Ola Cabs / ANI Technologies Complaints & Reviews

I have been using ola cabs for nearly 10months in madurai city. I haven't faced any difficulties so far. Currently I'm in Chennai and i booked ola auto and ola cabs, both the services are very poor in Chennai. The drivers doesn't seem to respond me properly and cancelled my ride without giving prior information. And the drivers are asking the customers for the route as they say they are new to the city. This has happened to me twice so far within a week. What a foolish response from a taxi driver who does not know about the route in the place he is as a driver.The happened to my friend also. I feel really hatred about the ola cabs. They have been doing really well in the beginning but now it is turning to towards the worst. No use of increasing their business by merging with taxiforsure, where now ola has failed their customer satisfaction.

Hi, I had booked my cab (bangalore ola) on Apr 20th for Apr 27 to 29 ride. I came to know (by surpirse) that the rate have been changed without informing the customers. The call center executive, supervisor, manager are all useless and say that Ola is right in changing the rates. I accept that but customer MUST be informed WITHOUT FAIL by email/sms about rate changes for old booking or new booking... One supervisor by name Ms. Vidyashree says customer must know these things and Ola NEED NOT (WILL NOT) inform about rate changes. WTF ?? In this era of internet, an email/sms notification to customers was sufficient. I have not got any email even after 3 days of rate change. The supervisor doesn't even know the basic etiquittes of customer support. I think the entire Ola system needs an enhancement to be in good business... Otherwise, this is called as LOOTING... Example: (For Mini) 1st 4kms 80 rs A next 1 km 10 rs B Ride time 1 re per min C No wait time (first 5min is free, instead of old 10 mins). WTF?? What am i doing in A and B above, am I not RIDING (OCCUPYING) the cab ? Why the hell extra ride time charges when i AM ALREADY riding and charged in A and B above? Is ola giving me any special treatment by adding ride time ? This is and not informing the customer of the rate change is worst I have ever seen. Also, Ms.Vidhyashree claims (not sure) that the new rate change has passed regulation! Where in this world this is announced ?? Hey, Ola, first of all dont think of only money, business is NOT JUST money...When u do business, think of creating and retaing a customer and carefully plan when you really want to retain a customer... Just becoz u have a markter share doesnt mean that you can loot people without taking care properly.

I have booked a cab from Hubli to Dharwad @10pm. I got a cancellation message at 9.50 pm that there are no drivers. We had a great difficulty in arranging another cab outside. Why cant they inform before. Worst cab service. I will never go for OLA again.

manish here, i have booked a cab under booking number CRN78001672 and driver name is Anil kumar saxena, he havn't call me through ola but directly and talked in abusive manner. then i have cancelled that booking and booked a new cab. Is this the way to deal with a customer...

Dear Mr. Abdul Waheed, I am in receipt of your email dated 24.04.2015 and I thank you very much for the credit of Rs.39/- to my OLA Money Account. However, on the same day ie., on 23.04.2015 (Invoice No:[protected] again there was an excess billing of mileage and I had lodged a complaint and I was told credit of Rs.15/- would be given but so far the credit has not yet come to my OLA account . I am surprised as to how such mistakes happen and as such I am unable to accept your reason of technical glitch, since this has happened with every trip of mine for which the drivers have charged excess and for which you need to refund me. Please note that refund of Rs.39/- is not a gesture since it is due to me legally since your Driver have charged me excess Practically on all trips made by me, there is an excess charged by you both in turns of mileage as well as waiting time. I own a vehicle and I have a driver and as such I used one route only and also I have used one route only from my office ie., from Chakala to my residence ie., at Ghatkopar and vice versa. Since my driver was on vacation, I had hired OLA, taxi for sure, black and white taxies etc. If you observe from the OLA invoices, you will find that distance is different for different trips although the route is same, same place for pick-ups and same place for drop-off and vice versa are constant. So also I have observed that the pick-up time which is mentioned in the invoice is earlier than the actual pick-up time when the vehicle arrives. This you can find out from the second SMS you send, where in you say your cab has arrived i.e., first message which we receive says that OLA cab will pick-up at ……. whenever the second message says OLA cab has arrived. In all the below mentioned cases there is no waiting time from my side, but you have charged me wrongly. The distance between Chakala to Ghatkopar [the same route taken everyday] is 7.05 kms and from Ghatkopar to Chakala is 6.98 kms [see your invoice 75446644 dated 15.04.2015]. The details of excess billing is as per attached. I would appreciate if you can depute a representative so that he can drive on my car or your OLA car both from Ghatkopar to Chakala and vice versa for reconfirming the actual mileage. Please arrange o refund me immediately Rs. 290.30 as per the attachment In case if you would like to see all the invoices and timings, please call me on my mobile . [protected] please check up whether there is a software problem attachment of my claim has been sent to [protected]@olacabs.freshdesk .com Thanks and Regards R.K.CHARY

