Ola Cabs / ANI Technologies Complaints & Reviews

This is the worst Cab service that I have come across...I do not recommend anyone to book OLA cabs. Please do not book in OLA cab. They don't value your time and about your loved once... I booked the OLA Cab online one day before and they have not confirm whether the cab is available or not until I called them. The booking is for Secunderabad Station and they sent the cab to Nampally Rly Station...this is all possible with OLA only...When I enquirered about this, they said...cabs are not available and make your own arrangements.. The Worst...The Worst...The Worst..

driver name kumar piyush from kolkata. car number:1067 Ride: south city to IMI-kolkata and back from IMI-kolkata to salt lake City:Kolkata Driver contact number(provided by you while booking): [protected] Drivers duty is to drop passenger as instructed.Any enquiry by driver about the customer be it of any sex is a breach of his duty and also raises questions on customers' safety. This was a ride where the driver enquired about me(Ritika Singh) after dropping me at my place while taking my friend ahead to his destination. He enquired about my stay in kolkata, my family background, my history. Since he knows where do I live, I feel afraid of it. Unless you look into the matter i may have to take the case ahead. awaiting your reply

I was supposed to be picked up for a early morning flight from Ahmedabad to Mumbai on 28th of May 2015. the cab was confirmed by ola and the pickup was scheduled one and half an hour before. the cab details were sent to me as usual but the strange part so happened is after the driver took address from me for the pickup he cancelled the pick and was stranded. I would have missed my flight and my subsequent meetings. this is highly unprofessional from OLA and according to me un ethical also.

This is the first time I availed olacab service. The experience of fleecing the customer is ingrained. This driver deliberately took a wrong turn, where he could have easily gone straight. My invoice also shows this. I may never be using olacabs service again. My crn number is crn87133049. This driver fleeced me 100 rs extra. Terrible service

Today, I have booked cab for yeswanthpur railway station from kodihalli. Driver supposed to come at 2pm. Even though we called him couple of times, there is no response from driver. Ola sent another cab 20 mins late. Due to this I missed the train. Total fare of tickets is 4900 rupees. First ac tickets 2 we booked. So, we need refund from ola.

Hello, My wife has booked a cab for my family members on 27th May 2015 from Andheri east to Kurla east at 12.34pm. The cab was in time and Booking reference number is CRN86129723. My family members asked them to take it via Santacruz Chembur Link road and despite of many requests the driver took them via JVLR and then took via Ghatkopar to Kurla east. The drop location was Kurla nehru nagar ST depot. However driver took them to Kurla Station and argued with my family members and asked them to get out of the car. When my family members argued that this is not a location, then he took them exact location, My wife called driver and asked him that why he took him via other way despite of taking them via Santacruz- chembur link road. He yelled at my wife and disconnected the phone. Also there was mistake total fare, he took Rs 456 instead of Rs 414. I have called OLA same day evening and spoke with supervisor Rahul and demanded him entire fare since it was not our mistake. He said he will be able to refund Rs 210, since this is shortest route and he gave TAT of Rs 48 hours. Till there is no refund in wallet. I called up the OLA and asked them again, he said he will check and revert back to you. I need to entire amount back in my OLA account, not Rs 210. Thanks

On 30th May, 2015, I had book a cab from my house on sohna road to Artemis hospital in sector 51; My mom was travelling in the cab and as she was dropped at the hospital, I got a message for an invoice of Rs. 141 (reference number CRN[protected]. However, when I checked with my mother, she told me that the driver had obtained Rs. 200 and was not letting them go without paying Rs. 200. I am really amazed to see this criminal minds running cabs. How can such a big company let this happen???. When I called the customer care, the executive was n't bothered. I expect an action to be taken against the company.

Hi I am Balajee... I have booked Ola cab for Majestic railway station drop from Hoodi. I booked just before 15 mins of journey (7pm - 20.5 2015). I have got the confirmation no.CRN 84355286. We were waiting for the cab to pick us in another 20mins. The cab driver JOHNSON [protected], made a initial inquiry for the pick up point (near Hoodi circle)and destination (majestic Railway station). We got a call after 30mins, that our booking was cancelled due to some network issue and he has picked another customer for drop. But we didn't get any such confirmation over mail for cancellation, other than the driver call. So we lost nearly 45mins of our time to reach the destination. When people don't want to provide the service for the request raised, should inform well in advance. I see this trend in Ola cab is now a recurring incident. I wont prefer Ola service in future and recommend others to avail the service.

