Ola Cabs / ANI Technologies Complaints & Reviews

Address: 110045

Reaction of Cab driver was very rude. Moreover he did'nt come to my exact pick up point. When I reach to the place where the cab was parking and i confront him for the same situation, then he react in very bad manner. Date of incident : 28- NOV-2015 Cab No: DL 1YE 5746 (White Indica) Name of the Driver : Pawan Kumar

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Address: Bangalore, Karnataka, 560043

Hello, As per the mail received on 14.11.2015 from Ola, I went ahead and booked a Ola mini from my home in Bangalore to Bangalore airport this morning . I did apply the discount coupon code AIR 25 too however it does not seem like I received any percentage or 25% of discount mentioned in the mail below . Very disappointed due to the fake promise made by team Ola. Landed up paying 738/- which is the normal fare without any discounts. Please advise a way forward if I should stick to using Ola. Thank you. Regards, Krishnan SSR +91 [protected]

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Address: 201308

Website: OLA Cabes

I Have booked a cab from OLA yesterday from Delhi Airport and applied a discount code for INR 200 approx distance was 60 KM to my home. When he generated the bill its was 1597 rs. When I have raised this with driver and OLA customer care they said this is the due to peak hours and tax charges..however maximum bill should be 400 rs. Kindly help.

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Address: Kota, Rajasthan

Website: www.olacabs.com

OLA Walo ne mere 5-6 Coupens cut Kr liye, Or mujhe block Kr dia, , Customer service Care ko Call Kia To Unhone 5 Din ka nam Lia, , Fir Pura 1 Month Nikal gya, , Lekin mere Coupen ni aye, , Or jab bhi Call krta hu to Customer Care Wale 4-5 Din ka nam lete he, , Or Coupen Waps ni De rahe, ,

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A

Ayush Panwar

Nov 27, 2015

Plz Help me,

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Address: Chandigarh, Punjab

My journey was commencing on 28nov at0020 hrs from chandigarh railway stn i booked the mini cab at 2325hrs but they replied on 2325 that they were unable to attend me this caused me the loss of 200ruppees by giving to autowala at1225 this led me a great panic.kindly take my complaint by cpensating me the same amount.

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Address: Mumbai City, Maharashtra, 400614

Website: www.olacabs.com

Today we booked a ola cab from thane to belapur in their app through taxi for sure and for the return trip from belapur to thane in ola mini. While the cost for the inward journey was rs.400/- for the return journey was rs.819/- even assuming the peak time charge rate of 140%, and the difference in kilometer rate which worked out rs.100/- the fare for the return journey should not have been more than rs.650/- it appears the driver has taken a circutious route which has led to difference in traavel distance also.

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Address: 600026

I am a regularly travel using OLa cab / Auto Wednesday 25th evening I have booked an auto . ref no KRN 70149819. the driver Benny Xavier initially accepted to come for a pick up, but later delayed . when called his way of talking was bad and asked me to cancel the booking. I had to go urgently and later I booked another OLA and travellled. These incidents spoils the reputation of your organisation . Same time my time and money was wasted unnecessarily. Kindly look in to this complaint and better not to have such drivers which spoils your reputation. These experiences makes me to think whether I should continue to use OLA services. Thanks & regards V.Bhaskaran [protected]

Ola Cabs / ANI Technologies customer support has been notified about the posted complaint.

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Address: Kolkata, West Bengal, 700039

Website: www.olacabs.com

Sir, I, lrfan, my register mobile no to Ola is [protected]. I have created Ola account around 7-8 months before. I collected many referral coupon by inviting to my friends. 30-40 days before they removed my coupons. After a long conversation last week they agree to refund my coupon but today they again refuse to refund my coupon. Plz do something.

