Ola Cabs / ANI Technologies Complaints & Reviews

I booked a cab under ref no CRN 75580086. Driver name Mukesh car no UP14DT0265 for 3.30am airport drop... to my amazement neither did the car come nor did the driver answer his call.. I missed my flight due to OLA and will never rely on ur pathetic service. This is the second time for such a incident... I can only wish OLA goes out of service soon and some reliable company takes ur place... You sincerely are the most unreliable cab in NCR with totally unprofessional drivers.

Hi, My crn no. is 75482209. I booked this cab on 15 April 2015 to travel on 16 April at 8 am. Next day10 min before i got a call from this driver name Mantu ([protected]) and he asked for the address though the booking has been done through mob app and he should have got the address automatically. Although i told him the address and driver said that he cannot come as this is not under his jurisdiction. I was surprised to hear this and asked that where he is now. You wont believe, he was just 10 mins away from my home but still he refused to come. I have done a complain regarding this to OLA and this is the complaint number- 1534868 I would request to take strict action regarding ola, so that they don't provide this kind of service to another customer. Thanks Abhijit

wants to go in urgent. morning at 4:35, called in customer care but they told we dont have cabs, whenever i tried to book a cab always you dnt have cabs. waaohh great. and your agent told installl app in your phone may be you got any cab. bull

I booked cab from Gurgaon to Janak Puri on 11/04/2015 for 5.30pm and got the confirmation of the same with driver details but received a call from the driver that he will not be able to come and told me to cancel the booking but before i enquire, received a message that my booking is cancelled on my request while I never made a call. On receipt of this message I called up and the executive on the other side made a new booking and message but received a message of regret from OLA. I had ultimately booked another cab through Meru after having a harrowing time waiting at the road with aged guests.

I booked a cab via the ola cab website on 14 April 2015 for the following day (15 April 2015) at 5.15 in the morning. I received a confirmation text after the booking was done. My CNR NUMBER IS 75375192. At 5 am on the morning of the 15th, I received a text that said that the driver with the car would arrive to pick me up. I waited till 5.15 and since there was no cab arriving, I called the driver whose number I had been given via the ola cab text. He said that he had cancelled his journey and had arranged for an alternate pickup via the Ola system. I waited till 5.35 and then had to find alternate transport. At 5.38 I received a text stating that another driver was on the way. I had to leave before this in order to catch my train and barely made it. I called up customer services and asked them to cancel the new cab as I was already on my way and it was much later than the time stipulated. I would like to register a complaint in this regard. Best wishes, Deepthi

Invoice was for my travel on 04/10 with OLA cabs, but i had bitter experience with OLA cabs. First I booked a cab and mentioned need a cab for 5 Adults and they were fine advised me that they will send a cab accordingly. But they sent a Maruti Dezire Cab and i was quarreling with him how 5 adults can get in and Driver was so Rude enough.. As a concern OLA gave me an option on FREE UPGRADE to innova and bill will be based on SEDAN cars as a inconvenience caused by OLA representative . But Bill did not reflect the same and i was paid high(Rs 300+) as per attached invoice...Need the reason for above concern..Hope it will be waived off as per your OLA Promise It was my Bad experience with OLA ... Hope it will be considered in my next trip with OLA.. Thanks Balaji

OLA Customer Care team, had booked OLA cabs for 12 April, 1.00 am pick up from Eden Garden Stadium.I had booked Cab in advance on 10th April, 12.40PM. But to my surprise, the cab driver(Rabin) said he cant come at 1.00AM and was constantly talking in a very unpleasant manner.There after when I called the customer care I got 2 additional car details.. Cabdriver S.K who told me that he cant come because at that time he was at AIRPORT for another call and the other one Surender told me that he cannot come at that time .Then We booked a local taxi. I spend 3 times the money for the cab. Kindly take this seriously and sort this issue for me. I need a refund of the money that I spent on travelling.