This is to inform you that ola cabs is one of the most irreresponsible cab that i have come across. My husband had initially booked a cab from ola and had been promised that cab service would be available at 3:00 pm. The address had been clearly mentioned to them. When my husband had called after some time they said that the driver is on their way. My husband waited and recalled only to be informed in the 11th minute that the address was away from city. If that was the scenario, the responsibility of ola was to inform that their services are not available. He had a flight to catch which could have been missed. This has caused a lot of tension and i entirely blame ola for this. This mail is to inform you that this will not be taken lightly.

Hi,

1st incident - I have booked a cab for Apr 10, 2015 10:00 AM, CRN74067944. I have booked the cab a day before to avoid any last minute rush. On the next day the cab driver informed that he will be late by an hour. So I have cancelled the cab that day.

2nd incident - I have booked a cab for 23rd April at 10AM, CRN77356496. Again I have booked a cab a day before. When I called the cab driver multiple times, he informed me every time that he will reach in 10 mins. The cab came late by 1 hour saying that he have another passenger. My brother got delayed for his competitive exam. I have called an raised a complaint #16555932 and have not received any response as of 24th April.

3rd incident - I have booked a cab for 24th April at 10AM, CRN77356496. Again I have booked a cab a day before. When I called the cab driver multiple times, he informed me every time that he will reach in 10 mins. The cab came late by 1 hour saying that he have another passenger. My brother got delayed for his competitive exam.

I would like to ask who should be held responsible if he misses the exam and who will compensate for his loss of 1 year.

Regards,
Sujit Das
+91 [protected]
sujit.[protected]@gmail.com

Dear Sir/Madam, I have booked match ticket today and i have a confirmation of that . i have also call to driver and care but he /she told me this tickets give to another person. this is fraud to me . Cab Details :- Driver Name - Prakash Jain Cab No - GJ 18 AX 3967 Mobile No .[protected] My Registered No . [protected] You are not giving to information about that so i have complaint to Ola head department and also consumer complaint.

Ola cabs came with a ease to us earlier. I started taking ola cabs since the day it was launched in pune. But day by day experience is getting worst and worst. Would like to bring your attention toward last 3 experience of mine with OLA

Experience 1: 17 Mar, 2015 : Pune
OLA INVOICE NO.68299269
I booked a cab for a Lady Guest from Bharati Vidyapeeth University through Ola App. The driver asked me to come outside the campus which I denied by saying if I wanted to do that I would have taken auto. I told him in Hindi where to come and he was not able to locate the college building .It’s a small campus he should have asked anyone. I tried to tell him the correct address he was being rude on phone and asking to come out I told him directly that I am paying you to pick me up from the pickup point. After reaching to the place he started shouting and misbehaving as I brought the money issue in between . Dude you being a service provider u should be polite. I am addressing him as Sir and he was shouting on me. I was worried about my guest all the time until she reaches her place.

Experience 2: 21 Mar, 2015 Allahabad
OLA INVOICE NO.69215345
I booked ola mini which was showing near to railway station but didn’t reached. SO I got upgraded. But this guy even after telling the perfect way to the place he took me somewhere eals then he told me. Sir I m not from Allahbad hence I don’t know this place. Come on what the hell was that. I got down in middle and took auto. I paid for the ride too.

Experience 3: 17th April: Pune: Time 10:10 P.M.
I booked Ola from App just ride option (CRN[protected]. I need to go to MG road. I have been told a cab is coming to pick me up in 15 mins. At 10:22 I received that cab is delayed by 10 mins. I called the cab driver he kept my call on waiting and never bother to pick it up. I tried several times but no response from his end. I called ola care.Its 10:35 pm I have been told that cab will pick you up in 10 mins (CRN[protected] which never turned up. Ola care repeatedly booked another cab(CRN[protected] which was not able to pick me up. I wasted 40 mins waiting at the gate at Night for ola cabs. Frustrated I took auto as I reached 6 kms I found a ola cab ideally from my place.

