Ola Cabs / ANI Technologies Complaints & Reviews

To whom it may concern

It is rather indeed a matter of deep regret because of the behaviour of your staff at guwahati office and kindly take note of the following points noted below:

1) we have been to ola cabs guwahati office 5 times and also attended the conference that was called for to address the entrepreneurs / drivers interested to put up their cars.

2) we were fully confirmed to put up a car (Ford figo) in ola mini service but were shocked upon different talk every other day from your staff who called us to office and there were vast differences on what was told over the phone to us a week back and what was told upon arrival in your office after conference.

Esp. Kishore baishya refused to talk to us and the security refrained from allowing us to talk to the concerned manager in ola cabs guwahati office.

It's not that we want to quarell but fact is we want clear information to what was told to us in your conference few weeks back.

Please remember we are dignified citizens and hold good service but want to put car as we were interested right from the very beginning we heard about ola coming to north east.

Please take this matter very seriously indeed and do something about this lacklustre casual and bossy attitude of these stupid people who are occupying your office.


If not, we are consulting our lawyers to suspend your services and also your office out here because your staff are the front end of the people represent the image of a good concern like yours and it is shameful to be treated like this after sincerely visiting your office with an earnest motive.

Hoping you would take necessary action at the earliest possible or else we are considering alternativesa t hand.


Thanks.

Dear Sir, This is to inform you that we booked the OLA CAB from Sadar to city station Meerut at 4.15 A.M. on 13.06.15 . WE got the message at 3.30 that he would reach by 4.15, we gave a call back to him but he did not receive our call . Then we called on costumer care no. then he connected our line directly to driver ( Name – Mr. Sunil Kumar, Ph. No. – [protected], Cab No. – UPCT – 1288, Our Booking No. –[protected]. he told us that he would reach by 4.15 but he did not come and not picked phone call too and customer care no. did not respond also so we missed our train and we had to face a heavy loss . Now we have to complain against that driver and customer care Please take necessary action against this matter . Anuj Gupta [protected]

FRAUD IN CUSTOMER MONEY..I AM DRIVER OF OLA CABS. .THEY CHARGED EXTRA MONEY FROM CUSTOMER- SAYING PEAK HOUR BUT NOT PAID TO CAB OWNERS.. WHEN ASK IN ADMIN MANAGER --VARMAN.. HE SAYS TO COLLECT EXTRA CHARGE FROM CUSTOMERS..DO WHAT WE SAY..OR GET OUT OF THE CABS..WE ARE CHARGED BOTH BY ADMINISTRATION AND CUSTOMERS. WORST RESPONSE FROM THE ADMIN SECTION..

Hi, On may 10th 2015 I have hired ola cab from trimulgerry to airport. Near shamshabad I had pani puri that time I took my wallet from my hand bag that time my watch had fallen down. So I request you please find the watch and return back me. Please try to understand its my very centiment watch. I was out of India 2days back I reached that's why complaint is launched very late. Please do needful. Name: Neeraja Contact no: [protected]

On 12june 15 i was shocked to see that KaO3 4146 ola cab driver was not only rash in driving but when confronted with was very abusive and threatening please reprimand him or he might cause accident soon this untrained rash driver was not only violent but seemingly unmindful of basic public safety after having complained to ola no action seems to have been taken ola continues its substandard services nd hiring its dangerous criminal like drivers there helplines are very inaccesisble I would request ola to immediately cancel this drivers license.

