Ola Cabs / ANI Technologies Complaints & Reviews

Hi, You can see my ride history for 12 Jan. My cellphone number is [protected]. I booked an Ola Share from Koramangala (OSN 2540879) to Bangalore International Exhibition Center. I am from Agra so I don't known Bangalore roads. The driver dropped me at Hebbal which was almost 20km away from my destination. How is that possible that my app is showing BIEC and the driver app is showing another destination? The driver flatly refused to take me at my destination even after speaking to Ola customer rep. Since I had already paid cash and I was getting late I had no option but to hail another Ola cab to reach my destination. So at the end of the day time lost money lost all due to either fault in Ola app or the inability of driver to understand the app.

Kindly note that i had booked an OLA cab using the mobile app - from my residence (Civil Lines) to Airport (Palam) for 5th January 2016 at 4:00 am. I called on the number at 3:40 am and spoke to the driver on the mobile [protected] as per details forwarded by OLA. He asked me where he had to come and when i told him Civil Lines - he said he could not come since he was at the railway station. Due to such rude and inconsiderate behaviour i was left stranded at the last minute and had a real tough time getting another alternate drop at the airport. This is pathetic service since later on i got a message from OLA stating that the booking had been canceled since there was no response from my side (without even verifying the facts). I do not expect anything from OLA but will certainly never use them ever again. Anuj Narain ([protected])

I had booked the Ola cabs on December 19, 2015 to travel to railway station. The booking was confirmed and I was waiting for the cab but at the last moment they themselves cancelled the booking. Because of that I had to drive my own vehicle to railway station and pay huge parking charges. I need Ola cabs to pay the penalty by reimbursing the amount what I have paid for parking and also, refund the Ola money which I had reserved to use their service.

For my trip my son booked a cab on 12 th Jan. 2016 in Chennai from Karapakkam to Mylapore at 9.30 p.m. I paid Rs. 700/- Car No: TN 12 F 6114 Ola mini. AC also not provided. Even the driver cannot give the break up details for the fare. For the same day in the morning I booked a cab and paid Rs. 324/- from Mylapore to Karapakkam. Please clarify this abnormal increase from Rs. 324/- to Rs.700/- My son' s mobile no. is [protected]. My mobile no. [protected].

Ola Cab is charging Peak time at 1 PM in day time . as we know that peak time is about 8.30 or 9 am to 11 am Or 5 PM to 6.30 or 7 pm. how is it possible peak time At 1 PM ? as they are charging 1*8 means 180% more

I'm filing a complaint on the driver who drives for your company, his car no. Is TN.74.AH.7812. Hez residing in the same premises where i run my retail outlet in the ground floor. He always parks his cab in front of my store, blocking the entry of my customers and causing hindrance to my business. I hv told several times to park else where during my working hrs, 10am to 8pm. But, he talks rudely to me and purposely parks his car here even after being requested by the landlords. Please ensure the your drivers are taught to be people friendly, lest I'll have to lodge a legal complaint which would tarnish your company's reputation. Hope your drivers will learn to serve the society with a gentlemanly attitude.

If you Compare Ujjain Tariff of your OLA cabs it was too costly as compare to general taxis and autorickshaws. Can you please make revise these rates otherwise we have to strike OLA running in Ujjain City. As Ujjain is an tourist city and we don't want to spoil our City Goodwill and present workers goodwill. Either you revise it or shall start to complain in media and news and than on Road physically in February 2016. -Preeti Gandhi W/O Mr. Amit Gandhi

I booked an ola cab on 7th January 2016 for 3.42 AM the same day. I received an sms with the following details.Driver name- Basavaraj([protected]) for CRN[protected]. SILVER INDICA KA02AE5144.As the cab did not come, I called up at 3.50 AM. The driver told me he had not received any communication from OLA.As I had no option, I had to take my car to the airport, park it there and drive back after 3 days once I came back to Bangalore. Later on I recd. an SMS that the booking was canceled as I did not reply to the call from the driver which is incorrect.This is a serious lapse on the part of your company and I request you to investigate into the matter as I have lost confidence in the services of your company. Girish Nelivigi Bangalore

Hi guys today I have booked a ride from my residence to my office. as per booking detail ride was 10 mints away from my location. after 10 mints I got a call from the driver name Vijay sharma ([protected]) for crn[protected].white indigo ch 02aa6864. He was so annoyed with me as if I have personally booked for his car only. He said that he was far away from my location and why I have booked him for ride. But it was system generated call only . Again he called me and said that he was waiting in some particular place and he can not come to my exact place. it was so irritating. it was his duty only .he got paid for his services. it was not good on the part of ola compnay

Dear Viewer, I have taken a ride for 16.67 km where the charges amount is INR 677 which is calculated wrongly. As per regular rate it should be INR 270, they are making fool to the customer stating that If the peak time charge on your booking is 2.4 x then the cab fare will become 1.2 times the standard fare. 2.4 X to the total bill amount which is not acceptable at all. Dear friend please be careful while you are going for OLA Cabs.

