Ola Cabs / ANI Technologies Complaints & Reviews

Hi, I had Booked a Cab to pick from Waluj - BajajNagar at 18:40 for 19:40 pick up time. I got a confirmation message that the booking is confirmed, also I received the Drivers details & re-confirmation at 19:20 further I received a message at 19:22 that my Cab will be late for 10 min. and Now at 19:42, I received a call from customer care that my Cab is been canceled because they do not have a Cab available. Seriously ?? This could have been intimated to me an hour ago so, that I could have booked other Cab service. Now due to this I missed my friends Birthday Party and a Dinner.

Dear Sir, OLA Cab service is deteriorating day by day and if care is not taken you would loose substantial market share in near future. On Sunday 17/5/2015, I had booked OLA Cab to report me at 11.30am in New Delhi Railway Station with confirmed CRN[protected] and Driver's Name Susheel Kumar Mob:[protected]. But the taxi did not report me even at 12.05 Hrs and I have to wait in sun for about 40 minutes in New Delhi Railway Station. I had made several calls to the Driver in his mobile: [protected] and also complain to[protected]. But no body could help me. I had to cancel the OLA Cab and took taxi from other service providers. This is very disappointing. Regards, Gouranga Charan Swain [protected]

Dear Sir, Your service is deteriorating day by day and if care is not taken you would loose substantial market share in near future. On Sunday 17/5/2015, I had booked OLA Cab to report me at 11.30am in New Delhi Railway Station with confirmed CRN[protected] and Driver's Name Susheel Kumar Mob:[protected]. But the taxi did not report me even at 12.05 Hrs and I have to wait in sun for about 40 minutes in New Delhi Railway Station. I had made several calls to the Driver in his mobile: [protected] and also complain to[protected]. But no body could help me. I had to cancel the OLA Cab and took taxi from other service providers. This is very disappointing. Regards, Gouranga Charan Swain [protected]

On 11th May 2015 I hired a Ola Cab for pick up from Vajrahalli Main Road near RVCA College and drop at Majestic Railway Station. The distance covered as per Ola cab driver 18 Kms and charged me Rs 470.00 inclusive of Rs 50.00 peak hour charges. I have used the service of Ola cab many times to the same drop point earlier, I was charged only below Rs.200.00 As I was almost late for the train I had no time to speak to the driver and clarify his stand for charging me Rs 470.00 But later I phoned your office and made a compliant in this regard and your staff made the calculation based on the distance traveled and told me the total charge including peak hour charge will be Rs 270.00 only and assured me to take up the matter to higher officials and also promised that the difference of Rs 200.00 will be credited to my Ola Account which can utilized for my next journey and said that a mail will be send to my email address at the earliest. I made a call again to your office on [protected] and a gentleman told the same as explained by your earlier staff. But unfortunately nothing happened till date. Note: I haven't received an Invoice for using your service on 11th May 2015 and the driver didn't switch on the meter at starting point, when asked, he said there is signal and even after reaching mysore road at Gopalan Arcade the meter was still not On. Thanks K J Mathew [protected]

I am from Bangalore and I had booked a cab for my mother and aunt (both senior citizens) using the OLA mobile app (in my husband's user name VIVEK TWISTER). The pick up point was my home on BG Road (SJR Luxuria appartments) & had to be dropped off at the City Railway Station on 18th May 2015. The pick up time selected was 3pm and the trains - Shatabdi Express (Mysore to Chennai) scheduled departure was 4.25pm. The CRN number of my booking is 83931889. The OLA service centre had messaged the details of the cab driver at around 2.40 pm. Driver Name - Nandeesha ([protected]). However the drivers number was not reachable at all. Hence at 3 pm i had to call the customer care and complain. They also tried to reach the driver but could not. Atleast then the call centre representative could have confirmed to me that they would cancel booking and we would have looked for alternate mode of transport. Both me and my husband were at office my aged mom and aunt were in jeopardy. The call centre representative promised to arrange for another cab which was near AECS Magnolia school which is 5 minutes away from my home. However finally both the cab drivers did not turn up at all. The call centre reps continued to ask us to wait. In mean while Nandeesha (the first cab driver) calls up from another number and says he is very close by and would reach in another couple of times. That was last we heard back from him. After that my husband, myself and aunt would have tried to reach him atleast 10 times each and he continued to disconnect our calls. My aged aunt and mom had to later rush to take a auto rickshaw. Considering their age it would not have been feasible for them to run against time. They finally got an auto around 340 pm. They finally missed the train by 10 minutes. We had a financial loss ~ INR 2250 (missing the train - ticket cost of INR 1800 and returning back home from the railway station in prepaid taxi ~ INR 450). More than the financial loss its the mental agony that my aged mom and aunt had to go through in an unfamiliar city. We get a SMS from OLA at 3.50pm cancelling the booking on account of delay and regretting the inconvenience. The poor coordination of the call centre and thorough irresponsibility & negligence of the cab driver Nandeesha is the cause for the complete mess. This whole mess needs to be owned by the OLA management for not properly guiding and educating the call centre representatives and also not emphasizing the necessity for cab drivers to reach on time and if there is a difficulty to openly admit the same to the customer. While OLA could only send an SMS admitting & regretting the inconvenience, Will OLA take responsibility and reimburse my financial loss (since they cant do anything about the personal agony caused by them)???

