Ola Cabs / ANI Technologies Complaints & Reviews

i booked OLA cab for 8June 2015 morning 4.40 am for pune airport. got the confirmation. but did not receive any driver details or other communication by the company till 20min before the pick up. called myself at the customer care and was told a cab would be sent in next 10min. got the driver details. no cab arrived. then got the message from customer care stating "regret" that there was no cab available. i would have missed my flight because of the irresponsible attitude of the company of not informing me about the cancellation. Luckily got an auto at such an odd hour and boarded my flight. would OLA refund my ticket fare if i would have missed my flight because of their carelessness?

i am ola cabs regular customer since it is launched. i own maruthi dzire, but i like to take ola cabs very often-frequently. i booke ola cabs CRN88526635 on 04.06.2015 time 8.44pm driver name : mr. prakash[protected]. i used to give more tips for drivers to encourage their service to ola cabs. the grievance is : we missed our lunch bag on 04.06.2015 in the car. the driver daily saying that he will give tomorrow, tomorrow and kept on saying that tomorrow. i told him to give the lunch box in his origin place itself. we have pharmacy branches in and out coimbatore. finally today he is using wrong words, he behaves rudely, he spoke auckwords. it is not that lunch bag worth of Rs.200/= but the way he behaves with customer, i dont like it. hereafter I will not book ola-cabs. i will inform to maximum possible my friends to not to book ola cabs for the driver mr.prakash behaviour. very very bad. conclusion : 1. lunch bag 2. we dont like driver prakash move with a regular customer like me. N.S. ASHOKA [protected]

hi this is reshme .I am new user in ola but my first experienced was worst . I activate this service from one of my family member... She ask me to use your cab its fab service nd all ... From belgachia to Shealdah Moulali it charged 260...this is too much ... before that we take a ride on Taxi for sure they are better than your service ...atleast they will not add all fake charges( Peak Pricing charge (1.8x) ₹115.52) for what u ppl take pik price, , , , , that tym there are lots of ola cabs are availabe, , , , , , , , , and when i book the cab that tym the pop up come to me that if more than one cab will reach to me then you ppl will charged... bt not for the pick charge... i[censored] ppl will not pick us thn for what we will give u the bucks ... PLS EXPLAIN OLA Reshme Roy Thanks for using Olacabs TOTAL FARE ₹260 TOTAL DISTANCE: 6.76 km TOTAL RIDE TIME : 22.0 min OLA MONEY DEDUCTED 100 CASH PAID 160 FARE BREAKUP Base fare for 4 km: ₹99.0 Rate for 2.76 km: ₹33.12 Free ride time (10 min) ₹0.0 Ride time charge for 12 min: ₹12.0 Peak Pricing charge (1.8x) ₹115.52 TAX BREAKUP Service Tax ₹13.78 (Included in total fare) BOOKING DETAILS Service type Kolkata, Cab, Sedan Booking Date 07 Jun, 2015, 11:36 am Pickup Date 07 Jun, 2015, 11:45 am Booking Email id [protected]@gmail.com

RESPECTED SIR, I AM SORRY TO INFORM YOU REGARDING YOUR POOR SERVICE AND LACK OF CONSUMER SUPPORT FROM YOUR COMPANY'S CONSUMER GRIEVANCE DEPARTMENT. The following are the CRN number on which your company has failed to provide service on repetitive basis:- --CRN NO.[protected] --CRN NO.[protected] -- Also one more booking ( Booking Dated 09/06/2015 ) from Mob. No. [protected] Due to your lack of support and service, me and my family suffer undue hardship and mental stress. Also we missed a train today.

I booked OLA cab from Ambernath on 09th June 2015 at 10:11 am to ride out at 02:30 pm, received confirmation SMS regarding same at 10:12 am ( Booking number : CRN[protected] I supposed to get driver n cab details 30-60 mins before my booking but it doesn't happen. Called up OLA cab customer care at 02:13 pm to know why I haven't received any update on ride. She told me OLA do not provide any service at Ambernath, I was shocked after hearing this. I asked her why did you take the booking then ??? She said may be its an error. I told her to transfer the call to superior person. She put me on long hold, in between the call I received a message from Ola at 02:18 pm, that cab is on the way and there is a potential delay of 30 mins, still my call was on hold. I waited for another 5 mins still I was on hold, thought may be my cab is booked. To confirm, again I called up customer care, again same happened, she said no cab is booked and can't find any cab for me. After long hold of 10 mins finally there superior came online. Telling me its technical error and they can't do anything on it. Due to this I unable to reach for my important meeting and ended up financial loses. This is very very unprofessional. Not at all reliable. Questions to OLA Are you reliable ??? If you take booking why didn't you provide me a CAB ??? If you dont provide service, why did you take booking ???

