Ola Cabs / ANI Technologies Complaints & Reviews

Please find below the attached email which clearly shows how irresponsibly they have tackled my complaint. Where in the driver misbehaved with me totally and asked me to get out of the cab, half way of my destination. When I called the Call center executive - Vishwanath was the person I spoke to, he did no say anything to the driver and did not even apologise. When I asked to escalate the matter this is what I get in return a mail saying sorry. This is not the solution. I want a strict action against the two else I have to file a police complaint. Thank you for contacting us. This email is in regard to booking OSN 1318757, where our agent was rude on call. We apologize for the inconvenience caused to you. We have forwarded the issue to relevant team to share necessary feedback and ensure that such bad experiences will be minimized in future. We value your feedback and look forward to having you on board at the earliest. Please use our self-serve option for any help or support by using the below mentioned link.

Hi, I booked OlA today AUTO TN07AA1398for KRN 78083855. The Auto driver cancelled the booking after i got in to the Auto. He told me the OLA request has been cancelled. I replied I am not sure what to do. He remained silent. Once I reached the destination, I gave him 100 Rupees (Meter amount was 45 Rupees). He charged me extra 30 Rupees apart from the meter amount. When I asked him to return back the correct amount, he did not return me any change and took the auto.

My self : divyesh mobile : [protected] date : 14 december 2015 crn no :[protected] i book the ola cabs 14 december 2014 at 10:19 am from my location to bus station. i received the message for booking confirmation. my booking for 14 december 2015 at 5 pm. (going to bus station). at 4:30 pm i get the message for driver name information. after that driver call me and says that i will not come at your location at this time. i have far from you 8 km. he says call ola cabs and cancel your booking. i call customer care and says all things. customer care says we are sorry driver not near by you and we not come at that time. so i say that if you will not come then say me at morning. now i have no any transport or other vehicle to going bus station. so he says cancel your booking and we are not provide service. after 5 min driver again call me and says that i will come but i have not come exact you location because there is some kaccha road. driver says you come here and i will take you from their location. so my complaint is if he will not provide that type of service say me as in morning. some drivers are come there. this driver says i not come your location. and ola cabs tell me last time that driver will not come at your location. he is far away from your location. please take some action. thanks.

Ola cab driver misbehave with me, abuse me, over charged me, and ruin my trip cab driver name-SANJAY, mobile no- [protected], CRN[protected]

Sir above said vehicle is lying since 30.11.2015 without any movement hindering our parking place. Please take immediate action as it is causing public nuisance. Following address may noted for further action k.M.Arun upadhya #1, 1st floor, 2nd main, opp. Canara bank chamarajpet bangalore 560018 mob [protected] please take immediate action on high priority

Dear Sir/Madam, I am highly dissatisfied with the service provided by your side and due to poor services provided from you, I missed my scheduled flight. Last night (15/12/2015) I booked two OLA Cabs from my residence to Sindhi Camp Bus Stand (Jaipur). Before the booking schedule I've got the booking acceptance message from your side with the booked Car and Driver's details. Immediately after this I've got the booking cancel message and the same driver and car took booking for 2nd CRN That means my booking for the other CRN stood booked because i didn't get any booking cancel message for 2nd CRN. After Waiting for a couple of minutes, when Driver didn't come I called on his Mobile No. but that Driver Mr. Mahaveer Prasad not responded in proper way and cut down the call saying that He'll not come, Booking Has Been Cancelled. Due to this I missed my scheduled flight and suffered inconvenience. It was so embarrassing for me because I've booked the cab for my guests. I am highly dissatisfied and want you to take appropriate action in this matter and compensate. Screenshot of booking message is enclosed herewith.

This is regarding extremely unprofessional services offered by Ola. On booking cabs, the drivers have to be called again to start moving their cabs. Wonder why drivers have been given smart phones with GPS trackers if they feel the need to be called again inspite of mobile booking. Anyhow, calling and reminding would not be an issue if that were an end to it. Ola drivers frequently ask questions on destinations and if the destination is not to their like, they would quote unexpected time estimate to come or would suddenly say their cabs are not in the condition to go anywhere. Would not have felt like complaining had it not been very consistent situation. Moresoever, Ola deducts a fee if cancellation is after 5 mins, , how do you think a customer should cope with that. This is exteremly unprofessional company and they should be charged for instances like this. If you can't implement a system where you can review your driver behaviour and take action, you must shut down your services for it it no more but a irritant to the end customer.

I am unable to change my mobile number. Actually I have used my old number and now forgotten it's email Id and password so now I want the old mobile number in use again . Please help.

Previously it was showing rs.200 in my share and earn section but now it is showing rs. 100 in share and earn. Why amount gets deducted.

