Ola Cabs / ANI Technologies Complaints & Reviews

I had a future booking and number is CRN[protected]. It was booked on 14-Feb-2016. Today I got the SMS at about 8.15 A.M about booking confirmation and SMS text was "White indica KA36A4500 has been allocated".

Then suddenly after 2 mins, I got the SMS saying "OLA Driver could not locate the address" and their system has cancelled the booking. It was quite astonishing that I am quite astonished that their driver did called me to get the address details. Also I am taking ola Cabs in this same address for last one week and no driver had ever any issue in locating this.

This is happening quite frequently and OLA systems is cancelling the booking after allocating when drivers are not ready to come. It is also creating lot of issues for customers like us because they are cancelling at the last moment. It looks like they are DIVERTING lot of cabs for OLA SHARE which gives them better profit.

On the morning of 12th Feb 2016 I booked a cab to travel from Kollathur to Adyar without noticing the message the charges will be 3 times the usual fare. It was in the morning 10.48 am on the above mentioned date, the vehicle no is TN05 BA5854. The amount paid by me was Rs.1105/- for a distance of 23km which is exorbitant, in future I shall not book a OLA cab for my travel the same complaint was mentioned in the feed back through my mobile but you have not bothered to reply. My mobile number is [protected] and my email id is rajunarayanaswamy @googlemail.com. Shall take up the matter with consumer protection cell if no reply is forthcoming.
Yours Truly
Raju Narayanaswamy

I have booked an advance booking (1day before, booking no. CRN[protected] Ola cab from IIT, Hyderabad. Without any prior notice they have cancelled my booking and after conversation with customer care got to know that there is no cabs in my area, they requesting me to choose some alternative way.
Then What is the **** use of the advance booking system.
It's really a BS service they are providing.
Don't believe in Ola, you might face problem if it's very important to reach somewhere.

I booked one Ola share today at around 8 am. Driver came n picked up on time. He did one more booking for the same route, in middle he got one more booking for which he went 3kms back again crossing same 2 big signal which we crossed before with great difficulty just to get his incentives.
Not only this being the first person to book the cab I got the last drop after traveling 2.5 hours . He also asked people to give him 5 ratings.
This was my worst ride experience n definitely I will complain about this to higher level people.
Ola share is a cheat. It's just about earning money, no comfort for passengers. I hate Ola share.

I have faced a series of issues with Ola in the recent times compelling me to withdraw myself from its future services.
I booked a Ola share cab from Domlur EGL to Kempegowda Airport. The driver accepted the request and said he was coming to pick me. After some time, I called him and he said he can't come from Sony World Signal Koramangala and requested me to come down. I was unsure of how Share cabs work and was getting very late, so I decided to fetch the same cab from the Sony World Signal. But when I boarded the cab, he said I have to pay full trip money and toll charges for his return and not what was shown in the Ola application as my "amount to be paid". He said that he would not get any other passenger at that time so I have to pay. He also tried to pick random people from the road into the cab. This made me feel very uncomfortable and unsafe as I am a girl and was travelling alone.
This is simply unacceptable and just one of the instances where Ola disappointed me with its services.

i am receiving registration details for other person cab bookings. Someone's using my mobile no. On ola and taxi for sure app. when ever he books cab through his mobile, i get all information regarding cab details.

Ola cheting to customer for last month its happend so many user . They deactivated all coupan for user without say. And if we ask they say stupid answear as per voilance policy you coupan deactivated..and they not say proper answear what voilacence.its a just trick start for promotion and now they cheating.i already complaint it about but no action taken.i say if i do voilance so who give you righ to deactivated my coupan code.my coupan code is avlible in my account for last 2 month.really i disappointed next time i am not use ola its better to use uber or ther cab

My email id is [protected]@yahoo.com and this is regarding complaint ticket # 579492 raised with OLA support team . I emailed them 10 times about asking them reason for deactivating referral benefits in my account. Every time i am getting same response from their support team that system automatically detected some violation but they are not providing me exact violation details w.r.t my account and hence they do not have any right to block anything unless they have clear details on what was violated. Their software could be BUGGY too so that can not be reason to block. I need them to re activate all benefits else i am also planning to go to consumer court.

I booked a cab today at the mean time driver didnt answer my call. I was quite shocked at this irresponsible duty. When you dont knkw the way to serve your customer why you peiole are running this kind of service. Shame on you. I wilk file a comolain in consumer forum. Neeraj is the name of driver and his number is [protected]. The cab was swift dezire and no. Is DL1YD9312.

The distance between my house to bhubaneswar railway station is 9 km at maximum and the ride fair is around rs140.bt it showed 15 km and i was charged rs200.i just couldnt get it that hows this possible.i need my refunds ..

Today i open my ola app and i see my 5 copan code not showing me.i call to customer care talk to bhavika they say me stupid reasion .some one use your reffer code than both people coupan not show really disappointment .bad service cheting to customer if i have already coupan so how system not showing help me regarding this issued...

