Ola Cabs / ANI Technologies Complaints & Reviews

This is Akhil(Mob:[protected]) writing from Bangalore. This is to inform you that last day(16th May) I had a very terrible experience with one of your OLA cab drivers . The driver was very rude, he was rude enough to abuse my female colleagues . The incident took place 9.18 p.m yesterday 15/5/2015. When we four o[censored]s thought to hire an OLA cab . Since female colleagues in my team was from Karnataka they talked the OLA cab driver for specifying our location and told him our pick up point.But the driver was so arrogant that he said he wont come to that place, instead he ask us to come to the place where he stands. we hired this guy and its his responsibility to pick us from the location mentioned. This indecent behavior of that driver made us to hire another cab. But that time this OLA cab driver called these girl back and started abusing them.That driver used un parliamentary words which no females can with stand. This behavior is totally unacceptable and we are planing to file a police complaint against the driver. Request you to take the adequate action against the driver. We had been using OLA cab for past few months, service which you guys are providing in Bangalore is highly appreciate. You have to look into the above mentioned case seriously, since these are the persons who are really damaging the brand name of OLA. Hope that this complaint will be treated properly. The details of the driver as follows : Gowresh N P KA 02 AB 7489 His Mob: [protected] Booking No.CRN83110834

I booked a Ola cab on 10th april early morning. A message was recieved to me as follows: Say Ola to your driver MANJEET ([protected]) for CRN81669831. White Santro HR 69 A 4282 to pick you up @ 5:37 AM, 10May. A different car came to pck me up I got a call from number stating that white color accent(sedan car..i dont remember which car exactly) is waiting at some location. I sat just only bcoz he was waiting for guy named Nishant(me). I want to bring this into notice that something bad might have happend and got very disappointed to what ola did. Take a action against this though i reached my destination safely. Car number that came to pick me up was different that was mentioned in message. I noticed the car type and number is different when i was in car. I saw car number on the front glass.

I Kishor Jashnani giving complaint for Ola cab service. My today's Ola cabs invoice No. CRN82810979 Dt. 15/5/15, Pick up time 9:05 am driver did not reach on time. He did not have the mobile number, Pick up details, He shouted on me that, " he was not come for pick up." This service we got from Ola.

I book cab on may 04th & 14th. we travel local route only but OLA charge rs. 30 for toll charges, but there is no toll. we travel local city i already complaint this issue but no body take response for this. and also this is second time they make rs 30 toll charges. here i attach my both CRN numbers CRN 82707248 & CRN 80147733 both time i not getting my refund. single Paise also money know.

Ola cabs are the worst and irresponsible cab services I have ever used . MY CRN Number is[protected]. I had booked Ola Cabs for 30th April(mid night 11:30 pm). That day was auto strike in Banaglore .I had booked the cab one day prior and asked repeatedly if they are working incase the are supporting the strike. and they said we are working and cabs will be available on time . By 11 pm i called them up to ask about driver details .they sent me the message after that .Then the driver called us and enquired reg the pick up and Destination .(From Vignan Nagar to bangalore Cantonment). he said will confirm as it very far from his current location and asked us to check with Ola cabs . I repetaedly called Ola cabs ..but they didnt pick my call and keet sending me message that i have to contact driver . Bloody persons @ night 12 pm on an auto strike day where the hell would i get an alternate booking .I had provided the pick up and destination details while booking one day prior . Why didn't they see that . An alone girl at night 12 pm where do u people expect me to go and find a taxi .and in case u had to cancel it why did u do it at last moment in 30 mins i had my train .and they don't have a minimum responsibility of informing also that we are not able to provide the cab ...Nonsense till date i am calling those people till date but they dont pick the call rather keep sending me same message of contact the driver .. I want a legal action to be taken aginst these People .I have suffered like Hell .For the monetray loss and mentall harassment caused due to these people 's so called service .

