Ola Cabs / ANI Technologies Complaints & Reviews

Hi, I booked 2 sedans using your website (olacabs.com) on Apr 20, for my wife and her colleagues in Kochi to reach airport. Booking Nos: CRN 76880722 & CRN 76882062 Booking date/time: Apr 20, 2015, 11:20 PM Trip date/time: Apr 22, 2015, 6.30 AM Pickup : Chottanikkara Drop: Airport I recd confirmed booking email and SMS from ola 1) As you can see it was a drop to the airport, but the cab drivers (both) refused to come and told us on Apr 22, 5:30 AM, i hour before departure 2) I called up Ola cabs helpline and they said since the pickup location is out of city limits, we cannot help. 3) Ola customer service asked us to try using the Ola APP, but I said that the App was not working properly, on 3G data connection, on mobile phone, it doesn't open up, even if the app opens up, it hangs while trying to find the current location Questions 1) If the pickup location is out of city limits, why did i get the confirmed booking message ? 2) How do you expect the customer to handle this situation when the cab drivers tells us that they can't come AT THE LAST MOMENT. As you can see the time of pickup was early morning 6:30 AM and BOTH drivers refused to come, telling us at 5:30 AM.. How do you expect customer to make alternate arrangement at SUCH AN ODD HOUR ? 3) This is a problem at your end, since if the pickup location was NOT in city limits, you should have denied at the booking itself, but sending me confirmed booking email and SMS and then drivers refusing to ply is DENIAL OF SERVICE OF WORST TYPE In the end, one of the cab driver agreed to come after we said we will pay MORE MONEY But still since we were 8 people, one cab was insufficient and I had to run around in the odd hour to make alternate arrangements How can you deny customer at the last moment, esp when he/she has to reach airport to catch a flight ? I demand : 1) An compensation for the mental frustration caused due to inefficiency of your App 2) Refund of the money I paid as I had to do alternate arrangement at the last moment which costed me more money I am going to escalate & publicise this in social media (twitter, facebook) so that other Ola users are aware of the issues at hand and having a confirmed booking doesn't mean they have a confirmed cab, which is very Ironic Pls escalate this to the Ola management / top level execs, otherwise too they will know once I post this bad experience on social media thanx, deepak

Hi, Yesterday, I had booked an cab for my guest at 3:46 pm. Following are the details of the cab KA51 B7864 Kiran N for CRN85396334. It came to my notice that my guests were charged for the trip, however it has already been charged under my ola money account. As per driver, it did not showed up in his tracking mobile, that its a prepaid trip and he said after the complaint the money will be refunded. I have been trying your complaint number, however its been busy, therefore I am writing through this mode. Please do the needful as soon as possible. Thanks! Santhosh

I booked OLA Cab online from my residence to Ahmedabad Airport and received confirmation through mail and sms. I also got sms containing driver details 10 minutes before pick up time. Just when I tried to call the driver back, I got an sms regarding cancellation 5 minutes before pick up time. I then called customer care through which I got to know that driver himself had cancelled the booking. This is a very irresponsible act by OLA. In the scorching heat of 44 Degrees, I had to look for an auto. Thanks to God that I didnt miss my flight. I request that such type of irresponsible cab services should be immediately withdrawn from big cities like Ahmedabad because this is not the first time by OLA. They have earlier cancelled booking due to inconvenience of driver as he didnt want to cross certain distance

CRN85098071 Driver - Kannan [protected] Mahindra Logan TN 69 AX 0137, Pick up 02:49pm Driver Was Late, Responded badly about the air condition sarcastically and rudely when there is children and elders, Finally he himself called up the office and cancelled himself without intimating to me which is so unacceptable and unfair. Going further please avoid such kind of drivers who breaks the name of ola brand.

I booked a cab using the Ola app from Kopakhairane sec1 to Nerul sec28. The driver took all the wrong route and i was overcharged, the ride should have cost me round 200 odd rupees but i was overcharged of 380rs. I raised a complaint but never received my request number via email or sms. CRN84819246

I always prefer uber cabs because ola just pathetic in bangalore as they don't have enough cabs or the courtesy in the call centre employee. Also the condition of cabs are pathetic &old
Since i had to do a advance booking so i had to prefer ola
But here comes the pathetic service again booking got confirmed one day back
Got the cab details
Call the driver the driver mobile rings and he disconnects
Then again called the driver the number is switched off
Now i receive a message saying that your booking is cancelled
Then after 30 minutes cc guy calls me thats more pathetic
Ultimately had to book uber as usual prompt & pleasing service from uber cabs
Tie and again uber have proved that they are far better than ola
I can say ola u bunch of stupid sitting in top positions please shut your services in bangalore as you don't know how to run cab services first learn from uber then come to do business
Note:- this is not one time experience i am sharing but 5-6 times experience.