Hi there, I am a regular customer of Ola at New Delhi. Yesterday night, my experience with your driver was like a night mare (CRN[protected]. Just after ride I requested driver to turn on AC, he replied AC is on and if you need cold air come on the front seat, but am sure that AC was not working. I told my destination; that was known to him, but in the middle he diverted as I was on a call so couldn’t intervene him. Once, I asked about the diversion, he started giving lessons and at one point of time told ‘ If you ride radio taxi then you should know we know better knowledge of routes’ . Probably he was Drunken and constantly making threatening arguments. He was continued taking vehicle in lonely routes and on interruption and at one pint of stopped the vehicle for the arguments. Immediately, I contacted Ola customer support and they have arranged another vehicle and I reached to my home at 10:30 night. I sincerely suggest you to remove this driver from your crew as he is dangerous and might be more dangerous with the customers who are not strong- such as women or girls. I want to know your actions on this complaint. If it I don’t hear from you then I will move to consumer forum. Thanks, Faiyaz Akhtar [protected] Asssistant Director MAMTA, New Delhi

I have travlled around 13 kms in an ola auto and i have asked driver to request for otp for payment so that i can pay from ola money. But he said that ola people are not giving money so collected fare with extra 10r.s tooo... if it is the case why ola is asking us to recharge our account... this happens frequenty when we use ola auto service. My trip details are KRN 18733089 on[protected]. morning 9:13 a..m

Crn90246663 & Crn89971952 were travelled for the same distance. From railway station to maniyakarapalayam and from maniyakarapalayam till railway station. However the fare for crn90246663 for a mini was INR 173 and for cnr89971952 for a sedan it was INR 114. Kindly let us know the reason for the difference in the rate.

Hi, Driver details - CRN88391019 Name - Dada A Mobile no - [protected] I had been used ola mini cab on june 4th in hyderabad and forgot a tupperware bottle worth 200 rupees in the cab and requesting him since last 7 days and the driver is not at all showing any interest in giving back. Please help me in this regard. Thanks, Swetha [protected]

As usual the taxi booked got delayed and had to miss my flight and ultimately my friends wedding. This is the 2nd and last time when I have to pay such amounts for using ola cabs. They are never on time and they cancel the booking at the very last moment leaving GOD to your rescue. Everyday new type of charges they create and levy just in case they fulfill the deal. Before booking and after service (just in case you are the lucky one) pray to GOD and thank God instead of ola.

I have traveled 10 kms in hyd today in ola cab. I was told the charge would be 1.8x . Assuming the fare to be 180, I hired the cab and I m charged 326 rupees. The driver also has no clue why! When I call the customer care, I m told the rest after 180 is service charge. Who on earth would pay an almost equal amount as service charge. Why should I choose ola if this is the case. I would advice everybody that I know against ola! This doesn't make sense to me. The same ola cab last week did not charge anything extra. Disappointing service! Would never hire another ola

i booked OLA cab for 8June 2015 morning 4.40 am for pune airport. got the confirmation. but did not receive any driver details or other communication by the company till 20min before the pick up. called myself at the customer care and was told a cab would be sent in next 10min. got the driver details. no cab arrived. then got the message from customer care stating "regret" that there was no cab available. i would have missed my flight because of the irresponsible attitude of the company of not informing me about the cancellation. Luckily got an auto at such an odd hour and boarded my flight. would OLA refund my ticket fare if i would have missed my flight because of their carelessness?

i am ola cabs regular customer since it is launched. i own maruthi dzire, but i like to take ola cabs very often-frequently. i booke ola cabs CRN88526635 on 04.06.2015 time 8.44pm driver name : mr. prakash[protected]. i used to give more tips for drivers to encourage their service to ola cabs. the grievance is : we missed our lunch bag on 04.06.2015 in the car. the driver daily saying that he will give tomorrow, tomorrow and kept on saying that tomorrow. i told him to give the lunch box in his origin place itself. we have pharmacy branches in and out coimbatore. finally today he is using wrong words, he behaves rudely, he spoke auckwords. it is not that lunch bag worth of Rs.200/= but the way he behaves with customer, i dont like it. hereafter I will not book ola-cabs. i will inform to maximum possible my friends to not to book ola cabs for the driver mr.prakash behaviour. very very bad. conclusion : 1. lunch bag 2. we dont like driver prakash move with a regular customer like me. N.S. ASHOKA [protected]