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Address: 560086

Website: www.olacabs.com

I had hired Ola Cab on 27/11/2015 for ride from my home to work place (Global Village, Bangalore) - Booking CRN #[protected]. The trip cost me Rs. 141 which was deducted from my Ola Money promptly. 5 minutes later, another amount of Rs. 85 was deducted from Ola Money for another trip I had not taken. The invoice number CRN #[protected]. This was the first time I used OLA cabs in Bangalore. Being a first timer, Ola Cabs was nice enough to offer me a discount of Rs. 100, but I didn't know that they would take the money back with false charging. It could be a fault from the driver's side (as per the FAQ, the Ola Cab driver might have picked up another passenger from my drop point by continuing my trip), but like in the case o[censored]ber or TaxiforHire, I wish OLA CABs did an authorization of payment and payment type for each trip, from the customer before the auto-debit is made. This is a straight case of cheating by the CAB company, wherein the customer had no option left to retrieve the lost money or discontinue further services (The customer service is pathetic and the balance in Ola money cannot be refunded - they vow that RBI has instructed them so..).

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Address: 110084

Ola is fraud company. There calculation systems are third class. Ola charges for 22.15km from my pick up point to destination but the actual distance is 14km. Even Google map also showing 14.7 km. They cheat with me. Why should I pay extra. Please check this issue and refund my money else I will do further action

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Mousumi Natua

from Mumbai, Maharashtra

Nov 27, 2015

It's a fraud company... passengers are getting overcharged.. I had my ride on 20th Nov in d evening n the distance between my place to my destination was only 6. 45km... n the driver jamaluddin charged me rs300... when I asked the reason for overcharged he said check with my company. The car number was WB25F2621 AND CRN49960649.. it's a horrible experience.. specially be care before take the ride in ola, drivers r keeping their meter on before the passengers r taking their rides... this way simply ola is cheating to their passengers... Pls be care full from ola n don't make an account with ola. I[censored] hv delete it tody n install other cabs application... it's simply a fraud company
.

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Address: 110051

Website: WWW.OLACABS.COM

Well I would like to re-christen them as GOLA cabs as they are giving a big gola in the name of service to their customers. If you disagree or are planning to avail their services then read ahead. I took my first ride with OLA yesterday and got cheated. My travel was from Sahibabad to Kanti Nagar Ext - East Delhi which is not even 8 km. After reaching the destination the driver pulled out his cellphone and marked the travel complete on his OLA driver's app and asked for Rs. 520. I was taken aback in shock as their estimates for this travel on their booking app showed ranging from Rs. 100 - 200 and that's what I had calculated based on their fares. I asked the driver for the bill details as the amount was way too high(520 Rs.) The driver assured that the bill was legitimate and invoice would be emailed asap. I had no choice but to pay the bill as I was taking someone to the doctor's clinic. When I reviewed the bill later on my email, to my surprise the distance listed on the bill was 24.73 km! The actual bill per their fares should've been: FARE DETAILS Minimum bill Rs 100 for the first 4 Km After 4 Km Rs 8 per Km Ride Time Rs 1 per minute FARE BREAKUP First 4 km: Rs. 100.0 Rate for 4 KM - 4 x 8: 32 Rs Free ride time(5 min): Rs. 0 Ride time charge for 45.93 min: Rs. 45.93(High ride time due to one non-working traffic signal) Total= 100+32+45.93= 177.93~ 178 Rs . This is pure forgery and bad first time experience. I then sent a complaint email to their support team(Complaint # CRN[protected]. They reviewed the bill, agreed that they had cheated and resent the correct distance but still incorrect calculations still. They only wish to refund Rs. 142 and that too through OLA wallet(see below): Ola, Thank you for writing to us. We sincerely apologize for the inconvenience caused to you and have informed the relevant department to take necessary action. We have initiated a refund of Rs 142/-, which will reflect in your Ola Wallet within 48 hours. Hope to see you soon on board. Please use our self-serve option for any help or support by using the below mentioned link. help.olacabs.com/support#!/home Regards, Anil P Customer Support Olacabs I responded and asked them to refund me in cash ASAP as i've already lost my faith in OLA cabs and would dare not travel again. However they are blunt and would not budge! I will ensure that I post my bad experience on other travel and customer review portals. Too bad for a reputable company like OLA. Will never travel with you again!

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Address: Bangalore, Karnataka, 560076

I hired Ola cab for the first time in Bangalore, though there were other options available. I had a coupon of 200/-, so wanted to have an experience with Ola mini cab. I booked an Ola cab for my father who was supposed to go to Majestic Raily station. The first thing the driver went in a wrong way and again took an u-turn to come to get the correct route. When he handed over the bill, i found that it is overpriced (bill attached, please see) with unnecessary additions even after discount. Had i been booked other cabs i would not have spent more than 250/-. I am frequent traveller and i know this was the first time i used Ola mini cab and i was overcharged and with few unnecessary distance travelled. Please do the needful asap.