Last Friday I booked an Olacab at Cochin to go to railway station. Got sms confirmation (CRN[protected] with details of driver/car. Neither did the car come nor my repeated calls to the driver/customer care were successful. Finally a relative dropped me at the station just on time. It seems Ola ceased to exist after SMS confirmation! I wish I could say Ola to somebody in Ola!!!

8th June 2015 My name is Sripriya and my contact no. [protected]. I booked for a cab with Ola on 8th afternoon around 3.10 pm and I got my booking confirmation via SMS as well as on my mail ID. I actually booked cab @ 10.15 PM where the Cab should pick me up from Central Railway station. But then I got a call from the driver who has assigned against my booking @ 9.30 PM and he was asking me where were you. I told him that I was in the train and the train suppose to reach the station @ 10.15 pm only. The drive said okay I will wait When the train reached the station it was 10.25 the train got delayed by 10 mints, immediately I gave a call to the drive to make sure that he was waiting for us, but his mobile no was very busy. I tried twice his no was busy. Then I though I should not waste my time so I rushed to the place where the driver ask me to come. Once I reached the place and called him, he was telling in a very cool manner that your booking got cancelled pls book for another cab. I am actually with my 68 old mother and 45 old mentally challenged brother. I also informed about this to that Drive, kindly help me, my situation is like this. But he refused to listen my words. Then again I call OLA help desk to book another taxi, I could not get that no at all. I was trying very badly for it, but not succeed. Finally I book a cab from another vendor and I traveled. I have few question for Ola Cab: 1. Why did you send your cab very early when I asked the pickup only @ 10.15 pm? 2. How can you cancel my booking without taking my concern? 3. How can you serve the public when you are not understanding their urgency and emergency? 4. I really got chocked with yesterday's incident. I need an explanation why my booking got cancelled, why I told my situation to the drive he was not ready to hear me. All together very bad experience with OLA cab, I am totally unhappy with your service.

Sir, i had transferred a amount of 599 to ola cabs by my sbi credit card as my wife has to go to aiims hospital daily for paralytic treatment . the amount was successfully transfers to the ola cab account . after getting the amount they people are saying that i had applied for there "go green" initiative for which i had never applied i have no idea what is ola's gogreen program 599 transfer done on 4-6-2015 Harsh Mehta C-8 vijay kamla nehru nagar Jodhpur [protected] all communication with ola mail send to [protected]@olacabs.com from my side on 5-6-2015 From: "Eng Jodhpur" Sent: 5 June 2015 13:36 To: [protected]@olacabs.com Subject: amount transferred but no reflection in my account 599 rs transfered to ola cab account by credit card amount deduced from my account but no reflection in my account. user id harsh.[protected]@hotmail.com i had also communicated to ur call center but extremely bad responce reply received from ola on 7-6-2015 Date: Sun, 7 Jun 2015 13:41:28 +0000 From: [protected]@olacabs.com To: harsh.[protected]@hotmail.com Subject: Re: FW: amount transferred but no reflection in my account Ola Harsh, Thank you for writing in. As we checked your account is already credited to your account please check by logging in to your account. If there's anything else we can help you with, You can drop us an email at [protected]@olacabs.com. Regards, Nayaz Ahmed Customer Support Olacabs again reply send to [protected]@olacabs.com from my side on 8-6-2015 On Mon, 8 Jun at 11:05 AM, Harsh.mehta wrote: I HAD NOT APPLIED FOR GO GREEN WHY U HAD TAKEN MY MONEY IN GOGREEN U SEND ALL TRANSACTION DETAILS BY EMAIL BUT RECHARGE DETAILS ARE NOT SENT ON MAIL IS THIS WAY OF MAKING PEOPLE FOOL AND BY APPLICATION MISS USE U EXTRACT MONEY FROM CUSTOMERS I HAD RECHARGED THE OLA ACCOUNT TO GO TO AIIMS HOSPITAL DAILY DUE TO PARALYTIC ATTACK TO MY WIFE SO THAT HER ATTENDANT HAS NOT TO CARRY MONEY FOR THE MATTER . YOU CAN HAVE ALL THE INFORMATION ABOUT MY TRAVELING FROM MY ACCOUNT . AND WHY WILL I GIVE MONEY TO GO GREEN REVERT MY MONEY BACK .. HARSH [protected]

When we booked a cab in Mysore the driver Name called Roshan (White Tata Indica KA 09 B 3606) misbehaved and told me i cant come at the mentioned time so i planned to cancel the booking. And again he called us and used Vulgar language so i cancel the ride.

