from their office at pune Airport. At 3 05 pm.Their app showed 2615 Rs to the hotel. We got a swift desire MH 12 NX 0101 The driver on reaching hotel showed Rs 5739 and threatened us to pay it as it is a return charge made by company. He tried to strike us too. I request the police to take immediate legal action against driver and return the excess charges taken fom us

In the first week of march OLA delivery Truck comes and find out that he doesn't get our scooter and they return back the truck after 10 days OLA gives us RC of scooter with number however till today i.e. 10th day of april 2022 we did not receive the scooter. OLA does not respond to our complaint. We mail them many times. Kindly help us in getting our scooter. Even first installment is also deducted from our bank account.

Hi For my last ola ride I have paid by cash. There is nothing due and ola app still shows a due ₹143. Please clear this from the app as it is preventing me from using it.

I Vishwa Deepak, have booked a cab on dated 07 April, 2022 from my place to Omaxe mall Greater Noida. The driver Mr. veer Narayan reached at pick up location with his white Hyundai Xcent (CRN[protected]). Once I boarded in car with my family I asked him to switch on the AC because it was hot weather outside and parallel there was bad smell and mosquito in his car. He refused and gave excuse of CNG prices hike. I told him that in my fare there was no terms conditions written where you can refuse my request but he was adamant. I called on your support number and he asked him to switch on but he also failed to convince him. And meanwhile I have reached my destination without AC. after that he was so rude and misbehaved with my father as well when he was telling that it's customer right.

I am duped of extra 193 INR, I have payment phonepay proof I made payment of 510 instead of ola bill of 317 INR . This is my hard earned money. Raising complaint with consumer affairs and mailing screenshot shortly .

Debited transactions resulted into error - paid by cash to driver-ola settled only one transaction but no response on the other.

Issue happened in Oct 2021 with 2 failed debited transactions one failed debited transaction got settled but no response on the other. Followed up several times. Raised several support tickets. No response on the other debited transaction. Got calls from the support team I was asked to take rides where settlement can happen through vouchers but nothing happened till now.

1. On 4/4/2022, I linked my Amazon Pay account that had a balance of Rs.1000/- to the Ola app. On the same day, around 5.00pm, I booked an auto (with Amazon pay selected in Ola App for payment) which got subsequently cancelled as the driver did not respond. After the cancellation, I see that Amazon pay account's balance reduced to Rs.847/-. Why was the amount deducted from my Amazon Pay account when I haven't taken any rides? Opening balance of my Amazon pay account before booking the above ride ('CRN [protected]') was Rs.1000/-. After the ride was cancelled, it became Rs.847/-. Why did ola deduct Rs.153/- from my Amazon pay wallet?

2. On 17/3/2022, my opening balance of Ola wallet was 459/-. I took a ride during the morning (CRN [protected]) and paid it through ola postpaid. During evening I tried to book another ride but were continuously been cancelled by the driver. After that I cleared my Postpaid dues of 165/-. Now when I check my ola wallet account, it shows 129/-. Where did the balance amount 165/- go? Provide my ola account's full statement starting from the date the ola account was opened till date in excel or PDF format.

I raised around 10 tickets so far in Ola customer support but I always got stock replies without solution.

Please investigate into the matter properly and resolve the issue.

Email id linked to ola account is mahi.[protected]@gmail.com

To Ola team,

I have not transacted on 3rd April 2022 but I have been charged Rs. 50 on ola postpaid.

I have already cleared all dues.

I filed a complaint through email on 5th April but no response yet.
Ticket id :
4261399

Kindly resolve.

I already paid ride pending amount 253 Rs as demanded by concern driver by cash but still it is showing pending for online pay .pls resolve the matter so I have to use the services of cab further.

Dear Team Ola
.
I had booked the cab ride for my Sister to travel from PASCHIM VIHAR TO SHALIMAR BAGH.
.
YOU NEVER SENT THE OTP TO ENABLE THE DRIVER DINESH KUMAR TO ACCEPT THE PASSENGER,
.
WHAT SHOULD BE THE PENALTY FOR YOU,
.
THE FAULT IS ENTIRELY YOURS THAT YOU DID NOT SEND THE OTP FOR THE BOOKED RIDE.
.
And it was a Frustrating Experience
.
I am not paying any charges

instead you should credit Rupees 100 to my account for having caused the inconvenience.

Pls confirm.

Rakesh Bhatia

I want to say that i have took the rides on 13 & 16 oct'2021 and i have paid the amount in cash beacause driver said to me to pay in cash. but the amount still showing in pending. but i have already paid in cash. please look after this.