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Address: Gurgaon, Haryana, 122001

Website: www.olacabs.com

Hi Sir/Mam

I have OLA a/c by email vimlesh.[protected]@gmail.com and mob [protected]. I have referred OLA app to many friends and I have 15 OLA ride (each 200Rs). But now I have seen that i have not any these referral ride and also unable to refer.

I am disappointed by the same. I have done hard work in referring OLA. But my rides are no more.

Please revert back my ride as it is and also I want to refer more ASAP.
If you can not do the same then delete my OLA a/c I don`t want to use more OLA :( : (

Thanks
Vimlesh Kumar
Mob: 0801007****

After that "we observed that there has been a violation of our referral policy" came via mail.

Then I asked for " tell me what is exactly violation done"
Then They did`t tell anything about that.

I need my ride back to my ac I have not done anything against referral policy.

Thanks
Vimlesh Kumar

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Vimlesh Rathour

from Gurgaon, Haryana

Nov 26, 2015

Gmail Vimlesh Rathour
Regarding to loss of referral ride .
10 messages
Vimlesh Rathour Wed, Nov 18, 2015 at 5:34 PM
To: [protected]@olacabs.com
Hi Sir/Mam
I have OLA a/c by email vimlesh.[protected]@gmail.com and mob [protected]. I have referred OLA app to many friends and I have 15 OLA ride (each 200Rs). But now I have seen that i have not any these referral ride and also unable to refer.

I am disappointed by the same. I have done hard work in referring OLA. But my rides are no more.

Please revert back my ride as it is and also I want to refer more ASAP.
If you can not do the same then delete my OLA a/c I don`t want to use more OLA :( : (

Thanks
Vimlesh Kumar
Mob: [protected]
Ola Support email Wed, Nov 18, 2015 at 8:00 PM
Reply-To: Ola Support email
To: vimlesh.[protected]@gmail.com
Ola Mr. Kumar,

Thank you for writing in.

I understand your concern that you are not able to view the referral coupon.

We would like to inform you that, we observed that there has been a violation of our referral policy from your account. Hence, we are sorry to inform that you will not be able to refer or avail the benefits of referral.

Thank you for your valuable time and patience.

Please use our self-serve option for any help or support by using the below mentioned link https://help.olacabs.com/support#!/home.

Regards,
Manish M
Customer Support
Olacabs
7063543
Vimlesh Rathour Wed, Nov 18, 2015 at 10:50 PM
To: Ola Support email
Then tell me what is exactly violation done??
I have not done like that, please delete my ac i do't want to use OLA more. If i can reffer than i can also Give bad feedback of OLA to my friends.

Bye Bye OLA...

Thanks
Vimlesh
[Quoted text hidden]

--

Regards,
Vimlesh Rathour
Engineer (SW)
Mobile :- [protected]

Ola Support email Thu, Nov 19, 2015 at 7:28 AM
Reply-To: Ola Support email
To: vimlesh.[protected]@gmail.com
Ola Mr. Kumar,

Thank you for reverting in.

We understand that you want to delete that particular account and want to reopen another Ola account with the same credential .

We are sorry to inform you that we can not delete the account but we can block the account .We would like to inform you that if the account will be block you can not use the same credential any more. We are requesting you to please re confirm the same so that we can have a check and can do the best assistance for you.

Please use our self-serve option for any help or support by using the below mentioned link.
https://help.olacabs.com/support#!/home

Regards,
Rahul Bhattacharya
Customer Support
Olacabs
On Wed, 18 Nov at 10:50 PM, Vimlesh.rathour wrote:
Then tell me what is exactly violation done??
I have not done like that, please delete my ac i do't want to use OLA more. If i can reffer than i can also Give bad feedback of OLA to my friends.

Bye Bye OLA...

Thanks
Vimlesh

On Wednesday, November 18, 2015, Ola Support email wrote:
Ola Mr. Kumar,

Thank you for writing in.

I understand your concern that you are not able to view the referral coupon.