Please shut your pathetic services in bangalore

Also i have ola money i wallet please refund it to my bank as i wan't to discontinue ola permanently

Dear OLS Cab Officer, Subject: Harassment of single lady passenger Issue related to my ride This is to bring to your kind notice that we had booked OLA cab for our relative (single lady passenger). Pick address was E 36/10, Phase 2, DRDO Township, CV Raman Nagar, Bangalore - 560093. Drop point was Vivek Marvel Apartments, Nehru Nagar, (near yelahanka) Bengaluru, 560064. After starting the driver took the cab towards Marathahalli, which is in totally opposite direction. He started taking the cab in the service road. Since we had booked the cab from our mobile, we were tracking the cab movement. We got alerted on the suspicious movement. We immediately called the driver and asked for his current location. He told lie that he is going towards the destination. We confronted him, saying that he is going in totally wrong direction. When we told him that we are tracking his movement, then only he told that there was traffic, so he took diversion. He told that he will take the correct route. Even after this he continued to travel in the wrong direction. Then again we called and warned him that he is still going in the wrong direction. Then only he took a U-turn, but by this time he had gone almost 7-8 Km in the wrong direction. Since the single lady passenger was travelling and the distance was quite long, we did not wanted to take a chance with the safety of our relative. We called and told the driver to stop, where ever he is. We told that we will come and explain the route to him, but he should stop the car immediately. We called out relative also and asked her to tell the driver to stop the car on the side at-once. But the driver did not listen to our calls or to the lady passenger’s requests. We kept on calling him and the lady passenger also kept on asking him to stop the car. But the driver did not stop the car. At this point we warned him that we are going to call the police and give his details. The passenger also threatened that she will start screaming for help and will call the police, if he is not stopping the car. After this only the driver stopped the car. We told our relative that we can see cab position on the map and we are coming there in 5 minutes. We asked our relative to get down from the car for her safety measures. But the driver started scolding the lady and told her to pay the fare, so that he can leave her on the road itself and go. He did not allow her to get down. When she told that she will scream, then only he let her get down from the car. We reached the car in next 5 minutes. After reaching there when we asked explanation for his behavior and wrong route, he started speaking in Kannada and did not answer to us in any other language. He closed the trip and ran away. Since we had our OLA Money wallet charged, the fare was deducted from the same and we could not stop the driver to take any action against him. Our relative was shaken with the shock and was not ready to go alone in any other cab or auto. Since she had family urgency, we requested her to board the bus instead of going by cab. Finally she agreed and boarded the bus to Hebbal. Kindly be informed that the point of drop is only 3 Km (approximately) away from the pickup point, where as the trip details were showing 19.9 Km. We request you to kindly take strict action against the driver as early as possible, before any unfortunate incidence happens with any other lady passenger. We also request you to kindly inform us about the action taken or we will be forced to lodge a police complaint. You are also requested to kindly refund the complete amount as the driver took a wrong route, inflated the km travelled, harassed the passenger, left the passenger in between and did not drop to the destination. Looking forward for the earliest resolution of our complaint. Regards Durga Bhavani Parimi [protected]

Hello Team, I have booked the ola auto today morning in chennai(Velachery) and the driver name was Manohar D and auto number was TN22BQ7956. After booking the auto man has came to the place we were on the way to that place, he had gave missed call thrice and once we reach within 5minutes after we have booked, the auto man was about to leave from that place as when we about to enquire that we have booked the auto he harshly replied like “How long can I wait and I was waiting for about 15 minutes. So I cancelled the auto request like that.” I never expected such a behavior from your staff. I hope you will consider this seriously and take appropriate action.

I booked a Ola Mini cab on 13th May, 2015 at around 12:30 AM, but the driver never turned up and 80 Ola Money was deducted fro my account ([protected]). I lodged around 15th May, 2015 but nothing has been done till yet. I have called their customer care more than 20 times but no steps have been taken from their side. Their Support staff repeats the same thing every day that your money will be refunded by the day end. Pleas look into it.

Hello Sir/Madam, I booked a cab through my account for a friend on 20th May 2015 from Electronic City to the airport. My friend informed the driver not to cut from the ola money and gave him the complete amount of Rs.1127 in cash. I see that despite of the request from my friend there was money deduction of Rs. 1000 from my ola money account. Could you kindly please revert the Rs.1000 back into my account? As the driver is being paid double the bill. The invoice number is CRN84311031. Hope for a fair deal. Your regular customer, Shweta

I booked the cab for 7.30pm on may 21st to go the railway station but the driver arrived half an hour late. If i had waited for him i would have missed my train. He called me when i reached the railway station and said that there would be a 100% cancellation fee. Why should i pay the cancellation fee if the driver cant make it on time. Ola cabs booking number is CRN 84412162