Sir I have made 6 to 8 calls spending around 90 rupees as all your executives kept my phone on long holds. My initial call was regarding booking a cab from sector 92 to New Delhi railway station On enquiry I was informed to book a sedan instead of mini which increased my cost by 50₹+₹6km On downloading the app and applying discount code FLAT25 it was showing an error I again called your executive and was informed by 2 executives and floor manager that this code has expired yesterday On again making a call I was informed by your executive that this code is valid today also and you can apply it till 4 pm and we shall refund you ₹50 due to our miscommunication On failure of code I called again and talked to miss nor She informed that you book a cab and call me back I'll apply your code from here I called again and talked to sohail he told that ma'am is busy on another call and transferred my call to his senior executive Akbar and he said that we cannot apply any coupons from here. I am highly dissatisfied by your service as every executive is misguiding And I now due to this I am paying full amount of your cab+₹90 for calling you and have not been given any discount. I swear not to use you cab next time and shall even not let others book it I want to track all calls I made from my number [protected] and update me why this sort of behaviour happened to me

Hi, This is sukanaya singh... frequent user of ola cabs.. last month i took ride nearly for a complete month to and fro ... once i was going through the invoice ..i got to know that additional toll fare charges were added in my bill ...without even crossign the toll... i called customer care almost 6 times and spent lot of money connecting with them and explaining them... even I have mailed twice at [protected]@ola.com...i never got any reply... and believe me...every time i cal your customer support that make sure that they will do the needful...and reimburse the money...but such has never happend till now... Today again I called and the lady says...you will get the response within 2hrs...and am still waiting... this is very ridicuolous and unprofessional... i literally spent 40 minutes talking to support team...and explained the issue, ...none action has been taken till now... PFA screenshot for your reference...similarly another 16 invoices contains such additional extra money. I want my money to be reimbursed. And more important ...i need reply from the customer support team. Thanks, Sukanaya Singh

My father a senior citizen, used Ola Cab today and the behaviour of the driver was bad. He was behaving like a ruffian and his favourite tool was shouting. More over the car was fairly in a rundown condition. The fare structure of Ola is also fairly confusing. And it goes something like this a. First 4 Km Rs 80 b. After that Rs 10 per Km c. Since it is a peak hour there is a 50% mark-up on the fair d. you would be charged Rs 1 per minute you would be using the cab e. Since you called the cab over telephone there is a convenience charge f. The cab reaches the pick-up point late, but there is a waiting charge as the cab was stuck in traffic g. There is a tax component in the fair but we can't give you a bill. Please call the call centre and reconfirm the bill amount. Condition of the Car : very very basic ( see nothing which calls for surcharge over surchare) Behaviour of the driver ... ill-mannered, shouts, and body language is intimidating. Had no courtesy to help a senior citizen with luggage.

Dear Sir/Madam I had booked a cab from OLA services on[protected] in Dehradun city for 10:30 PM. I received a confirmation message from the services stating the details of the driver which is as follows: Name of the Driver- Mahendra Pal, Phone no- [protected], Vehicle No- UK07 TA 9069 The driver called at 10:15 saying that he would be delayed for another 2 hrs and talked not only in a disrespectful manner rather in a very insulting way. I had a bus booked to Delhi at 12 which I will not be able to catch now. Requesting you for quick action towards my complaint. Thanking you Abhimanyu Pandey Ph- [protected] E-mail- mr.[protected]@yahoo.com

today i had my flight in air india AI696, to catch this on time i booked a cab on ola app on 27 may for 28may 9:30 am. which was perfect as per plan i had flight to catch on 11:25 if i would have got my cab on time i would have reached there around 10:30 which was prescribed for domestic travelers BUT i got a call from your driver at 9.08 and he said that he is in sarnath at his home he'll leave his home soon to pick me and this will take 45min to him to reach to me...BOOM all plan smashed...NOW i called your call center for helping me they said "they cannot do any thing in this matter and even if they do by sending new driver it'll take 1 hour for him to reach...so now after having no option left i went on to road for auto and ultimately i reached to the airport and i was late now tell me what should i do my ticket was of 5473 rupee i demand for refund you have OPTION to refund as ola cash but you have to compensate me for that and to i demand action against cab driver my booking details are CRN85957828