We would like to inform you that, we observed that there has been a violation of our referral policy from your account. Hence, we are sorry to inform that you will not be able to refer or avail the benefits of referral.

Thank you for your valuable time and patience.

Please use our self-serve option for any help or support by using the below mentioned link https://help.olacabs.com/support#!/home.

Regards,
Manish M
Customer Support
Olacabs

--

Regards,
Vimlesh Rathour
Engineer (SW)
Mobile :- [protected]

7063543
Vimlesh Rathour Thu, Nov 19, 2015 at 9:51 AM
To: Ola Support email
Cc: [protected]@olacabs.com, [protected]@twitter.com, [protected]@olacabs.com
Hi

First tell me what is exactly what violation done in description then block my account (Please read previous mail carefully). I am not interested to ride with OLA.

Regards,
Vimlesh Rathour
Mobile :- [protected]
[Quoted text hidden]
Mail Delivery Subsystem Thu, Nov 19, 2015 at 9:51 AM
To: vimlesh.[protected]@gmail.com
Delivery to the following recipient failed permanently:

[protected]@twitter.com

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain twitter.com by aspmx.l.google.com. [2607:f8b0:4001:c12::1b].

The error that the other server returned was:
550-5.1.1 The email account that you tried to reach does not exist. Please try
550-5.1.1 double-checking the recipient's email address for typos or
550-5.1.1 unnecessary spaces. Learn more at
550 5.1.1 https://support.google.com/mail/answer/6596 m26si9252643ioi.105 - gsmtp

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
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b=e/sssRa9fihSan8vwl3Z4262QzutzssYI3J1DTY7Jx3saYhR9gpZq/jHIXPyTDFKCL
pDuT8iflr3KNxMvuBNftRUtuGZy+EnNotxNFG1NRvFFOUZa76JuCn+UsWk6sEeYODyVE
FS6e8ufckXX36ykwr5SglNo7c8Pk3za4webc1wW2BRtq1tEVxt74bCnbPseks4AyiiRE
8dCxUYlY95z2QXO8+NcZqU/85GuRJVJa5ETDZSEkn+UHdPfUCZiHe35PMfFvamiwc2VU
obASYGdE9DsUBn3nFxquhPdm31/vERj6h4v8zt/HicD6bwHrDgMRtY4FUoczfdog0r15
o7Zg==
MIME-Version: 1.0
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Wed, 18 Nov 2015 20:21:02 -0800 (PST)
Received: by 10.79.12.207 with HTTP; Wed, 18 Nov 2015 20:21:02 -0800 (PST)
Date: Thu, 19 Nov 2015 09:51:02 +0530
Message-ID:
Subject: Re: Regarding to loss of referral ride .
From: Vimlesh Rathour
To: Ola Support email
Cc: [protected]@olacabs.com, [protected]@twitter.com, [protected]@olacabs.com
Content-Type: multipart/alternative; boundary=94eb2c0771242e5e100524dd167e

Hi

First tell me what is exactly what violation done in description then block
my account (Please read previous mail carefully). I am not interested to
ride with OLA.

*Regards, *

*Vimlesh Rathour*

*Mobile :- [protected]*
[Quoted text hidden]
----- Message truncated -----

Ola Support email Thu, Nov 19, 2015 at 12:02 PM
Reply-To: Ola Support email
To: vimlesh.[protected]@gmail.com
Ola Mr. Kumar,

Thank you for reverting us.

I can understand the inconvenience caused to you with our application. We are sorry about it. Let me help you with this. We have activated your account so that you can continue to use our services.

Please note that your referral program and coupons will be henceforth deactivated. We will verify this in our backend system and in case of any error, we will rectify it and you will automatically see referral on your app within the next 5 to 7 days.

I regret the inconvenience caused to you. Hope this will clarify.

Please use our self-serve option for any help or support by using the below mentioned link.
https://help.olacabs.com/support#!/home

Regards,
Shwetha J
Customer Support
Olacabs
7063543
Vimlesh Rathour Thu, Nov 26, 2015 at 9:48 AM
To: Ola Support email
Hi

What are you doing in my matter "Regarding to loss of referral ride????" Please reverse back my ride ASAP.

