Ola Cabs / ANI Technologies Complaints & Reviews

On 20th Feb 2022, we booked our Ola Cab for Meerut (Pallavpuram Phase 2) from Badarpur border New Delhi when I booked my cab it showed me the fare of Rs, 1209 but when we reached the destination the total fare was Rs, 1999 + 270 additional intercity tax from Delhi to Meerut which was not mentioned while booking the cab this so unfair to charge extra and add extra kilometres too I request you take notice at this issue immediately and pay me compensation. I have attached my screenshot of the invoice.

I don't know how many times I have to raise tickets and give details. I have called OLA so many times and have given all the details, also have sent it by mail but still, there is no resolution.

I booked OLA for my parents on 8th Feb from Pune to Thane. The total fare was shown as 2010 Rs. But the ride was not stopped by the driver for 3 days. After 3 days when I checked the total fare of the ride was shown as 12597 rs. And as the payment mode was selected as OLA money postpaid I have to pay it once the bill is generated.

I have also raised a complaint against the driver as he kept my parents waiting for 1 hour in between as he was fighting/quarreling with some group of people who were demanding money from him.

DON'T YOU THINK THIS WAS A VERY RISKY AND SCARIEST SITUATION MY PARENTS FACED TAKING OLA RIDE AND I SHOULD TAKE ACTION AGAINST YOU FOR NOT REPLYING OR NOT GIVING ANY RESOLUTION INSPITE OF CALLING SUPPORT MANY TIMES?

Below are a few more details which I already shared with OLA.

1.Total KMs traveled during the ride (Approximate kilometers would suffice). --- approx time it should take is 3 hr 30 min (158.8 km) however ride took more than 4 hours to reach the destination as the driver stopped for 1 hr in between for his personal reasons(Group of people were fighting and demanding money from the driver).
2. Places visited during the ride. --- No places visited it was supposed to be a direct ride. Driver stopped for a 45mins-1 hr on the way to talk with some group of known people(Group of people were fighting and demanding money from the driver).
3. Total cash amount paid to the partner. --- NO cash was paid but he was demanding ride total even after telling it was a prepaid ride.
4. Time of the ride completion. The information will help our team in assisting you more effectively. --- Ride was completed around 930-945 PM

I have attached a screenshot of the ride and also a recent screenshot that was received for 3919 mins.

We reached out to customer support on that same day at around 10 pm to inform them about this issue. The representative mentioned the issue will be addressed and the exact amount will be deducted. However, we see a 12597 bill now. I am really disappointed with this OLA ride, my parents were traveling and the driver halted in between for about an hour to talk with some people.

Please look into this matter on priority and help us with the correct ride amount.

CRN [protected]
Sir no action is taken yet, i have to clear my dues before 6 march 2022, i was charged 7 times 288rs for 1 ride which was deducted from my olamoney postpaid account, please charge me 1 time only and remove other 6times, i am attaching my recent screenshot with no updates.

I have raised complaint several times since 25th feb 2022 but still no resolution is provided to me, my due has to be rs 588 but they are changing me rs 2028. After talking to their agents i am still not provide appropriate resolution, all i get is 48hrs assurance to solve my problem but by evening when i check i see my complaint is closed.
I am attaching the proofs for my complaint, please help me.

I have booked ola cab from omr to tambaram...first time the ola cab driver asked me to pay through online payment...so I have paid through online which the ola cab already linked with an drivers account number..but after rides he said the payment was not received and also need to pay in hand..dont know what I have to do..I have paid it again..