When ever I try to book a cab on the Ola app it says the server is busy or either the server cannot be reached and when I call the callcenter to book a cab they say they are pre booked for the rest of the day and we have to book only from the app . when i inform them about the app not working they say I should send a mail to their support team . Iv srnt 3 mails so far with screen shots of the problem I face and still havent heared from them .. What is the use of them having an app and a callcenter that works 24 hours when they are always pre booked .And when ever I ask a rep at the callcenter to talk to a supervisor they either say there is no super visor or they put me on hold for long time and dont respond . pathetic customer support from ola. They make you put Ola money in the ola account but dont have a cab to provide .

Hello Team, I used an ola auto in chennai yesterday and the driver name was siva kumar and auto no was Tn 22 cc 0804.me and my cousin boarded the auto.since we were new to the city we were unable to locate the place where the driver asked us to come for boarding the auto.For that he insulted us and even went to the extend of calling us . I never expected such a behaviour from your staff. I hope you will consider this seriously and take appropriate action. Regards, Vineeth

My cab is attached with ola and this guy called me up to extend the offer for the last week to start on date tuesday/thurday or fridday. When I called up for follow to him, he was very unprofessional, rude and were not ready to disclose his PI and disconnected the line. He does not deserve to be on the position he is, this is not the way business should be running with Ola. He should be trained or should be moved to different back end work.

I booked cab to reach at Railway station to pickup my train on Saturday 16/5/2015 at sharp 10:30. first i recived confirmation message from ola team " Driver dipakumart ... with CRN83039233 will pick up you @10:30 pm 16May at 9:56 pm again get message from pla tea, for ride is cancel by there ola team whiteout explain in detail. they will confirm again new driver at CRN83397384 with driver JANAK PATEl, and again cancel by ola cab team at 10:15 pm . i get shame aging main guest becoz of very bed service by OLA teaam . My Contact no : [protected] Name : Sadeep patel

I booked an Ola mini cab for traveling a distance of 10.53 Km and according to Ola, I am supposed to pay Rs. 80.00 for the first 4 Km an then Rs.10.00 for ever kilometre after. Considering these charges including the tax I am supposed to pay for the above mentioned distance an approximate of Rs.150.00 In this case for the first time, I have been charged Rs. 34.00 extra in the form of ride time charges. Which is calculate at Rs. 1.00 for every minute of the journey where the first 5 minutes are free. I brought this to the notice of the Ola support team and all they wanted to tell me is how they charge. If this is the case, what is the difference between Ola which is a reputed taxi service provider and an independent auto driver who charges his customers as he pleases? It simply is not logical by a taxi operator to charge its customers on the basis of distance and time unless the time that is being charged is in the form of waiting charges. I humbly request the members of the forum to help me out with the same. It is not about the Rs.34.00 that I have paid Ola that irritates me, but the way they have taken the same. Justice needs to be served for people who use their service on a regular basis from this looting.