Regards,
Vimlesh Rathour
Mobile :- [protected]

[Quoted text hidden]
Ola Support email Thu, Nov 26, 2015 at 10:47 AM
Reply-To: Ola Support email
To: vimlesh.[protected]@gmail.com
Ola Vimlesh,

Thank you for writing to us.

I regret to inform that it has been observed that there has been a violation of our referral policy from your account. Hence, we are sorry to inform that you will not be able to refer or avail the benefits of referral.

I request your kind understanding in this regard.

Please use our self-serve option for any help or support by using the below mentioned link.
https://help.olacabs.com/support#!/home.

Regards,
Maria Jennifer
Customer Support
Olacabs

[Quoted text hidden]
Vimlesh Rathour Thu, Nov 26, 2015 at 11:03 AM
To: Ola Support email
Then tell me what is exactly violation done??
I have not done like that, please delete my ac i do't want to use OLA more. If i can reffer than i can also Give bad feedback of OLA to my friends.

Bye Bye OLA...

Thanks
Vimlesh

Regards,
Vimlesh Rathour
Engineer (SW)
Mobile :- [protected]
[Quoted text hidden]

Reply

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.olacabs.com

I was charged for 49.5 KM for a drive of 21 KM, I called up customer care and they told me that it was driver's meter problem and they will refund the money back and they were harsh, cut the calls 2 times though its another problem. Its now 3 days still they dint refunded the money. The complaint number they provided was 7172610.

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Address: Chennai, Tamil Nadu, 6000002

Website: www.olacabs.com

Chennai mount road anna salai driver damodharan s with vehicle number tn06m7473 for booking number krn69803201 used cheap filthy words and abused me at 5.30 pm today evening. I shall take the matter to the police if the ola company people do not apologize to me for the incident. He can't call a woman a ### just because of cancelling the trip. Too bad of the company for choosing such drivers to work for them. Money is not all. Respect for customers is totally missing with ola drivers. People shoild treat passengers with respect and dignity. It is sick. He has called me over phone and scolded but he has lied to his people that he could not contact me and so he cancelled the trip. Height of atrosity! Ola service is sickening!

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Address: Bangalore, Karnataka, 560029

Website: www.olacabs.com

Hello Ola Support,

I would request you to stop inconveniencing customers due to severe loop holes in your process governance of addressing customer request. Yesterday I had to book several times through the OLA APP and most of the times the driver mentioned they do not want to fulfill Ola share rides or cancel the bookings. I had to spend more than a hour waiting for the booked cabs and later came to know the drivers are cancelling it. Due to this delay couldnt commute to office yesterday. I have recharged my OLA Money and expect proper service for the paid money.

Providing the details of the booking and hope that you are capable to fix the issue of Cab Booking and honoring to fulfill the rides. This is a common issue faced by many commuters and not being heard. A consumer court complain is also being filled for the same.

OSN: 692849
Car Details Mahindra Verito KA03AC3444
Driver Details KEMPEGOWDA S M [protected]
ISSUE : Driver mentioned he doesnt want to fulfill Ola Share and had been forced into it.

OSN: 692527
Car Details Chevrolet Beat KA51C4929
Driver Details SANDEEP NAIK S [protected]
ISSUE : Driver mentioned he is on the way and would come to pickup. Waited and found he had cancelled the ride although he was very nearby.

OSN: 692277
Car Details Mahindra Verito KA03AC3444
Driver Details KEMPEGOWDA S M [protected]
ISSUE : Driver mentioned he doesnt want to fulfill Ola Share and had been forced into it.

OSN: 692223
Car Details Tata Indica KA03AC541
Driver Details GIRISH B J [protected]

OSN: 692193
Car Details Mahindra Verito KA03AC3444
Driver Details KEMPEGOWDA S M [protected]
ISSUE : Driver mentioned he doesnt want to fulfill Ola Share and had been forced into it.

OSN: 692171
Car Details Mahindra Verito KA03AC3444
Driver Details KEMPEGOWDA S M [protected]
ISSUE : Driver mentioned he doesnt want to fulfill Ola Share and had been forced into it.

OSN: 692029
Car Details Mahindra Verito KA03AC3444
Driver Details KEMPEGOWDA S M [protected]
ISSUE : Driver mentioned he doesnt want to fulfill Ola Share and had been forced into it.

