Ola Cabs / ANI Technologies Complaints & Reviews

I booked ola cab from delhi airport to my home . it was showing 436 in cash. When i was in cab, i changed the payment method to paytm. When trip ended i saw i was charged rs 436 in paytm and rs 295 in paytm(remaining balance in wallet) and after that driver asked for cash only. He was so rude and we had to pay ts 436 in vash again. Ended up paying rs 1167 instead of rs 436. We want refund of extra payment made rs 731.
[protected]

Your driver was not accepting ola money payment and was asking for direct payment to him only. Hence we have transferred the fare amount of 544 to his given phonepe account. Attached is the screenshot of the payment transaction made to driver.

Now for this same trip I am not sure why another 1000rs got deducted from my ola postpaid account. So I am asking refund of that 1000rs in my ola postpaid. If I don't get this 1000rs refund it would be a clear case of cheating with customer that after paying the fare amount you deducted extra another 1000rs from my account again.

And I am sending this screenshot as proofs multiple times now and doing multiple followups for my deducted postpaid account 1000rs. so its already a harassment to customer by ola.

This has reference to my recent Ola Outstation ride (CRN[protected]) on 11th March, from Prayagraj Airport to Mahanagar Lucknow (one-way trip). I took the route suggested by the Ola app (and the same route was also suggested by the Google Map) which is exactly 206 Km – kindly check the enclosed copy of the bill with the route taken and the attached Google map for the distance between the points. As the base fare was calculated for 207 Km and 5 hours, the travelled distance is clearly 1 km less than the estimated one (207-206 = 1 km). However, it was to my surprise when the bill amounting to Rs 4071/- was sent to me on reaching the destination, as the estimated fare for this trip at the time of booking was Rs 3482/- only. I understood that I have to pay for the additional 20 min I took over 5 hours and also for the taxes which were not included in the estimated fare, but this was still not enough to understand the difference and the driver also had no idea of it. Since I was travelling with my old mother and we were extremely tired, I had to settle the bill quickly without going into its detail. On finding the fare break up later, I was shocked to see that I was charged for an additional 25 km, i.e. the total distance I travelled as per the bill was 232 km. As mentioned earlier, I travelled 206 km only - which is well within the estimated distance of 207 km.

I reported the issue on the same day (11th March) to the Ola customer support and have talked to three executives since then; however, the issue is not resolved yet even though one of the executives after understanding the complete issue and talking to the Ola driver-partner assured me to refund the wrongly-charged amount with taxes (Rs. 398) -- call recording available. I am astonished by the unprofessional behavior of the Ola customer care where there is no meaning of customer complaints and commitment of executives. Only generating complaint tickets without resolving the issue, giving false assurances, and wasting customers’ time are extremely unethical practices.

In the light of these facts, I request the Ola Cabs to refund the said amount (with taxes) in my wallet or bank account without any further delay and inconvenience.

Thank you.
Yuvraj

I have booked OLA Cab from My place to Perungalathur which is 11km away. While booking it showed Rs.300 as upfront amount. But I am shocked when paying to Driver, it showed Rs.615 rupees. Almost 100% high than upfront. I understand the peak time surge but, I am very disappointed that it didnt showed the exact amount as upfront. Even it is peak time how come OLA can charge 100% more money. I need very genuine explanation and this charge is highly not acceptable. Please check and respond.

OLA Ride ID: CRN [protected]

What is wrong with your app!!
I cannot pay double amount every time I travel
It’s not the 1st or 2nd time that after paying (upi/ cash) also On my next ride the previous payment shows pending like seriously??
Please fix this asap

I took an auto and paid him through UPI. Still it is showing pending. How many times will this happen. Please clear it.

From Kolkata,
Ola Drivers are very bad here, misbehaving with customers and charging extra money . Refusing to switch on AC and claiming extra charges for it. Treats customers very badly. No actions are being taken against drivers.

The company should pay attention to this matter and should take action immediately. Ola really needs to improve their services in Kolkata

I had booked an Ola Rental Cab from Kolkata Airport to my home (The Study Park School, Kolkata) on[protected]CRN [protected]). While booking the ride, normal fare was shown (i.e., Rs. 479 for 20kms & 2hours). There was no notification of any surge pricing before booking, while booking and after start of ride/during the ride.
However, when the ride ended and bill was generated, Surge pricing additional fare of Rs. 535 was added to the total fare without any notification in advance and the total amount was shown as Rs. 1297.
This is illegal and extremely unprofessional as without notification, such high surge price was added in the final bill. Even after several complaints to the customer care executives, they are not ready to refund the fraudulently charged surge pricing (without notification).
It is also possible that Ola has programmed their App in such a way to cheat all passengers going to or coming from Airport as people are generally in a hurry and won't complain later on.
They should be penalized heavily for this fraudulent act.

I had booked an Ola Rental Cab from Kolkata Airport to my home (The Study Park School, Kolkata) on[protected]CRN [protected]). While booking the ride, normal fare was shown (i.e., Rs. 479 for 20kms & 2hours). There was no notification of any surge pricing before booking, while booking and after start of ride/during the ride.
However, when the ride ended and bill was generated, Surge pricing additional fare of Rs. 535 was added to the total fare without any notification in advance and the total amount was shown as Rs. 1297.
This is illegal and extremely unprofessional as without notification, such high surge price was added in the final bill. Even after several complaints to the customer care executives, they are not ready to refund the fraudulently charged surge pricing (without notification).
It is also possible that Ola has programmed their App in such a way to cheat all passengers going to or coming from Airport as people are generally in a hurry and won't complain later on.
They should be penalized heavily for this fraudulent act and my money should be refunded immediately.