18th April: Next day even after rising complain no one bother to call me. So I made a call. I have been told that complain had been raised by Mr.Adil who I suppose a senior supervisor there during that time, action will be taken and 300 ola money will be credited to my account.

23rd April: I wanted to know regarding the action taken on my complain, hence I called again. I had been told that complain was raised to wrong guy. It seems that was my fault that you guys have raised complain to wrong department and again ola 300 money will be credited soon in your account dialogue given to me which supposed to get credit 2 days back.

23rd April : 8:39 pm
I got a email from a Ola to call me back for the issue. Email was sent to me by a guy name Kevin. Its like
“Ola Dr. Gaurav,

Thank you for contacting Olacabs.

We tried calling you on your number (084XXXXXXXX), however couldn't get through.
Request you to please get back to us with your convenient time to discuss and resolve your issue.
I'll look forward to your reply.
If there's anything else we can help you with, please feel free to contact us on[protected]please add your city code before the number). You can also drop us an email at [protected]@olacabs.com.

Regards,
Kenneth P
Customer Support
Olacabs”

I called as I got the email but I came to know this guy is not available. Then why you sent me email with your name on it.

What’s the master plan to frustrate me to insanity and then a dialogue of 300 ola money given to me. I wanted to tell you guys don’t show that giving us 300 ola money is a very good gesture from your end. Its irritating when you tell me that we are giving you 300 Ola money. Do you think I will be requiring this 300 ola money to travel in pune.
I am not a freeloader I am ready to pay you money .Come on 300 Ola money is not above safety and services. Keep this ola money with you. I am a customer who requires better services and safety. You have lost all your credibility which I had for Ola

Imagine a lady waiting for the cab and same things would have happed with her .Cancelling of 3 cabs and then regretting not to pick you and then offering OLA money. Are you really waiting for a day something might unfortunate happen to your customer because you promised and then your cab get cancelled even after waiting for 40 mins.

Remember then you won’t get a chance to apologize and you 300 ola money won’t compensate it

I am just a frustrated and worried customer who once was a big fan of OLA.

Dr. Gaurav Pant

Dear Ola Cabs, My wife (name categorically withheld) has been using Ola Cabs for daily commute from her office at Cannught Place, New Delhi to residence in East Delhi. She, as every day, booked Ola cab for her trip back home on 22.04.2015. The cab allotted to her was white Tata Indica (UP 14 CT 5254) Basudev Mishra as its driver. This is to bring to your notice that my wife is seven months pregnant and therefore on humanitarian grounds becomes social responsibility of her convenience and respect is regarded utmost. Your driver dropped her at residence at 6.07 pm on 22.04.15. The charges applicable were Rs. 233/-. This is the responsibility of the driver to keep the changes spare when its their daily job. The driver not paying any regard to her state, denied any change and my had to roam all around seeking change from every and sundry passer by. But your driver did not buzz to extend her a helping hand. She then had to walk around half a kilometer from door to door and shop to shop to arrange for change. Her inconvenience was never paid any heed to and he kept sitting in the car watching my pregnant wife roam from post to pillar arranging sitting a change. It is noteworthy that she need not to carry a proof of her seven month pregnancy and it was made clear to him that no body is home so that she could arrange it from house members. Furthermore, after 30 mins of struggle when she finally got change, he still duped her of Rs. 13/- saying he has got no change. This is a feature with your drivers. In light of above, I need answers from you in serieatim. 1. Is this the training you provide for you customers and that too regulars? 2. Is this the standard of service you boast of? 3. Advise with adequate reasons why this case not referred to consumer forum? 4. Why this case is not referred to women rights wing? 5. Why this case is not referred to human rights? 6. Advise with documentary evidence of the what penal disciplinary action taken against the driver? 7. Why a public article in media amassing comments from such derogatorily treated women is published against Ola Cabs? 8. Who is going to take responsibility for any, God forbid, complexity arises out of such stress and physical inconvenience my wife was forced to go through after a whole day of working in office? You may be having a fleet of 1000 cabs but you score poorly on humanitarian grounds. Pl. respond in writtting only, as your response will be quoted if need persists. Regards, Naman Khanna

