Ola Cabs / ANI Technologies Complaints & Reviews

Seriously pissed! I booked an OLA cab from Kolkata airport on 26th December 2015. I did not read about the airport charges but was charged Rs. 100 (1/3 of the total fare) for the cabs parking charges at the airport. I don't think it's fair that I had to pay the car's parking charges when the car had come to drop off someone at the airport and parked his car at the airport waiting for the next airport booking. To top it off I had applied a coupon AIR25 to get a 25% discount. I had to pay Rs. 254 when the fare excluding the airport parking charges was Rs. 203. The app should remind the customer of the charges before booking the cab...In case he did not read the fine print. Prepaid taxi would have been cheaper and getting a prepaid taxi at the airport is not so difficult. What is the point of OLA if the customer is getting ripped off. I'd rather use the usual services than be subjected to fine print.

Dear Sir, Today I have booked a ola cab at 3:22 pm and get a confirmation for 3:24 (within 2 minute). In the same time I have got a message 3:23pm for cab is waiting for travel. I have called to cab driver at 3:28pm and give my location and he said I am just coming at your place. He reached at my location at 3:38pm. When I have completed my travel and check the invoice detail then its included the travel time of 15 minutes before reaching my place. I asked to driver Mr Atul then he said you have to immediate call otherwise we will start the journey and not treating the good behaviour. I am first time feel this type of cheating from a ola driver. I request to you pls take immediate action on the cab driver so that customer always happy from ola. If any possibility refund of my amt then do it on priority basis. Thanks, Sanjay Aggarwal Mob [protected]

I booked a ride through app on my mobile [protected] . The driver contacted me. I told him that I was standing near Yeswanthpur station exit on Tumkur raod opposite MTRO FORD . As soon as i told him, he started telling his car is not starting due to cold start. Since i booked this car ride, i sent away Auto who was willing to take me. When his car was not ready, why the driver called me in my phone. This is simply tactics to avoid a inconvenient route . I AM UNHAPPY WITH SERVICES OFFERED BY YOU. THERE IS NO DIFFERENCE BETWEEN AGEOLD TAXIWALLAS AND OLA CABS.

The driver of cab WB 07 J 2004, Pradip has picked up passengers from dakshin behala road anandanagar at1:48pm 24th december 2015 and was told to drop the passengers at Heart Clinik Saltlake(hospital). One of the passengers was suffering from kidney disease. At the crossing of Chingri Ghata the driver dropped the passengers and after repeated request by passengers he did not take them to the hospital. Due to this the passengers had to suffer lots of trouble which is bad for the reputation of ola cabs.

Hi, For whole conversation kindly check the CRN[protected]. As i am not getting and response, if its like that then Meru charges high but its satisfactory. I

After Reliving i asked HR about my PF, But They told me to apply after two months, after 2 months i went there they told me that its all about online process, So I came back & sent the mail for further process. i was requesting for procedure but i was not getting replies up to 4 mails, now i couriered all my documents to get my PF as they said, But now also the team is not Responding, From there negligence still i have not received at-least an acknowledgement of PF.

Dissatisfied. Your driver cheated our relatives. He picked up our relatives at Haripuri Colony, NTR Nagar in Hyd, bad and drove to RTC Cross roads through LB Nagar and Uppal where the distance is double. He can ride through Musarambagh, Tilaknagar, Nallakunta and Vidyanagar. Hence we are dissatisfied with this attitude and uninstalling the app and will go for alternate mode of transport service next time. Sreedhar [protected]@gmail.com

This afternoon I booked OLA with NCR49 coupon code and at the end of my journey my bill came to Rs344, how incompetent your system is. When I asked the driver before that I have put the code he said woh automatically ho jayega, which intially did not happen My journey Details are: Name: Jasmeet Singh Dhir CRN[protected]

Dear Sir, I am Jasveer Singh a cab driver cab no. is UP16DT 2845. Complain is that i have done 9 duties on 19/12/15 so my incentive should be.. but still i have no details about my incentive. So i have stop work with the company. Ola customer care are not responding clearly.