I had booked a cab on 11:08 pm 20th May 2015 near to pick us up at Orion Mall, Bangalore. The driver was drunk and even asked if we wanted to drive ourselves. Since it was late we had no other choice but to pray and hope we reached safely. Driver details: Manjunatha G, [protected], Silver Toyota Innova, KA13B3276, CRN84414615

I am writing on behalf of my relativies Mr. Munaf Kadar. We have already complained on your customer care for the travel today for Booking ID: 84442201 and provided details to “IQBAL”. We had worst experience with OLA Cab Service and their saftey. Instead of immediate action againest the driver, we need to pay unneccessary more more. Here is the brief details in mail. We booked the OLA cab from “tirumala theater agara” to “Dasarahalli” at 7 AM. We took OLA cab because we have admission process for our children and want to reach early at 8 PM. Cab driver started and took logest root from K.R. Puram (35 KM) instead of M.G. Road (21 KM) to earn more money. The child sitting in front sit, was not feeling well and did vomit because of rush driving outside the cab. Again he felt for vomiting and driver didn’t stopped immediately and he did outside the window because of that only some drops of vomiting were on cab outside the door which they cleaned up using water properly. Driver stopped in middle near to K.R. Puram and started using rough language and also was trying to beat the them. He also also abusing the them and started asking money for the clean up charges for 500 and didn’t drop to the destination. I called to customer care and talked with “IQBAL” regarding that he convinced to him to take 200 rupees for clean up charges and 300 rupees for half journey for longest root = 500 which is not valid. Instead of taking legal action on them immediately. It's not his fault but the company who doesn't provide enough authority to do the action to them. We paid because we want to go for the legal action instead of fighting with abusing guy. “IQBAL” had booked another cab and they started to reach their destination and paid other money. Here, the main points for which we suffer a lot. 1) Customer didn’t reach to their destination and may get problem for the admission process. We have used the OLA cab for safe journey and faced lots of problem. 2) We paid 800 rupees. 300 = Half longest root 200 = Clean up charges 300 (approx.) = Reaming Half longest root Who is the actual reason for this money? We didn't get the answer for the money which we had paid extra because of driver(OLACab company) fault. 3) Driver abused to the whole family and try beat them on the road. Who’s going to pay for that? 4) If someone is ill/pregnant then Driver responsibility is to reach them safely. Instead here, he did rush driving and didn’t stopped immediately and created health problem. Then where is safety with OLA cab. We want legal action and want to go the end till we will not satisfied and implemented in your policy.

Hi, This is inform Ola Cab service that today I had money cum time loss because of wrong communication fro customer service executives. I had booked a cab - Booking No - CRN84272415.After entering cab at 1.45, I have been trying to recharge Ola cab through App which was not working.Since I had not taken my wallet, after reaching around midway I called Ola customer care, in which guy informed me there was some problems with server and assured me that it would work within 15 minutes.I had clearly informed him my condition, since I didnt have cash with me, and he gave total assurance that it would work so I went ahead.After reaching destination after 15 mins, still I couldnt recharge Ola money.I called up customer care and a lady informed me that ", after recharging ola money, it would take 8 hours to reflect in App ".So there is no point in trying to recharge Ola money and asked me to pay by cash. If this is the case, why didnt the previous guy didnt inform me before.I could have easily returned home and take wallet . And I wanted to know "is the timeframe which she mentioned is correct ? I missed an Important meeting because of this since after reaching destination, I had to travel all the way back home to take money to give driver. I have never faced such a absurd comments from customer care, instead of helping me, they just put me in trouble by giving false assurance. I hope proper action would be taken.

Hi, I had Booked a Cab to pick from Waluj - BajajNagar at 18:40 for 19:40 pick up time. I got a confirmation message that the booking is confirmed, also I received the Drivers details & re-confirmation at 19:20 further I received a message at 19:22 that my Cab will be late for 10 min. and Now at 19:42, I received a call from customer care that my Cab is been canceled because they do not have a Cab available. Seriously ?? This could have been intimated to me an hour ago so, that I could have booked other Cab service. Now due to this I missed my friends Birthday Party and a Dinner.