Driver was taking long route when told to him about it he misvahsviour and threaten to me talking rough and use abuse word immediate action may be taken against him and cancel hid licence passenger can not tolerate such behaviour and rough taking action taken may kindly inform me Ss gusai

Driver kumara swamy ([protected]) Vehicle : AP28TV 4111 9.04 : CRN[protected] I have hired the above cab today morning from Rajiv Gandhi Airport Pick up point D Point. The driver charges me Rs. 130 additionally in cash saying that it is toll charges. He was also demanding Rs.507 as charges in spite of my having paid it by OLA money on line. He argued with me for 30 minutes and I had to call someone from my office an speak to him in the local language But he still di not return the Rs.130/- Please take action against him and return Rs.130/- to me immediately Thanks and regards JIMMY JOHN [protected]

Drivers Name: RAVIKUMAR M, KRN[protected], TN04R2233, Booking from Pudupet to Chennai CENTRAL was the drop point, On the way to the drop point driver was speaking unnecessary talks saying that the map shows vyasarpadi and not central. Was very rude to the customer who was a handicapped. If OLA has any software issue try to rectify it so that it does not hold an impact on the innocent customers travelling. Request to take severe actions against this driver and see to that it never happens again to any body else in the near future.

I booked a cab and traveled for 8.7 KMs (CRN[protected], and i was charged with 451 rupees stating peek hours. I would like to know who decides peek hours? The Ola started cheeting the public. Guys please don't use Ola cabs.

My complaint is regarding my ride on 10 Jan, 2016 5:00 pm. The driver was highly unprofessional. He took as all way wrong towards Sec 50 when I have asked for Sec 15 he was not wearing belt and was driving very fast. During entire journey he was busy on his phone and was continuously abusing.I am Female reguLar user of OLA and this kind of behaviour is highly disappointing.The CRN[protected] INVOICE NO.[protected]. I am professionally transport planner and when I told him about the traffic ethics he called me and was murmuring nonsense in his language.Kindly consider strict action for the same.

I am a regular user of ola cabs.today morning I booked a cab ...I waited.for 25 minutes.called the driver 5 times..no answer from his side..at Last he picked up and said that he has cancelled the ride...I got late for my hospital... and he did not even bother to explain why this hing happened...

I am also had a pathetic experience met out by Ola cabs today 11.01.2016). I have booked a vehicle on 10.01.2016 at 9.19 P.M. for a travel to Thilak Hospital at Thillai Nagar, Tiruchirappalli in Tamilnadu on 11.01.2016 at 6.00 A.M. for a surgery to my son fixed at 7.30 AM. The CRN is[protected]. The hospital informed to me that my son would be present at 6.30 A.M. at Hospital sharply for pre-operative treatment and so I booked the cab for my ride at 6 A.M. instant. I have received a message on 11.01.2016 at 5.37 AM informing that a vehicle with TN45BF3384 was allotted with Driver name M.Saravanan whose contact number was [protected]. Then the driver was spoken to me from [protected] at 5.37 A.M. informing that he was in Thillai Nagar and he was not available for pickup from Srirangam with a rude manner. Then I have a received a message from Ola saying that there is no vehicle is in the nearby to my area and the order is treated to be cancelled and informed me to book afresh for some other vehicle after some time. The message was received at 5.41 A.M. In this emergency I could not find a vehicle immediately and called Friends Track and informed them the emergency situation and they arranged a cab within 10 minutes and reached the hospital in the exact time. The vehicle is booked in advance only for a safer side to reach the destination in time. But how can I trust this cab for emergency situations like today I have met? This is a worst experience I have met from Ola and the last minute cancellation triggered panic and tension to me due to the emergency of attending the hospital for surgery. How the Ola will compensate to the mental agony and torture, deficiency in service to me?

I have booked a OLA cab for a ride for 23 KM journey. After Seeing BILL i was shocked it is 1114 Rs. They are literally cheating customers. They started saying it is Peak time charge if 2.6Xx on original amount. Actual amount for ride is 464 extra paid 650. The worst service in india, please do not book from here. Soon will be posted in face book and twitter. Invoice Number CRN[protected].

I booked cab on 10th jan from whitefield to Airport and as per rate card total fare should be Rs. 66.I got invoice for the same but then fare is modified without any reason and update to 952.This is clear case of cheating and making fool customers

My CRN No is: CRN[protected] I have booked my OLA first ride with the free ride coupon I have received which is worth 200 Rs. But after the ride got over in drivers device it was showing Rs.207. In my device it was showing Amount to be paid in cash as Rs.0. ( Attached screen shot). I was not suppose to pay any amount since this is free ride upto Rs200. The driver took Rs. 195 from me after deducting Rs.12 OLA money which I had in my account. Why did driver take Rs195 fro me???? When I checked with OLA at same time via call the support agent played foul play with me and made some changes in amount and made it Rs.189. It doesnot even show trip time and No. of kilometers travelled in that bill. Any ways why did you cheat me by taking money from me where I was suppose to pay nothing. Since in my mobile it was showing Amount to be paid Rs.0. Check screen shot. Why did you cheat me ??? I want you to return my money Rs.207 immediately. Else I would lodge legal complaint in consumer court about the fraudulent activity you did. How can there be three different amounts one in driver device, one in my device and one at OLA support person device.