CRN NO-CRN[protected]
Taxi Complaint Complaint Date: 19th Feb, 2022

I am regularly using OLA app for cab booking. Because it is giving fare amount and proper service. but on 19th Feb, 2022 shocked for the amount charged which i didn't booked at all. When i used ola app for booking cab from my home Uttam Nagar to T-2 IGI airport New Delhi, app showed me charge of Rs. 724 which i paid in cash. Then afterward i received message for Total Bill Rs. 4344/-. Deducting Rs. 3000/- from my Ola money wallet and Amazon wallet Rs. 1344/-.
Bill No: CRN[protected] dated: 19th Feb, 2022.
Kindly refund amount of Rs.3000/- back to my Ola money wallet and Rs. 1344 back to my Amazon wallet.
Otherwise need to go to Consumer court for same.
Regards
Sanjay Nagpal
[protected]

During my last ride, I paid to Driver by cash, but it is still showing as pending payment in Ola app, which is causing trouble in using the app.
Kindly clear it

I have book pre-schedule cab 8 yrs before for Delhi T3 airport drop. I was alloted ride 15 mins before the schedule and after that driver approached me to ask that he can't come for ride. Even he didn't cancel the ride thereafter I cancelled that as I was getting late for my flight due to tight schedule. Thereafter one after another 3 rides I booked and ride alloted though all drivers refused to come for pickup.This is not first time it's happening with me during earlier ocassion I face this issue.

But this time I almost lost flight and ultimately I arrange a driver who agreed to drop thru my private car. Surprisingly just before my leaving several private taxi drivers approach me for ride...how they come to know that I have a ride book from OLA.

This experience was quite frustrating and I have decided not to book any ride from OLA atleast for airport drop as it's not reliable at all.

Ola has promised to deliver the vehicle based on the priority of the payments or booked made through their app, based on which many consumers like me has purchased the vehicle. First payment was made by me on Rs 499 as booking amount on 2-Aug -2021 and after that there was no response from Ola as to when they would open the next payment gate way, after long wait they have opened the second payments on 16th September as their app was broken entire day and after several tries I was able to make 20, 000 payments and the delivery date was given Feb between 01st to 28th Feb which does not make any sense. Anyways they have opened the 3rd payment on 21st of Jan and they have mentioned the vehicle will be allotted on first cum first serve basis and they mentioned the payments will open sharp at 5.00 pm however as expected the app got crashed and after several tries I made the final payment at 7.00 pm. However, there are customers who have made payments on 29th Jan and got deliveries within a months time, which is not fair trade practice, the manufacturer has taken money from lakhs of citizen in context of delivering on FIFO basis but they have failed to manage what they have promised. Here Ola has made false promise about first cum first serve bases which many customers like me have paid in corers of hard earned money in Ola's hand. Now I am trying to reach their customer care to check about delivery however I don't see any response from them on the email wrote to them. On 18th of Feb ICICI insurance has been issued on my name, though I don't have the vehicle in my possession. When I checked in the Telangana RTO portal I can see the vehicle is already registered on 17th of Feb but Ola is hold the vehicle for no reason. Now due to their ignorance and delay my vehicle insurance is getting lapsed & I have already lost 11 days of my vehicle insurance and not sure how long they would continue to do so. Legally is it not fair to pay for something which is not in my possession or services which I have not taken. Therefore, I request the Honorable Court to take stringent action against and save several consumers like me who has paid and waiting. Due to Ola's inefficient app I had to go through several mental trauma to make the payments first and get the delivery but their app has failed miserably. Once again I request Honorable Court to interfere and support the citizen of the country to get justice from corporate cons like Ola

I have booked ola cab to Chandigarh railway station at around 0600 hrs in morning today. I contacted driver at his m.no. [protected] and he sure me for pickup and reaching my place within 5 minutes. But after 15 minutes I saw my cab was cancelled which makes me in trouble and I have also missed my train due to cab driver.
Request take serious action against him

Sir from last one month I am not getting Outstation booking for wat I have took loan even for downpayment to buy Ertiga my emi are pending and suffering from financial problems so plz provide me outstation ride

On 19 oct 21, a ride was booked with postpaid as mode of payment. However the driver after reaching pickup point refused the same and cancelled resulting in deduction of 148 rs. After a lot of emails to ola in oct 21, they agreed to refund. However it is still being shown as due. Now even the app is not opening the particular ride to enable me to take out the details. The ola support is not helping and they keep asking for the ride details.