Dear Sir, OLA Cab service is deteriorating day by day and if care is not taken you would loose substantial market share in near future. On Sunday 17/5/2015, I had booked OLA Cab to report me at 11.30am in New Delhi Railway Station with confirmed CRN[protected] and Driver's Name Susheel Kumar Mob:[protected]. But the taxi did not report me even at 12.05 Hrs and I have to wait in sun for about 40 minutes in New Delhi Railway Station. I had made several calls to the Driver in his mobile: [protected] and also complain to[protected]. But no body could help me. I had to cancel the OLA Cab and took taxi from other service providers. This is very disappointing. Regards, Gouranga Charan Swain [protected]

Dear Sir, Your service is deteriorating day by day and if care is not taken you would loose substantial market share in near future. On Sunday 17/5/2015, I had booked OLA Cab to report me at 11.30am in New Delhi Railway Station with confirmed CRN[protected] and Driver's Name Susheel Kumar Mob:[protected]. But the taxi did not report me even at 12.05 Hrs and I have to wait in sun for about 40 minutes in New Delhi Railway Station. I had made several calls to the Driver in his mobile: [protected] and also complain to[protected]. But no body could help me. I had to cancel the OLA Cab and took taxi from other service providers. This is very disappointing. Regards, Gouranga Charan Swain [protected]

On 11th May 2015 I hired a Ola Cab for pick up from Vajrahalli Main Road near RVCA College and drop at Majestic Railway Station. The distance covered as per Ola cab driver 18 Kms and charged me Rs 470.00 inclusive of Rs 50.00 peak hour charges. I have used the service of Ola cab many times to the same drop point earlier, I was charged only below Rs.200.00 As I was almost late for the train I had no time to speak to the driver and clarify his stand for charging me Rs 470.00 But later I phoned your office and made a compliant in this regard and your staff made the calculation based on the distance traveled and told me the total charge including peak hour charge will be Rs 270.00 only and assured me to take up the matter to higher officials and also promised that the difference of Rs 200.00 will be credited to my Ola Account which can utilized for my next journey and said that a mail will be send to my email address at the earliest. I made a call again to your office on [protected] and a gentleman told the same as explained by your earlier staff. But unfortunately nothing happened till date. Note: I haven't received an Invoice for using your service on 11th May 2015 and the driver didn't switch on the meter at starting point, when asked, he said there is signal and even after reaching mysore road at Gopalan Arcade the meter was still not On. Thanks K J Mathew [protected]

I am from Bangalore and I had booked a cab for my mother and aunt (both senior citizens) using the OLA mobile app (in my husband's user name VIVEK TWISTER). The pick up point was my home on BG Road (SJR Luxuria appartments) & had to be dropped off at the City Railway Station on 18th May 2015. The pick up time selected was 3pm and the trains - Shatabdi Express (Mysore to Chennai) scheduled departure was 4.25pm. The CRN number of my booking is 83931889. The OLA service centre had messaged the details of the cab driver at around 2.40 pm. Driver Name - Nandeesha ([protected]). However the drivers number was not reachable at all. Hence at 3 pm i had to call the customer care and complain. They also tried to reach the driver but could not. Atleast then the call centre representative could have confirmed to me that they would cancel booking and we would have looked for alternate mode of transport. Both me and my husband were at office my aged mom and aunt were in jeopardy. The call centre representative promised to arrange for another cab which was near AECS Magnolia school which is 5 minutes away from my home. However finally both the cab drivers did not turn up at all. The call centre reps continued to ask us to wait. In mean while Nandeesha (the first cab driver) calls up from another number and says he is very close by and would reach in another couple of times. That was last we heard back from him. After that my husband, myself and aunt would have tried to reach him atleast 10 times each and he continued to disconnect our calls. My aged aunt and mom had to later rush to take a auto rickshaw. Considering their age it would not have been feasible for them to run against time. They finally got an auto around 340 pm. They finally missed the train by 10 minutes. We had a financial loss ~ INR 2250 (missing the train - ticket cost of INR 1800 and returning back home from the railway station in prepaid taxi ~ INR 450). More than the financial loss its the mental agony that my aged mom and aunt had to go through in an unfamiliar city. We get a SMS from OLA at 3.50pm cancelling the booking on account of delay and regretting the inconvenience. The poor coordination of the call centre and thorough irresponsibility & negligence of the cab driver Nandeesha is the cause for the complete mess. This whole mess needs to be owned by the OLA management for not properly guiding and educating the call centre representatives and also not emphasizing the necessity for cab drivers to reach on time and if there is a difficulty to openly admit the same to the customer. While OLA could only send an SMS admitting & regretting the inconvenience, Will OLA take responsibility and reimburse my financial loss (since they cant do anything about the personal agony caused by them)???

When ever I try to book a cab on the Ola app it says the server is busy or either the server cannot be reached and when I call the callcenter to book a cab they say they are pre booked for the rest of the day and we have to book only from the app . when i inform them about the app not working they say I should send a mail to their support team . Iv srnt 3 mails so far with screen shots of the problem I face and still havent heared from them .. What is the use of them having an app and a callcenter that works 24 hours when they are always pre booked .And when ever I ask a rep at the callcenter to talk to a supervisor they either say there is no super visor or they put me on hold for long time and dont respond . pathetic customer support from ola. They make you put Ola money in the ola account but dont have a cab to provide .