Ola Cabs / ANI Technologies Complaints & Reviews

I had booked a ride today at 8.15am, and was informed that the cab would arrive within 12 minutes. This was OK. Later, when the driver phoned, he informed that he was at Velachery, and it would take him at least 20minutes to reach Thiruvanmiyur. When informed that I wished to go to Adyar, he said it would take him 30minutes to reach me! He suggested that I call for another cab. When I did, I was informed that the rate would be 1.4 times!! This is daylight robbery, and your drivers are no better than the notorious auto drivers of Chennai. Kindly look into this and revert. Janet Naraynen CEll no. [protected]

- Date of Incident : 17/06/2015 - Company : Ola Cab ( ANI Technologies ) - Description of Incident : I am from kolkata and i booked a cab from Howrah railway station till my home which is about 11 Kms. The usual bills (amount payable) are Rs 170-180 in Ola and 145-160 in Uber. I am a regular user of Ola so i know the bill amount. Today, the bill was Rs 515 and the parking charged i paid was Rs 30 so total of Rs 545 /- . I can make 3 same distance trips with that money. i called these folks and they showed no mercy and said it was peak time charge! it was 1:45 PM in the afternoon! are these guys joking around with passengers ? i emailed the customer support team and they do not have the courage to respond atleast. I want 50% of the amount refunded to me ASAP.

Yesterday, on 16.06.2015, I had tried to recharge my Ola money account with Rs.999/- through net-banking. After the money got debited from my bank account, the app stopped working and my session got abandoned. I was asked to go for a fresh transaction. I again went for a recharge of Rs. 599/-, which was unsuccessful first and session again was abandoned but when i clicked on the manual link 'to continue', it was successful. But till date the first failed transaction for which Rs. 999/- was debited from my account is yet to be credited. I had made innumerable calls OLA customer case for no resolution. The support team's callous attitude is astonishing and apart from apologizing and taking action, they did nothing so far. They have even stopped picking up my calls. It seems now they have resorted to cheap tactics to rob users of their money and they have been doing this for long now. I saw similar complaints dated 8 months back. OLA have deliberately not corrected this glitch in their app so that they keep on robbing customers of their money this way. Deepanshu Yadav +91-[protected]

I have book my Ride two days before. CRN 91467961. Booking karte samay bataya gaya Ride k 30 minutes pahle SMS aayega. Ride k din 6:15 pe[protected] pe Shruti medum n SMS pe Say Ola to your driver Sarfraj Alam ([protected]) for CRN 91467961. White Indica vista CG 07 AV 3756 to pick you up @ 6:30 AM, 17Jun Isko kai baar call karne per bhi isne call receive nahi kiya, hamne fir se[protected] pe call kiya 6:30 pe Updated details for CRN 91467961: Amarjit Singh ([protected]). White Indica vista CG 07 MB 1028 to pick you up @ 6:39 AM, 17Jun. Is driver se baat hone pe 20 minuts me aane ko kaha gaya. hamari Flight Raipur - Hyderabad thi hame subah subah dusra arrengment karna pada. Hame booking cansal krani padi,

I was driving a two wheeler in the Beach road (Chennai) when i heard a honking sound. I saw that there was ola cab behind me who was continuously honking through my rear view mirror. I indicated that there was a Government bus ahead me so I had to drive according to that bus speed. Inspite of that indication he overtook and drove past in a very high speed. After few minutes, I spotted the same cab in a signal and he saw me too. He waited for me to start and repeated the same thing but this time he drove so closed to me that I was on the verge of falling down. And on top of all this, in front of his customers he was abusing me. His car number is TN 21 AC 5969.