I booked Ola cab from mori gate to molarband (badarpur). driver BABU SINGH ([protected]) for CRN[protected]. White Wagonr DL 1 RT 4818 to pick you up @ 9:45 PM, 22Dec. I was coming from my native place along with my mother, wife and two heavy bags. When we reached madan pur kaadar we got traffic jams he got angry and used abused words. When we entered colony he refused to enter it and started argument with us. He again abused word. So we had to leave it and paid it.

I had used 2nd time coupon ola50 but no money credited in my ola money.my last ride is on22/12/2015 at 5:30 am(approx). As per rules I can use coupon 3 times. So please help me in this case. Ola cab register no: [protected] Name: Pradeep arya Mail I'd: [protected]@gmail.com Vadodara(gujarat) Waiting for reply

CRN[protected] found a car but the driver cancelled it because he couldnt come and had other work to do so we camncelled that ride and booked another one and travelled. all the while the previous cab's status was in progress tried to cancel it but there was no option to cancel and after 3 hours i recieved an invoice for the ride we didn't take . I hope you look in to this matter and refund our money.

We(girls) got insulting treatment from driver. He treated us very badly and asking for extra money to come in our society. Driver name:Dattatray Driver Phone No:[protected]

Why ola always charge extra money and make customer fool??[protected], I am book my cab from (a77 gd colony opp dda flats gharoli mayur vihar phase 3 to govindpuri gali 5 new Delhi) rent is 219 rupee approx. But your Ola cab charge me 329 rupee include 153 rupees toll plaza rent. On the other hand toll fare is 28 rupees only.. than why you charge me extra money ?? My cab details BABLOO ([protected]) for CRN[protected]. White Eeco UP 14 DT 8085 to pick you up @ 8:56 PM, 20Dec. You may also ask your driver about toll fare n cab charge. So I need my money back.

Ola added the Cost for time taken for the ride. How can the company charge the customer based on the Time, even though they are charging the customer based on kilometers..? This is purely looting money from the passengers. Please take action on the Cabs as they will invent more and more to option to loot money. Attaching the Image of the bill. They charged me 50 Rs. for 50 min and also on kilometer basis.

I booked cab today morning my booking got confirmed after confirmation driver called me and told me to pay cash even though i had ola money i asked him to take moneyfrom ola money but he was not ready for that so please remove the ola money option from your app i[censored] cant process it Thanks

Hi Team, It was a very bad experience for me with your cab service. Yesterday I travelled from banarghata to bangalore airport. I had paid amount 2320 for my ride which was too much for any one. I was not getting any sms for your company that you will charge service task. I will take a legal action on your company. Hope you will settle my case very urgent basis. Please find the screen shot which was communicated with me yesterdat Regards Sarada [protected]

I travelled ANVT railway station(delhi) to Cyber city(gurgaon), which is about to only 34 km, I checked the fare on OLA android application and it shows only 445 to 517 max. I booked cab, the driver was very nice guy and very decent. But when i reached the bill came 1376. i just shocked i asked the driver, but he also didnot know how the bill generated. I called the customer care and the representative said to me that, the actual bill is 458 but they will took 458*3=1376/- . I asked why?, they said there was notification that i clicked OK. This is the way they are harassing people, after a lot of argument and when i said i will make a police complaint they agreed to take 600/- and extra amount will be pending. That was very painful for me. they just harassing people to pay more bill.

I hve travelled in ola cab with driver LOKESH S ([protected]) in Silver Indica KA 51 B 6544 @ 12:46 PM, 21Dec. I teavelled for 2.6 KM and bill amount is 106 as per OLA Bill. But driver lokesh terrified me with his harsh words and tried threatening me and took Rs.200/- as charger and said extra 94 rupees is for my luggages. At the time of boarding I was not informed by the Driver that I have to pay extra for luggage. I was threatened by him and he was about to hit me.

