Ola Cabs / ANI Technologies Complaints & Reviews

I had booked a taxi from model town to malviya nagar around 1 pm that time I was charged 1.7 times in name of peak hour charges which costed me around rupees 687 for travelling 29 km and for the same distance I earlier paid rupees 380 with peak hour charges now the distance is same and at 1 pm which is not a peak hour they are charging this much which is not justified. In customer care I m told that they are helpless they can't do any thing which was very much shocking .they should change the name of CUSTOMER CARE to OLA CARE BCOZ THEY ACTUALLY DON'T CARE FOR CUSTOMERS.

I selected my first ride from kalupur station to vastrapur lake. But Driver will not come and when I book another ride, the driver was dropped me at my location and he is charged me. But in my app I show that my first ride is free. Although they charged me. I want my money back. Thanking you.

I took ride from uppal to secbad railways station with a coupon of first ride of Rs 220 off. CRN[protected] SEDAN CAR. It took me to the station at right time, appreciate it but my first ride coupon did not work. The driver showed me a fare of Rs 192. My ride details also show that i had paid Rs 1 but actulally paid Rs192. please refund my money and update the app in windows phone.

I had made an booking today i.e on 03/12/2015 having CRN[protected] after that i got a call from driver and he asked about my location details and drop point later that i got a message from ola that my ride has been started but the driver didn't reach my location but my ride has been started how can he do so.I immediately called ola executive and he said that i am on trip and he said that he will make an call to driver and arrange conference and i dont know while on the call itself i got my trip completed showing 83rs of bill but i didnt took that ride.How can ola do so kindly check with the executive and also your driver and make sure that it doesn't happen to other customers.

Receipt for Booking ID TFS-PP-C45597359 The driver said that the fare would be incorrect as the internet was not working for sometime during the trip. He called the call centre to get the correct fair and charged me 465 + 65 (toll). I still have not got the bill for this. Can you send me updated bill

From past few days an ola car is getting parked in our lane in Patna.The lane belongs the three houses surrounding it and all o[censored]s are facing problem because of it.We tried complaining about it then his owner said its the lane of the colony which its not so he will continue parking there. So I will request ola to look into this matter and take required action against him. It is a white coloured Indica with no. BR01PF6980

Ola Share is a scam and Ola has the worst kind of Customer Care. I would strongly advice against this service. Today I took an Ola Share cab OSN960299 from BTM 1st Stage in Bangalore to Sarjapur Main Road. The fare was Rs 145 which I prepaid to the driver.As soon as the cab crossed the HSR Layout flyover on the outer ring road, the driver stopped the car and told me that the trip is over and I should de-board the cab. I called up the Customer Care and talked to a Wasim and a Nagraj.These Customer Care executives start telling me I was at fault, as the cab had reached the destination and I might have entered the destination wrong. The distance between Sarjapur Main Road junction and BTM 1st stage is 6.7 km, I was dropped at the 4km mark. So I basically paid 36.25/km in a sharing ola indica cab, got dropped off at a location where I couldn't find an auto or any other means of transport. I had to walk for around a km to find an auto. Then got harassed by their driver and their customer support. I would really advice every customer to rather take any other cab service or an auto rather than using OLA, because OLA is a SUB-STANDARD, UNSAFE & UNRELIABLE cab service provides which only knows how to LOOT AND & HARASS their customers.

Hello dis is avinash from vizag i am a good customer of ola still now i took many rides and i referred many people and i suggest many people to use ola i love ola but recently i am hearing dat ola was not servicing well i felt very bad and i started survey on it the most important thing i got is drivers response was not good compared to remaining cabs. and i[censored] call me will help how to overcome dis problem and many problems i will tell

I booked a cab from "TAXI for Sure" through OLA mobile app on 27th November 2015 at 9:30AM for Udyog Vihar Phase 3 Gurgaon from Ghaziabad to attend a job interview, which was scheduled at 12:00PM. i instantly received booking confirmation and later i received a call from driver that he is on its way. After a delay of 20 minutes, i called Driver again, and received a reply that he is stuck in traffic, and available for a pickup in another 10 mins. After 15 minutes, i again enquired, and he repeated the same. After 15 mins when i called him again, he told that he is not coming, as i had raised cancellation request, WHICH I NEVER DID. After waiting for 1 [censored]ing hour I didnt got the cab, I was late, and I missed the interview. I called TFS to log a complaint, and was assured that my case would be looked upon, but nothing happened till now. Who is looking into my complaint? It was a real mental harassement. I am looking to file a litigation against the company for my loss.

Just one question, that why should, t I prefer airport taxi, over ola cabs if I have to pay 1500 to go to the bangalore airport, whereas airport taxi charges max 900 that too with a.c. My CRN number is[protected], booked and charget over 1.8 times the orignal fare nearly double that too at time 5pm. WORST CABS .

