Ola Cabs / ANI Technologies Complaints & Reviews

My Booking number is CRN71005443, DRIVER NAME IS Pramod his number is [protected]. My concern is before coming to me this driver given a ride to different person it may be his mistake. Once I reach to my destination he told me to give the full amount 412/- this is not my proper fair. I think according to the OLA rules, OLA software counts as soon as the cab starts. In the invoice you have mentioned 38 minutes delay, but that was not my delay. Actually the driver reach to me after some delay because he had given a ride to different person. We asked about that person and he told us due to some confusion that person ride on my cabs. Please give me justification and return my extra amount.

Your Service is worst that I experienced at the very first time. I have booked your Mini cab for 22/03/3015 for 23/03/2015 to pick me up at N0: 34 Rajalakshmi Avenue Main Road, Near Montfort School, Perungudi, Chennai 60096 ( This was the address given clearly with landmark and Pincode) to pickup me at 04.15 am in the morning to drop me at Chennai International Airport for my flight. I have also got your confirmation SMS. But on the day of pickup the driver Mr.Siva from your company called at 03.45 AM misunderstood the location and he was in some other location which is 25 to 30 kms from my place. Your worst service would have made me to miss my flight on that day as I had arranged by my own to reach my destination. I would not recommend your company to anyone even who supports you.

Dear Sir /Mam Greeting for the Day !! I booked my cab by mobile app on 28th March 2015 11:20pm My pick up time was 4:30am because driver name and number before 20min that time I had word with him and he said that he was in Gandhinagar and he took 1hours to reach at my place and his answer was also like I don't have wing so I fly and come to pick you in 20min I was not satisfied with his answer so cancelled that cab and booked another ..I wasted my 30min on this and I missed my train because of driver

Have raised a complain on March 27, 2015 at 9.15 am. First was mentioned will get call in 2 he's. No call received . When again called said will receive a mail. Yet not received. Again called customer care and now they say the issue got raised before 6 hours. Then what was happening since 24 hours. Yet waiting for response. I was charged inr 100 from ola money before trip started. again had to pay the total charges after the trip. Hence inr 100 was not deducted. Horrible service of ola customer care and Service

EVERYDAY I GOT ATLEAST 2-4 CALLS FROM OLA DRIVERS FOR BOOKING IN MY NAME BY SOME ONE OR THERE MAY BE A SYSTEM DEFAULT WITH MY MOBILE AND LL NUMBERS. IRRESPECTIVE OF MY REPEATED MAILS AND REQUESTS AND ASSURANCE GIVEN BY THEM, THE SITUATION IS SAME. TODAY ALREADY I GOT 2 CALLS FROM OLA DRIVERS. WHY BOOKING AGAINST UN-KNOWEN PHONE NUMBERS ? WASTE OF TIME AND ENERGY AND RESOURCES, PL. LOOK IT.

Note - I sent this mail to OLA CAB mail id [protected]@olacabs.com TO whom it may concern... This is Gaurav AGrawal form Noida. I am very angry and unsatisfied with Ola Cabs. For Last Wednesday[protected]. My Wife booked a cab for me from your ola app. She booked cab from New Delhi railway station to sector 20, Noida. I got message from ola of conformation. When I called your driver for coming First He called me to come out from station and said come to BHOJNALAYA BESIDES METRO STATION OF NEW DELHI RAILWAY STATION. When I reached He did not get down form Cab and opened dicky. I have to put my luggage in car by myself. After It he staRtetd car and just after 10 meters I asked him to start AC. He said AC is not working and started to teach me SIR AC KI KYA ZARURAT HAI... AAJ TO MAUSAM WAISE HI THANDA HAI. I said him not to teach HOW weather is. Then He just stopped the car and said MAI NAHI JAUNGA AAPKE SATH, AAP BAHUT CHIK CHIK KAR RAHE HO. AFTER IT I WAS SHOCKED. I CALLED ON OLA CAB NUMBER([protected]). I COMPLAINT ABOUT DRIVER HOW HE MISBEHAVED WITH ME. THEY SAID SORRY AND TOLD ME THAT THEY ARE SENDING ME A NEW CAB. BUT IT WAS VERY PATHETIC THAT AFTER CONTACTING OLA CAB EXECUTIVE TILL HALF AN HOUR I DID NOT GET ANY CAB AND HAD TO GO FROM ANOTHER CAB WHICH SERVICE WAS MUCH BETTER THAN YOU. These are details-- Draiver- Satnam ([protected]) CRN[protected] Maruti Swift Desire DL 1 YE0776 I am writing this mail to you because I want to know you how poor your service are and illiterate and mannerless driver you are having OLA CABS. I will never suggest anyone to take OLA Cab.

