Ola Cabs / ANI Technologies Complaints & Reviews

I had booked a Ola Cab mini on 20 April, 2015. My pick time was 5:30 am. And CRN No was 76660773. But after several intimation on direction over phone driver did not turn up to my pick up location. So, Finally i had to walked down till his location which was 20 min away from my pick point. Driver misguided me over location. And without asking me he started to take the cab to some unknown direction. Almost after 1 km of drive he finally listened me and came on the right track. But then he started saying that I don't the Delhi roads and stop following my direction. His behaviour was very weird and objectionable. So i stooped the car mid way and stepped out of the cab. His GPRS system was also not working and he was quiet argumentative too. My concern is that how can put women security on stake without even checking that driver is well aware about Delhi roads, basic GPRS system is working or not. Really disappointed with your service OLA Cabs. And that ride was a nightmare to me.

I had booked a cab on arriving to Bajpe International Airport, Mangalore and received the confirmation message as well. Message : Say Ola to your driver M[protected] for CRN75918605 White Fiat punto KA 19 AA 8486 to pick you up at 8:15 PM, 16Apr. After about 10 mins on calling the driver on the above phone number, he hesitated to come and pick me up giving the reasons as local taxi association has a case filed on ola and they are not allowed to pick up. On calling the customer care the put me on hold for 30 mins and disconnected the call. After all these, I get a confirmation message saying that the booking has been cancelled. Stop the booking i[censored] cant pick up from a particular location or have the courtesy to inform when u are not able to provide the service.

Driver Cab no is TN 10 V 3336 and his name is Thirunavu. This was the worst and pathetic service from your side. The cab was booked from chrompet, chennai to thiruvanmiyur at midnight. When we get into the cab, driver started yelling and saying his home is at chrompet and he cannot come back 20km freely and told us to get out. it happened at 12 am and I called your call centre thrice and no one helped to get other cab.

Hi, I have booked an OLA cab to travel from Tirumala to Tirupati which is around 22kms along with 3 of my friends. The cab came in less than 5mins after booking and during the journey we were asked to pay the toll charge (Rs.25) which we paid. By the time we reached Tirumala, we asked the driver to show the bill and we got shocked after seeing that as it charged Rs.909. We called for the CustomerCare and no one responded properly, one said pay 350 to driver and leave, when I asked to tell the same to driver, they put the call on hold. I asked the driver about where this money will go, then he said it's for me only. At last, there came a person on call stating that he is the superior for OLA in Tirupati and he told we have to pay the full Rs.909, I argued with him what is that rate 40 Rs/km, then he told it is because of hillstation(but it never shows in their site nor the app, it showed the ride estimate as 230-240 for us) . As we are running out of time for darshan, we gave 850 which is the revised bill they sent by decreasing the wait time which showed 52mins( We never made the cab wait). This is so bad and they are looting people like anything. The driver said the money is for him and the superior said it is for OLA, when I asked him the same, its not my business. I think they are doing a fraud by generating bills like this. I suggest one not to take an OLA cab. Their service is poor and their customer care just wastes our phone bill but of no use. These type of people must be kept beyond bars. Is 40+ Rs/Km not too much ?

I had booked a CAB on 19th April 2015 with booking number CRN76528328. Booking was done for date & timing 20th April 2015 at 4:00AM. At 3:51AM I got the driver details. On the same minute I got the 10 minutes delay regret message and at 3:56 I got the cab cancellation message. When I called the OLA cab number they said we did not canceled the cab, but the cab did not reached. After that the OLA cab people had arranged 2 cabs which were no where close to my pickup location.Hence they denied to come & pickup me. The third CAB that they gave was close to my pickup location but still reached at my place at 4:40AM. That CAB did not took me at my said destination on time due to which I had missed my flight with ticket worth rupees 4287/- . I was not having any option of cancelling my trip so I had to book another fight at last moment with ticket worth rupees 11366/-. I want a reimbursement for all my loss happened over here due to OLA cabs. I have all the calls recorded in my mobile & all the booking details of both OLA cabs & my flight details.