I don't know how many times I have to raise tickets and give details. I have called OLA so many times and have given all the details, also have sent it by mail but still, there is no resolution.

I booked OLA for my parents on 8th Feb from Pune to Thane. The total fare was shown as 2010 Rs. But the ride was not stopped by the driver for 3 days. After 3 days when I checked the total fare of the ride was shown as 12597 rs. And as the payment mode was selected as OLA money postpaid I have to pay it once the bill is generated.

I have also raised a complaint against the driver as he kept my parents waiting for 1 hour in between as he was fighting/quarreling with some group of people who were demanding money from him.

DON'T YOU THINK THIS WAS A VERY RISKY AND SCARIEST SITUATION MY PARENTS FACED TAKING OLA RIDE AND I SHOULD TAKE ACTION AGAINST YOU FOR NOT REPLYING OR NOT GIVING ANY RESOLUTION INSPITE OF CALLING SUPPORT MANY TIMES?

Below are a few more details which I already shared with OLA.

1.Total KMs traveled during the ride (Approximate kilometers would suffice). --- approx time it should take is 3 hr 30 min (158.8 km) however ride took more than 4 hours to reach the destination as the driver stopped for 1 hr in between for his personal reasons(Group of people were fighting and demanding money from the driver).
2. Places visited during the ride. --- No places visited it was supposed to be a direct ride. Driver stopped for a 45mins-1 hr on the way to talk with some group of known people(Group of people were fighting and demanding money from the driver).
3. Total cash amount paid to the partner. --- NO cash was paid but he was demanding ride total even after telling it was a prepaid ride.
4. Time of the ride completion. The information will help our team in assisting you more effectively. --- Ride was completed around 930-945 PM

I have attached a screenshot of the ride and also a recent screenshot that was received for 3919 mins.

We reached out to customer support on that same day at around 10 pm to inform them about this issue. The representative mentioned the issue will be addressed and the exact amount will be deducted. However, we see a 12597 bill now. I am really disappointed with this OLA ride, my parents were traveling and the driver halted in between for about an hour to talk with some people.

Please look into this matter on priority and help us with the correct ride amount.

Booked Ola outstation in the morning from Gurgaon to Bareilly for my parents. The fare showing to us was 2776 excluding toll but final bill came out to be 5519including toll . Toll charges in this route is not more than 700 but driver took us 1060. Ola added extra km charges also in the total bill which is unfare. Bareilly to Gurgaon distance is only 290 km. My parents and driver both agreed that they didn’t travelled any extra km.
Tried calling Ola customer care but they are marking issue as resolved.

In ola I ride the buking on Nov 2021 ...paid the amount by cash 208 rs... Then I want to buk next ride it shows still pending.. Then I paid 208 rs by GPay... Yesterday also same thing happened to me... I paid the amount by cash by cash 106 rs... But it shows still pending amount in app.. How many times I should pay the amount... Resolve the issue

My CRN no. is [protected]. This is regarding the Ola ride I took on 19th Feb'22.

Driver name: Khagendra Singh Khilona
Pick-up location: Anand Krishna Van, Vrindavan, UP
Destination: Hotel Love Kush, Fatehabad road, Tajganj, Agra, UP
Total fare at the time of booking: 1580 Rs.
Final fare after the ride ended: 1963 Rs.
Distance between pick-up location & destination as per google: 87...

I booked a cab from Manish Tyres, JC Road, Bangalore to Abhiyanta-Inc Works, Magadi Road, Bangalore on 4th of December 2021 at 03:45 PM.
The fair was INR 331 with CRN number - CRN[protected].

