Ola Cabs / ANI Technologies Complaints & Reviews

I travelled ANVT railway station(delhi) to Cyber city(gurgaon), which is about to only 34 km, I checked the fare on OLA android application and it shows only 445 to 517 max. I booked cab, the driver was very nice guy and very decent. But when i reached the bill came 1376. i just shocked i asked the driver, but he also didnot know how the bill generated. I called the customer care and the representative said to me that, the actual bill is 458 but they will took 458*3=1376/- . I asked why?, they said there was notification that i clicked OK. This is the way they are harassing people, after a lot of argument and when i said i will make a police complaint they agreed to take 600/- and extra amount will be pending. That was very painful for me. they just harassing people to pay more bill.

I hve travelled in ola cab with driver LOKESH S ([protected]) in Silver Indica KA 51 B 6544 @ 12:46 PM, 21Dec. I teavelled for 2.6 KM and bill amount is 106 as per OLA Bill. But driver lokesh terrified me with his harsh words and tried threatening me and took Rs.200/- as charger and said extra 94 rupees is for my luggages. At the time of boarding I was not informed by the Driver that I have to pay extra for luggage. I was threatened by him and he was about to hit me.

Beware of ola cabs!! Ola charges rs. 45.62 per km

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Do not use ola!! Media, expose them!!

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Invoice no.[protected]

20 dec, 2015


Ola gunjan bahadur

Thanks for using olacabs


Total fare

₹589

Total distance: 12.91 km

Total ride time : 21.6 min


Ola money deducted

0


Cash paid

589


Fare breakup

First 4 km: ₹80.0
Rate for 8.91 km: ₹89.1
Free ride time (5 min) ₹0.0
Ride time charge for 16.6 min: ₹16.6
Peak pricing charge (3.0x) ₹371.4
Total tax ₹32.31


Tax breakup

Service tax ₹31.2
Swachh bharat cess ₹1.11
(Taxes added to your total fare)


Booking details


Service type bangalore, cab, mini
Booking date 20 dec, 2015, 12:32 pm
Pickup date 20 dec, 2015, 12:35 pm
Booking email id [protected]@gmail.com


If you didn't make this booking, report abuse

Minimum bill of ₹80 for the first 4 km and ₹10/km thereafter. Ride time at ₹1.0 per min after first 5 min, includes waiting time during the trip.

Additional service tax is applicable on your fare. Total fare includes this additional service tax. Toll and parking charges are extra.

We levy peak pricing charges when the demand is high, so that we can make more cabs available to you and continue to serve you efficiently.

For queries or complaints, please visit our support page

This is an electronically generated invoice and does not require signature. All terms and conditions are as given on www. olacabs.com.


A wing’ sunteck centre, 37-40 subhash road, off. Western express highway, vile parle (East), mumbai - 400057

Service tax # aajca1389gsd001, service tax category cab operator, pan no. Aajca1389g, ​​ cin:u72900mh2010ptc240894​

Tel: +[protected], fax:[protected] www. olacabs.com

©ani technologies pvt. Ltd


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Under the garb of peak pricing, ola misleads and cheats you.. Kindly circulate to all including those in the media, both visual and print, to expose ola


The correspondence exchanged is reproduced below

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This is absolutely unethical practice and a shameful method to cheat customers


Peak pricing of 3 times has no logic on a sunday at 1230 in the afternoon


If this is your way of making money i am ashamed to use ola


You may consider review of this charge and refund with grace and dignity


Earn honestly and not by cheating


Gunjan bahadur

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From: ola support email
Date: sun, dec 20, 2015 at 1:41 pm
Subject: re: re: olacabs invoice for crn[protected]
To: [protected]@gmail.com


Ola gunjan,


Thank you for choosing ola.


This is in reference to the booking crn[protected]. We are extremely sorry for the inconvenience caused.


Peak time charge might apply on standard fares depending on the time of booking. This is not a fixed charge and varies according to the demand for cabs. Peak time charge is only applied when there is a high demand for cabs. This helps us encourage more drivers to login to the ola app and be available for bookings.


Example: if the peak time charge on your booking is 1.2x then the cab fare will become 1.2 times the standard fare.


We will always inform you if a peak time charge is applicable before you confirm your booking.


We value your business with us and look forward to serve you better in future.


