Ola Cabs / ANI Technologies Complaints & Reviews

CRN[protected]
This is really disappointing and I kind of feel cheated. While booking it was clearly shown that for first 4 km charge is 80 Rs and there after per km 10 Rs. Also I confirmed this with cab driver if there are any other hidden charges. By this calculation fare should not cross 370 Rs, but I was charged 702 Rs.
Request you to reverse the extra cash deducted. I never had this kind of experience with Uber. In Uber I always paid what I see while booking and also there are offers. Is Ola have this kind o[censored]nethical business model where they take hidden charges from customers?

DONT attempt to push your cheap marketing stunt to mask away the disastrous behavior of the cab driver and GPS system. I have talked to Asst Manager and told my problems, I want to know what action will be taken against the driver and GPS system.

1. Erratic GPS system
a. when the destination (home) is just 10 km, the OLA cab GPS takes takes me to through a route 25 km, moving thru the most traffic congestion areas. This is happening 2nd time
b. In one of the rides from Gurgaon (office location) to Janakpuri (home ), when the cab was about 800 m from my drop point, OLA cab driver receives a call for a pick up for another passenger who is located 1.5 km and GPS system, displays the pic up destination and ignores the drop for me. ON being asked, the driver says "I follow GPS" . Ultimately he reaches the pick up point and waits for 15 min for the "prospective customer" who never turns up !!. The GPS and erratic judgement of the driver has taken additional 45 min to reach my home.
c. When I enter my home location before ride for a pick up it never displays as the pick up point in your GPS with the result I have to go out of my house walk 50 m make call give instructions to driver to reach me !.

d. Surely a GPS system cannot DECIDE who should be dropped/ picked up first. It must be left to the human judgement.

2. Rude behavior of the driver
Even when the driver was alerted about the "long" route he continued to drive. With the result where I have to have 45-50 min riding time, it was nearly 2 h ride!.

3. Incomplete invoice details
When you make a invoice, you must ALSO state
a. distance traveled (in km)
b. duration (in minutes) of the ride
c. The route through which the ride has taken place

It must be made known that I have already paid for the service at the time of boarding the cab, and I am a bonafide customer and the services must be imparted with all spirits and intentions aiming at customer satisfaction and NOT at the whims and fancies of OLA logistics, poorly conceived regulations and rude behavior of the driver and finally OLA try to give a soap of 50 % off ON NEXT RIDE for me !. I REFUSE TO ACCEPT. If you are running a service accept and adopt TRANSPARENT, JUST and Rational approach.
Unnikumar

I booked a taxi on 05.02.2016 CRN[protected] and I didnot receive Invoice to my mail. Plz forward Invoice to venu.m.[protected]@gmail.com

In connection with subject invoice it is to inform that it was my worst experience with Ola riding as Peak Pricing Charge of Rs.114.04 had been charged. What's the meaning of that of giving free ride for Rs.100/- if such charges are being included in the final bill. Local Taxis do not add such charges, then why should one avail Ola instead of local Taxis?

I had booked a taxi for sure cab from ola app today but as the driver did not reach for a longer time, I could not avail the cab. But rs 98 has been deducted from my ola account for this ride. I have raised a complaint on taxi for sure site but did not receive a response on it.

Yesterday I booked a cab with my wife to drop us from the Charminar in Hyderabad to our residence in Kompally. The Driver, a Mr. Dhannu Danavath came in a Silver indica TS09AATR5091 to receive us.

Once we got into the cab the journey became unpleasant from the start to the finish. A destination which is a 45 to 50 minute journey with regular traffic was completed yesterday in 1 hour 45 minutes.

Issues:

1. As is th case with most of the cars which form part of the ridiculous start up called OLA, the GPS was not working, which i believe is utter BS because I do not see the drivers with their intellectual abilities, in a position to find your pick up point, without the GPS.

2. The driver wanted to know if we were Telugu speaking irrespective of the fact that my entire communication with him right up till the time that I told him where we need to go was in Hindi which he very evidently understood. Post that he behvaed as though he didnt understand hindi.