OLA CAB service is very bed service, I have book my Ride two days before. CRN 91467961. Booking karte samay bataya gaya Ride k 30 minutes pahle SMS aayega. Ride k din 6:15 pe[protected] pe Shruti medum n SMS pe Say Ola to your driver Sarfraj Alam ([protected]) for CRN 91467961. White Indica vista CG 07 AV 3756 to pick you up @ 6:30 AM, 17Jun Isko kai baar call karne per bhi isne call receive nahi kiya, hamne fir se[protected] pe call kiya 6:30 pe Updated details for CRN 91467961: Amarjit Singh ([protected]). White Indica vista CG 07 MB 1028 to pick you up @ 6:39 AM, 17Jun. Is driver se baat hone pe 20 minuts me aane ko kaha gaya. Hame booking cansal krani padi. Jb timely service provide nahi kar sakte h to band karde ye sarvice.. Aapki ye bahut hi ghatiya service hame DI gai h.

It's very bad experience wid ola cab service n there drive .. ola cab promise tht giving gud service for passengers .bt as I have a worst experience ... cab number 1542 assam.. guwahati airport ...when I ask for cab booking driver did misbehaver n use very slang language wid me finally I came to know thts...Driver was having alcohol .. . ola cab I wll never travel wid u ...n I believe not only me there are many people who might face like this problem. ...

I have been actively using OLA app since last 2 months +; however since last 3 days suddenly the app has been giving Error as described below When using the OLA app from my android phone - Sony Xperia It gives the error - "Unable to reach our Servers' Any technical help/suggestions would be appreciated From an OLA fan/active users Noel [protected]

I booked OLA today morning ie, 16th JUN 2015 at 5:00 AM from JP Nagar 2nd phase to Central Railway station Bangalore. The booking number is CRN91686636. My parents took the ride to railway station. The invoice amount was Rs 148 but the driver collected Rs 250 as my parents were not aware of the invoiced amount. After they made payment they called me and informed me. I immediately called driver but his phone was switched off. Later I called driver at the same number around 10:00 AM but he lied to me saying he was not the guy who drove the vehicle in the morning. I called up customer care and reported the issue. They informed me that they will check with driver and refund my money. Till now I did not receive any update from your customer care. Please find below the driver and vehicle details. Driver Name - RUDRESH B Contact # - [protected] Vehicle # - KA 02 AD 8417 Please do the needful.

My son along with two friends booked a cab from Nagarbhavi, Banglore law school to railway station on 11.6.2015, time was 7.00 pm, cab reached at 7.30pm, driver made no attempts to even try to reach station, as a result all three boys missed their train and had to travel by unhooked means of transport . This has caused me great mental trauma and loss of money . Kindly resolve this by compensating the money towards train ticket and bus ticket .

Dear sir, I hope, I am a regular user of Ola. I have complaint against Ola cab that they are charging the different amount for the same place in every visit, while the pick up place and drop place are the same. sometimes they charge 103 for sedan, sometimes they charge 136 for mini cab. sometimes Rs.80 by mini cab. all the time having different bill. I dont know how they do it. The services are also poor u can not rely on Ola when u r going to catch flight or train, They are so late in pick up and I don't know what they do with gps that they can not find the locations. Highly dissatisfied with the services of OLa.

I booked the cab for 7:27 PM, but the i got the driver details 10 minutes before after calling the costumer care. After that i got a call from driver at 7:23 about my location, when i tried to tell him the location, he said that am new to that area, and he told me his location at around 10 kms from here. Then I gave him 10 more minutes (I waited till 7:30), Again I called him, he was still 5 kms away, and he was still very confused about the way. Hence, I cancelled the cab and tried to get the train by my own car but couldn't catch since the train was at 7:48 PM, but due to all these mess i was i was already too late. I fully regret that i booked the ola cab. My details are as follows:-- Name- Vibhuti Vaibhav book no. - CRN91598150 Date -- 15 june 2015

I booked ola cab for my mother who suppose to go for medical checkup here in Hyderabad BBR Hospital, which is well known Hospital in Hyderabad. The pick up time was 10am and after multiple calls the driver found out our address and he took 3 hours to reach BBR Hospital which is very unlikely and he gave us lame excuses and over charged us by saying he doesn't know the route and he started driving only from last 1 month as if its my problem. I spoke their Customer Care executive and their just there to convince me that they wont repeat it next time(there is nothing like next time ola). The Driver does not even how to use the navigator properly which is surprising.Just to expand their business these folks are hiring every Tom, Dick and Harry and not considering the customer safety and security. My mother was so panic that she started crying and the driver just roaming here and there to increase the meter(Bloody cheap trick). Please guys get some dignity. Shame on you.