When we booked the cab it was not getting booked as it was our first ride and even the first ride coupon was not working. So my colleague used his phone to book it and used a coupon but when we reached our destination neither the coupon worked nor the customer care executive was supportive. PATHETIC SERVICE OF TRANSPORTATION.

OLA services has been really good since beginning. on 13Nov 2015 i used ola cabs twice. Morning 10:07 am i we took a cab for dwarka sector 10, in midway suddenly we realize that we left our important packet at home, again we went back to collect the bag, after that we move towards dwarka. Total fare was INR 397, distance covered was 28.55 kms in 95.58minutes.Invoice no.[protected] This no. is high because we have to went back for our packet. Or else fare will not be higher that INR 285-300. In return my mother book a cab for her along with my aunt. On same route. Driver was knowing that ladies dont know the exact route so he kept on driving to wrong routes.At this time i was not in the cab. Now the fare comes is INR 1087, distance covered 27.22 km in 135.27minutes. This is shocking, on onward journey we accept that we have to went back for our packet due to which fare, time and distance was more but in return driver misguided the passanger. He took 135 minutes for a distance which can be easily covered in 70minutes. Invoice no.[protected]. This is not acceptable. OLA has no control over drivers, driver took the long route to make more money.I was tracking the cab and i also spoke to driver from my aunt phone. He was misbehaving and not accepting that he took the long route. Why should we pay INR 1087 for a distance which cab be covered in INR 300. This is not first time me and my family used ola or any other cab service. We know how much is the estimated fare will be. Kindly take necessary action against this serious complaint. Regards Rahul Khanna ([protected])

I had booked and OLA cab on 13.11.2015 from Borivali to Domestic Airport. I got a SMS from OLA that a they will send a Brown Ertiga with the drivers name and no. However, 15 mins prior to the travel time, i got another SMS stating that the booking is cancelled due to unavailability of vehicle. This is seriously annoying as i had to rush to neared Taxi stop to hire the kaali peeli taxi. Hence, this complaint against OLA

Ola blocked me and reversed all coupons. After launch complaint Ola unblock me again but still i have not received my earlier coupons. I need my 19 coupons back with extended validity. please help me. My email id is - [protected]@gmail.com

Hi, This is in regards to CRN#[protected] which is for Rs 234, apart from that cabby overcharged us Rs50 extra & that too in cash & not in Ola money, saying it's a 4 seater cab & we were 5 people. While coming back, we weren't charged for an extra person in the cab? Pls explain!! Are the rules differ from cabby to cabby or what?

For a free ride u get offer for Rs.200 and i have applied a coupon code, travelled from Koramangala to Brookefields and the charge was Rs.235 .Since it was the first ride they should have got from me only 35, but the driver got the whole amount then what is the use of giving an offer.

This is really unfair. Today I ended up paying almost double at X 1.8 peak pricing. I had to urgently contact Ola to board a flight today at 6:55 AM . Not knowing that it would be such a high cost, I accepted the cab. I realized that this was a mistake as it had no economic rationale to pay such a high cost. This is unfair on Ola’s part to charge such heavy sums, which might be pleasing only for the drivers and the company but certainly not for the riders. My CRN was CRN[protected].

Ola cabs Bangalore have a peek time charges that charges upto 2.2 x(distance charges).Peek time charges are for peek hour where it consume more time a traffic.Apart from that time charges(hidden) as per time taken per journey.This charges is very unreasonable since they already charged for peek time.Yesterday for 3km i paid 229 rs which is very unreasonable.Please take appropiate action on ola cab .They are making people fool by making hidden charges and making wrong money.Please inspect all cabs services also . Thanks, Dhanabati

I booked ola auto pick up near IBIS hotel (richmond circle, bangalore) and drop to HSR sector 2. This is around 15 km. Auto took me to HBR layout and the to HSR layout. The total kilometers were around 40km. Meter amount was 590 INR. And as it was at 1.00am, auto person asked me 1.5 times meter amount. Means 900 INR. There was no sms sent after completion of travel. If the auto driver was not knowing why did he take to wrong area and charged more? Auto no. KA-04-AA-1706 Name: Manju S. Mob:+91-[protected]. Booking details: KRN 71451229.

I booked 2 cabs on 2.10.15 for travel on 3.10.15. Confirmation Nos. CRN[protected] & CRN[protected]. No driver called 30 minutes prior as per OLA SMS confirmation. The cabs didn't show up at the material time nor they have informed about their inability to send car. When I rang them they said no cars available. ( I made alternative arrangements at 6.00 am to reach Madurai Rly. Station. Then What is the use of advance booking). After 1/2 an hr one driver called towhom I said I was on the way to my destination. Second driver never called. OLA sent message that customer cancelled the trip. This is the message we receive whatever be their fault in not sending the cab. V.Suruliraju, Madurai