Dear Ola Cabs, My wife (name categorically withheld) has been using Ola Cabs for daily commute from her office at Cannught Place, New Delhi to residence in East Delhi. She, as every day, booked Ola cab for her trip back home on 22.04.2015. The cab allotted to her was white Tata Indica (UP 14 CT 5254) Basudev Mishra as its driver. This is to bring to your notice that my wife is seven months pregnant and therefore on humanitarian grounds becomes social responsibility of her convenience and respect is regarded utmost. Your driver dropped her at residence at 6.07 pm on 22.04.15. The charges applicable were Rs. 233/-. This is the responsibility of the driver to keep the changes spare when its their daily job. The driver not paying any regard to her state, denied any change and my had to roam all around seeking change from every and sundry passer by. But your driver did not buzz to extend her a helping hand. She then had to walk around half a kilometer from door to door and shop to shop to arrange for change. Her inconvenience was never paid any heed to and he kept sitting in the car watching my pregnant wife roam from post to pillar arranging sitting a change. It is noteworthy that she need not to carry a proof of her seven month pregnancy and it was made clear to him that no body is home so that she could arrange it from house members. Furthermore, after 30 mins of struggle when she finally got change, he still duped her of Rs. 13/- saying he has got no change. This is a feature with your drivers. In light of above, I need answers from you in serieatim. 1. Is this the training you provide for you customers and that too regulars? 2. Is this the standard of service you boast of? 3. Advise with adequate reasons why this case not referred to consumer forum? 4. Why this case is not referred to women rights wing? 5. Why this case is not referred to human rights? 6. Advise with documentary evidence of the what penal disciplinary action taken against the driver? 7. Why a public article in media amassing comments from such derogatorily treated women is published against Ola Cabs? 8. Who is going to take responsibility for any, God forbid, complexity arises out of such stress and physical inconvenience my wife was forced to go through after a whole day of working in office? You may be having a fleet of 1000 cabs but you score poorly on humanitarian grounds. Pl. Respond in writing only, as your response will be quoted if need persists. Regards, Naman Khanna [protected]@gmail.com

OLA Cabs are just fooling their customers. They say they are only charging Rs 10/km however i[censored] calculate the same = total km/total bill, it will come around Rs. 16 – Rs. 20…sometimes it goes above Rs. 23 as they will cover all their money in waiting time (which includes travelling time)…in traffic you will be scrued man.. I have few things to mention which I have faced in last three days with OLA Cabs. a. Poor Service b. Drive’s behavior – cheated me, took taxi fare from my guest and the same amount was deducted from my OLA money account c. Waiting charge – the total travelling time was 46 minutes from pick up point to drop point and company charged me for all 46 minutes…Ridiculous !! d. Driver was informed prior to follow which route however he still took long route 1. Booking CRN 77105793, April 21, 2015 – the cab was booked from westend marg, near garden of five senses and dropping point was Hotel Delhi Aerocity, near mahipal pur. I told driver to go from qutab minar and then from vasant kunj to Mahipal pur and he agreed on the same (cab was booked for my uncle who was staying at Hotel Delhi Aerocity). However he took the long route and I don’t know why he went from IIT gate to Vasant vihar and from there he went to Rao Tula Ram Marg and from there he went to Hotel Delhi Aerocity. Due to this I had to pay for extra 4.5 – 5kms. Also, he is a big time , he cheated me by taking cash for the fare and the same amount was deducted from my OLA money. I was not aware until I got sms from my uncle that he has made the payment cash (big embarrassment for me). I called OLA customer care and told the whole story…I have still not received any call from customer care for the update on action taken. 2. Booking CRN 7681 3442, April 20, 2015 – the cab was booked from Gurgaon to saket. The total bill was Rs. 723. Rs. 259 was deducted from my OLA money and I was supposed to pay Rs. 464 however Driver’s mobile was showing around Rs. 636. Driver asked me to pay Rs. 636 and he said customer care will refund your money to your OLA money account. I spoke with customer care executive next day and he called driver to confirm the same. Till date I have not received my money (approx. Rs. 180). 3. Booking CRN 75759399, April 21, 2015 – the cab was booked for 9am in the morning and meter was closed at 9.46am at the dropping location. I DON’T UNDERSTAND HOW OLA GUYS ARE CALCULATING WAITING CHARGE. The total travelling time was 46 mins and they had taken 46 minutes as waiting time and I was charged for the same. PURELY CHEATING. I will not recommend this to anybody…Please enjoy rides with MERU and UBER, PRETTY GOOD SERVICE AND NO HIDDEN CHARGES…NO CHEATING IN FARES. Parveen Bhalla Delhi +[protected]

sir, when igo ola cab heis telling offer first five kms 49 but icharged 3kms Rs. 86 . u downloand frist customer who download ola app we get 100 offer free ride tell icannot get . from bodapati ashok ballari karntaka mob [protected]