I asked for a pick up in HSR layout in Bengaluru (booking No. CRN[protected] and the diver (BASAVARAJ, rating 4.0), car no KA18B8064 called me and asked me my destination which was about 3 km away. A minute later, I got a cancellation from Ola stating "Driver-initiated booking cancellation". I guess he did not like the fact that the destination was too close even though I routinely pay about Rs. 100 for that destination. I took an auto (which I wanted to avoid) as I had a doctor's appointment and some how made it on time. The next day I called the driver to ask him why he cancelled and he starting hurling abuses at me. I called customer service and they registered a complaint.Then, the driver started making threatening phone calls leaving me no choice but to go to the police. I tried calling customer service again but there is no response. I hope that the management in Ola takes note of this disgusting behavior by some of their drivers.

I Saaju Anthony, guest of Mr. Thankachan chempotty, was arranged for an airport drop from hsr layout Bangalore to the Bangalore airport as per following details.
Ola Thankachan Chemptty! Your booking with CRN[protected] has been received for 28Jan, 5:00 PM. We look forward to having you onboard!
Say Ola to your driver SHRIKANT M ([protected]) for CRN[protected]. White Swift dzire KA 27 B 5670 to pick you up @ 5:00 PM, 28Jan. Please share https://www.olacabs.com/track/45afac43l with friends/family and let them track you.
I paid the bill for Rs.1030, as demanded by driver Shrikant, payment made in cash. However the same amount was also debited to Mr. Chempotty's ola account, a complaint for which has already be lodged by him vide no.Ticket 315703) .kindly get this matter resolved immediately.
Saaju Anthony

I booked two ola cab on 30th jan from Whitefield Borewell road Bangulru to Majestic at the same time and for same location . The 1st is KA 02AB0592 CRN[protected] and 2nd was KA41B1912 CRN[protected] . The fair of 1st was Rs. 559 and 2nd was 1017. How it possible . This is corrupt practice of business and cheating the public who are in hurry . This is also a one type of scandal who are cheating the public in broadaylight in very smooth way and taking the hard earned money from the pocket of innocent people in big cities and taking the benefits of public need.It should be banned and there is certain rule under guidelines of Government otherwise these western companies will fill their pocket like East India Company as seen in pages of History .
The public should be attentive and everyone should know the cheating style of such cabs company .

Complaint against Driver B RAJU ([protected]) for CRN[protected]. Silver Indica TS07UB0979 pick up time @ 5:30 AM, 11Feb, 2016.The driver called at 5 am and asked the drop station. When it didn't suit him he didn't bothered to turn up or pick any call. Such services are kept for customer satisfaction and not for driver convenience.

I will not recommend ola cab to anyone rather will spread its bad name because this incident lead my parents to miss their train at secunderabad station .And they are not at a age to take last minute sress.

I will appreciate strict action in this regard.

This guy who picked me up doesn't know where to pick me up first at last he came, very rash, we got into the cab he asked where????? With two horns on head.. I said vasanth nagar from belandur. On the way hsr will come stop there for a minute. He wantedly took wrong turn even we saying that's wrong turn and he started to fight with us saying he will not drop, complaint to ola i[censored] want. And at last hr e dropped me on the main road which is 2km far from the destination that I have to reach n he said now go. Is that the **** way??? Now my feancy in the same cab going till vasanth nagar. And I'm submitting my complaint. If I don't get proper response I'll take it further on ola.

Ka 01 ad 8993 This silver colour Indica the driver and company were drunk and also was drinking in public place and rash driving honking and miss behaving and had cover the alcohol Bottle with hankie and smoking inside the car itself and caused trouble for many within the car and outside one of the worst service please check the drivers are they genuine or not and are they worth atleast driving

Dear Team,

I have a serious complaint to make for Ola Driver Puttaswamy([protected]) for Auto KA05AD8478.(Krn[protected] My fiancee booked a CAB to travel from Cambridge High School, HSR layout to Kasavanahali Bellandur.
Time of incident 3:45 pm ist.
In the midway of the journey via Haralur road, there was a small traffic because a truck was stuck midway. The driver abused my fiancee and asked her to get down. Scared, she got down and was forced to be there until her brother came.
She is really terrified by the incident. I ask you, what kind of behaviour and generosity is that? How can we have faith in OLA again?
Please take the complain seriously and get back to us.
Regards,
Sumit Dey

Almost all the Taxi drivers drive rash inside the City which leads to others vehicles leading to a big accident. You need to escalate this issue and see to it that the Taxi drivers are taken an action for driving rash.

Every time it says already signed up and cannot open the app . once I booked a cab and the driver didn't turned up, he cancelled but I got a mail of bill amount 99 rs . Why ?? Very poor service and management .