Beware of ola cabs!! Ola charges rs. 45.62 per km

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Do not use ola!! Media, expose them!!

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Invoice no.[protected]

20 dec, 2015


Ola gunjan bahadur

Thanks for using olacabs


Total fare

₹589

Total distance: 12.91 km

Total ride time : 21.6 min


Ola money deducted

0


Cash paid

589


Fare breakup

First 4 km: ₹80.0
Rate for 8.91 km: ₹89.1
Free ride time (5 min) ₹0.0
Ride time charge for 16.6 min: ₹16.6
Peak pricing charge (3.0x) ₹371.4
Total tax ₹32.31


Tax breakup

Service tax ₹31.2
Swachh bharat cess ₹1.11
(Taxes added to your total fare)


Booking details


Service type bangalore, cab, mini
Booking date 20 dec, 2015, 12:32 pm
Pickup date 20 dec, 2015, 12:35 pm
Booking email id [protected]@gmail.com


If you didn't make this booking, report abuse

Minimum bill of ₹80 for the first 4 km and ₹10/km thereafter. Ride time at ₹1.0 per min after first 5 min, includes waiting time during the trip.

Additional service tax is applicable on your fare. Total fare includes this additional service tax. Toll and parking charges are extra.

We levy peak pricing charges when the demand is high, so that we can make more cabs available to you and continue to serve you efficiently.

For queries or complaints, please visit our support page

This is an electronically generated invoice and does not require signature. All terms and conditions are as given on www. olacabs.com.


A wing’ sunteck centre, 37-40 subhash road, off. Western express highway, vile parle (East), mumbai - 400057

Service tax # aajca1389gsd001, service tax category cab operator, pan no. Aajca1389g, ​​ cin:u72900mh2010ptc240894​

Tel: +[protected], fax:[protected] www. olacabs.com

©ani technologies pvt. Ltd


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Under the garb of peak pricing, ola misleads and cheats you.. Kindly circulate to all including those in the media, both visual and print, to expose ola


The correspondence exchanged is reproduced below

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This is absolutely unethical practice and a shameful method to cheat customers


Peak pricing of 3 times has no logic on a sunday at 1230 in the afternoon


If this is your way of making money i am ashamed to use ola


You may consider review of this charge and refund with grace and dignity


Earn honestly and not by cheating


Gunjan bahadur

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From: ola support email
Date: sun, dec 20, 2015 at 1:41 pm
Subject: re: re: olacabs invoice for crn[protected]
To: [protected]@gmail.com


Ola gunjan,


Thank you for choosing ola.


This is in reference to the booking crn[protected]. We are extremely sorry for the inconvenience caused.


Peak time charge might apply on standard fares depending on the time of booking. This is not a fixed charge and varies according to the demand for cabs. Peak time charge is only applied when there is a high demand for cabs. This helps us encourage more drivers to login to the ola app and be available for bookings.


Example: if the peak time charge on your booking is 1.2x then the cab fare will become 1.2 times the standard fare.


We will always inform you if a peak time charge is applicable before you confirm your booking.


We value your business with us and look forward to serve you better in future.


Please use our self-serve option for any help or support by using the below mentioned link.


https://help. Olacabs.com/support#!/home


Regards,

Beula s

Customer support

Olacabs


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Your response is pathetic


I shall discontinue ola with immediate effect


Your incentive is gross injustice to the customer


An additional charge of rs 50 is understandable but to charge 3 times is a crime


For a distance of 12.91 km you have charged rs 589 which comes to rs 45.62 per km


No one in his right mind will charge such fares


I am also aware that ola benefits from this malpractice and not the taxi driver


I shall now play the role of educating people not to use ola in future


Your reply smacks of arrogance and cheating


I do not intend to deal with people with such low moral values


You have lost a valued customer who has been using ola for the last 7 days daily


Good bye


Gunjan bahadur