I am registered customer of Ola Cabs. I have used Ola services first time on 28.03.2015. My registered e-mail id is [protected]@gmail.com and registered mob. number is [protected]. 2. We as a family of three brothers made a plan in April, 2015 that we all would visit Nainital together with families for three days. One of my brother is residing in Lucknow and he will reach Nainital/Kathgodam R.S. from Lucknow and we two brothers i.e. myself and my youngest brother, Vishal bansal would catch train from Delhi to Kathgodam Railway Station on 23.05.2015. The train bookings were done in advance in April, 2015. The train was Anand Vihar-Kathgodam Shatabdi Express with time of departure as 6-15 a.m. from Anand Vihar Railway Station ( which is about 25 kms from our home). 3. Accordingly, I and my brother booked two taxis for the respective family for transportation from their respective home to Anand Vihar R.S. on 23.05.2015. 4. Therefore, I booked Mini on 21.05.2015 with CRN 84657316 for our journey from Pushp Vihar to Anand Vihar railway Station on 23.05.2015. However, on 23.05.2015. I was informed that my request has been upgraded from Mini to Bigger one car (Mahindra Xylo) and accordingly, I changed plan and informed my brother who is residing nearby to my home to cancel his taxi booking and come to my place in his car so that we all family can go together in one big car (Mahindra Xylo) as now all can be accommodated in one car. The chronological sequence of events (based on log details of my mobile numbers and on my memory to the best of my belief) is given as under:- Chronological sequence of transactions with OLA CABS. Sl. No. Date and Time Message Remarks, if any. 1. 28.03.2015, 8.52 a.m. Ola Pankaj Bansal! Your Booking with CRN[protected] has been received for 29th March, 8.00 a.m., we look forward to having you on board. SMS on regd. Mob. No.([protected]) 2. 29.03.2015, 7.26 a.m. Say ola to your driver Sandeep ([protected]) for CRN 70889630 White Toyota Etios DL-1YE 1749 to pick you up @ 8.00 a.m., 29 Mar call[protected] for support... SMS on regd. Mob. No.([protected]) 3. 29.03.2015, 7.54 a.m. Ola, We’re early! Just in case you’d like to board your cab before your pick up time, we’re ready SMS on regd. Mob. No.([protected]) 4. 29.03.2015, 8.33 a.m. Ola, your total bill for CRN 70889630 is Rs. 373 SMS on regd. Mob. No.([protected]) 5. 21.05.2015, 9.43 p.m. Ola Pankaj Bansal ! Your Booking with CRN 84657316 has been received for 23 May, 4.45.a.m. we look forward to having you on board. SMS on regd. Mob. No.([protected]) 6. 23.05.2015, 4.11 a.m. You have got a free upgrade! CRN 84657316 Driver Ankur Gupta ([protected]) White Mahindra Xylo HR 55 R 8881 will pick you up @23 May, 4.45 a.m, say ola to being so special SMS on regd. Mob. No.([protected]) 7. 23.05.2015, 4.16 a.m. Call made to mobile number [protected] (of Mr. Vishal Bansal) from my other number ([protected]) to cancel their taxi and come to my place to board Mahindra Xylo since two families going to same place viz. Anand Vihar Railway Station. No answer 8. 23.05.2015, 4.17 a.m. Call made to mobile number [protected] from my other number ([protected]) and request to talk to Vishal Bansal. Vishal Bansal was informed about Mahindra Xylo and asked him whether he can cancel his taxi booking and join us since now it is Mahindra Xylo and all can go together. He asked me wait for his confirmation. Call duration 25 sec. 9. 23.05.2015, 4.18 a.m Received call from [protected] on my mob. [protected]. He confirmed that he has cancelled his booking and I asked him to come to my place in his car along with all other family members by 4-40 a.m. so that we may all go together to Anand Vihar Rly. Station Call duration 46 sec. 10. 23.05.2015, 4.42 a.m Vishal Bansal came to my place in his car along with family and park his car. 11. 23.05.2015, 4.45 a.m No car/taxi from Ola...No information. Waited for five minutes. 12. 23.05.2015, 4.49 a.m Made call to mob. No. [protected] from my other mobile number-[protected] No answer 12. 23.05.2015, 4.50 a.m Made call to mob. No. [protected] from my registered mobile number ([protected]) No answer 13. 23.05.2015, 4.52 a.m Made acall to[protected] from my registered mobile number and informed the customer care executive that Mahindra Xylo driver is not picking up the phone and I have to go to Anand Vihar Railway Station to catch train. He asked me to wait and after some time, told me that Mahindra Xylo vehicle is not available at the moment, however, another vehicle nearby would come to pick you up. I asked him what is the vehicle, he told, it is mini...i informed him that we are six adults...I shouted at him and threatened him that I would sue Ola Cabs in Court of Law etc. etc. and asked him to cancel my booking. He accepted the same. Call duration 00:03:35 14. 23.05.2015, 4.55 a.m. Updated details for CRN 84657316 Mayank Gulati ([protected]) White maruti Swift HR 46D 7366 to pick you up @ 4.58 a.m.. 23 may. Sorry for the inconvenience. Call[protected] for support. Please share... SMS on regd. Mob. No.([protected]) 15. 23.05.2015, 4.56 a.m. Ola! Your Booking CRN 84657316 has been cancelled as per your request. For queries call[protected]... SMS on regd. Mob. No.([protected]) 5. However, as evident from above details, I have to cancel my booking and we have to managed to go to Anand Vihar railway Station in our own car. In tension, there was an accident in which our car brushed with each other’s car. Somehow, we all reached Anand Vihar Railway Station and parked cars there for which we have to shell out parking charges for three days. 6. In view of the aforesaid facts and circumstances, it is requested that I may be adequately compensated in cash for the mental agony, trauma and anguish I suffered due to negligence of Ola Cabs and deficiency of service with registered customers of Ola Cabs. There is breach of contract also on the part of Ola Cabs because they fail to fulfil the promise made to customer for providing taxi on time for which customer has to suffer a lot. They also failed to intimate customer before scheduled pick-up time (in my case, it is 4-45 a.m. on 23.05.2015). Further, I have to change my position due to offer o[censored]p-gradation of taxi to me which I accepted. After acceptance, the upgraded taxi didn’t came which cause embarrassing position for me in front of my brother and other family members. 7. Hope you would not force me to take legal course in the matter and consider my request in just and fair manner for adequate compensation which would also include cost of repair of my car and my brother’s car due to accident, parking charges at Anand Vihar railway Station for my car and brother’s care for three days etc. etc. 8. Request for an early action and please acknowledge receipt of this mail.