At 15/05/2015 i booked a OlA cab [CRN83070938 White Tata indigo WB 04 G 2736] from kolkata Apollo Hospital. Previously i am using their service from chennai from february 2015. I am 100% satisfied with their services. All the previous cab i used only for my brother who is a liver transplant patient & each n every time i used to say before starting that please took time but drive carefully & each n every time driver cooperate with us more than 100%. On 15th also i repeat the same, but driver is continuously driving without noticing the bumper & from 0 he is picking the speed to 50-60 km/hr. Again i ask him that we r not in hurry but please drive consciously, he replied i can't. I told him the situation in detail that my brother is a patient please consider the situation. Now he replied rudely that i cannot drive more with a patient, step down from my car right now & the attitude is very very very rude. I said I am using OLA cab on regular basis but never face this type of problem, then what is the difference between normal taxi with OLA? He replied in bengali "Ami kono OLA r tabedarite kaaj kori na..." I told him that i am not leaving anywhere though my brother is a post liver transplant patient & he cannot stand at pollution full roadside for another cab. He stop the car at roadside & stop the AC also. I asked him to start the AC & after behaving abnormally rude he started the AC but didnot start the cab. My brother with musk stepping down from the car saying enough is enough. At that time i call Ola cab customer care & while i describing the situation they handover the call to another person & line disconnect. Suddenly Mr. Bechu call OLA & saying over telephone twisting the situation & after some seconds he started the cab driving slowly & saying over telephone that see my speed sir... track my speed i am driving slowly but the party is blaming me. So lying he is over telephone. While i asked him that why r u lying, he again threat me that i cannot move any more you took another cab, my sister contentiously requesting him that please don't do that, please reach us at home[though we are bound with a post liver transplant patient[Liver transplant done at Apollo Chennai on 25thy of February 2015]]. After reaching destination I called OLA, in the mean time he using slang saying about us to the caretaker. Though he is behaving like a street boy & using slang i paid the amount but OLA told me that they are taking it as a complain & i will receive a mail with complaint number in my mail id. TILL NOW I DIDNOT RECIEVE ANY MAIL REGARDING THAT COMPLAIN. PLEASE DO TAKE A NEEDFUL ACTION WITH THAT DRIVER Mr. BECHU KHAN.

I raised a concern with regards to my travel last week. Reminders after reminders yet no reply from the support team. Is this the way you treat your customers?? And this isn't the first time, last month I had an issue with this cab services and they resolved it in 24 hours. And I was my fault to trust someone the second time. Deepthi K

Dear Team Very Good Morning I have booked the cab on 17/05/2015 morning at 9 AM. The driver came late and the car seat was shabby. When I asked the driver he said this is what can be done and started abusing me in front of my house. He was ruthless and challenged me to complain to any level. He used ruthless words and my family was embarrassed. This has lead to me in mental agony and deeply stressed, Confirmed CRN 83378660 for your reference. I don't know the name of the driver and would demand an apology letter from your side.

I have booked ola cab on[protected]ref no.[protected]cab no.javed shaikh-mh 12 kn 3485) Cab was expected to reach at my place 19.27..but at 19.25 driver switch of the phone and customer care opolizes on this incidence.i have to catch train at 20.40 and at final time ola denied to give service...customer care person ask me to waith form mre 20 minuts more where as i have to rush railway station before 20.20pm... I must say a worst commitment...the hight is, suddenly a massage arrived to me that on my request of ride is cancelled(ref no.[protected] on my request...??????? great service..i will reccomend to every body dont use ola cab...

i ordered a cab from pune on 16/05/2015 from my mobile phone, but the agent who picked my call said he will not book any cabs for me as the quota was full for mobile bookings and I need to use my apps to book it. when i went to book one with the help of the app, the app also did not work.

I had booked a cab for my parents as they had to reach bus stand by 2240 hrs.but the stupid cab driver didn't come till 2235 hrs, when i called him he irresponsibly said that the tyre of his cab is punctured and he will be only be coming after it is fixed...i called at customer support, they offered to send me a new cab in 15 mins, however the departure time of BUS was only after 10 mins...with no options left i hired a local rikshaw and somehow my parents reached on time...OLA sucks.

the drivers won't even pick up the call. Look I have my grandparents who are in need of cab, how dare the drivers don't answer the call when the aged people call? Huh? And when we say the drop point those can't come they say book another driver and in last minute when we are in hurry how are we supposed to cancel ride and book another driver? Please look into it. You cant have degenerated drivers in your company.

