Ola Cabs / ANI Technologies Complaints & Reviews

Today 28.06.2015. Time 16:30

I am p g venkat cell no. [protected], my daughter pavitra is using your service regularly.Her cell no.[protected].

She booked indica car to go to vadapalani to madanantapuram through your app.
Driver mr.Yesuraj cell: [protected]. Indica car.
My daughter got information about rate estimate would be rs.126 to 144/- for that distance.

After reaching there driver asked me rs.365/- ( crn[protected] and told me that he has got smsfor rs.185/- as his charge and showed that sms also.Balance will be for ola.

I enquired about this discrepancy to your customer care personal mr. Satish and he told that this charge was for peak time service.

I really do not understand when there is no traffic on the road and being sunday how it can be a peak time.

You asked the customers be polite, avoid using caps letters or abusive language.

But you will only loot the customer with out giving proper information.

This is nothing but day light robber. If i talk to you personally i will use only abusive language because you only deserve that by stealing somebody's work and staling other person's money without doing any service. You will loot the customers.

If you want to resolve the issue refund the money.

If not i will consider the extra money given to a pimp who steals money from women who sells their body for their living.

Your service is nothing but pimp by doing a cheating service.

Keep looting
P g venkat
[protected]

I hired an OLA sedan (Swift Dezire TN09 BZ 3641) driven by Mr Gopinath from Usman Road, Chennai, TN at 7pm on[protected] to go to Chromepet along with my NRI family members. We were 5 Members and since it was raining quite heavily and since OLA PRIME vehicles were not readily available, I had no option but to engage a Sedan although I am aware of the fact that the permitted passenger capacity for a Sedan is four only. When the Taxi arrived, I informed the driver about my extra passenger problem. After mumbling and cursing me for not booking anOLA Prime, the driver agreed to take five passengers by paying an extra Rs 50/- over the actuals which I agreed. The driver's antics started soon after when he heckled at me for wearing a passenger seat belt. When I told him that it is a safe practice which I always do, he commented circastically that I should believe in God and not on seat belt. When I told him that I had travelled several times by OLA and hired cars in India, he heckled saying that "so you already know that a car has a steering wheel, tyres, brakes etc". When I told him to mind his business and drive the car and I would lodge a complaint with OLA about his disrespect to the passenger, he retorted saying that he doesn't care whether it is OLA or GEELA and would frame and hang my complaint in his house. To avoid any further precipitation of the matter, I kept mum until we reached our destination despite his attempts to provoke. I have been patronizing OLA services regularly as may be verified from your database, this is my worst experience with an OLA driver, who is very rude, abusive and lacks minimum courtesy while dealing with customers. My NRI family owed not to engage an OLA cab in future after this experience. In my opinion, such drivers would certainly harm the reputation of OLA as an efficient service provider and I strongly do not recommend this driver for passengers who are keen about good customer service.

I am C V Bhargava, my cell no.[protected]. I travelled from House no.6-279, Bank Colony, 1km away from Suchitra X Roads, Medchal Road. I reached Flat no.501, Concrete Cornett Apts, HUDA Layout, Hyderabad, 500019, Driver`s name is Shri Ram, Car no. TS07UA4927 ( Maroon Tata Manza). The fare as per GPS received in the message was Rs.383 (25 kms). But the driver demanded Rs.431(29 kms). As per our sms message, the distance is 25kms and the driver`s version was 29kms. How can there be such a discrepancy? The A/C in the car is not working and we suggested a shorter route to reach Lingampally which the driver bluntly refused. If the discrepancy is Rs.10 or less, it is understandable. Rs.50 is too big a sum. Please investigate into the matter.

Cab was booked for a pick up at a particular time but it did not arrive. We have waited until 5 minutes after and called the driver. The driver then tells us that he is at a far off location and will not be able to make it on time and asks us to look for alternate cabs in the app. Website says that booking a cab immediately is possible only through a phone call to 33553355. But no one has answered our call. Driver has no responsibility to call and inform the customer in advance. At the last moment we could not find transport to the airport and we got delayed for check in. Our connecting international flight was also affected by this negligence.

I booked an Ola Cabs on 27th June. I requested to go Dakshineswar(Kolkata). Driver said that It was not within region. I told them I go many times, but still he can confirm from Ola cabs once. He called Ola Cabs and they confirmed that it is within region. Then I complaint against that driver that without knowing area he was refusing to go. Hearing me complaining against him, he immediately got down from cab and told me to get out of the cab immediately, he will not go. He threaten me that, he don't have fear with Job. I told him that I would complain against Ola Cabs, he aggressively told me do whatever you want to do. Then when I was standing in front of Car, driver pushed me with Car and roughly flew away. I told him not a single abusive word, i was talking with Ola Cabs support in English, and he told Ola cabs that I was abusing in english and talking about him. this is one of pathetic service from Ola cabs, and in last 2 weeks, 3 time Ola driver refused to go heart of the city saying that its not their region. I want a strong action against this.I am going lodge a complaint against Ola cans in police. My details: CRN: 94989532 Driver Name: SK ULLAH Car Number: WB 04 G 3371 Time: 6:59pm on 27 June, 2015 mail: [protected]@gmail.com Thanks Sudipta Sanyal [protected]