Hello,

This is to bring to your kind attention that the cab drives collected toll charges of Rs.22 from me against the CRN numbers CRN 76694207, CRN 76801529, CRN 76919370, CRN 77031454. I came to know that the toll charges are already included in the bill after checking your invoices.

I have paid totally Rs.88 towards Toll charges against the above mentioned CRN numbers. Request you to refund the amount which I paid extra.

Thanks in advance.

Regards,
Dhandapani

Hi. I'm Unnikrishnan.M.A, an architect from chennai. yeasterday evening I booked an ola cab for 23.04.2015 morning 7.00 AM. Booking ID was CRN77276688. Today morning around 6.30 i recived a call from one of your driver & he asked my pick up point. as i said the point he said he might not able to come. after that two to three drivers from ola called me & the same happened. finally i got an message from ola that, my booking have been cancelled because drivers are not available. In the last minute how can you cancel a booking & so easily you people send a message. This is the worst taxi service in chennai & irresponsible too. if you people have informed earlier i could have arranged another cab & meeting got cancelled because for OLA. Thank you

We booked a cab on April 18 2015.total bill for is 101 rupees.CRN76257125 .But driver did not come to pick up.After waiting for 30 minutes, We immediately cancelled ride and raised a ticket.Ola team is not responding properly and refunding my amount.I have not seen such a worst customer care and such worst replies to customers. When we call them, they just put line on hold and don't reply.Its nothing but cheating customers.

Booking No: CRN77061641 Driver Name: Cheluvaraju - [protected] Tata Indica - KA 01AA 8634 It was the second booking after the previous driver cancelled the booking. On waiting for 30 mins after communicating the address, he calls and abuses me telling I have provided wrong address. I told you can simply follow the GPS and you will reach since it is a pretty well known location but he was using abusive language in Kannada which took me completely by surprise. By this time I had already completed waiting 1:15 mins waiting for an OLA cab. To make matters worse I see that I have been charged for Rs 172, for the ride which I never took. I was left seething with anger because neither did I get the ride, on top of that misbehaviour of the driver over call and getting charged for ride not taken.

Sir, This incident happened in Chennai on 21st April, 2015. The driver (Kannan) picked up my relatives from near (Vanagaram Fish Market) at around 8:30 pm. They were headed to the destination Chennai Central. He did not show the bill to my relatives who left the car at chennai central. Instead he shouted at them to pay Rs. 350 /- I booked the cab from my mobile ([protected]) hence I received the bill amount as around Rs. 290 /- I do not have the SMS so I do not know the exact Vehicle number. Please trace down this driver with the information provided. You can use the bookings from [protected] as I booked only one cab on 21st April. Please forbid such people in your company.

CRN 77029846, Driver name, Sandip saha, Car no- WB 23D-0250. On 21st april i booked this car from ganesh avenue around 5.11pm, while showing 19mins in the app the person came around 5.56, which is a long time. After reaching the place sandip saha shouted with an ill attitude and asked me why did i call him 3 to 4 times to know where he is. He argued used slang words and invited me to make a complaint against him to ola cab, because he was so confident that he willnt have any kind of punishment for his ill behaviour. we are customers, i may b wrong but still i believe we are not suppose to get this kind of behaviour from a representative of a national brand. I will surely share my experience with all of social contacts and will aware them that they can save themselves from this kind of missbehaviour. We pay more for comfort and leisure, we dnt pay to listen to slang of a driver or see his attitude, we can have the same expericence booking a street cab. To avoid this inconveniece we pay more and go to brand like ola. Now its your call, , , you ignore my message or take an action. Have a good day.

I have booked a cab today for 22 apr 15 for1.16 p.m for new delhi railway station against ths no crn77165878 the co did not provide any driver no and then i call to driver he says i cancel your booking driver name the service of ola cab is very poor i never book this cab again in my life and i requested to everyone pls do not book ola cab