hi this is reshme .I am new user in ola but my first experienced was worst . I activate this service from one of my family member... She ask me to use your cab its fab service nd all ... From belgachia to Shealdah Moulali it charged 260...this is too much ... before that we take a ride on Taxi for sure they are better than your service ...atleast they will not add all fake charges( Peak Pricing charge (1.8x) ₹115.52) for what u ppl take pik price, , , , , that tym there are lots of ola cabs are availabe, , , , , , , , , and when i book the cab that tym the pop up come to me that if more than one cab will reach to me then you ppl will charged... bt not for the pick charge... i[censored] ppl will not pick us thn for what we will give u the bucks ... PLS EXPLAIN OLA Reshme Roy Thanks for using Olacabs TOTAL FARE ₹260 TOTAL DISTANCE: 6.76 km TOTAL RIDE TIME : 22.0 min OLA MONEY DEDUCTED 100 CASH PAID 160 FARE BREAKUP Base fare for 4 km: ₹99.0 Rate for 2.76 km: ₹33.12 Free ride time (10 min) ₹0.0 Ride time charge for 12 min: ₹12.0 Peak Pricing charge (1.8x) ₹115.52 TAX BREAKUP Service Tax ₹13.78 (Included in total fare) BOOKING DETAILS Service type Kolkata, Cab, Sedan Booking Date 07 Jun, 2015, 11:36 am Pickup Date 07 Jun, 2015, 11:45 am Booking Email id [protected]@gmail.com

RESPECTED SIR, I AM SORRY TO INFORM YOU REGARDING YOUR POOR SERVICE AND LACK OF CONSUMER SUPPORT FROM YOUR COMPANY'S CONSUMER GRIEVANCE DEPARTMENT. The following are the CRN number on which your company has failed to provide service on repetitive basis:- --CRN NO.[protected] --CRN NO.[protected] -- Also one more booking ( Booking Dated 09/06/2015 ) from Mob. No. [protected] Due to your lack of support and service, me and my family suffer undue hardship and mental stress. Also we missed a train today.

I booked OLA cab from Ambernath on 09th June 2015 at 10:11 am to ride out at 02:30 pm, received confirmation SMS regarding same at 10:12 am ( Booking number : CRN[protected] I supposed to get driver n cab details 30-60 mins before my booking but it doesn't happen. Called up OLA cab customer care at 02:13 pm to know why I haven't received any update on ride. She told me OLA do not provide any service at Ambernath, I was shocked after hearing this. I asked her why did you take the booking then ??? She said may be its an error. I told her to transfer the call to superior person. She put me on long hold, in between the call I received a message from Ola at 02:18 pm, that cab is on the way and there is a potential delay of 30 mins, still my call was on hold. I waited for another 5 mins still I was on hold, thought may be my cab is booked. To confirm, again I called up customer care, again same happened, she said no cab is booked and can't find any cab for me. After long hold of 10 mins finally there superior came online. Telling me its technical error and they can't do anything on it. Due to this I unable to reach for my important meeting and ended up financial loses. This is very very unprofessional. Not at all reliable. Questions to OLA Are you reliable ??? If you take booking why didn't you provide me a CAB ??? If you dont provide service, why did you take booking ???

Last Friday I booked an Olacab at Cochin to go to railway station. Got sms confirmation (CRN[protected] with details of driver/car. Neither did the car come nor my repeated calls to the driver/customer care were successful. Finally a relative dropped me at the station just on time. It seems Ola ceased to exist after SMS confirmation! I wish I could say Ola to somebody in Ola!!!