Hi, I had a very bad experience from Ola cab service on last Monday, 11/05/2015. I have booked a cab for traveling from Singasandra to ITPL, bangalore. I have received confirmation SMS, even i called the driver for explaining the route. Finally he has come to the building, he had some confusion about the building. We had a conversation and I asked him to wait for 5 minutes, so that I can go and take my stuff. Later once I returned, the cab was not there. When I called he was not picking the call. Later I connected with him, his answer was rude, irresponsible. Simply was saying, he got another trip and if I have any complaint I can reach customer care. It was clear that he didnt want to travel to ITPL, because it happened with me before also. When i tried to reach customer care, no where its connecting. I was trying almost 1 hour and got connected to customer care. Mean time, I got alert saying trip completed and the amount got deducted from my OLA account. When I explained all these to the OLA customer, executive was not believing first. Later informed me saying money going to refunded and action going to be taken against the driver. Now its more than 24 hours, till now neither update nor money got refunded. The trip details are below, CRN82107972 Maruthi Swift dezire KA 06 C8884 Driver Name: Shiva Kumar P Pick up time was : 7:28 PM The money deducted was 153

I have booked cab, though i didnt informed or got pop up saying "extra charges per minute" They charged extra 60 Rs apart from tariff. Then i called customer care, here is a SUPPORT TEAM DID call 1 = talked for 12 mins, put on hold for 6 mins & they cut the call call 2 = talked for 15 mins put the call on hold & cut the call call 3 = 10 mins, CUT the call call 4 = Talked for 30 mins & said loded complaint on all ABOVE ISSUES and SAID, Complaint is sent through MAIL till now i have not recieved ANY MAIL WORST CAB in the world. dont choose OLA. SCRAP Today i called again and spoke with customer care for 1 Hour. No complaint recieved.

Hello Team, I am writing this email from Utter frustration and pain.Yesterday I booked the CAB with CRN81711584 by calling customer care. I made very clear that I want the CAB on time as I had an early flight to catch. The CAB was supposed to come at 1:45 PM. One of the driver assigned, called me and told me that He is on M.G road and he just can't come to pick me up. He was speaking very rudely and he told me to initiate the cancel request. I called up the customer care and told the same story. They told me that there is no driver assigned to you( I AM STILL WONDERING HOW DID I RECEIVE THE MESSAGE AND CALL FROM OLA DRIVER) and they will send me the details of DRIVER 30 minutes before the RIDE. I again told them to keep this on track as it was urgent for me. I got the message at 1:15PM with driver details. The driver called me and showed disinterest to come and pick me up. I told him that I need to go to Airport on which he said that he would come to pick me up in another 20 mins. I waited and gave him multiple calls for which he didn't reply. Then he called me and told me that he is on his way and asked me to wait(very rudely). As I was out of option, I waited for him and finally I received an message saying that my trip has ended and my bill is Rs 540(Below Email). I called him up and his phone was switched off. I panicked and somehow I reached Hebbal to pick the bus. I reached airport late by 30 min of my reporting time and I missed my flight. I was so frustrated that I wanted to call you guys and throw a case against you for harassing general public with your utter nonsense driver. The customer care group says that we give preference to Airport drives and this is what you do, I had to re book the flight which cost me 3K more. Are you guys going to reimburse the same? What about the frustration and tension I went through in this whole process. I believe you guys are just minting and money and don't give a about customer satisfaction. I will go to whatever level possible(Social media/Consumer Court) to escalate this if you guys are not compensating me. Please counsel your drivers as in how to talk to customers, we are the one who are paying them.

This driver kept his phone as unreachable and left when i was just 15mins late. However I have mentioned that I maybe late a bit. His way of talking was very bad. Please take actions. I will also give bad feedback for OLA everywhere possible if no actions are taken against this driver. I needed it on emergency basis and that driver left without giving me a call driver KALYAN JHA ([protected]) for CRN 81718819. White Maruti swift dezire WB 23 D 1818 to pick up @ 8:15 PM, 11May I am a frequent traveler of OLA, but after this incident I may have to think again before booking an OLA cab. After the driver left, I immediately attempted for another ride, but there was no cabs available at that time till 12 AM. I was 15 mins late as I was stuck in traffic, I explained that to the driver.I really required it on an urgent basis yesterday, and I was really angered by the driver due to his stubborn behavior and attitude. This was not expected from such a good cab service like Ola. I requested him to come back to the same location when his message came that he cancelled the ride, but he did not even listened and he said that I am most welcome to take any actions against him, he doesn't care. He said this as if he the CEO of OLA. I was even ready to give him extra waiting charge in addition to the waiting cost, as I really needed the ride urgently. I am really going to take action against and circulate my feedback through social media & other medium, iff he doesn't apologize.