I booked ola cab in kolkata near niccobar park and The driver is misguiding us, even after telling him the correct address (nicobar park gate in kolkata), he does not reached our address and goes on making excuse that its not in their(olacabs) radius, but soon i saw another ola cab reaching there...such a irritating and stupid drivers you have...take strict against him..wasted my half an hour in this process..useless drivers you have in kolkata...Trust will fade away soon if continue this process of misguiding. I telling him the correct address (nicobar park gate in kolkata), he goes on making excuse that its not in their(olacabs) radius, but soon i saw another ola cab reaching there...such a irritating and stupid drivers you have...take strict against him..wasted my half an hour in this process..useless drivers you have in kolkata...Trust will fade away soon if continue this process of misguiding. CRN NO[protected] Name -Sudhir Goswami No - [protected] Car - Mahindra Scorpio WB19F8449

Today we tried to book an Ola Indica Cab through our mobile phone but the customer care told us that it is not possible to book a cab through call centre without a smart phone app. or it should be booked through ola cab website. What would people who do not have access to smart phone or internet connection do? Does this mean that everyone should be techno-savvy to travel by Ola Cabs. What would the others do? This is simply ridiculous. Ola Cabs owe a logical explanation to this.

On[protected] I, with my friends booked Ola from sargassan road to kankaria lake in ahemdabad. It took 24 kms to reach the destination with the amoubt costing Rs. 308. On the return journey, i booked another Ola. The driver told us on his own, that he would take us through a route with less time.We nodded in 'ok' to him, upon the condition that he was sure of his words and the route. But he instead not only took 20 minutes more, but also...

R/Sir yesterday 4.00pm I have booked a ola cab at Raipur chhattisgarh for going to bhilai.CRN NO was 90671612 white tata indigo car CG 07 AW 1057after completing my journey bill amount was of Rs 425. When i paid the drive Rs 425 he asked for Rs 425 more and said that as it is out of city journey its double will be billed as returning charge and took rs 425 by rudely arguing

This Ola driver was busy talking over the phone while crossing from side lane to a mail road. Our vehicle was in the main road and without noticing us he ramped. Our vehicle almost fell then we told the driver to not use the phone while crossing the main road as per traffic rules, suddenly driver turned extremely Abusive and he telling scolding in the local language. We spoke in Hindi so he started telling to go and learn Kannada to speak to him and started yelling in the mid of the road, it was a very bad scene created on the road which was uncalled for. He was asking whether we want to slap him... we noted this driver's number and raised a compliant in the Ola helpline number. Hope Ola team will take necessary action and warn the guy and inform him not to be racist and abusive.

One of OLA driver had parked the card in middle of the street and he was talking to another OLA driver who had his car parked properly. When I asked the driver to park the car properly initially he said it's alright i'm only asking address etc and later when i started noting down the number, he threatened and abused me. I've been a regular OLA user in the past and now I don't feel safe to take OLA anymore because of these kind of drivers. The vehicle no was KA41 A 6896 and this happened at around 3:30 in shettihalli, jalahalli(West), Bangalore. Please don't take Ola cabs as I've seen most of their drivers not courteous and too rude.

Dear Sir / Madam A driver with name Ravish has been mistakenly or wantedly given my phone number ([protected]) in his account which is causing un wanted meassages and calls being diverted to me. Please remove my number from his account. Kindly do the needful else i am going to log a compliant against Ola. Regards Mahesh