I have booked a cab from burdwan compound Ranchi to Ranchi airport dropping at 1113 hrs only and accordingly booking reference has been given to me CRN[protected] but at about 1045 hrs one msg has come cancelling my booking at wee hours, causing very much inconveni nice to me that times . If this type of treatment you people are doing with your customers then I am sorry to say that I will never book any further with you nor suggest any of my near and dear to book ola because at wee hour they can put you in trouble by cancelling your booking Amitabh Advocate

I used OLA cabs to come to Bangalore Airport. The driver called us, about 20 - 30 mins far away from my house before he start from there. Once he started driving to my place, that driver guy made an update that he has reached my house for pick up and he is waiting - but that guy was actually driving to my house. I know his intention that he wants to elapse the waiting time, so that the time he waits for the signal charges me. This is something what no one expected from ola cabs. This is the trip number : 68896971 I'm charged about rs.30 for the waiting charges, while am not.

Hi, I have downloaded ola app and I booked auto from ola cabs app. I can use 100 Ola money for payment I told driver I will pay by Ola money, driver said ok and he tried something from his app but he unable to do payment properly. So I have telephoned Ola customer service officer told everything and asked him to advice driver . I spoken so politely to customer service officer ask him to advice, he spoke 10 mins with driver and at last he told me pay by cash . My simple question to ola cabs services Why don't you train drivers properly so that they will do proper payment or why don't you hire efficient customer service officers. By right he should advice the driver and solve this simple problem What the hell this services for without proper service to customers. I paid whole amount by cash Today I faced, like there are many facing this kind of problems

Today took a cab from Jeevan Beema Nagar to Eco Space Bellandur. CRN70649403. Book Time - 11:30 Am Cab left at :11: 30 AM ( on time) Destination Time- 12:03 PM ( 33 Min) Km- 13.4 However I was also charged for 22 Min waiting time saying whenever cab stops the waiting charges are calculated. How is it possible that 22 Mins/33 Mins the cab was waiting? This is sheer cheating from OLA and a deliberate method to make more money stating illogical waiting time rule. I would request other customers also to take light of this and check how their fare is being calculated.

NAs I booked an ola cab today, my mob is [protected], crn number is CRN70683501 when I booked the cab I put a free coupon code. But when I reached the destination he charged me the full payment when I called the customer service he told me that I didn't put the coupon code. But I did myself through the ola cab app. Its my first experience with ola cab and I feel they are misreably charge with the customer by wrong commitment. Trust me guys you are pathetic Its not about the amount of 250. It is all about commitment. Stop fooling the customers please.they are the real king in the market