I have booked vola cab from Hyderabad air port on 27th night at 20.51 hrs. The driver Narender (CRN[protected]. Soon after sitting in the cab he asked us to pay the 30 mnts parking charges, Rs 130. which we were not aware at all. Neither the cab driver nor the Vola management informed us that we need to pay the parking charges, when we asked him about this he started talking in a filthy langauge and abusing in very vulagar language. We are a couple plus 60 years age and travelling two o[censored]s from the airport. At one stage he even stood up and was about to beat us. He started telling I know the home minister of Telangana and no one can do any thing to me. Throughout the journey we were shivering with fear he did not stop the car and continued abusing till we reached our destination. This is the safty we have in Vola cabs. They employ people from villages many times they cannot even drive properly nor talk politely. They only think about the money. Very un proffessional. If we have such drivers driving our taxis, what kind of impression we will have in front of national or international guests. There is no saftey for ladies nor elders. Vola should be banned from Inida. They are not proffessional at all. I had such experience several times and I brought to the notice of Vola management but they just appologized. Thats all.

We had booked a car ...driver came late and said many excuses...then he said again to book the cab ...BCD he just deleted the msg...we just had a ride...when we reached the place ..he told that he forgot to on the meter...he charged me 300 rs... And we asked about the bill through the company...he just avoid the speech and went...pls take some action against the driver... I booked the cab through this mail.I'd San_geethakavitha, @yahoo.com Booking details..The first booking time was 1:30 PM, , he came on 2:16 PM, and said again to book the cab.. Driver details:Elavarasan ([protected]), car details:sedan, white tata indigo TN 77 Z 87661

on[protected] i had booked a cab to travel from doddakammanahalli to mg road. bill no CRN83536087, car details: KA 05 AD 8156, DRIVER : PRAVEEN. L[protected] pick up at 3.09 pm. i already had 300 re in mt ola money, which was not credited automatically, hence paid the driver an extra amount of 310 re/-. after a while i receive a message telling 300 re has been credited from my ola money. i would like a refund of that amount back to me. regards rachel shruthi [protected]

Today on 27.5.15 at 9.20am I booked a cab for which driver details were shared with me & CRN# 86081649. 9:20 - T.Indica# 7281 was confirmed pick up time 9.32. 9.26 - SMS received there is a 10min delay. 9:27 - Driver details changed to T.Indigo#3152 pick up time 9:32 9:46 - another change Swift Dzire #3186..surprisingly pick up time 9:32 9:50 - another change Hy.Santro#9758 Finally cab arrived on 10:20. I was talking to 'N' no of drivers explaining routes, everytime new person would call up understand the route & no one was turning up. There was a delay of 1hour & so much of confusion resultant of which I was delayed for my meeting. Why was there such a chaos?? I had so much of inconvenience, delay & bad start of day. What if I had to catch a flight...I would have surely missed the same...

We booked Ola Auto today morning and after completing ride ola auto driver forced us to give cash insted of Ola money and also had a harrasment to my wife who traveled, its was our mistake to faith Ola. driver name is Tukaram and mobile number is [protected]. registered ola email is [protected]@yahoo.com.

Hi There, I travel through Ola cabs whenever needed however, these new amendments have made it service unbearable... I travleed Khajrana to Nai Duniya premised RTO road, Indore distance around 10.7 Km... No waiting charges etc., now, the total payable amount was 277 Rs...and i don't buy this logic paying more than double the amount on travel just 10 Km...? Ola charge its customers, waiting charges, Ride time charges, and Kilometers charges... It's sounds unrealistic, why shuould we pay Ride time charges and where do they come from? For an instance, 2 Km can take 5 min and more than an hours depending on the trtaffic, road blocks etc., can't help it... and where does the fault lie, why should customer bear unveiling loss... which has no logic... In bottom line, Ola fools around customers and i would recommend not to cab with ola... Thanks, Abhinav Singh Rana