8th June 2015 My name is Sripriya and my contact no. [protected]. I booked for a cab with Ola on 8th afternoon around 3.10 pm and I got my booking confirmation via SMS as well as on my mail ID. I actually booked cab @ 10.15 PM where the Cab should pick me up from Central Railway station. But then I got a call from the driver who has assigned against my booking @ 9.30 PM and he was asking me where were you. I told him that I was in the train and the train suppose to reach the station @ 10.15 pm only. The drive said okay I will wait When the train reached the station it was 10.25 the train got delayed by 10 mints, immediately I gave a call to the drive to make sure that he was waiting for us, but his mobile no was very busy. I tried twice his no was busy. Then I though I should not waste my time so I rushed to the place where the driver ask me to come. Once I reached the place and called him, he was telling in a very cool manner that your booking got cancelled pls book for another cab. I am actually with my 68 old mother and 45 old mentally challenged brother. I also informed about this to that Drive, kindly help me, my situation is like this. But he refused to listen my words. Then again I call OLA help desk to book another taxi, I could not get that no at all. I was trying very badly for it, but not succeed. Finally I book a cab from another vendor and I traveled. I have few question for Ola Cab: 1. Why did you send your cab very early when I asked the pickup only @ 10.15 pm? 2. How can you cancel my booking without taking my concern? 3. How can you serve the public when you are not understanding their urgency and emergency? 4. I really got chocked with yesterday's incident. I need an explanation why my booking got cancelled, why I told my situation to the drive he was not ready to hear me. All together very bad experience with OLA cab, I am totally unhappy with your service.

Sir, i had transferred a amount of 599 to ola cabs by my sbi credit card as my wife has to go to aiims hospital daily for paralytic treatment . the amount was successfully transfers to the ola cab account . after getting the amount they people are saying that i had applied for there "go green" initiative for which i had never applied i have no idea what is ola's gogreen program 599 transfer done on 4-6-2015 Harsh Mehta C-8 vijay kamla nehru nagar Jodhpur [protected] all communication with ola mail send to [protected]@olacabs.com from my side on 5-6-2015 From: "Eng Jodhpur" Sent: 5 June 2015 13:36 To: [protected]@olacabs.com Subject: amount transferred but no reflection in my account 599 rs transfered to ola cab account by credit card amount deduced from my account but no reflection in my account. user id harsh.[protected]@hotmail.com i had also communicated to ur call center but extremely bad responce reply received from ola on 7-6-2015 Date: Sun, 7 Jun 2015 13:41:28 +0000 From: [protected]@olacabs.com To: harsh.[protected]@hotmail.com Subject: Re: FW: amount transferred but no reflection in my account Ola Harsh, Thank you for writing in. As we checked your account is already credited to your account please check by logging in to your account. If there's anything else we can help you with, You can drop us an email at [protected]@olacabs.com. Regards, Nayaz Ahmed Customer Support Olacabs again reply send to [protected]@olacabs.com from my side on 8-6-2015 On Mon, 8 Jun at 11:05 AM, Harsh.mehta wrote: I HAD NOT APPLIED FOR GO GREEN WHY U HAD TAKEN MY MONEY IN GOGREEN U SEND ALL TRANSACTION DETAILS BY EMAIL BUT RECHARGE DETAILS ARE NOT SENT ON MAIL IS THIS WAY OF MAKING PEOPLE FOOL AND BY APPLICATION MISS USE U EXTRACT MONEY FROM CUSTOMERS I HAD RECHARGED THE OLA ACCOUNT TO GO TO AIIMS HOSPITAL DAILY DUE TO PARALYTIC ATTACK TO MY WIFE SO THAT HER ATTENDANT HAS NOT TO CARRY MONEY FOR THE MATTER . YOU CAN HAVE ALL THE INFORMATION ABOUT MY TRAVELING FROM MY ACCOUNT . AND WHY WILL I GIVE MONEY TO GO GREEN REVERT MY MONEY BACK .. HARSH [protected]

When we booked a cab in Mysore the driver Name called Roshan (White Tata Indica KA 09 B 3606) misbehaved and told me i cant come at the mentioned time so i planned to cancel the booking. And again he called us and used Vulgar language so i cancel the ride.