3. When my wife asked him if he knew the way, he said he did. As we were leaving Old City, my wife asked him to take the shorter route which she knew as we have both been residing in Hyderabad for over 20 years. This guy insisted that he take the other route because of the traffic that we would hit on the short route and took the left turn as opposed to the correct straight route and we were stuck in traffic again.

4. Through most of the long journey drive, he was on the phone speaking in Hindi and when I would give him any instructions he would pretend he didnt hear. Even later during the drive my wife asked him whether he really knew the route and suggested a way to get back onto the normal route and he didnt bother even listening.

5. Now here is THE BEST part. When we reach the destination, he gives me instructions in hindi saying "abhi ghar jaana aur mujhe five stars rating dena". To which, post paying almost a 110 rupees extra and tolerating the long route and time wasted, I replied to him harshly and he got upset.So I got out of the car..went up to his window and give him a piece of my mind. Then waited there with my wife till he got out of the society. He didnt seem to want us to wait and wanted to see where we go by hanging around for more time..that too inside the society.

He finally left swearing under his breath.

I have no issues with swearing, but for a job done right. I tried contacting OLA this morning and instead later got a driver calling me back from Bangalore asking me if I needed a cab when I am based in Hyderabad and insisting that I booked a cab.

These companies that parade around chest thumping calling themselves Start ups with pride need to do a serious reality check. I am almost sure that nothing will be done about this. However would want anyone and everyone reading this to think again before calling a JERK off to take your family members around, without GPS, with no personal sense of direction and responsibility. I would say, its better to pay more for an institutionalized cab service than to depend on JERKS who just register online as drivers and download GPS packages which dont work.

If this cab guy happens to be the one you are getting next, my appeal would be..find another cab.

I booked Ola Cab at 10.12 pm on 07.02.2016 vide CRN[protected], White Beat PB01A6227 driven by Amit Kumar was assigned. I spoke to him & told him my location. Thereafter he switched off his Mob No [protected]. We were standing on roadside for 45 minutes then took another taxi. At 11.24 got SMS for CRN[protected] offering free upgrade. Who will wait for 1 hour 15 minutes. Please take strict action.

Date of Incidents: 6-Feb-2016, 8-Feb-2016.
I was a regular customer of OLA cab services in Pune, India.
I booked a cab on 6th Feb to board from Shivajinagar to Bavdhan around morning 5.45.am The cab arrived on time. However I wanted to bring to notice here that, whenever I board any OLA cab, either the cab driver doesn't know the routes or he doesn't know how to use the GPS assistance app for maps. We have to guide them the whole route which is completely unfair.
This happens even though if we are in a hurry. Are the common people supposed to be the trainers for these drivers?
Sometimes they take us from wrong route towards our destination and again takes a U turn stating they don't know further route and again back from the place where we boarded the cab and again that stuff happens that we have to guide them the route which we know. This irrelevantly increases our bill.
This driver took me from Shivajinagar to Deccan n again mentioned that he doesnt know that route so U turned from Deccan and back to Bavdhan via University.
I was a guide for him all through the route.
Generally it costs 130-140 Rs approx per trip from Shivajinagar to Bavdhan,
But due to irresponsibility and carelessness of this Driver it charged me 230 Rs.
This is completed wrong and frustrating. It feels like this is a SPAM thing and they are doing it purposely to increase their bills for completing their targets.
If this is not true, then I request OLA company to please maintain some well trained drivers for hassle free services for their regular customers or else they will lose their customers some day.
2. Date of Incident: 8-Feb-2016
The similar incident happend today as well I booked a cab from Bavdhan to Hinjewadi Phase-II. As usual the cab arrived on time and again the same thing happened. This driver took us from Bavdhan to some military area which was banned towards further to move ahead to Mumbai Highway via Pashan.

Then all the way it was again a U-turn towards Bavdhan and from there to Mumbai-Highway to go Hinjewad.
Normally it charges around 170 Rs Max from bavdhan as it is 17.5 Kms from Bavdhan.

Because of this driver's laziness and carelessness we were charged with Rs 340. almost doubled the amount.
Please look into this issue on top priority.