Thanks for your service, i have always been your admirer and never missed opportunity to use/suggest to use. But today i had a bad experience with you. I booked Mini Cab from Tempo Chowk Wadgaon sheri to reach DLF akruti IT park (Quadron Business Park), Car was fine and driver too, I kept my Ola App active for current trip info, after 10 minutes of journey driver told me that his mobile device does not have enough battery and its getting switch off, after that i guess he had restarted his phone and kept it for charging. once i reached destination Ola App in my device and Driver device shown 25.3 Km of journey with total bill of 344 rs but driver complained me saying his Car meter is showing trip of 28 km so he made some call to Ola and your representative asked me to pay a bill of 376 Rs so i refused to pay and dial customer care, in discussion your representative manually calculated distance of 31Km with the help of Google maps and asked me to pay bill of 412 Rs to driver so i did that. So now i have invoice on my mail of 344 Rs and 376 Rs and i have paid bill of 412 Rs. How customer care representative can manually calculate bill with Google map, there are 'N' number of ways to reach same destination? Trip : CRN70433078 White Tata Indica MH 18 P 0457 Driver : Ravindra So if Ola works this way i think its really a bad option to take next time. I would like to wish you all the best luck.

This is inform you that did you given any training to auto rickshow driver regarding how to use their app to deduct money, Because this is the 4th time I faced the problem he asking me money if I don't have change then what to do. Be serious on this type of issue .. for further info cnt me ... [protected]- Subramanyam

I have Applied 250rs coupen which i got from freecharge app of recharge of 50rs. coupen applied succesfully, but still the driver make a bill of 186rs of 11kms.i was thinking that coupen was not applied succefully. Suddenly, what i see my ride is free and drivers take invalid amount from me.i got a mail that you ride bill is 0rs.but driver takes 186rs from me.i want my money baCK

I am Krunal Shah Mobile No :- [protected] with Complaint Number CRN69917078 had book Ola Cab on 23 March Afternoon around 3 PM for Lodha Splendora Thane West to Chatrapati Shivaji Terminal Airport Mumbai for 24th March 15 Morning 4 AM. I had bad experience with same Ola cab on 17 December 2014 where i had booked Ola Cab ( CRN NO :- CRN[protected] from Gurukul Ahmedabad to Ahmedabad Airport on 5 AM and Ola had ditched me on last moment around 4 AM stating they won’t be able to Provide cab as no driver available near my place. “ You have to take another option as Ola is unable to serve you this time. Continuing with Complaint Number CRN69917078 i had called Ola Customer care on Previous day i.e. 23 March 15 to confirm driver details as if anything goes wrong i won’t be able to get another option at 4 AM to Airport and i have to reach Mumbai Airport by 5 AM Anyhow otherwise i missed my Indigo flight Mumbai to New Delhi Flight Number 6E-184.But Ola Customer Care Executive very confidently said as per Ola Policy we only will able to Provide Driver details before 30 Minutes from Pick up. I said ok but please make sure driver reach in time otherwise i would be on very big trouble. But Ola Executive is very much confidant on his services. Finally Pick up day has come 24th Morning 3.25 AM i had called Ola Customer care for Driver details than I had received Driver No : [protected] Driver Name Sunil Car No :- MH 48 F 0687 White Tata Indica.When I had called Driver Mr Sunil on [protected] he is saying he was at Dahisar Check Naka and won’t be able to come Thane ( 10 KM from Pick Place ). I had called Ola Cab Customer Care and convey my concern he is saying he will give me another driver Cab Number and cancel my CRN No CRN69768482 and issue New CRN No CRN69917078. After this Ola Send me New Driver Details Amit Kumar Mobile No :- [protected] car no MH 06 J 9907 Swift Dzire. When I called Amit Kumar around 4 AM he was saying he need almost 1 Hour to reach my pick up point. Then Ola Customer care executive and Driver did conversion in Conference with me and finally informed me with No Courtesy that we won’t be able to arrange Cab you ll have to find other option. Where i had already confirmed i am staying at Ghodbunder Road Thane West On Highway and around 4 AM there would be no Public Vehical ( Auto / Taxi / Bus ) Available on this time. And its almost 4.30 AM and i have to reach by Mumbai Airport which is 35 KM from Pick up Point. I had called Ola Cab and complaint about my concern with Ola Customer Care Executive Mr. Ankit Rathod but he is least bother to understand my situation and i had ask him to take my complaint and let me know the revert as i am afraid that i will defiantly missed my Flight. I run almost 3 KM in the Morning around 4.30 to 4.50 and found 1 Auto who dropped me Kasimira Nr Mira Road and from there i had changed auto for Airport ( as due to RTO Rules some Auto cant cross their rout ).I reached Airport around 5.50 and as my worried come true as per airlines rules they won’t allow me to board the flight. I am highly disappointed due to non adherence and highly unprofessional behaviour from Ola Cabs. If Ola is unable to Manage their ground activity they should not commit and offer such services. I need my Flight Cancellation Compensation which I charged due to Ola Misappropriate Process and not capable Services Offered. Awaiting your Quick Revert. Krunal Shah Mobile No :- [protected]

