Ola Cabs / ANI Technologies Complaints & Reviews

Its been observed that when ever i call the call center to book a cab, i just get a standard response stating that they are unable to book as the systems are updating. And this is the standard response i have got for calls made at any hour of the time. The ola cabs call center executives needs better training in terms of customer service. This is just so annoying cause if you dont have a mobile app you cant do bookings at all if you wanna...

Had booked cab from Nagpur Railway Station for 6:50 and there was no cab till 7:29 and even the driver did not pick my call. When called the call center she put me on hold for 10mins and finally had to catch an auto rickshaw. Worst experience after traveling the whole night....

Hi Team, I had the worst experience with Ola Cabs yesterday. I booked a cab in New Delhi from Shakti Nagar to Naraina Industrial Vihar Phase 1 on 26/04/2015. While booking, your team booked for 9:18 AM instead of 7PM. I had to made the booking thrice, cancelling the previous two. Every time they made the wrong booking. Such a fool team you have. But just before the pickup time(7PM), i got calls from three different drivers. First...

Hi Team, This is regarding my previous trip. I have seen the ride time charge. When I called the call center they asked me send a mail to you guys. This is really sick you guys are charging more and making your customers fools. Once you guys charge peak hour traffic as 50 bugs more or waiting charges etc. My question is ride time charges is not valid on on all rides. It depends on the traffic. For example for reaching a destination...

Dear Sir, On 21 April 2015, I have booked a OLA cab from RRCAT Guest house to Railway station Indore to my friend Shri S S Barala. The cab no was MP-09 TA 6516. The booking was done with my phone, the number is [protected]. After completed the journey, 228 Rupees were paid by my friend to the cab driver the name was Bairagi and his contact number is [protected]. Simultaneously, the OLA cab also deducted online 228 rupees from my OLA account. I...

I have been using ola cabs for nearly 10months in madurai city. I haven't faced any difficulties so far. Currently I'm in Chennai and i booked ola auto and ola cabs, both the services are very poor in Chennai. The drivers doesn't seem to respond me properly and cancelled my ride without giving prior information. And the drivers are asking the customers for the route as they say they are new to the city. This has happened to me twice so far...

Hi, I had booked my cab (bangalore ola) on Apr 20th for Apr 27 to 29 ride. I came to know (by surpirse) that the rate have been changed without informing the customers. The call center executive, supervisor, manager are all useless and say that Ola is right in changing the rates. I accept that but customer MUST be informed WITHOUT FAIL by email/sms about rate changes for old booking or new booking... One supervisor by name Ms. Vidyashree...

I have booked a cab from Hubli to Dharwad @10pm. I got a cancellation message at 9.50 pm that there are no drivers. We had a great difficulty in arranging another cab outside. Why cant they inform before. Worst cab service. I will never go for OLA again....

manish here, i have booked a cab under booking number CRN78001672 and driver name is Anil kumar saxena, he havn't call me through ola but directly and talked in abusive manner. then i have cancelled that booking and booked a new cab. Is this the way to deal with a customer......

Dear Mr. Abdul Waheed, I am in receipt of your email dated 24.04.2015 and I thank you very much for the credit of Rs.39/- to my OLA Money Account. However, on the same day ie., on 23.04.2015 (Invoice No:[protected] again there was an excess billing of mileage and I had lodged a complaint and I was told credit of Rs.15/- would be given but so far the credit has not yet come to my OLA account . I am surprised as to how such mistakes...

This is to inform you that ola cabs is one of the most irreresponsible cab that i have come across. My husband had initially booked a cab from ola and had been promised that cab service would be available at 3:00 pm. The address had been clearly mentioned to them. When my husband had called after some time they said that the driver is on their way. My husband waited and recalled only to be informed in the 11th minute that the address was...

Hi,

1st incident - I have booked a cab for Apr 10, 2015 10:00 AM, CRN74067944. I have booked the cab a day before to avoid any last minute rush. On the next day the cab driver informed that he will be late by an hour. So I have cancelled the cab that day.

2nd incident - I have booked a cab for 23rd April at 10AM, CRN77356496. Again I have booked a cab a day before. When I called the cab driver multiple times,...

Dear Sir/Madam, I have booked match ticket today and i have a confirmation of that . i have also call to driver and care but he /she told me this tickets give to another person. this is fraud to me . Cab Details :- Driver Name - Prakash Jain Cab No - GJ 18 AX 3967 Mobile No .[protected] My Registered No . [protected] You are not giving to information about that so i have complaint to Ola head department and also consumer...

Ola cabs came with a ease to us earlier. I started taking ola cabs since the day it was launched in pune. But day by day experience is getting worst and worst. Would like to bring your attention toward last 3 experience of mine with OLA

Experience 1: 17 Mar, 2015 : Pune
OLA INVOICE NO.68299269
I booked a cab for a Lady Guest from Bharati Vidyapeeth University through Ola App. The driver asked me to come outside...

Dear Ola Cabs, My wife (name categorically withheld) has been using Ola Cabs for daily commute from her office at Cannught Place, New Delhi to residence in East Delhi. She, as every day, booked Ola cab for her trip back home on 22.04.2015. The cab allotted to her was white Tata Indica (UP 14 CT 5254) Basudev Mishra as its driver. This is to bring to your notice that my wife is seven months pregnant and therefore on humanitarian...

Dear Ola Cabs, My wife (name categorically withheld) has been using Ola Cabs for daily commute from her office at Cannught Place, New Delhi to residence in East Delhi. She, as every day, booked Ola cab for her trip back home on 22.04.2015. The cab allotted to her was white Tata Indica (UP 14 CT 5254) Basudev Mishra as its driver. This is to bring to your notice that my wife is seven months pregnant and therefore on humanitarian...

OLA Cabs are just fooling their customers. They say they are only charging Rs 10/km however i[censored] calculate the same = total km/total bill, it will come around Rs. 16 – Rs. 20…sometimes it goes above Rs. 23 as they will cover all their money in waiting time (which includes travelling time)…in traffic you will be scrued man.. I have few things to mention which I have faced in last three days with OLA Cabs. a. Poor Service b....

sir, when igo ola cab heis telling offer first five kms 49 but icharged 3kms Rs. 86 . u downloand frist customer who download ola app we get 100 offer free ride tell icannot get . from bodapati ashok ballari karntaka mob [protected]...

Hello,

This is to bring to your kind attention that the cab drives collected toll charges of Rs.22 from me against the CRN numbers CRN 76694207, CRN 76801529, CRN 76919370, CRN 77031454. I came to know that the toll charges are already included in the bill after checking your invoices.

I have paid totally Rs.88 towards Toll charges against the above mentioned CRN numbers. Request you to refund the amount which...

Hi. I'm Unnikrishnan.M.A, an architect from chennai. yeasterday evening I booked an ola cab for 23.04.2015 morning 7.00 AM. Booking ID was CRN77276688. Today morning around 6.30 i recived a call from one of your driver & he asked my pick up point. as i said the point he said he might not able to come. after that two to three drivers from ola called me & the same happened. finally i got an message from ola that, my booking have been...