Please use our self-serve option for any help or support by using the below mentioned link.


https://help. Olacabs.com/support#!/home


Regards,

Beula s

Customer support

Olacabs


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Your response is pathetic


I shall discontinue ola with immediate effect


Your incentive is gross injustice to the customer


An additional charge of rs 50 is understandable but to charge 3 times is a crime


For a distance of 12.91 km you have charged rs 589 which comes to rs 45.62 per km


No one in his right mind will charge such fares


I am also aware that ola benefits from this malpractice and not the taxi driver


I shall now play the role of educating people not to use ola in future


Your reply smacks of arrogance and cheating


I do not intend to deal with people with such low moral values


You have lost a valued customer who has been using ola for the last 7 days daily


Good bye


Gunjan bahadur

Ola driver BASAVANOUDA CAR NUMBER: KA 37 A 6126 was to pick me up by 7:25 at ejipoura todayb and waited an extra hour lying he was at my pick up point while i waited and waited he later stopped picking. I was able to find him after an entire hour. he wasnt in the car and would come by laughing at me. is this how you treat your customers, if this is how you do it. i'm sorry this would be the last time i would be patronizing you. i would also like to see him sacked. Bankole Oluwatobi. all feedbacks too [protected]@gmail.com

I have booked ola ride from punjagutts to kapra what's CH is about 22 jm, but the driver charged for about 44 km, which is double and not in peak time. Driver number is [protected] (Lsxman)

Hi..today I travelled from Velachery to Alwarpet by OLA auto...the driver charge the money based on the auto meter and also taken 15/- extra as he said this 15/- for pickup charge..there was no waiting as I was standing on the place where this auto came directly after booking through OlA mobile app. Auto number: TN09BE0802 (ELAYA MADAN K)

I had booked a Ola cab on 20 December 2015 (Sunday) from HBR layout, Bangalore to Bangalore International Airport (approx 33 kms) (CRN[protected]. To cover 33 kms these guys charged me 1900 rupee saying peak hour charges. However the cab had covered 33 kms within half an hour without any traffic. These guys are looting common people, please take some serious action against this.

I booked taxi for sure as the Ola application showed three minutes availability. The date was 17 Dec and booking reference was TFS-PP-C48429391. Immediately the assigned driver called me and asked for my details and the destination I wanted to go. As soon as he heard the details he said it is peak traffic and it will take him half an hour to reach my place ( the application said 3 minutes). I said I will wait. After about 20 minutes I called the driver. He very casually told me that he got my ride cancelled and has been assigned another one. Immediately after that I get a call from their call centre saying the driver was waiting and I did not respond. I do not know the company can get GPS records and Mobile call records and verify how blatantly they are lying. I was late for my appointment and it was extremely embarrassing. The Company and driver do not care what a customer has to go through especially when you depend on them to provide services as promised.

Hi I have a complain regarding to the company's drivers that why the hell they deny to come to the directed place I mean does they have anything to do with the place nothing strange is happening to them while they pick me. I want the company to adress this issue as fast as possible so that I could be a happy customer of your services provided to me.when I can enjoy my rides man please address this issue.

Dear sir / Madam, I wish to bring to your notice that OLA a Private Taxi service agency is looting the people in the name of peak hours charges. Today I travelled from Chennai central to pallikaranai for which the actual travel cost is Rs.302.5/- incl tax. But I was charged Rs.726 stating that 240 percentage is peak hour charges and the pricing is called as Dynamic fare. These private taxis are looting common public like us and we are suffering heavily because of them. I request your goodself to kindly look into this issue and order for necessary and immediate action. Kindly consider this as a plea by public and not by an individual.

I booked a cab today to pickup my wife and 1 year old kid from her home, just about 3.5 km away from my residence. Since it is too cold out here at 8:30 in the night I preferred a 4-wheeler instead of picking them up through my bike. This is our usual routine and have availed services of OLA cab before also. When she arrived at home, the driver charged 165/- which on all other occasions has never crossed 104/- at max. Upon objecting for overcharge, the driver said it is 7 km from this place. I asked him to take me back in the same cab through the same route and if it is 7 km, I'll pay him any amount. To this, he said "don't argue with me!! don't you know this is Sonker's cab??" Having listened to this threat my wife shouted at him because of which all neighbors came outside to our rescue. Then the driver says "give whatever you want" to which we said either show the correct bill or we won't pay a single penny. Seeing the crowd gathered around, he drove away. This disturbed us a lot and we pledge never to opt for OLA services anymore. I demand strict action against this driver. The details of this person and the vehicle he was driving as received through sms are: Nitin Saini, mobile number [protected], vehicle number UP 70 ET 2187 and the CRN is[protected].

I booked a cab with OLA for Terminal 1, Delhi Airport. The driver misunderstood the pickup point and start arguing on phone, after a while he said he will cancel the booking at the last moment. After a while, he started abusing and saying cheap thing over the phone. OLA is a fraud.