OSN: 690773
Car Details Tata Indica KA01AA3945
Driver Details Chandrashekhar [protected]
ISSUE : Driver mentioned he is on the way and would come to pickup. Waited more than 40mints and found he had cancelled the ride although he was very nearby.

OSN: 690511
Car Details Mahindra Verito KA03AC3444
Driver Details KEMPEGOWDA S M [protected]
ISSUE : Driver mentioned he doesnt want to fulfill Ola Share and had been forced into it.

OSN: 690415
Car Details Mahindra Verito KA03AC3444
Driver Details KEMPEGOWDA S M [protected]
ISSUE : Driver mentioned he doesnt want to fulfill Ola Share and had been forced into it.

With Regards,

Rajiv

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Address: 560028

Website: www.olacabs.com

Driver has charged around 680 rs for the actual bill of 291 rs so kindly refund the excess funds charged. NAME: Sathyanarayana E mail ID: Sathya.rg.[protected]@gmail.com INVOICE NO.[protected] 23 Nov, 2015 Trip details: Vasantapura( near uttarahalli) to Eco space(sarjapura outer ring road) Kindly do the needfull with this. Thanks in advance. Sathyanarayana SR

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Address: 500070

My ola account was blocked may I know the reason and I have 4 coupons in my account I want my account plze help me

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V

vanesim

Nov 23, 2015

It was very good experience and perfect timings of the drives

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Address: Mohali, Punjab, 140603

Website: www.olacabs.com

I booked a cab on 22 November 2015 at 18:38 with CRN[protected] for 23 Nov, 6:25AM pickup from my residence. I was supposed to drop my sister at railway station and her train was at 7:00AM from chandigarh railway station. At first there was no communication from ola regarding details of cab till 6:30AM.Then I called at their customer care number then they told cab will arrive in 10 minutes and I recieved an sms regarding cab details but when I called the cab driver he said your cab is cancelled.After i disconnected his call I recieved an sms from ola regarding cancellation of my cab. Then I arranged another cab but by the time it arrived it was 7:AM and my sister could not board her train and she was supposed to attend a urgent business meeting.

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M

mahaveer.j

from Delhi, Delhi

Nov 22, 2015

If they cannot provide the cab on booked time then they should not take the bookings in advance as who has booked the cab relay on them and his planning suffers due to their irresponsible way of business,

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M

mahaveer.j

from Delhi, Delhi

Nov 22, 2015

If they cannot provide the cab on booked time then they should not take the bookings in advance as who has booked the cab relay on them and his planning suffers due to their irresponsible way of business

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A

Alagarsamy T

from Bengaluru, Karnataka

Jun 16, 2016

Failed to pick up

Booking ref. Crn[protected]

Driver has not turned up even after several calls. He picked up first time and then stopped picking. It was rediculous as i had to rush to catch the flight. Why you are using such irresponsible drivers.

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Address: 143001

Website: www.olacabs.com

I booked a Taxi for sure cab from OLA app.I called he driver. He said he will be reaching in 10 mints. After that I suddednly got a message that my booking has been cancelled. He just cancelled the booking without any prior information. I had very important work that I missed because of this. Please find below my booking details:- Booking ID:- TFS-PP-C43745589 Date of booking :- 22-Nov-2015 Driver :- Davinder Singh Driver Mobile Number:- [protected] Cab Number:-PB01A5193. Please take the necessary action.

Ola Cabs / ANI Technologies Complaints & Reviews

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Ola Cabs / ANI Technologies reviews & complaints page 418

Rude Behaviour

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Ola discounts

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Wrong Charges Charged to me-Harendra Nagar Mobile ( 9871990511)

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My coupons are cut by the ola.

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Not able to complete the commitment of our ride

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Excess fare (bookings made from ph no.9867653643)

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Rude behaviour

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Remove my coupon without any violation

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Ola Money deducted without taking a ride

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Charging for extra kilometers

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Gola Cabs

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Cheated & overpriced

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Regarding to loss of referral ride.

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Overcharged in hyderabad

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Driver used filthy lang and abused me

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Unprofessional behavior and inconvenience caused by ola cabs

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