Thanks,
Neha

I am receiving registration details for other person cab bookings. my number was used to install ols app in his mobile, tat time after when ever he books cab through his mobile, i get all information regarding cab details, all cab drivers calling me.

Yesterday i called to ola customer care to get bill of my ride to my mail id there a girl named sunanda gave irresponsible answer n very rash answers

I booked Ola from Satpur road to Tarwala nagar.

The device used by Driver is faulty. He couldn't locate my location

He asked me to pay Rs.220 for 12.1km ride.

Earlier I booked ride from Tarwala nagar to Satpur road, which cost me RS. 166. The distance for the ride was 9kms.

How there is 3.1km difference??

This is really not acceptable.

Provide proper device to your driver.

I hope I will get my difference amt for next ride.

Regards,
Nilesh Malpure

I booked cab on 24 JAN for my friends.
Driver: Purushottama Indica KA11A 9616

At the end of journey 448 Rs was deducted from my ola account abut driver also collected same amount from my friends.

After speaking to the driver he said he would return the money but till now he has not returned my money and he is not picking up the call.

I request Ola to act on this immediately.

Hi I use Ola cabs in India and quite like it as it's easy, fast and cost efficient however I have had a sour experience this evening as I booked a cab from intl airport terminal. While conversing with one the driver I was trying to explain to to him the pick up point but I was not sure of which gate. Your Driver rather stubborn spoke very rude in Tamil slang. Trying to haggle with him I so quite upset and surprise that even ola has lost its standards. He then threatened to come and was ready for a fight on questioning him weather he was influenced with alcohol. This conclude one thing that you need to take this seriously as its not safe for people to travel with such hulligens and menaces. I will not use this app or service in future and recommend all my friends as well

Without booking any cab, i recieved auto generated sms from ola two times today.
it was mentioned in the CRN numbers as CRN[protected] &[protected].
when I enquired about this to cust. care, there was no prior response

Your driver name upender b([protected]) for crn[protected]. Silver indica ts 05 ub 0830. Date[protected]:29pm time. I booked cab but i am not in cab your driver start trip, i payed 93 rupees money from ola money with out travelling, i never use ola, i hate this app and i complaint to my friends also dont use ola.

From
syed areef
[protected]
hyderabad.

I booked ola from Mudamma garden to marathalli, soccer city. I had a football match to attend. Because of your driver's incompetence and lack of communication skills he stopped in a petrol station and just stopped the trip. Due to this, i failed to attend my game and paid money for no reason whatsoever. I am using uber from now on and will tell friends about this and to use uber instead of Ola. Some of the previous drivers whom i cancelled were drunk by the way. Very poor. Nothing more to say.

Take action against this Ola cab driver for charging me twice for the ride.
Details of my booking:
CRN[protected] Driver SRINIVASA D ([protected]), White Dzire.
Fare was RS 175 from hebbal to Safina Plaza. On reaching Safina plaza, he deducted RS 175 frm my ola money and didn't inform me. Instead he asked for 175 RS cash and took it. This is fraud. Take action against him immediately.

My wife (Pregnant) had booked a cab to travel from MG Road - Bangalore to Vijaynagar -Bangalore : Booking details : CRN[protected]
The driver has rudely behaved with my wife and he was not aware of the route.
The driver has forced my wife to get down the cab and take an auto as he is not aware of the route.
Very Insensible behaviour by OLA driver and why is the driver not using the GPS system if he doesn't know the route.

Today my wife's Two wheeler hit by OLA Cab (Reg No: KA 41 B 4262) at outer ring road near Intel.

Driver talked very rudely and didn't even apologies.

How can I expect such kind of in-professional behaviour from reputed taxi company?

Daily We are getting mail from OLA to refer your friend, how do you want me to do the same.

I want strict action to be taken against driver.

I had a ola cab ride crn no.[protected] on 5th feb'16 pick up was from govindpuri to new Delhi rsilwai station at 4.45am my train was scheduled to departure at 6 am, I called to driver many times but hr didn't respond my call and I missed my train.

Ola cab have to bear fare chages of my fare and wrong comments charges.
Due to pathetic customer service business of ola going down day by day

I need immediate revert on this, other wise I'll approach to court.
Vivek Kumar
[protected]