I booked one cab at 2:54pm vide ref no CRN94912853.After sometime the driver called me and told he was at dakhineswar and as there was huge traffic jam he refused to pick me up.and clearly told me to cancel the booking.I didn't know what to do bcoz it was already 3:30.but before my cancellation I think he cancelled the booking.then another driver pawan Singh called me and reached my home around 4:10pm. The first driver Mr. Paw an tiwari ([protected])also refused to tell his name as bcoz every message I got was being delayed very much.when the second driver came (bikash Singh) I felt very insecure to board the car as becoz I didn't get any msg from your side.I left the 2nd car at about 4:45pm but I got all the msg after 5pm.I do not expect this type of inconvenience from your side.otherwise we have to think to travel by OLA cab for the second time. I also want to tell you dakhineswar is very near from my home and that road is very clear to travel as it is on the way of my workplace. Today also I passed that area at about 2:30pm.

dear sir/madam i had booked ola cab well in advance of 1 hour my customer id is 94445021 but i am sorry to say that your service is getting pathetic day by day and upon all your customer care executive are so rude that they said you should have made an alternative arrangement well sir if i had to use that alternative arrange why would i equire your service well sir i will never ever take ola cab and will advice all to avoid the ola PATHETIC OLA AND ABOVE ALL PATHETIC ITS CUSTOMER CARE EXECUTIVE

Respected Sir, I have a complain against ola cabs ambala.I booked a cab on 22nd june at7 pm from my registered no[protected] for my relative to travel to the railway station for the visitors train to delhi which was to be boarded at 7:40 to delhi.The driver came at my residence at 6:50 and started the cab in a minute in which only my relative outside of the city was to travel and was told to the driver to drop at the railway station.But later on we came to know that the driver has taken a totally wrong route, he had deliberately travelled totaaly incorrect route made a round trip and then returned to the starting point to take the right route thereby taking up about extra minutes for a journey supposed to be completed in 10 minutes and charging us about 100 ruppess extra and causing my relative to miss her train causing her damages of approx rs600 for the missed train and another 400 odd for buying new ticket and also in the process of buying a ticket due to the tension her mobile(apple iphone) got stolen all because of ola cabs.So in short that ola ride has caused us 184+600+400+20000=Rs22084 in damages ++ a lot of mental agony, inconvenience, frustration, tension and pain.Now she was left without any help only because of ola cabs who hire drivers like these .On bringing it into notice of ola cabs they did not do much only refunded us Rs50 accepting their mistake.It was all the fault of the driver of ola cab.We suffered great inconvience due to the deficient services from ola cabs so we want adequate compensation upto Rs50, 000 for the misfortune and harassment caused by them. Our ride details are---- Total fare-RS184 (should have been 80-90 rs) INVOICE NO.93595947 22 Jun, 2015 TOTAL DISTANCE: 12.32 km(should have been 7 km) TOTAL RIDE TIME : 30.0 min( should have been 10min) I hope you look into the matter and compensate us accordingly. REGARDS UMESH JAIN 66 PREET NAGAR, AMBALA CITY [protected]

I had booked OLA cab for Airport Pickup from T3 on 19Jun-15 at 10:00AM. Driver "RAJENDER" ([protected]) with Maruti Swift Dzire "DL 1 YD 7413" was assigned and came to pick us up. My father accidentally left off his Specs in his car. We called him repeatedly for 1 week and he would say that he will come to give the specs. We stay at GK-1 and once he was in GK-2 for his duty but still couldn't take time to come and give the item. Today we called him and we even agreed to pay him for Petrol price for round-trip but still he would not come and showed no Interest in returning. I asked him to submit the Specs in OLA headquarters/office from where I can collect but he refused saying that there is no such office. Please help.

I travelled from Bangalore airport to white field last Sunday 21st June 2015 and The toll fare was taken separately by the driver the amount was 120 Rupees. Initially when I asked him he said as per the management it has been decided so that toll will be excluded in the bill. But later I came to know that this driver has cheated me and I need my 120 rs back and suitable action should be taken against driver. We use ola cabs because we trust your company and for the immediate response we get from you. If your people start cheating like this it will cause a huge damage for your organization. I need an immediate reply on this.

I book a cab on 25/06/2015 from ola cab app from my location Faridabad, ballabgarh city to bhiwadi city upto my office Location. The driver left me on the way to faridabad to bhiwadi, not to my destination point when I asked to the driver he told me that they don't have permission to go outside Delhi NCR. So I talk to his coustermer care he also told me same thing .so I asked why you don't tell me everything initially . he told me sir it's not update . now I am facing problem now .I am not satisfied with his service Ola! Your total bill for CRN94236291Your invoice is on its way to your e-mail [protected]@gmail.com..