Ola customer support team, I, Barani Dharan M, with great pleasure, booked ola cabs for 13 April, 3.30 am pick up at Tiruchirapalli (Kattur) and requested a drop at Tiruchirapalli Jn. But to my surprise, the cab driver did not pick up the call till 3.50 am, and finally he says I cant make on time till the railway station. Meanwhile I called up Ola Cabs and was sorting out the issue. A 3rd cab drivers' number was sent to us and he said he will be picking us up. By the time he made it to my house, it was too late for us to start and board the train on time. We had to hire a cab and travel for 100 km, about 2 hrs to get my train. I had to spend 10 times the money for the cab and also had to cancel my connecting train ticket. We have had so much of mental stress because of this situation and I blame Ola cab drivers for this kind of behavior. Kindly take this seriously and sort this issue for me, who is a regular customer of Ola cabs. I need a refund of the money that I spent on travelling and also an apology for such a bad concern for the customers. Regards, Barani Dharan.

SOS for CRN NO[protected] Yesterday my wife booked cab for the above CRN No The cab & driver both were just disguising. Firstly the cab was late by half an hrs and 2nd ly AC was not working so we complained the driver about that he started abusing and us and dropped us in the middle of the road. We had a patient with us and we had to stand for hrs in sun searching for other conveyance . Patient was my Father in Law he fainted over there after standing there for 15 mints . You guise are playing with peoples life i was told tht will be contacted by your team in 24 hrs once i complained about this incident.

I UR CUSTOMER BOOKED UR CAB from k.k.nagar to semmencheryON 10TH FEB-2015 as per the telephonic talk with ur staff he told that approx amount of Rs 430 but it is very unfortunate that your driver Mr JEYARAJ WHITE TATA INDIGO TN-22CS 3494 DEMANDED EXTRA AMOUNT ABOVE TH FARE (THE FARE WAS RS 431 BUT I HAVE TO PAY HIM EXTRA RS 50/- WHICH DEMANDED FROM ME WE CAN TIPS TO THE DRIVERS ACCORDING TO OUR WISH BUT IT IS WRONG ON THE PART OF YOUR DRIVER TO DEMAND I REALLY WAS SURPRISED ABOUT THIS IN FACT HE PUT THE DEMAND BEFORE THE START OF THE JOURNEY AND HE WAS TELLING REASONS WHICH IS NOT REASONABLE I KINDLY REQUEST YOU ENQUIRE IN TO THIS MATTER AND IN FUTURE TELL UR DRIVERS NOT MAKE SUCH DEMAND FROM THE CUSTOMERS OTHER NO CUSTOMER WILL LIKE UR SERVICE I WILL APPRECIATE IF POSSIBLE REFUND ME MY EXTRA MONEY WHICH I PAID TO THE DRIVER S.PADMAVEER

Hi, Auto drivers in Bangalore do not wish to accept Ola Wallet - I loaded my wallet and yet could not use it. I had to pay in cash. I called your customer service before I discharged the auto - they wasted over 20 minutes of my time and could not help me. Here are my problems: 1) Marketing Ola Wallet - but drivers are not trained to use it 2) Customer service is extremely inefficient 3) Do not provide wrong message to customers - we are not fools like the investors in your company Thanks

I had booked a cab today morning[protected]hrs from Batla House bus stand to knowledge park 2 greater noida via booking id CRN 74544962. At first the driver didnt turn up till 8 am then I had to call him from my end to hear that his car broke down and he asked me to arrange a new one. I immediately called the Ola customer care requesting them to send me another cab as early as possible as I have to reach my exam destination at 09:15 am. i was told the cab would reach me in next 10 mins whereas it took exactly 25 minutes for the driver reach my place. Hearing that he needs to drop me at Greater Noida, driver seemed disinterested as he had never been to that side.The very next moment he said he has to pay toll tax as his car was bearing delhi's vehicle number. Waiting for next 20 mins and calling Ola customer once again I was told...now they would be sending another cab with Uttar Pradesh vehicle number which was again gonna take next 20 mins. I had to reach greater noida by 09:15 and at 0900 hrs I was still at kalindi kunj bridge waiting for some miracle to happen. As a result i couldnt reach my destination at the scheduled time and missed my examination.

today 11th April 2015 we started our journey at 3:00 pm and reached the destination at 3:45pm. total time of journey was 44mins but the device showed waiting time as 44 mins and we had to pay rs 88 extra. this is not the 1st time this happened to us and i would like get refund and hope the issue doent repeat again..

