Ola Cabs / ANI Technologies Complaints & Reviews

8th June 2015 My name is Sripriya and my contact no. [protected]. I booked for a cab with Ola on 8th afternoon around 3.10 pm and I got my booking confirmation via SMS as well as on my mail ID. I actually booked cab @ 10.15 PM where the Cab should pick me up from Central Railway station. But then I got a call from the driver who has assigned against my booking @ 9.30 PM and he was asking me where were you. I told him that I was in the train and the train suppose to reach the station @ 10.15 pm only. The drive said okay I will wait When the train reached the station it was 10.25 the train got delayed by 10 mints, immediately I gave a call to the drive to make sure that he was waiting for us, but his mobile no was very busy. I tried twice his no was busy. Then I though I should not waste my time so I rushed to the place where the driver ask me to come. Once I reached the place and called him, he was telling in a very cool manner that your booking got cancelled pls book for another cab. I am actually with my 68 old mother and 45 old mentally challenged brother. I also informed about this to that Drive, kindly help me, my situation is like this. But he refused to listen my words. Then again I call OLA help desk to book another taxi, I could not get that no at all. I was trying very badly for it, but not succeed. Finally I book a cab from another vendor and I traveled. I have few question for Ola Cab: 1. Why did you send your cab very early when I asked the pickup only @ 10.15 pm? 2. How can you cancel my booking without taking my concern? 3. How can you serve the public when you are not understanding their urgency and emergency? 4. I really got chocked with yesterday's incident. I need an explanation why my booking got cancelled, why I told my situation to the drive he was not ready to hear me. All together very bad experience with OLA cab, I am totally unhappy with your service.

Sir, i had transferred a amount of 599 to ola cabs by my sbi credit card as my wife has to go to aiims hospital daily for paralytic treatment . the amount was successfully transfers to the ola cab account . after getting the amount they people are saying that i had applied for there "go green" initiative for which i had never applied i have no idea what is ola's gogreen program 599 transfer done on 4-6-2015 Harsh Mehta C-8 vijay kamla nehru nagar Jodhpur [protected] all communication with ola mail send to [protected]@olacabs.com from my side on 5-6-2015 From: "Eng Jodhpur" Sent: 5 June 2015 13:36 To: [protected]@olacabs.com Subject: amount transferred but no reflection in my account 599 rs transfered to ola cab account by credit card amount deduced from my account but no reflection in my account. user id harsh.[protected]@hotmail.com i had also communicated to ur call center but extremely bad responce reply received from ola on 7-6-2015 Date: Sun, 7 Jun 2015 13:41:28 +0000 From: [protected]@olacabs.com To: harsh.[protected]@hotmail.com Subject: Re: FW: amount transferred but no reflection in my account Ola Harsh, Thank you for writing in. As we checked your account is already credited to your account please check by logging in to your account. If there's anything else we can help you with, You can drop us an email at [protected]@olacabs.com. Regards, Nayaz Ahmed Customer Support Olacabs again reply send to [protected]@olacabs.com from my side on 8-6-2015 On Mon, 8 Jun at 11:05 AM, Harsh.mehta wrote: I HAD NOT APPLIED FOR GO GREEN WHY U HAD TAKEN MY MONEY IN GOGREEN U SEND ALL TRANSACTION DETAILS BY EMAIL BUT RECHARGE DETAILS ARE NOT SENT ON MAIL IS THIS WAY OF MAKING PEOPLE FOOL AND BY APPLICATION MISS USE U EXTRACT MONEY FROM CUSTOMERS I HAD RECHARGED THE OLA ACCOUNT TO GO TO AIIMS HOSPITAL DAILY DUE TO PARALYTIC ATTACK TO MY WIFE SO THAT HER ATTENDANT HAS NOT TO CARRY MONEY FOR THE MATTER . YOU CAN HAVE ALL THE INFORMATION ABOUT MY TRAVELING FROM MY ACCOUNT . AND WHY WILL I GIVE MONEY TO GO GREEN REVERT MY MONEY BACK .. HARSH [protected]

When we booked a cab in Mysore the driver Name called Roshan (White Tata Indica KA 09 B 3606) misbehaved and told me i cant come at the mentioned time so i planned to cancel the booking. And again he called us and used Vulgar language so i cancel the ride.

I travelled today 08/06/2015 from Kodambakkam (chennai) to Taramani.Usually they will charge 100 rs for first 5KM and 12rs for every 1 KM.Totally i traveled 12.4km.Actual charge is 188ra.but they charged me 357 rs.same happened friday also.that time they redude the amount.but today they charged too much rupees.If we ask they telling that peak charges.I totally disappointed with their services.They charged doubly.before i traveled many time but i paid nearly 180 for this same place.I have proof also

Double amount charged by Ola taxi from Dadar to Kandivali. Invoice Number: 89455516 CRN Number: 89455516 Call center executive mentioned they cannot do anything about this as it is a premium charge they levy for night hours (2 times the normal night charges) however this was not communicated at the time of booking. This is ridiculous as firstly they don't inform people of charges and then secondly they charge 2 times the actual due amount. I would like to get a refund of the extra amount they charged me.