Hello, This is to bring to your notice the situation happened when I traveled by the Ola cab on last Thursday in Bangalore. I booked a Ola cab for traveling from pick up point (Bageecha, 42/3, Airport to Whitefield Road, Marathahalli, Bengaluru, Karnataka) to my home (PURVA PARK APARTMENTS, Jeevanhalli, Cox Town, Bengaluru, Karnataka). The booking CRN is 82857538. When I got into the Cab, I asked the driver to start the meter. However, he told me that he already has started the meter when I was getting into the car. Ideally, the driver asks the passenger before starting the meter, which he did not. However, I believed the driver and traveled to my destination. When I reached my home and bill was generated, the amount to be paid was Rs. 286. Now, the maximum distance possible between the two aforesaid location is Max 13 Kms (attachment of the google maps given). However, the distance was recorded as 19.53 KM!! My traveled time was approx. 45 minutes. I tracked the time when the driver called me up (9:43 PM) (attachment given) when he reached the pick up spot and time when I reached my destination. However, travel time in the receipt was 55 minutes. Also, pick up time as per the invoice is 9:37 PM, which proved that driver started the meter even before picking me up. Moreover, the car waited in the traffic at very few locations. However, the waiting time as per the receipt was 15 minutes!! So, I should have paid the following amount: First 4 KM: Rs 80 Next 9 KM: 10 * 9 = Rs. 90 Travel time: (45 min - 5 min free ride) = 40 X 1 = Rs. 40 Total = Rs. 210 However, I ended up paying Rs 286. So, I hereby sincerely ask you to look into it and pay back the differential amount (Rs. 76). I and my acquaintances have a high respect for kind of the service Ola provides to its customers. Please ensure it does not get hurt because of incident like this. Please refer to 3 attachments for more info.

This is Barry Thomas from kolkata and I had booked a cab on the night of 12th May 2015...I booked an OLA CAB to pick me up from new Alipore kolkata. The driver SANJIT KUMAR VERMA driving a White Maruti Swift Dzire WB 11 C 5876 refused to pick me up after calling me up and saying that he will not come. My CRN82364906...I was later on given another cab after I yelled at customer service. I want a complaint registered against this driver as I had a small baby along with me at that part of the nite.

With reference to the captioned subject i would like to inform you that my few rides with #OLA were never been fruitful as per my wish, Herewith mentioned below few references codes 1) CRN81117306 2) KRN12935763 3) KRN 13139825 4) KRN13185261 I would like to explain in detail the hazel stories that took place recently 1) CRN81117306 : I had book this ride on 8th May (FRIDAY), 2015 @5.00AM & I got an instant confirmation from #OLA with driver details. I tried reaching him from 5.15AM, the driver informed me that he would reach my place within 10mins i, e 5.25AM. Again i tried reaching driver @5.30AM driver says he is having tea and would take 5mins to reach my place. I could not control my anger I repeatedly called driver from 5.35-5.45AM there were no response from him, As I was getting delay to the airport it was difficult to arrange an alternate. However, I was glad that immediately I could find an alternate from other services. I brought this issue to the customer care immediately. Till now there is no action taken against CRN81117306. I have stressed very much against this wherein I could say mentally disturbed and would like to file in consumer forum pertaining to CRN81117306. 2) KRN12935763: I had booked this ride on 12th May, 2015 (Tuesday) driver says he not closer to my place and he cancelled the drive. I request you to kindly educate/training the auto drivers properly. 3) KRN 13139825 : I had booked this ride on 13th May, 2015 (Wednesday) driver called me and asked me the dropping point and smartly says he is far away from my destination and he himself cancelled the ride without any proper communication. I ended up finding alternate services and reach my destination. I request you again to trainee them to perfection. As I believe “TIME IS MONEY” the pain is extracting too long, 4) KRN13185261: Finally fourth ride in a row, I booked this ride today i.e 14th May, 2015. The driver says he is very far from the location and however I yelled him saying why did you attend my ride? Then apologized and said however I would attend your ride. After few mins driver says his vehicle is in problem and could not attend in time. Overall the four drives lost trust with #OLA. ONLY PAIN AND NO GAIN Final conclusion, I demand an proper explanation to my quires raised and action taken immediately or within 24hrs. Failing which I will take an legal opinion and file case in consumer forum and an compensation should be certain. Do feel free to call me on +[protected].