I booked Ola taxi on 3rd April for a ride on 4th April Morning 5.20 for travelling between L B Shastry Nagar to Cantonment railway station. I got confirmation message that cabs are available. CRN72487026. Even I got driver and cab details in morning 5 AM. Driver called up and asked about pick up point. I said L B Shastry nagar near HAL. Driver denied that he is at Richmond road and too far to come and pick up. So, he can not come and asked me to look for some other cab. I said should I call call centre to find another cab. He said he will try to come, which was false promise. He never turned up. I got cancellation message soon after that. Problem does not end here. there were two numbers to reach the driver. On one number he did not pick up further. And another number, I was not able to reach at all. Even he has did some thing, I could not call the call centre number also. Till now, I am not able to call call centre to book any further cab also.

I have booked ola cab on 9/4/2015 from balanagar to shamirpet. I have booked the cab one day prior and they took the order. When the cab came, the driver, named Rachaiah, was behaving furiously and was constantly talking in a very unpleasant manner and was constantly saying that Ola do not provide any service to Shamirpet. It should be informed us when we booked the cab.The driver was literally harassing us by saying " I am stopping the car, go and take any other transport option". We asked him to turn on the AC, but he refused . He was constantly forcing us to give extra money.He took Rs 500 from us when the meter showed Rs.381.We had exams and was 15 min late for this worst service by Ola cab . Ola cab should not provide this kind of worthless service and please make sure that the driver is behaving properly with the customer. Will not go for ola cab again for sure. I am giving the order details. CRN 73860421 AP28TV7700

Hi guys.. I have had a very good experience with Ola cabs till date. but my latest drive from Jayanagar to J.P.Nagar was 5.6 Kms. Your Rate card for Mini is 100rs for 6Kms in Bangalore. But i got a bill of 106/- Could you guys pls justify?

I had booked a cab on 7th March for 8.15 Booking reference CRN 73351804. Firstly I did not receive any cab details till 7.40 am . When I called up, they gave me the cab driver name : Ganesh [protected]. I called him and learnt that he wants me to cancel the booking as he cannot reach the place as he is far off. I then call up OLA and they mention that there are no cabs available and the booking is cancelled at 7.50 am. the new booking cab will reach in 45min to my destination Do you think Airlines would wait for me to arrive if your cab arrives late. If you dont have cabs then why is the booking being taken. Customer care person name is Leena . This is not the 1st time happening with OLA. This is completely unacceptable and frustrating for the customer.

I had a complaint filed with ola cabs. I called in The customer care to know the status of the complain. The executive never allowed me to speak. He Kept on interupting me when i was trying to explain him what the complaint was all about. He was rude, unprofessional and dint know how to deal with customers politely. Literaly, he fought with me and refused to have me a word Wid his supervisor. I want to escalate this call which happened on 8th april at around 9.45pm

Hello, Driver demanded 115 for toll charges.. I was aware of their fact that 75 rupees out of my total was towards toll charges. I didn't want to argue with him because I was in a hurry to catch my flight so I paid him the extra 115. Kindly do the needful Thanks Gerald Simon

Hi, I have booked Ola cab ( CRN[protected] Driver Name: Himanshu Ph: [protected] for my travel on 27.03.2015. The cab was suppose to pick me up by 5:15 am, but as the driver doesn't know the route properly, he got confused and got late by 55 mins. and reached me only by 6:10. My Train was to depart by 7:10, And i reahced my train only 2 mins before its departure. So, kindly take strict action on the Driver. and Please improve your service of sending people who know the routes properly. If i had missed my Train it would have been a serious consequence for you.