I have been getting many fraudulent invoices (for fraudulent bookings) from Olacabs since first week of April 2015. In reply to my complaint, Vraj sheth, customer service executive, OLA cabs (Vraj Pratikkumar <vraj.[protected]@olacabs.com) wrote the following apology letter on April 8, 2015: "it was really shocking that you hav recieved a mail / invoice regarding the ride which you havent ever done . I myself Mr. Vraj Pratikkumar Sheth (customer service executive) at olacabs feel really sorry for the inconvineincy created as it was the mistake from our executive in writting down the correct email id of the customer." Despite the above apology letter, I still keep receiving fraudulent fraudulent invoices (for fraudulent bookings) from Olacabs. Today 2 fraudulent invoices have arrived so far. Can anyone help to stop this constant nuisance? Thanks. PS: All emails to Vraj Pratikkumar <vraj.[protected]@olacabs.com are bouncing!

Hello, Myself Shivang Sood took a service from you for pick up from Faridabad to Sec 62 noida the amount charged Rs742 that includes 36 minutes of waiting charges that too was by the side of driver paper works he imposed and not ready to deduct the waiting charges which was because of him, he forcefully imposed the amount. The details of bill as CRN82220915 Vehicle No.-38 S 9244 Driver Name:Sonu

Hi there, I introduce myself as Neha Gupta. My contact number is [protected]. I had booked an OLA cab today. The booking number was CRN82197782. The driver's name was Abdhesh Kumar (ph: [protected]) and he was driving a white Tata Indica with the registration number UP16 BT 9299. The pickup time was 8:45 am and the pickup location was Ramprastha Greens, Vaishali. We were told by the driver that the cab will reach us in 15 minutes. However, when he didn't reach us on time, we called him up. He said he would take another 24 minutes. We were getting late for work, so cancelled the booking and decided to take our own car. We were about to start our journey when we got a call from the driver, who said that he would reach us in 5 minutes. We thought that considering the driver has already reached, it won't be fair with him if we ask him to leave, so decided to take his cab. When we got into the cab, we told the driver that we had cancelled this booking, so he would have to reactivate it. The driver said that he had not got any message regarding the cancellation. He slowly drove the cab, while speaking to the customer care regarding the booking. We had moved about 1 km from our pickup location, when he stopped to continue speak on the phone regarding this confusion over the booking. Meanwhile, he started getting messages for some other booking and we started getting messages with some other cab details, though we had not booked any other cab. The driver continued to speak over the phone. We were already late, so asked him to drop us back at our pickup location. He bluntly refused to do so and asked us to get off on the road. We were accompanied by a 2-year-old child, but he did not pay any heed to it. He said I've seen thousands like you, it's my car and I refuse to go where you want me to go. We want strict action to be taken against this driver. His details are already mentioned in the beginning of this complaint. Thanks, Neha Gupta [protected]

Hi, I have made the a booking and following are details :driver INDRA BHAN SINGH ([protected]) for CRN 82029784. White Wagonr HR 38 T 1328 to pick you up @ 5:30 AM, 12May. Driver called me up at 4:45 am and confirmed the address. But after that driver stopped picking my call and not arrived at my destination . I have called on OLA customer care no., their executive put my call on hold for 10 min and disconnected my call without giving any response . I have called 4 times at your customer care no. And then I got new cab details but new pickup time was 5:50 am . Finally I got the cab at 5:50 am but I missed my train. I was going for an urgent official meeting and it causes a huge loss to me. I expect appropriate action against driver ( Indra Bhan singh) and refund of my ticket. Expecting a prompt response from your side. Thanks. lakshey uppal [protected]

I had booked a cab on April 11th, 2015, prior a day for April 12th, 2015 at 6 PM from Wonderla Amusement Park, and went there with my two more female friends. This is verysad to tell you that there was no prior initimation from Ola team that they do not provide service to that area and left us alone and helpless there so far from the city that too knowing the fact that the booking was done by a female and it was very obvious by the name. Booking CRN no. is 74654342 After all I sent them email for this and in lieu of all this they rechared my Ola account with Rs. 300 to compensate their pathetic services and mistakes, but i am not at all satisfied with this as they left three females alone in the outskirts of the city, but there has not been any satisfactory response from them. So I am writing this email as a complaint against them.