Sir, As my cousin has booked a cab from your service on 17 April 2015 night from Durgakund Varanasi to Kashi Institute Of Technology Varanasi for 18 April 2015 8:15 AM as she along with 2 of hers friends has exam of Bank of Baroda at 10 AM on 18 April 2015. She received a message of conformation along with the driver no. his name and the registration no. of the vehicle but when they reached the pre-decided destination the cab was not present there and after repeatedly calling the driver's no. he was saying that mam i will be reaching in just 10 mins. but that 10 min was equal to eternity and he never reached after that she called your so called customer support which is proactive for booking the cab but at that time they replied that we do not provide cab for that destination. seriously while booking you are saying that your cab is booked and we will be happy to board you and at the last moment you just disappear from the sight leaving the customer helpless, disappointed and stressed. After 9 AM they booked a three wheeler but it was late and they reached the centre at about 10:45 and unfortunately not allowed to give the exam making the chance of selection a jeopardy. In your site you clearly state that for ever wait of 1 min you will be charging Rs. 2 but what about that longest wait of 45 mins and the exam they were not able to attempt who is going to take responsibility. Please do the needful or else i have to take a legal action against your firm for mental harassment. PFA 1- CALL DETAILS 2- BOOKING DETAILS 3-ADMIT CARD OF ALL THE THREE CANDIDTES

Many of your OLA drivers in trichy are not responding to the customers. They are declining the booking which we made by telling some silly reasons like Car not starting or I cannot come to long distance. I have their numbers but am not willing to share in public as it may affect their future. So OLA complaint team please take it forward and suggest that driver to not to behave in such a manner. OLA is growing in good way. So please don't spoil your name by keeping such kind of drivers.

I am a regular customer of OLA for the past several months and this is a shocker!. I wish to lodge a complaint and a strong protest against deficiency in service, unethical attitude of your call center staff and total disregard for a loyal customer which i experienced on 18th April 2015 This pertains to the booking CRN Number No 76143075 on 18/4/2015 and the booking confirmation message is appended below, made through OLA APPS.I received a SMS message at 4.45 am on 18/4/2015 giving below the driver and cab details as followsSay Ola to your driver NAGAMANI ([protected]) for CRN 76143075. White Tata indica TN 22 CW 4406 to pick you up @ 5:12 AM, 18Apr. Call [protected] for support. Please share http://www.olacabs.com/track/628jmf353 with friends/family and let them track you.Ola!Upon receipt of this message, i called the driver and he said will arrive in 10 minutes.To my shock i received the following SMS message at 5.00 am on 18/4/2015. We regret to inform the cancellation of your booking CRN76143075 as we are unable to find a cab near your pickup location. We'd have loved to serve you!I contacted the driver and he said another pick up has been assigned and requested me to contact the cal center.The call center person was not able to give any convincing reason for cancelling my confirmed booking and was impolite, unapologetic, discourteous and was totally insensitive to my urgency.After lot of begging, i was transferred to the call center supervisor (Mr. Rakesh) who offered a customary apology and requested me to write to OLA CabsBecause of OLA CABS i missed my journey and have missed an important business meeting for contract of few crores apart from a loss of my credibility and complete peace throughout the day. A.Natarajan

Hi, My name is Sudhir Chamoli. I booked a cab from OLA Dehradun. Firstly, I haven't received any updated from you guys related to Driver Name and contact number. I called you guys and then I received message, the time I called the Driver, he informed that he is at Jolly Grant almost 50 kms from my place and can't come. This is not acceptable, when you commit to provide service kindly provide properly. My CRN number is :- crn76528583 Bad Service!