I took a ride on 6th March CRN [protected]. The driver asked me to pay cash of 320 rs which I did. However, later I got a postpaid bill on app asking to pay 320.

I called the driver later, and he is not responding properly.

Ola riders in Guwahati, Assam, India are charging excess fare than the amount notified. We enter into a specific contract with Ola App wherein you disclosed the price and we agreed to it. Then how rider is entitled to ask any extra money beyond the amount which is reflected on the screen.

Also there is notion amongst some drivers that “the driver wants to charge more because it is giving an “extra” service, i.e. dropping at a destination where no other driver would be ready to go at an inconvenient time. So, of course, he would ask for more. Or there are always some people who are ready to pay more than the market price.” But this notion is not acceptable that customers are ready to pay more all the time. There my be customers who can pay but on the other hand there my be customers who can’t effort extra.

We are not the one’s setting the fare. Ola App itself notifies the fare. But every-time we book a ride before asking about my location/destination the rider/ driver ask the amount that is reflection and he will start bargaining. If I have to bargain and book a ride then what is the use of the Ola App. If we deny to pay extra the rider/driver cancels the booking or force us to cancel the trip which cost us the cancellation fee and this process goes on and on.

What really awful is knowing that the driver has canceled the booking for silly reasons especially when you are getting late to reach somewhere or in an emergency or tired and need to get home quick.

I was a frequent user of Ola App but now it has been very hard to find a professional rider in Ola. I have instances where after completing my ride the rider demand me extra amount. I have complained in the app but no actions have been taken.

The services provide from your side was to assured facilities at the desired location point through the mobile applications. And to provide the much needed comfort with reasonable prices. But in my recent encounters I am having a totally different approach towards the service being provided.

We use Ola considering our distance requirement and time factor, it turned out to be the best option. If the riders are having issues with the fare, are the customers should be held accountable for it? It should have been your responsibility.

The customer support is very poor. This made me disappointed. I always valued and trusted your service. But not this time.
I look forward to your immediate reply and a resolution to my problem. This is for your kind information and necessary action.

Sir my name is MO HARISH, i am a driver of ola cab, sir 2 months before i had offroad from ola. Actually my driver fault is, i don't know how to reverify the ddd. Because of this, i am off road. I went to office many times and requested but nobody listening. Sir i want to drive with ola please give me one opportunity. I will be a good driver. no driver my car drive Thanks.

My ride CRN[protected] the car was not properly maintained and Ac was not working properly before the ride and driver was aware of this, despite of car issues how could he accept the booking, Ac was not working in full ride, it charged me 381, so i need refund and I am having video recording of car problems talking with driver.

Rs. 857(690 + 167) has been paid both offline and Ola Money Postpaid. The details are as follows:-
1. CRN [protected] (March 07 9:54 PM) - Rs. 167
2. CRN [protected] (March 09 2:13 PM)
- Rs. 690
As receipt of offline payments through Phonepay, I am attaching the screenshots with this email for your reference. I am also attaching the screenshots of the CRN as shown on Ola rides section.
Please refund the money as soon as possible.

My ola account is blocked

I have made the payment by cash but on my ola app its still showing payment is pending.
Please help me resolve this issue.

Thanks in advance.

Customer mobile number [protected]
CRN [protected]

I paid the previously shown fee via debit card and then you guys overcharged me after the service rs.150 and then I had to pay via cash. I had 200 rupees and the driver hasn't paid me 50 rs back.
I WANT ALL MY MONEY BACKKKKK

I booked a ride of almost 200 kms from Delhi to Muzaffarnagar UP on 17th Feb 2022 with my family. The driver dropped my ride in midway after almost 50 km and took all the fare of Rs 3254 and ran away leaving me and my family at some remote location at evening when it was getting dark. I complained about this incident to ola customer care during the ride also and asked them to provide me another ride as i am not feeling safe with this driver but they just told me to pay him the money and book another ride and the money would be refunded i called them again but they did nothing and superviser is not responding.

I want my money back and strict action against the driver.

Any help would be appreciated.

Thanks
Nitin

Driver name: Sajid
His Place of living :Panipat and Dwarka(delhi)
Vehical: swift desire.

I have been using Ola cabs occassionally and pay the fare either by cash or google pay right after the trip ends. However, it has happened with me twice in recent past where I have been charged INR 41 and INR 224 on separate occassions.

I never signed up for Ola money post paid and always paid the fare upfront, however I was forced to pay these charges since ola denied me to avail the services.

Despite writing to them multiple times through email and twitter, they simply choose to ignore the complaints. Hence, I am handling over the case to my lawyers for this coercion and financial scam they are running.

I have also come to know that ola money postpaid apparently provide the credit services via 3rd party banking or NBFCs and the late payment there could affect your credit rating as well.

I will check my CIBIL report and if there is any impact because of this scam, i will file a case for coercion and monetary scam as well.

Crn [protected]

I've made payment in cash + online but the app is still sowing pending payment and I am not able to download the invoice for it...