Ola Cabs / ANI Technologies Complaints & Reviews

For god damn it was just 34 km they charged me 2304 rupees instant 800 rupees.I asked to customer care told that i selected 3times while i was booking.But there was no 3time option nor i did select that stupid thing.This people are only making pocket fill from innocent public.

On February 2nd 2016, I booked an Ola cab (WB 19E 9694) at 6:54 PM from Narkel Bagan (New Town) to (Khushali @ 29) Jessore Road, Kolkata. The journey took around 25 mins and in the journey I called my mother too. That was the last time I used my mobile (Xiaomi MI3 IMEI #[protected]) that day. After that we got down the cab and realised only at 9:10 PM that my mobile is missing. We called to my mobile @ 9:15 PM it rang without being picked up and we called again but it was then switched off. One of my friend told that she called at 9:07PM and nobody picked up the call. Then I called the driver and querried he told there is nothing in the car. He also told that after our ride he told two rides.

Since phone was switched off at 9:16 PM so it would either be the second customer or the driver who has possession of the phone. Now I want you to reveal the contact number of the two customers who rode the cab after we got off it. Please co-operate with us else we need to approach the consumer care. This information would be passed on the local police who would supervise and investigate the loss.

Having raised a complaint with Ola they dropped me a mail mentioning that the driver told there is no mobile in the car. I am 100% sure that my mobile is dropped in the car only and OLA, the well reputed car service refused to give the contacts of the next 2 customers. This is creating bitter taste on Ola as a company.

CAB Number is : WB 19E 9694
Driver Contact Number: [protected]

Registered Email ID: [protected]@gmail.com
Registered Phone: [protected]

The driver was told beforehand that the drop was at karve nagar to which he said -i thought that the drop is wakad, he suddenly had a flat tyre n he asked me to get down at wakad itself, after which i had really big troubles in reaching back till karve nagar. i left from hinjewadi at 8.20 and reached home at 10.15 due to all this nuisance. it wasnt his fault for the flat tyre but he could have told me beforehand i would have booked another cab. it took me 106+300=406 rupees, instead i reach home in 270 rupees everytime. i paid him 20rs less but that doesnt nullify all the troubles i had.
i booked another ola waiting there at the wakad chowk, he said he wont come this far.
finally after all this i got a cab who dropped me till karve.
to my further surprise, today morning i got the same driver(the first one, the one with a flat tyre) to drop from wakad to hinjewadi phase 2.

I booked an Ola share from Airport Road- Business Bay, Pune and inserted drop location as Gangadham Chowk, Pune. My request was accepted with follwoing details: OSN4802729 Fare: 94 Driver: Santosh Hajare ([protected]) Cab Number: MH14FC0912
After i sat he insisted on cancelling my booking and tole me several times to cancel the current booking and re book other cab because he was getting some other booking which he wanted to accept. I denied and told him to drop me at my destination since my booking was confirmed by him only. I said no so he took a wrong route for my destination and since I was new in Pune i was not aware about it. Then he suddenly stopped his car some 6-7 kms away from the pick up point at Jamnanagar by pass and told me to get off there and go by myself because he had some other booking. He talked very rudely and dropped me at a location which was not on the way of my destination.

A strict action needs to be taken on such drivers so that in future they dont behave this way.

Date of Incident : 01.02.2016

Invoice No :[protected]

Booked a sedan from Malakpet to Begumpet around 6.40 am

Cab arrived at 6.55 am

Picked up passenger at 6.56 am at Malakpet

Dropped passenger at 7.07 am at Begumpet

Distance : 12.76 Kms

Journey Time : 25.13 minutes

Concern : Levying Peak Pricing of Rs. 415.46 and, the responses being offered by Ola representatives is not acceptable.

Ola cabs have,

1. Demeaned the definition of Peak time at first instance

2. Grossly ignored the peak time slots

3. Not prompted clearly / loudly during booking ( through mobile app ) on peak time pricing

Across the world, Peak time basically means, the rush hour ( 8 am to 11 am ) at which point in time, there is heavy / snail movement of vehicular traffic which consumes longer duration for travelling.

Points to be noted :

1. 6.56 am to 7.07 am in no means a peak time.

2. The distance of 12.76 kms cannot be travelled in 25.13 - if it is to be construed to be a peak timing.

3. It normally takes an hour to travel reach the destination in current situation where, metro works are in progress.

4. It took only 25.13 minutes which indicates, the time of travel is not peak hours.
5. If OLA is unable to supply to cab demands / requests, should have prompted non availability rather than sucking hard earned money from customers.
6. Had we taken an Auto Rickshaw, it would have costed not more than Rs. 120 ( and without any taxes ).

In view of the above, seek your help / intervention in arranging the refund of Rs. 415/- from OLA charged as peak price charges.

Regards,

Madhusudhan. K

OLA was suppose to provide first free rides using referral codes and all those stuffs right? Or atleast that was what they promoted in the advetisements..We used a referral code and received 300rs coupon, but instead the driver charged us double the amount we normally paid. The distance we travelled usually Summed up to 245rs and today we paid 502.This is absolutely ridiculous and unprofessional!! Fix this problem immediately or else I will probe into the matter and do something about it.

We have booked A Ola cab by CRN No -
Say Ola to your driver ANIL ([protected]) for CRN[protected]. White Beat PB 01 A 8222.He is using abusive language and saying that he will beat us...Request you to take action against driver

The cab driver said he was 2 mins away and did not turn up till next 20 minutes. Also he kept me waiting and hanging by telling me constantly that he would reach me instantly when I was calling him... Very irresponsible and inconsiderate behavior!