I have booked ola cab on 24th...Jul have way to cheat customer ...I have called ur customer care no. 6times and they told me that my fare will 520 rs n wen I booked ur cab after ur call center assistance after the ride they charged me 1300...what the pathetic way to cheat customer...I will definitely go on social media regarding dis the cab driver was not even know The location ...dey just wasted our half n hr for that ...n after they he gave us reason of that he don't know the area... I want my money back ...ul have committed me 520 I am ready to pay but rest I want ...ul r just cheating ..customer if did is not getting resolved I will go social on DAT...freaking services freaking organization to have a service with...

I have very pathetic experience with OLA. They are not bothering about we people who has very bad experience. In the last moment just before 5 mints they are sending sms that we are sorry to cancel your booking, how pathetic it is. If an old person is there to travel, what they will do? And they will do at the very last minute. I will never use this service and will tell my whole corporate friends not to use it.

For the first time on 29/05/15 11.32 pm i booked ola cab. Confirmation came at 11.33 saying driver manoj kumar[protected] tata indigo up80 bt9911. Since i had to catch train at 12.15 am i tried to call the driver, he did not pickup my repeated calls. I called till11.50 pm but he did not respond. Then i picked auto and went station. I nearly missed my train. my trust was broken with this and i will think while booking ola again.

One of the worst experiences ever, it took some time for me to come out of the trauma. I want to lodge a complaint on this Driver and OLA. The driver was a psycho and OLA did nothing to fix the situation. There was neither any apology from the driver nor any positive gesture from OLA. OLA didn’t send another cab even on that day. Driver name - Kiran Kumar Car Details: White Toyota etios KA 02 AE 1365 Driver Details: Kiran [protected] This guy refused to travel and threatened me. He was violent and threw my phone on me just because I told I will complain. He abused me with all bad slang and kept shouting in front of my apartment. OLA did nothing on this, such a crap cab service and keeping such voilent instinct psycho drivers. The drivers mostly are such rude and never turn up on time. This wasn’t the first experience but yes this was the worst one till now. If OLA keep such drivers with violent instincts towards woman, where is the safely? I am scared and still don’t feel safe the way he threatened me. We don’t drive free, nor any extra service is being asked from you people but is this the behaviour or service expected.

Due to this unexpected price fluctuations the customers are running back to UBER. This has affected your business targets and Mine. Since 3 weeks OLA is not giving me much profit..I am here to do business please make the customers comfortable again to use OLA. Else ill have to go to Other companies to do business and achive my profit Targets.

I have samsung galaxy star pro s6272. I tried to book ola several times through phone call but they replied me that booking through call is not available booking through app only is the possible way. But the ola app is not supported in my mobile. How can I book the cab now??

I Booked an OLA cab from Katwaria Sarai to Barakhamba Road, New Delhi. The total fare amount for 12.4 km approx cam to Rs. 212/- approx as per meter but I was charged Rs. 475/-. I am a regular commuter of OLA and I have been hiring your vehicles in peak hours. This is my office time and I take the vehicle time at this hour only. But I never had to pay Rs. 475/-. The maximum I had paid because of peak hours is from Rs. 250/- to Rs. 290/-.I am feeling cheated. Even your vehicle driver was stunned to see the bill and he requested that he should be paid Rs. 475/- only as the same has been deduced from him. Thereafter, I can settle the account with you. I never wanted to create scene so l paid him Rs. 475/-. You would appreciated that I always take the vehicle for my office at peak hours. Many a times I have to Pay extra i.e. instead of Rs. 190/-, I paid Rs. 250/- to Rs. 290/-. In the instant case do you want to say that you are charging more than 200% than than the actual one. You should informed me earlier. Had I been aware of this, I would have never taken this vehicle. Kindly look into the matter and as I lam a regular commuter of OLA, this unjustice should not be done to me otherwise I will never go for this vehicle. Thanks & hope to receive your reply and the balance amount may be refunded to me. Hope to hear soon from you. Reshma Dadhwal A-17, DDA(MIG) Flats, Qutab Enclave, Phase I, Nerw Delhi-110 016 [protected] email id : [protected]@peclimited.com

I booked an OLACAB today 21st June 2015 from hydeguda to airport at 09.05pm via CRN93372487 driver call and suggested to re book the cab after that as I have to wait and before timing that is not my fault CRN93399477. On reaching my destination at airport the driver told me a bill of Rs 1053/- !!! It doubled the bill saying peak charges. When I called up the call center they were unable to give any correct explanation and said will lodge a complaint will receive response in 24 to 48 hours ...this every thing is make fool to people...

I booked an OLACAB today 21st June 2015 from Bangalore airport at 10.22 pm via CRN93421435. On reaching my destination at Koramangala the driver told me a bill of Rs 1861/- !!! That's Rs 43.10 per km. When I called up the call center they were unable to give any correct explanation and kept insisting on paying the bill. I have already filed a police complaint against olacabs in Koramangala police station. I think they are breaking government laws by manipulating service tax, toll charges, waiting charges etc. I want to ensure that people are not fleeced by olacabs in the guise of economical taxi service.