am a regular customer of OLA for the past several months and this is a shockerI wish to lodge a complaint and a strong protest against deficiency in service, unethical attitude of your call center staff and total disregard for a loyal customer which i experienced on 18th April 2015This pertains to the booking CRN Number No 76143075 on 18/4/2015 and the booking confirmation message is appended below, made through OLA APPS.I received a SMS message at 4.45 am on 18/4/2015 giving below the driver and cab details as followsSay Ola to your driver NAGAMANI ([protected]) for CRN 76143075. White Tata indica TN 22 CW 4406 to pick you up @ 5:12 AM, 18Apr. Call [protected] for support. Please share http://www.olacabs.com/track/628jmf353 with friends/family and let them track you. Ola!Upon receipt of this message, i called the driver and he said will arrive in 10 minutes.To my shock i received the following SMS message at 5.00 am on 18/4/2015 We regret to inform the cancellation of your booking CRN76143075 as we are unable to find a cab near your pickup location. We'd have loved to serve you!I contacted the driver and he said another pick up has been assigned and requested me to contact the cal center.The call center person was not able to give any convincing reason for cancelling my confirmed booking and was impolite, unapologetic, discourteous and was totally insensitive to my urgency.After lot of begging, i was transferred to the call center supervisor (Mr. Rakesh) who offered a customary apology and requested me to write to OLA CabsBecause of OLA CABS i missed my journey and have missed an important business meeting for contract of few crores apart from a loss of my credibility and complete peace throughout the day. I seek your help for taking up this case with OLA Cabs and demand a proper explanation for the cancellation of my confirmed booking and how they compensate me for the loss of my business, agony i underwent, and loss of my reputation with the customer.I sincerely hope you will reply me soon with a good senseThanks & RegardsA.Natarajan

i booked a cab on 17 Apr 15 for dropping from air force station chimney hills to command hospital vide CRN No. 76209618. unfortunately i felt to collect my mobile from the cab. when i call to customer care for this case then there is no positive response against this case.. he said there is no mobile is that cab as driver said... the driver name is Govindaa and his driving licence copy is with us expect mobile no. kindly provide me the mobile no. for conversation. because i wanna talk to him before procedding FIR. thanks

On 9.4.15 I booked oracab for 6.30 A.M. on 10.04.15. My booking was registered. On 10.4.16 at 5.55 A.M. message of information came on my mobile informing me driver Kamalesh Kr ([protected]) for CRN 74025273, white Maruti swift dzire WB 04G 1873 to pick me up at 6.30 AM, 10Apr.15. At 6.20 A.M., 10 APR 15, I rang Kamalesh Kr ([protected]) when he will arrive. He informed me that he was in Garia, 30 Miles away from my residence and it was not possible for him to come and pick up. I hurriedly make alternative arrangement to go to HOWRAH station to catch howrah-mumbai Duronta express to go to Mumbai. Instead of making expression of Sorry for that harassment, you raised Rs.99 ola bill for CRN74025273 on 10.04.2015. and ordered me to pay What an excellent strange attitude you showed to customer.

Dear Sir, I booked OLA cab from Dilshad Garden(Delhi -95) to Anand Vihar Railway station ( Delhi -92) on 15th April 2015 at 5:25 amDistance is around 6-7 km. Cab arrived at right time .I reached Anand Vihar at 6 am . The bill amount showed in the device of driver was 268 Rs.Though at the time of booking estimate was shown 120-160 Rs.There I have to catch my train, I asked the driver, details of bill, he rudely said this customer care will tell.Till that time soft copy of bill was not in email id. I decided to pay the bill as my train was about to come at 6:15 am. When I saw the soft copy of bill (enclosed), MCD toll Tax of 125 Rs was added to the bill. Though both the destination are in Delhi and driver has also not paid any toll in between . Then also it has been added to the bill . I immediately called customer care (at 6:24 am) and lodged complaint. Respresentative also agreed it has been wrongly added to the bill and assured that within 24 hrs amount will be credited to my OLA cab app. Now it has been 5 days and I have called around 10 times to the customer, and everytime assure it will be credited within 1 hr or 2 hr. After lodging the complaint no phone call or email has been send from them. They just fooled the customer by giving the taxi within 10 minutes and no redressal to the complaint after 5 days. Around 100 rs I have spend over the phone calls only.

i had booked a ola cab frm vashi to thane. i paid Rs.35/- the toll also there was offer tht if i apply coupon code of SEDAN250 so i will be charged 1st 15kms 250/- then frm 16km i will be charged Rs.18/- per km. i had ola money of Rs.100/- which should be deducted frm my total bill. now i have a complaint that after applying coupon code thy didnt charged me Rs.250/- fr 15kms and my total bill came to 701/- and they mentioned in the bill that the driver paid Rs.70/- for toll wherein i paid the Rs.35/- only for the bill. this is very bad they are cheating the customers now after me shouting on ola people thy have refund my money Rs.196/- ths means i was right and ola was giving fake service and fake money charged to everybody. i want ths site to take action on ola cabs. fr further details call me on [protected]

OLA cab adding double the amount of Toll charge in Bill. I was asked about this with customer care. But they are replying like we are including up and down charge of toll. If that driver may or may not come that toll / with or without customer in that case Why I need to pay double the amount for Toll? Suppose the same cab will return on the same toll with different customer, OLA will refund my money? In Costomer point of view i am riding between home and office (Morning and Evening), In that case I need to pay 4 times of toll instead of 2. Am I right?