I travelled today 08/06/2015 from Kodambakkam (chennai) to Taramani.Usually they will charge 100 rs for first 5KM and 12rs for every 1 KM.Totally i traveled 12.4km.Actual charge is 188ra.but they charged me 357 rs.same happened friday also.that time they redude the amount.but today they charged too much rupees.If we ask they telling that peak charges.I totally disappointed with their services.They charged doubly.before i traveled many time but i paid nearly 180 for this same place.I have proof also

Double amount charged by Ola taxi from Dadar to Kandivali. Invoice Number: 89455516 CRN Number: 89455516 Call center executive mentioned they cannot do anything about this as it is a premium charge they levy for night hours (2 times the normal night charges) however this was not communicated at the time of booking. This is ridiculous as firstly they don't inform people of charges and then secondly they charge 2 times the actual due amount. I would like to get a refund of the extra amount they charged me.

CRN[protected] Was booked to Railway Station travel from Chikhali Pune. We didnt receive any SMS for Driver Details. Later before 15 minutes, Driver called and asked for destination. He hung up the phone in between. Later he again called after 5 minutes and told his car is broken and he cant come. So basically he analyzed the distance and amount (which might be around 300+) and decided not to go. I told him to let Ola people know so I will get other cab. But he refused to do so, and cancelled by booking. (not sure how he can do that) Frustrated with situation I took an Auto and went to Railway station (pretty smoothly). Later I posted this scenario to Ola Cabs Facebook page. but they dont care to respond. Earlier also I faced lot of issues with Ola Cab drivers being rude, take longer routes and not punctual. CRN 89351476 question is still open.! And No one is even answering or being sorry for bad customer service. So my humble request to all : DO NOT BOOK OLA CABS. They are cheater and to Fraud business.

My booking ID was CRN89469029. I booked OLA cab for early morning 5.00am dated 08th June, 2015. For this, I had booked cab at 4.00am in the morning same date. I booked that cab for my old age parents as they had to take bus at 6.15am. But car didnot came till 5.15. So I called the cab driver named Manjunath M([protected]), car no. KA06D2685. But he said he didnot get any confirmation ID. So cann't come and cut the phone. I called customer care no.[protected] for knowing the status. The customer care executive said he will call back in 2 mins. But he didnot called back. I again called the same no. the executive cut the phone by saying "hello, hello, hello". I can hear him but he didnot just after my complaining. How come. This attitude is very much unprofessional. I am not expecting this from a reputed company like yours. I newly started using your cab. But I think I must stick to my previous choices. Yours not trust worthy. :-(

I rode an Ola Cab on 5th june, 2015 and was literally taken for a ride (pun intended)!! The distance of the trip as per their invoice was 14.11 kms (although it should have been not more than 12), and i was charged Rs.390 for this distance!! Which is about Rs.28 per kilometre!!! And what do they advertise?? Get a cab for Rs.10 per km!! Now let us look at the details: Base fare for 4 km: ₹80.0 Rate for 10.11 km: ₹101.1 Free ride time (5 min) ₹0.0 Ride time charge for 48 min: ₹48.0 Peak Pricing charge (1.7x) ₹160.42 Service type Bangalore, Cab, Mini Booking Date 05 Jun, 2015, 01:49 pm Pickup Date 05 Jun, 2015, 01:53 pm The journey was undertaken at 1.53pm, a time of the day which no one in their senses would call as 'peak time'. Yet Ola thought it is such a peak time that they have to charge me 1.7 times!!! Also observe how arbitrary and fraudulent this charge is. 1.7 times of X is Rs.160.42. So this X must be Rs.94.36. But nowhere in the other charges do we find an amount of Rs.94 !! So it clearly shows that the peak-time surcharge has no basis, neither with the time of the day nor with the calculation. The worst part is, i was never informed while booking that i would be charged a peak time charge, something which Uber cabs clearly informs. My invoice number is 88691577. I challenge Ola cabs to explain this surcharging to me, or else they can choose to face severe embarrassment on all online forums and also in a consumer court.