CRN[protected] Was booked to Railway Station travel from Chikhali Pune. We didnt receive any SMS for Driver Details. Later before 15 minutes, Driver called and asked for destination. He hung up the phone in between. Later he again called after 5 minutes and told his car is broken and he cant come. So basically he analyzed the distance and amount (which might be around 300+) and decided not to go. I told him to let Ola people know so I will get other cab. But he refused to do so, and cancelled by booking. (not sure how he can do that) Frustrated with situation I took an Auto and went to Railway station (pretty smoothly). Later I posted this scenario to Ola Cabs Facebook page. but they dont care to respond. Earlier also I faced lot of issues with Ola Cab drivers being rude, take longer routes and not punctual. CRN 89351476 question is still open.! And No one is even answering or being sorry for bad customer service. So my humble request to all : DO NOT BOOK OLA CABS. They are cheater and to Fraud business.

My booking ID was CRN89469029. I booked OLA cab for early morning 5.00am dated 08th June, 2015. For this, I had booked cab at 4.00am in the morning same date. I booked that cab for my old age parents as they had to take bus at 6.15am. But car didnot came till 5.15. So I called the cab driver named Manjunath M([protected]), car no. KA06D2685. But he said he didnot get any confirmation ID. So cann't come and cut the phone. I called customer care no.[protected] for knowing the status. The customer care executive said he will call back in 2 mins. But he didnot called back. I again called the same no. the executive cut the phone by saying "hello, hello, hello". I can hear him but he didnot just after my complaining. How come. This attitude is very much unprofessional. I am not expecting this from a reputed company like yours. I newly started using your cab. But I think I must stick to my previous choices. Yours not trust worthy. :-(

I rode an Ola Cab on 5th june, 2015 and was literally taken for a ride (pun intended)!! The distance of the trip as per their invoice was 14.11 kms (although it should have been not more than 12), and i was charged Rs.390 for this distance!! Which is about Rs.28 per kilometre!!! And what do they advertise?? Get a cab for Rs.10 per km!! Now let us look at the details: Base fare for 4 km: ₹80.0 Rate for 10.11 km: ₹101.1 Free ride time (5 min) ₹0.0 Ride time charge for 48 min: ₹48.0 Peak Pricing charge (1.7x) ₹160.42 Service type Bangalore, Cab, Mini Booking Date 05 Jun, 2015, 01:49 pm Pickup Date 05 Jun, 2015, 01:53 pm The journey was undertaken at 1.53pm, a time of the day which no one in their senses would call as 'peak time'. Yet Ola thought it is such a peak time that they have to charge me 1.7 times!!! Also observe how arbitrary and fraudulent this charge is. 1.7 times of X is Rs.160.42. So this X must be Rs.94.36. But nowhere in the other charges do we find an amount of Rs.94 !! So it clearly shows that the peak-time surcharge has no basis, neither with the time of the day nor with the calculation. The worst part is, i was never informed while booking that i would be charged a peak time charge, something which Uber cabs clearly informs. My invoice number is 88691577. I challenge Ola cabs to explain this surcharging to me, or else they can choose to face severe embarrassment on all online forums and also in a consumer court.

i booked a cab on 07/06/2014 for 6:30 PM. I get a message at 6:00 PM regarding the cab and driver details. At 6:35 i call the driver asking when would he come and i get a reply "i am not on duty". Further he says that he is unaware of the booking and that he is off duty. Upon persuading also he doesnt oblige and asks me to search for another alternative. even after unending attempts of trying to contact the ola cabs customer care number, it does not connect. Today being a rainy day and me and my friends having to travel close to 30 KM ended up paying double price for last minute changes. I being a first time customer would never want to take the services from here anymore. The same thong also happened to one of my friends when they almost missed their flight. I think its high time the company starts looking into these issues. Details of my booking CRN[protected] Booking ID

I have booked a ola cab on 7-6-2015. But before the pickup time the company cancelled my booking for a silly reason. They said that auto driver create some problem at a time of night. Due to this me and my has suffered too much. By this circumstances I have to drive my own car to the Nagpur railway station. I hope the consumer complaint will help for this.

Today we booked an ola cab from bomanahalli 26/1 Hosur road to Bengaluru airport at 5:14PM and got a drop at airport at 6:55PM . And the amount we had to pay was 1596 Rs which is too much . When we called ola cabs call center, they said they have started applying surcharge (1.7x) which ends up with extra money to pay of Rs 625.67 . So net net we paid 625.67 Extra for our Aiport drop . They says while we book it shows that we have to pay 1.7xKms extra while I didnt receive any initimation for the same, may be because they have recently started this surcharge thing .I only received notification that we have to pay approx 700Rs . They are making fool of customer for sure . If I would have known this, I would have never booked this cab . Before customer confirmation they should tell them the approx total amount which needs to be paid at the end of trip . We need our money back which we paid extra which is Rs625.67 . This is weired that we paid approx 30rs/Km to ola .