I booked a ride on 05.04.2022 from my account at 2:02 PM in Delhi, whose estimated fare was Rs. 213. Upon booking the ride, the cab driver arrived and asked for the OTP to start the ride. I shared my OTP with him and he started the ride. After punching the OTP in his system, he denied to turn on the AC and said that I will not turn on the AC as the CNG has got costlier and offered to cancel the ride instead. I agreed and he said that he is cancelling the ride and dropped me right away at my pick-up point only. It has been more than 24 hours now and that ride is still reflecting as "Ongoing" in my OLA App. Moreover, my money (Rs. 213) in my paytm wallet has also been blocked since then as the ride is still reflecting as ongoing. I tried various times to contact the customer support of OLA but their support system is so unreliable and disgusting that not even a single call to their customer care got connected. Therefore, it is requested to please intimate them to update their database so that the subject ride reflects as cancelled by the driver and my money (Rs, 213) in my paytm wallet that has been kept on hold gets released. Other relevant details of the Ride are as under: Car - White WagnoR - DL1RTB3672 Driver Name - Dinesh Kumar Driver Contact Number - [protected] Pick-up Location - 5/5 Tagore Road, Ajmeri Gate, Delhi

This is regarding my ride CRN[protected]
Date: 8th Feb 2022

I have raised this complaint with OLA customer care but the call was disconnected

Since last month I am repeatedly trying to contact OLA customer care, but it's showing not a valid number ( PH NO : [protected])

Regarding the ride at Mumbai please note the following points

I have selected cash payment for the ride
When the ride was completed, there was a problem with the system ..The bill was not showing in my mobile neither at Drivers mobile ..During the whole ride the route map was repeatedly going on and off..The driver himself told there is a problem in the system
After completion of the ride ..the driver insisted on paying the estimated fare ( which was shown during the booking)..So I paid the fare of 900+ something ...However after some days I got a post paid bill of 1000 + INR while I have already paid in cash to the driver
If I have selected cash why the same was converted to post paid and what about the money I gave to the driver ...???
Since last month I am getting multiple message which is threatning about legal proceedings...but when I try to connect OLA customer care the same is not reachable

Please explain Why I should pay the claimed amount by OLA???
I am subjected to repeated harrasment on my mobile from OLA representatiove

Thanks and regards

Sudipto Kumar Ghosh

[protected]

Dear Sir / Madam,

I am writing to you to raise an issue about: Cab

The issue that I have experienced was: I booked a ola cab from Anna nagar, Chennai to Impcops hospital, adayar, chennai which is 16km. First it showed a fare of Rs.378 which is a regular fare. After the ride instead of charging the estimated price of 378, the driver showed me a fare of Rs1030 which is so much unreasonable. At the time of booking if they displayed this fare I would have cancelled. The driver quaralled with me after the ride for an unreasonable 378 to 1030 fare. As there was no other choice I gave it to him. When I called the customer care they said it is a peak hour pricing. Peak hours pricing cannot be more than 100 rs for a 378 rs ride.

It occurred on: 4/04/2022 10.35 AM

I want the difference of Rs.652 as refund. I was not informed about peak hour pricing before the ride. It is an ordinary dezire car and they cannot charge this much. For 16 km they can charge a mamimum of Rs 400 as 25rs/km. Rs 1030 is unacceptable. Kindly get me the refund. The driver name is Saravanan. Car number is TN 02 BA 8392 white dezire car. My ola account phone number is [protected]. Kindly take necessary action and get me the refund. Thank you sir.

Trip Start Time: 8:55 AM,
Driver Name: Eshavar Salunkhe,
Cab: Mini White Celerio Tour H2
CRN: [protected]
Trip Destination: Pune Railway Station

I was charged online Rs. 343 online via my Amazon Pay wallet and also Rs. 370 by Cash.

Why was I asked by the driver to pay when I had already made payment via Amazon Pay?

I need the unfair Offline paid amount refunded back to me asap.

I have booked a cab on 7th March..i paid the amount by scanning the QR code but the ola app is showing it as payment pending...
I have the screenshot of that payment tooo..

Kindly help me out

Hi Sir / Madam 01-04-22 booked ride from Faridabad to Sudershan Park delhi for my sister Mansi Malhotra and she has paid cash for this ride 750 and also being a corporate client i have been charged through OLA Postpaid account as well i have selected CASH option instead of ola account kindly initiate refund asap

CRN[protected]
Driver name Saurabh Arora
White Xcent HR38AB4783

Regards ashish

Booked ride.waiting for 5 min driver not came.i tried to contact driver twice but driver didn't pick call.so i cancelled ride and ola charged me 50rs.

I never used ola postpaid service. I had checked the Travel History. There is no proper Travel history in your OLA APP. I had shared many mails,
on this ola postpaid [protected]@olamoney.com, but there was no response. I kindly request to stop calls and messages or I have to look for other way to sort this issue.
Details: [protected]@gmail.com

Last night I booked a ride. The estimated fare was 92 rupees. But when I landed at the destination the fare I qas asked to pay was 230+.