Driver Details:
Name: Varun Kumar T M
Vehicle: Bajaj RE (KA 01 AL 5761)

I paid the driver (Varun Kumar T M) on his Personal PhonePe number (+91 [protected]) as I was unable to pay from Ola application. I also paid him a tip of INR 69.
Still now it is showing pending. Even the driver is ignorant about this.

I am not able to book cabs from Ola, because of this, and i am getting repeated calls from Ola to make payment. Help me out with this.

In partnership with aditya birla finance limited (Adfl). The loan amount is upto rs. 50000. 00 provided by adfl but the postpaid limit provided by ola to its customers are far less. Ola has taken loan of rs. 50000. 00 from adfl on my behalf but the postpaid limit that i have received was just rs. 8000...

Hi Riders/Owners

I joined this revolution on 31st December and Today ( 24th Feb ), OLA electric almost killed me! On the Koramangala main street!

When I pushed the accelerator, the vehicle began to reverse and I lost control, falling into busy Koramangala Road, narrowly avoiding a severe accident.

Beware before you buy

With utter disappointment and harassed, I am raising this ticket with #consumer complaints site to get a justice.

Date of Journey: 24/02/2022
CRN: [protected]

On 24/2/2022 morning, I have booked an OLA cab from Sukhwani palms, Wagholi to Panchasil business park, baner and paid Rs 347 for same. I have attached invoice copy of same. The bill invoice includes trip fare which includes tax also.

Same day, at evening i have booked a return journey through OLA cab from Panchasil business park, baner to Sukhwani palms, Wagholi and paid Rs 482. The bill invoice includes trip fare, taxes and ride time for distance (As if i am travelling with a PM or using OLA's extra ordinary service).

When i booked my ride it was displaying to me the approx estimated price for return journey would be Rs 347 - Rs 357 which i ignored as it was nearly same to morning ride.

After I completed my ride I came to know that my over all bill price was Rs 482 for which they have deducted 413 rupees from paytm and 69 rupees i had to paid to the driver.

when I called to OLA customer service Ms Daulat had picked up the call and said to me that bill was generated correctly and she will not be able to help me in any way. I have clearly explained the issue and the scenario for which I have called to customer service. She has raised 4 tickets for same, which after 2 mins went to RESOLVED status by their team, while I am still on call with Daulat. I asked her the reason behind marking the tickets as closed, she asked me to be on HOLD and later asked me a astonished question that "Sir, did you take screenshot of the estimated price before starting the journey". I never know OLA is expecting their customers to that also. So I asked her to transfer the call to manager for which she informed me that she will arrange a call back after 30 mins. i asked her to update the same on ticket as proof she did not do that and transferred the call to manager Arfat. I have explained the scenario and the issue to OLA manager in details and then he said that there was no deviation in charge and bill generated was correct.

I informed him that I have checked very clearly that the estimated price was Rs 347 - Rs 357. He said that as bill was correct he will not able to help. When I asked to manager, did OLA have any screenshot for same, he denied on same.

I believe that OLA is harassing customers like this and taking money from them.

I have attached both ride bills for your reference. I expect Consumer complaint dept to take a strict action against OLA and provide me justice.

I purchased an OLA Cabs gift voucher worth Rs 500 on 25 Aug 2021 to be used on cab services from GYFTR site of HDFC smart buy .After 5 days of purchase, I realize that the voucher is unusable owing to stringent terms & condition. Hence, I wrote to OLA to cancel the voucher & refund the money as the guidelines written on point no 15 from GYFTR terms & condition "which says write back to [protected]@olacabs.com, if you have any issue with voucher".I registered a complain with OLA Support with (Ticket[protected] on 31 Aug 2021. After multiple follows on 24 Sep 2021, they asked me to reach out to HDFC GYFTR. When call HDFC GYFTR during Jan 2022 month they told me to go back to OLA. In all these ping pong the voucher got expired on 17 June 2022.This entire episode of lethargy used by OLA & HDFC is a like a harassment. Now, they both are not even responding to my emails. Attaching the email interaction