I have a Indigo brand new Ac Taxi want to rent my car in your company. I have give my all details to your department & your company assure me to contact with me within 24 hrs. but 72 hrs gone, till now I am not in your touch. My name Debashis Mukherjee Taxi no. WB-19G-5231 Phone no. [protected]

Sir, I am in Chennai and have been using OLA Auto and the service has been very good. Now suddenly the App min my mobile stopped working and it shows " Invalid I.D ". My Phone is Nokia -Lumia and the connection is Airtel. Please help. I am your regular user . Swaminathan, [protected].

Sir/Mam I have booked OLA cab as given below: At the end of my journey, in drivers mobile total amt payable was 393 and i had the ola money of 695. But only 195 was deducted from my account ola money and the balance amt Rs. 198 was taken by driver as cash. But when I checked my ola account today even the RS198 which i have paid to driver by cash also deducted from my account. I don't know whether Driver cheated me or ? please check it with the driver and credit RS.198 in my ola money account. Please reply soon. DETAILS: Confirmed CRN 75880440Olacabs Hi sm pandian, Thank you for using Olacabs! Your Cab booking is confirmed. BOOKING DETAILS Booking time 06:27 PM, 16 Apr 2015 Pickup time 06:29 PM, 16 Apr 2015 Pickup address 1st C Main Rd, Koramangala 7th Block, Adugodi, Bengaluru, Karnataka 560030, India, Car type Mini Car Details: White Tata indica KA 32 B 8215 Driver Details: NAGARAJ [protected]

I booked a ride on 27 March in Jaipur and applied a Coupoun code while booking that allowed me to get a free ride of Rs. 250/-, at the end of my trip I was charged Rs. 137/- just because of error in their servers I on the same time called the customer care and lodged a complaint against this and I was told that I will be refunded the amount in 24 hrs but for now I have to pay that amount to the driver. I did the same but even after 48 hrs they didn't refund me the amount and now its 17 April and still they haven't refunded even after I called their customer care several times every ti, e they say "Sorry for the inconvenience, we will refund your money in 24hrs".

Hi, I regularly use Ola Mini Cab in Bangalore from Mon to Fri for office commutation. The bookings are done in advance via Ola App from my mobile. The first problem is about the quality of cab alloted. They boast of good quality cabs but I have been given worst quality cabs (full of dust, no proper seat, no AC) several times and they dont bother to solve this. The second problem is about calculating and displaying the wait time after the trip is ended. They display the wait time as for example 70 mins for a total travel of 16kms in 65 mins. How can this be even possible? And they simply say that the wait time is 20-25mins and charge 2rs per min. This is really robbery and as a customer I cant find where is the actual wait time in the driver app when he ends the trip. Every time i have to call the customer care and argue with the executives and they reduce the bill amount by 15-20rs for which I would have wasted my phone bill, time, driver time etc. The third problem is about allocating the cab 30 mins prior to pick up time. Sometimes, the cab wont get alloted at all and I have to call the customer care by spending few mins and get a cab alloted..Sometimes they allot the same booking to more than 1 driver and it creates confusion to me and multiple drivers. There are other problems like; 1. Driver attitude of not switching on the AC pro-actively. 2. Vehicle boot (trunk) will be very dirty and I cant keep my bag. 3. Drivers drive slowly sometimes to increase the wait time of travel. 4. Vehicle quality inspection not done by Ola mgmt. 5. Ola app bugs are not solved leading to inconsistent bills for same travel distance, same route and same time consumed. 6. Very old vehicles alloted to customers. Can somebody from Ola Cabs consider all the above points very SERIOUSLY and solve soon so as to make customer use the service regularly and get the worth for what the customer is paying... Thanks, Vishwa