i booked a cab on 07/06/2014 for 6:30 PM. I get a message at 6:00 PM regarding the cab and driver details. At 6:35 i call the driver asking when would he come and i get a reply "i am not on duty". Further he says that he is unaware of the booking and that he is off duty. Upon persuading also he doesnt oblige and asks me to search for another alternative. even after unending attempts of trying to contact the ola cabs customer care number, it does not connect. Today being a rainy day and me and my friends having to travel close to 30 KM ended up paying double price for last minute changes. I being a first time customer would never want to take the services from here anymore. The same thong also happened to one of my friends when they almost missed their flight. I think its high time the company starts looking into these issues. Details of my booking CRN[protected] Booking ID

I have booked a ola cab on 7-6-2015. But before the pickup time the company cancelled my booking for a silly reason. They said that auto driver create some problem at a time of night. Due to this me and my has suffered too much. By this circumstances I have to drive my own car to the Nagpur railway station. I hope the consumer complaint will help for this.

Today we booked an ola cab from bomanahalli 26/1 Hosur road to Bengaluru airport at 5:14PM and got a drop at airport at 6:55PM . And the amount we had to pay was 1596 Rs which is too much . When we called ola cabs call center, they said they have started applying surcharge (1.7x) which ends up with extra money to pay of Rs 625.67 . So net net we paid 625.67 Extra for our Aiport drop . They says while we book it shows that we have to pay 1.7xKms extra while I didnt receive any initimation for the same, may be because they have recently started this surcharge thing .I only received notification that we have to pay approx 700Rs . They are making fool of customer for sure . If I would have known this, I would have never booked this cab . Before customer confirmation they should tell them the approx total amount which needs to be paid at the end of trip . We need our money back which we paid extra which is Rs625.67 . This is weired that we paid approx 30rs/Km to ola .

Hello Ola team, Today, 4th june 1.20PM i booked cab on ola cab app.cab was near to narhe bridge 10-15 away from Ambegaon pathar. Driver asked me for adress on phone . When he reached near to location he said on phone its too far he dont get money for this distance. When he arrived to my place.he was not ready to take shortcut just bcoz 2 mins (may be less)road was not good (in this area all people use same rout for four wheeler). He said he will take long route else he will cancel cab. Long route was near about 4 km long (Long route also have 1-2mins bad patch) still he was ready just to earn more. When i said no to long route he cancelled cab. This is not a good behaviour he should inform ola cab. This kind of behaviour is really big inconvenience to us as we were waitiNg for cab to go to the hospital along with my four month baby. Driver details : SANTOSH S ([protected]) for CRN88403809. White Tata indica MH 12 GZ 4969

I orderd a ola cab in jamshedpur(TATA), State- Jharkhand dated 6th of june 2015 (7:45PM). Order id:[protected]. I orderd cab to pick up my parents from home to station for a train utkal express timng 8:20PM. I got a confirmation msg from ola.com with driver detail. then i m waiting for cab n driver's call. he did not call me, even when i call him many times he did not recievd my call. n at last he did not come n my parents missed their train. Driver Detail:- Name- Bam Bahadur Nepali, m:- [protected], Car:- White Indigo (JH 05 AK 7699). Now i m HELP LESSSS.. PLZZZZ HELP ME FOR JUSTICE. This not a 1st time problem, I faced this problem earlier also. THANKYOU SIR.

Hi, This is regarding a booking which i had recently done with Ola Cabs, Bangalore, Me and one of my friend had to go for a college admission and we wanted to reach the destination asap. we booked a Ola cab, while boarding the cab the driver said he knows the destination location where we wanted to go (offcourse we had also mentioned the drop location while booking the cab), after travelling almost 15 kms when I realised that the driver is taking us through a wrong direction I asked him which way he is going, on that he said that the destination can be also reached through that way, on which I protested that that is not the way and the destination is totally at the other end of the city(8 years in bangalore and i know which way it was), on that the driver said that he doesn't know the way.The driver had wasted almost 2 hrs of our time making rounds inside the city in the traffic.Not only that he started abusing us with bad languages inside the cab and asked us to get down in the middle of the road. He said he doesnt know the way.