Today, I booked ola cab for dropping to anakapalli railway station, visakhapatnam at 1:45 P.M, from ukkunagaram, vsp. I called customer care to book a cab but they said booking should be done from ola cab app. So I booked through that app. That app is asking me to mention from address but there is no room to give to address.So i booked cab (CRN[protected]:26 A.M. The cab driver called me at 1:38 and asked me 'TO' address . when i said him that address . He informed me that (anakapalli railway station, vsp) had no cab signals and he cannot go there without any extra charges . due to this issue, my plan completely got disturbed. Ola cab office need to answer us for this inconvenience to the customers.They are not providing the exact information . Its really distrubed important issues. I want ola cab to give the correct explainations.

I have tried to book an OLA cab from Pune numerous times but each time I use the ride later option I never get a cab as they say all the advanced booking slots are full for the requested time. The same message is repeated for all the cab categories. So what is the point of having a cab service if it is never available. I am highly disappointed with the OLA service in Pune.

Please find below the attached email which clearly shows how irresponsibly they have tackled my complaint. Where in the driver misbehaved with me totally and asked me to get out of the cab, half way of my destination. When I called the Call center executive - Vishwanath was the person I spoke to, he did no say anything to the driver and did not even apologise. When I asked to escalate the matter this is what I get in return a mail saying sorry. This is not the solution. I want a strict action against the two else I have to file a police complaint. Thank you for contacting us. This email is in regard to booking OSN 1318757, where our agent was rude on call. We apologize for the inconvenience caused to you. We have forwarded the issue to relevant team to share necessary feedback and ensure that such bad experiences will be minimized in future. We value your feedback and look forward to having you on board at the earliest. Please use our self-serve option for any help or support by using the below mentioned link.

Hi, I booked OlA today AUTO TN07AA1398for KRN 78083855. The Auto driver cancelled the booking after i got in to the Auto. He told me the OLA request has been cancelled. I replied I am not sure what to do. He remained silent. Once I reached the destination, I gave him 100 Rupees (Meter amount was 45 Rupees). He charged me extra 30 Rupees apart from the meter amount. When I asked him to return back the correct amount, he did not return me any change and took the auto.

My self : divyesh mobile : [protected] date : 14 december 2015 crn no :[protected] i book the ola cabs 14 december 2014 at 10:19 am from my location to bus station. i received the message for booking confirmation. my booking for 14 december 2015 at 5 pm. (going to bus station). at 4:30 pm i get the message for driver name information. after that driver call me and says that i will not come at your location at this time. i have far from you 8 km. he says call ola cabs and cancel your booking. i call customer care and says all things. customer care says we are sorry driver not near by you and we not come at that time. so i say that if you will not come then say me at morning. now i have no any transport or other vehicle to going bus station. so he says cancel your booking and we are not provide service. after 5 min driver again call me and says that i will come but i have not come exact you location because there is some kaccha road. driver says you come here and i will take you from their location. so my complaint is if he will not provide that type of service say me as in morning. some drivers are come there. this driver says i not come your location. and ola cabs tell me last time that driver will not come at your location. he is far away from your location. please take some action. thanks.

Ola cab driver misbehave with me, abuse me, over charged me, and ruin my trip cab driver name-SANJAY, mobile no- [protected], CRN[protected]

Sir above said vehicle is lying since 30.11.2015 without any movement hindering our parking place. Please take immediate action as it is causing public nuisance. Following address may noted for further action k.M.Arun upadhya #1, 1st floor, 2nd main, opp. Canara bank chamarajpet bangalore 560018 mob [protected] please take immediate action on high priority

Dear Sir/Madam, I am highly dissatisfied with the service provided by your side and due to poor services provided from you, I missed my scheduled flight. Last night (15/12/2015) I booked two OLA Cabs from my residence to Sindhi Camp Bus Stand (Jaipur). Before the booking schedule I've got the booking acceptance message from your side with the booked Car and Driver's details. Immediately after this I've got the booking cancel message and the same driver and car took booking for 2nd CRN That means my booking for the other CRN stood booked because i didn't get any booking cancel message for 2nd CRN. After Waiting for a couple of minutes, when Driver didn't come I called on his Mobile No. but that Driver Mr. Mahaveer Prasad not responded in proper way and cut down the call saying that He'll not come, Booking Has Been Cancelled. Due to this I missed my scheduled flight and suffered inconvenience. It was so embarrassing for me because I've booked the cab for my guests. I am highly dissatisfied and want you to take appropriate action in this matter and compensate. Screenshot of booking message is enclosed herewith.