I am a regular customer of Ola for the last one year. I had booked an Ola cab on 25/3/2015 and it was confirmed (CRN[protected], but before 15 minutes prior to the specified time I was informed by SMS that my booking has been cancelled. I hope you (whoever it is in Ola company) would appreciate and understand the inconvenience caused to me for the last minute cancellation of the booking. I thought Ola is a reliable cab company. I have to think again before I book a cab from Ola next time. Dr. S. Sinha-Roy Jaipur M : [protected]

Dear Sir / Madam, Monday I had logged a complaint against double payment done by Ola cabs for the above said CRN no., from Monday onwards am getting assurance that i will be getting money within 24 hrs. but now four days no updates, when I have contacted customer care they are not helpful & always a rude behavior towards the customer. Very pathetic service of Ola Cab, I will publish this issue on all social networks so that they will also come to know how you are cheating with customers.

Hello, Since ola app is not working properly on my phone, so I thought o[censored]ninsall the app and again reinstall. But now it is not working, I am not even to login. Please resolve the issue. My OLA Login id is : prateek.j.[protected]@gmail.com Thank you.

Dear sir, I booked cab with Freecharge coupon code (Ref : CRN[protected], The driver of the cab denied to pick me due to his personal reasons. His reply on the phone was so embracing. He argued about picking me up even he is in the vicinity of 1 km only. He asked me to Come to his convenient place ( National Highways) to take the ride. Being a Lady, I'm afraid to take the ride with that arrogant driver. So I cancelled the booking . I want nothing with this, nothing about the coupon cancelled. Please ensure Risk free rides for us. Select your driver accordingly. Previous experience with ols was so nice expecting the same from you in future. Thank you. Keep my Information confidential.. (Ref : CRN[protected]

respected sir/madam greeting of the day first i want to tell you to go consumer complains website and how you people are giving service to the costumer. i have a book a cab on 21/03/15 from ola cabs through ola app and i have apply free ride voucher no.FR05PH0C92XP0 for booking cab.the cab driver (kishan [protected]) called me ask the location to pickup when i was explain the address. he said that i didn't know the location please cancel the cab and rebook the cab any near to your area cab will pickup you.so, i call customer care for help said all the story to her. i did't tell her to cancel or book or any thing i just the driver is saying this what should i do.so she said can i put on hold for a while so i said yes and she book the cab and tell that your cab is book.she only done every thing and blaming me.she cancel the cab (kishan [protected]) (CRN[protected] and book another cab (mohd [protected]) (CRN[protected] but she didn't apply the free ride coupon code and i had pay the amount of Rs.176 from mallepally to talab katta 7.86 kms ride.when i had call her and said the driver asking for which is free ride for me she said you pay him we will credit in OLA in your account.they take three days and said that you have to tell that you have free ride coupon.and didn't refund my just ask the help that to she dint do.she have all the data regarding booking in her system.that's her mistake before booking she should see all the details.why she doing blindly work.In both ways i have lost the free ride and my money, i don't get any benefit there is one option with me the free voucher should they give or refund my money.so i request to your please refund my money as soon as possible thanking you