If anyone is trying to book OLA cab be extremely careful, these guys have least ethics .They don't caution about peak non-peak hours .This I've realised today after my kid booked a cab with CRN[protected]...they've charged Rs.35 per kilometre after reaching destination and the reason is OLA CABS were busy and they've taken strenuous job of serving customer during peak day time...
Please propagate this and take caution while there are many other cabs at much more affordable rentals.
I would be happy if this forum can resolve and refund extra charges ...
I've already circulating this in my circle...

I booked Ola cab from Bandra going towards town..Having CRN[protected], Driver name: Shankar Kalawala Mob No. [protected], Car No. MH 47 C 8392 White Indica.. While travelling driver so rude and not listning to us.. than we found He is Drunk and misbehaving.. Please do the necessary action against him..we have also filed complaint with nearest police station for the same. -

I booked Ola from Bangalore Airport to my home on 19th of Dec - 15
After reaching home the driver demanded that tool changes are to be paid by me.
I argued that it will be included in the total bill, unfortunately I did not have net connection so I could not show it to him and ended up paying him Rs 120.
Later thought to complaint to OLA Support, they told me that it will be reimbursed in 48 hrs its almost more than a month for follow up and now they are telling that complaints can only be entertained if it is within 15 days.
the poorest service from the leading cab services in India

OLA - We picked at Chrompet Balaji Bhavan ...Driver Name Vasu -- [protected],
dropped location on Porur, booked time price shown - 234 only ..
when they dropped total bill showing 360 ----
tooo cheating ur company driver and u...

i[censored] want any tips or any extra fare amount just ask to me... dont put on my head
dont cheat to anybody...

dont give wrong booking amount...

I recharged ola money on 23.12.2015. It got debited from my account. Pay receipt given from bank ICICI [protected]. Its not credited to my account . Since then i have been following up and the money is not credited to ola money. Every time they say 48 hrs and nth happened. I switched to other cab facility after that because this is extremely unsatisfactory experience I had. Iwould never recommend ola to anyone. I will find a legal way if its not solved asap. I feel cheated as money has been taken from me and it never came to ola money.

book ola cab for my family and time was 5.00pm. They were traveling from Mumbai to Lucknow by air and can not receive pbone. The driver started calling me as booking was done using my no. He started calling since 4.30pm. I assured him multiple times about arrival and booking at 5pm. And suddenly i got a message at 5.01pm that driver has initiated cancelation. I tried to call ola customer care and they did not pickup phone.
My money is stuck on ola wallet and they will not refund it as per policy.. A nice way to arrange fund. I use meru in mumbai and thats far better.
I tried earlier ola but similar kinds of incidents i faced.
You are unprofessional
You are cheaters
You are fraud and dont return money.
I will never book ola again.

I have attached the details of false booking done in past two days by hacking my account. This is a damp serious matter. I am changing my password daily but some how anyone is hacking my account daily and doing false booking daily. Take a strict against it ASAP. Will be waiting for your reply.
My email id is [protected]@gmail.com and mobile number with ola account is [protected].

Thanks & regards
Ashad Ghani

For a drive of 13 km from Airport to Virugambakkam, first 3 km Rs.59/- is the charge and for rest of km is Rs.8/- per km. The drivers are not having recaliberated metre and my travel trip cost as per the driver's mobile is showing Rs.196/-.

I contested this amount of Rs.196/- and I paid Rs.140/- only to the Taxi For Sure - Ola Cab driver. Ban Ola .

I had a very intolerable experience from an auto driver from ola . We wanted to go to vadapazhani but he took some other way and was going away from the target .When we asked him about it, he refused to answer. It seems that he was a DRUNKARD. He dropped us somewhere not even close to the destination. He carried a music set and set the music in high volume and when we asked him to lower the volume, he started scolding us. I STRONGLY DEMAND THAT YOU GUYS TAKE ACTION OR ERADICATE THESE TYPE OF DRJVERS FROM OLAAND REFUND OUR MONEY.
THIS IS AN ISSUE RELATED TO 《KRN 89785285》

In INVOICE NO.[protected] Jan, 2016 the fare was charged Rs. 557 for 10.97 km (From AG colony to Secunderabad Railway station). In same route previously (trip in morning) the fare was charge Rs. 118.
I want to book complain for excess fare charged in INVOICE NO.[protected]
30 Jan, 2016

I travelled from Chennai airport to my home.

It is exactly 15 kms.

I was about to pay them rs 686.

CRN[protected]

TN 02 AT 4576

There are other vendor available. please do not try to use this guy. they say when I booked a cab, there is no cab available, hence they charged me extra money. IF they don't have cab, due to high demand, we have to pay extra money.

I had book taxi for sure...He confirmed it and he not picked up us..After 20 minutes...I got the message for ride rate.he didnt picked my call too.I hereby sending the taxi details. ..

Thanks! Booking TFS-PP-C55451406 confirmed for Jan. 29, 2016, 11:28 a.m.. Driver: VENKATESH S- [protected] (Hatchback, TN09BV0633). Fare:Rs.59.00(3km)+Rs8.00/extra km+Rs.1.50/Min.. Toll, prkg, tax extra. Track taxi: Track : http://tfs.my/CQUHCU . service tax extra.