Hello Ola team, Today, 4th june 1.20PM i booked cab on ola cab app.cab was near to narhe bridge 10-15 away from Ambegaon pathar. Driver asked me for adress on phone . When he reached near to location he said on phone its too far he dont get money for this distance. When he arrived to my place.he was not ready to take shortcut just bcoz 2 mins (may be less)road was not good (in this area all people use same rout for four wheeler). He said he will take long route else he will cancel cab. Long route was near about 4 km long (Long route also have 1-2mins bad patch) still he was ready just to earn more. When i said no to long route he cancelled cab. This is not a good behaviour he should inform ola cab. This kind of behaviour is really big inconvenience to us as we were waitiNg for cab to go to the hospital along with my four month baby. Driver details : SANTOSH S ([protected]) for CRN88403809. White Tata indica MH 12 GZ 4969

I orderd a ola cab in jamshedpur(TATA), State- Jharkhand dated 6th of june 2015 (7:45PM). Order id:[protected]. I orderd cab to pick up my parents from home to station for a train utkal express timng 8:20PM. I got a confirmation msg from ola.com with driver detail. then i m waiting for cab n driver's call. he did not call me, even when i call him many times he did not recievd my call. n at last he did not come n my parents missed their train. Driver Detail:- Name- Bam Bahadur Nepali, m:- [protected], Car:- White Indigo (JH 05 AK 7699). Now i m HELP LESSSS.. PLZZZZ HELP ME FOR JUSTICE. This not a 1st time problem, I faced this problem earlier also. THANKYOU SIR.

Hi, This is regarding a booking which i had recently done with Ola Cabs, Bangalore, Me and one of my friend had to go for a college admission and we wanted to reach the destination asap. we booked a Ola cab, while boarding the cab the driver said he knows the destination location where we wanted to go (offcourse we had also mentioned the drop location while booking the cab), after travelling almost 15 kms when I realised that the driver is taking us through a wrong direction I asked him which way he is going, on that he said that the destination can be also reached through that way, on which I protested that that is not the way and the destination is totally at the other end of the city(8 years in bangalore and i know which way it was), on that the driver said that he doesn't know the way.The driver had wasted almost 2 hrs of our time making rounds inside the city in the traffic.Not only that he started abusing us with bad languages inside the cab and asked us to get down in the middle of the road. He said he doesnt know the way.

i did recharge of 200rs in ola recharge.immidetly it was debited from my bank account. but i didnt get money till yet.i was calling 4 5 times in customer care n even send mail also but there was no action. n i lost my money only in ola recharge so dont use ola cabs its just n just fraud...

Hi Team, I have paid 4 times my Tollfree charges, which needs to pay by driver and also the same money got deducted from my Ola money as well. Please find the below CRN Numbers: CRN80177942 CRN80418108 CRN80564354 CRN88245555 Regards, Aruna

I traveled Ola on 20/05/2015 in chennai at 11.45 am with my 3 year Kid.The car which had send by ola it was in worst condition and A/C was not not working. We had worst Experience with OLA. I made complaint with Ola Customer Care. But they were sending same repeated and very formal letters only. I asked what is the action had been taken against vechile and driver. But that also they are not ready to give proper answer. I asked what is policy you are maintaining for attaching vechile, but I didnt get any answer. They care about only on money. Not even they are not ready to take action against the driver and car. I think it is a 1947 old model car which is not advice to run the vechile run on road. Very Poor Service with customer. I asked to stop writing repeated answer but its like tape recorder they are sending message. Atleast on Consumer complaint makes them to give service in proper way

I had opted your service on 1st June 5, 2015 from hotel Formula 1 to Pune airport. But till now I did not receive the invoice. Two times I called to your call center & was told that the email Id is rectified and invoice is send. But I am dishearten by your call center unprofessional service, the CCE & his team Leader who received my call at 12.59 released my call instead of giving proper service. I have make the mistake by taking your service. I will definitely inform all my known person to hire Meru cab instead of OLA. My email id is [protected]@hotmail.com or avirjyoti.[protected]@wipro.com

In velachery signal for past 100 meters he is banging the horn n coming was travelling in bike .. Once he reach to signal he was trying to bang the public through car I went n ask he is fully drunk.. I think the passengers was old people.. These is how the driver drunk n drive there is rules while driving car r bike should not dd . Please help to get a proper response for the Side...If there is no response will forward the car car number to cpt ... email I'd :[protected]@gmail.com cpt has a record towards camera what happen towards the signal .. since there is no traffic police ... so tat he escaped

Today morning I arrived at Vadodara Station via Shaptadi Express at 11.20 and booked ole cab on mobile App & got confirmation call from driver cab number 1366 to go to Ranoli, ie within city limits 10 kms from station to my work place, but regret on hearing the same he refused to ply and asked to pay double charge for to & fro or else to leave the Cab . This attitude was not good and action must be taken seriously Regards Bharvi Chandan [protected]