Reference your INVOICE NO.[protected] May, 2015. Following discrepancies noticed : 01. The Cab reported at 01.20 pm, not 01.01 pm 02. The driver took a little longer route, giving reason of traffic. While booking on phone, we were informed that the driver will take us in whatever route we prefer. 03. Ride time charge is unfair, please explain ?? 04. The change in base rate was not informed. 05. When the demand is high, you must make alternative arrangements so that everybody can avail the cabs, instead of burdening the customer with peak time charges which is not customer friendly. We hope that the same would be explained & rectified.

I made a booking with OLA cabs via their customer care on 26th April at 12:45 PM for my journey on 27th April 04:00 AM from Kilpauk to Chennai Airport. I received the confirmation SMS from OLA immediately with CRN78195050. I called them in person on the same day at 22:00PM & confirmed my booking for the next morning. I again called them on 27th early morning 03:00AM & asked them to send driver's number & they too had sent it at 03:30AM saying driver is VIGNESH K (Mob.No. [protected]) Silver Tata Indica TN22BS3501. The driver called within a minute & asked for the drop place at 03:34AM and within a minute, I received a SMS from OLA saying that they regret to inform the cancellation of my booking as they are unable to find a cab near my pickup place. Driver started cutting my calls & the person at customer care started to repeat the same statement again and again. It was totally disgusting to be a victim of their irresponsible services. I don't understand how they dare to behave so idiotic at such an odd hour expecting me to find some other mean of travel to catch the flight.

I have been using ola cabs almost daily for the past 2 weeks, and just today had a look at the break up of the invoice emailed to me. 1) I have been paying for toll in cash at the sea link, however the driver has been charging me 60 rupees additionally on my bill. 2) There seem to be some exorbitant waiting times mentioned on the bill, which are not all true. Today for instance, the cab driver was 10 minutes late because he went to fill diesel and he levies a 16 minute waiting charge on the final bill! I was the one waiting for him to arrive not the other way around. On top of this they are charging peak fares. I am very disgusted with this service, and if not rectified i will take up this matter publically.

I registered with ola cab with my email id and credited the account with 2000 Rs but did not add my mobile number. So while booking, the site asked for mobile number but could not add because some stupid error was displaying that this number is already registered. When I see my ola profile, there is no phone number attached. I called them, mailed them. They are neither responding nor resolving this issue. It happened 2 months back and I am not able to book ride since then. I asked them to refund my whole amount. They are absolutely doing nothing at all. I want my money back.

Dear Sir ! My wife called up Ola Cab Mangalore at evening 09 May for a drop from coast guard officers mess to sridevi engineering collage. they told that there is no advance booking and directed to call at 0615 hrs on 10 may. when she called up at 0610 hrs on 10 may they told that vehicle cannot be provided. I, called up ola cab at 0552 hrs on 10 may for the same requirement. The operator(male) told me that there is no advance booking and I will get the vehicle and asked me to call at 0645 hrs. I called up 0645, 0650, 0652, 0653, 0654, 0656 and 0657. Finally call was attended at 0657 by a lady operator and informed that all booking up to 1200 hrs are full and vehicle cannot be provided. Request intimate following:- (a) If you cannot provide vehicle why it was not informed when we called up at PM 09 May?? (b) How all vehicle can get booked up to 1200 hrs full from 0552(when I called first time and agreed to provide vehicle) to 0657(when second call was attended by them)?? Request ensure that your operator must inform if you cannot provide vehicle as per the requirement. Please do not keep the customer in panic till last movement and finally not providing the vehicle. Regards Lieutenant Commander PM Purushothaman [protected]) email. [protected]@gmail.com

I was charged Rs1 for entire ride time. Why I am pissed off is that 1) On app it is mentioned that "Ride time charges - Traffic wait is chargeable - Rs1/minute" but It was not mentioned that it is for entire duration 2) I am already paying per km charges for using your cab then why do you charge me additional "Ride Time" charges? Just to sit in cab? Do you really expect me to book a cab and then not ride in it?