Hello, Date of Incident[protected] Client Number - [protected] (its mine number) Full Description of incident - This is the incident happened on 4-Dec-15 near about 2pm. I had my flight from Delhi airport but unfortunately it was missed and I had to go back to my relatives place in Ballabh garh, Delhi. I had hired the Ola Cabs and driver had dropped me and my wife at Ballabhgarh but when we was about to pick our phone and 1 bag from the cab he just run away. We had called him immediately but he picked it late and then we asked him to stop there. But when go there and checked the car nothing found and I'm sure he passed that to someone else. The OLA Cabs supports is don't want to hear and they are saying to book a FIR against driver. We don't know the driver and want to book the complaint against OLA as they are the service providers and they have to taken care of these issues. Desirable resolution - OLA Cabs have to give my HTC mobile and my luggage back asap. Invoice of Mobile - Attached Lost of mobile complaint - Attached

Dear Sir, Myself is Jogandra Pal Singh, My mobile no Is [protected]. I have used Ola first Time. I booked cab on 15.12.2015 Car : Ritz Dl 1Y1033 . Driver Sunil Mobile No: [protected] . Invoice :[protected] When i booked cab it was showing amount for 348-498. When I checked for cab. it was available. Why you have charged 664 amount for Peak Pricing charge.Your are charging Peak Pricing charge without knowledge the customer. Please refund my Rs 664 amount otherwise, I am very sorry for next time, I cannot use your cab and also inform our friends and group to not use Ola because he charges the hidden exp. without informing to customer. Please take the action in this regard. Thanks Jogandra Pal SIngh

Yes, I will recharge but I like to clear one thing I have seen your charges I have nothing to say but I want to know why did you charge for PARKING where I have not parked the car anywhere at my desire?

Hi! CAR NO. KA 21 A 3947 When I booked the car sms mentioned drivers name as Shaik Waheed but the actual driver was Naveen. It was misleading. In the crisis situation it would be worse, Kindly note this seriously and take necessary steps to avoid misrepresentation. Regards, Shyam Chengappa [protected]

The CRN was not availed CRN[protected]. Called the driver on the same day, he told it was a mistake at his end and return the money. So far no one has turned up. Pls verify your records and rectify

Took a cab from Hanumanthnagar to Kormangala today morning (14/12/2015), Driver had already started the trip before i could get into the cab. Driver did not know route (as he said he was very new to Bangalore - just 20 days). He was not using GPS in Ola App as well. Trying to find route by asking people on the way, I hence was Overcharged . I was also not able reach office on time due to this. Free Ride Coupon also did not get apply, clicking on pop up " Try free ride was navigating to Ola money page and was unable to apply coupon since it was throwing following error " Coupon code incorrect" (Applied correct coupon code). Ride was completely a big MESS!!!

Hi,
we have just book an OLA cab, as the cab arrived and we try to load our luggage in the car No. RJ14TD 2267. the cab driver argue very rudely that if you have lugguage you dont you take a taxi his behaviour is too rude that if my parents were not standing over there. also he convey that he wants EXTRA MONEY FOR THE SAME. The car is xcent in jaipur rajasthan.

Hence would like to request you to kindly take the necessary action and respond me back or i'll take the action which might not good for OLA reputation.

Im md ismail ahmed from hyderabad sir i has booked a vehicle taxi for sure at 4:38 on 14/12/2015 i has got a msg that Thanks! Booking TFS-PP-C47912590 confirmed for Dec.14, 2015 4:44p.m driver: MOHD AZGER MOHIUDDIN [protected] Hatchback AP28TV5240 and the vehcle has came at 5:04 n i has came from tolichowki to Amberpet sir n its just only 14km to 16 km only bt in the car i has sent my family member n told the driver to reach the Amberpet n i has come on my two wheeler sir bt the driver nt come in a correct route from tolichowki he has come via rtc x road then naranguda then barkathpura then kachiguda then golnaka to amberpet its a ola cab service sir from 14km - 16km route it make it has a 21km route n its time its 93min its bill is 320 rupees so i kindly request you to take a serious action against driver n the owner of the vehicle n return the money to my wallet if its possible

Hello, My CRN:[protected] I boarded the cab from T3 airport departures just to save 150 bucks as it is charged when you board from arrivals. Yet ola has charged me 150 rs in my bill and on the top of it they say I boarded from arrivals. I don't know how they can get the exact location as both of them are in parallel one above the other. They didn't even bother to ask the driver before closing the complaint.

We booked a cab.. last minute driver denied duty after accepting it.. he added a very silly reason to it.. dat he cannot take u-turn .. worst service ever.

Ola auto driver mahadev.. Today morning I booked the cab to Malleswaram. Unfortunately this driver gas to pick me up at morning 6:30am. He used abusive languages while speaking just because i asked him this early morning how can he be in traffic. Horrible experience. His auto number is Auto KA05AB8841.