Ola Cabs / ANI Technologies Complaints & Reviews

On 27.03.2015, I traveled in Ola cab vide booking n. 70625901. I booked the journey through the call centre and utilised the Book49 option, But to my surprise, on completion of the journey, the driver gave me a bill of Rs. 110. I immediately called up the call centre and I was told that the actual charges are Rs. 53. Since I had recharged the Ola money, the entire amount was deducted from my Ola Money balance. But i was assured that the excess amount would be credited to Ola Money within 24 - 48 hours. However, I observe that the same has not been done yet. Further what happened on 30.03.2015 was even more pathetic. I traveled vide booking number 71387413 on 30 Mar, 2015, 01:15 pm. On completion of my journey, I got the bill at 1.52 pm for 66.58 kms and Rs. 924!!! The entire Ola Money Balance of Rs. 170 was deducted. I again called up the call centre and they told that the actual bill is for Rs. 70 only!! and the excess recovery of Rs. 100 shall be credited to my Ola Money within 24 - 48 hours. However, I observe that the same has not been done yet. Is it possible to travel 66.58 kms in 37 mins? that too in a city like Aligarh??? so does that suggest that the Ola metering is not correct and is error prone? I am awaiting the credit of Rs. 57 + 100 = Rs. 157. I have contacted them on email but no response received.

I'm regular customer of OLA & never use to see the Invoice, but today twice I hired OLA, once in Jaipur & 2nd time in Gurgaon to Faridabad. While travelling I paid the Toll from my pocket, while it was included in my final bill & also there was waiting of 21 mins, which was unjustified because at onset, the cab chaffeur himself reached late by 15 mins at defined time of 10:00 in Gurgaon Railway station & then we kept moving till final destination. This is real fraud either by company or chaffeur, I don't know, but this incident had made me to loose all my trust on u guys & This is FYI Pl. Rgds' Peyush [protected]

hi Team, Yesterday I took ride using freecharge 250 rs voucher. Before the drive I called ola cab support as the driver was not aware of this voucher system. I was told it is ok and once trip is ended I can leave and need not pay if amount is less then 250. After ending trip it came up to Rs 112, I told the driver about my discussion with Support but the driver was forcing me to pay the amount and he wasn't opening the car doors. all doors were central locked. I called Ola cab support again and was told madam you can leave, I also made the driver talk to support girl. I don't know what conversation went on but still the driver wasn't opening door. Later when I shouted at him he talked very arrogantly and opened the door. But still he wasn't letting me go and was shouting on road when I was leaving telling I haven't paid cab charges. Please take strict action or else I will have to file a police complain again this behaviour. -- Ankita

I, Smitha Aithal, is user of Ola cab. I have bad experience recently. Even I feel Meter tampering I had used Ola on 29th March & even today. Both time, I had travelled from Vijayanagar to Pai Layout with same route 29th March - 17 kms OLA INVOICE NO.71179260 3rd April - 21.16 Kms -OLA INVOICE NO.72439063 Nearly 4 Kms were charged more. Meter Tampering is doubted. Request you to look into this matter seriously & give me credit of Rs 42 back

I booked an ola cab from BHEL, RC PURAM to ATTAPUR, HYDERABAD on 02 April 2015.The driver said me that for the first 04 km money to be paid is Rs.100 and after that Rs.10 for every succeeding 1 km. But after completion of my journey, the driver (name-ASHOK; his tel no.-[protected]) told me that you have to pay waiting charge as we waited in traffic signal and other jams during the journey.But this thing is not acceptable.If there is a traffic jam then what is our fault in that? We booked an ola cab for the first time thinking that it is good.We called the authorised person for booking the cab, the person didnt tell us about waiting charges and even the driver didnt say anything about it. THE TARIFF WAS TOTALLY HIDDEN AWAY FROM US and this is not bearable and acceptable.These important terms and policies should be revealed before only but not after the journey. The driver charged Rs.2 per minute. He said we made him waited for 35 minutes and took away 70 Rs. which he doesnt deserve.So instead of paying exactly Rs. 300 to him, we paid him Rs. 370 and yes he didnt even gave the bill which he should give to the passengers.Ok fine we got a message about it but still he should give! The fault is of ola cabs authorisation that they are not making people aware about there terms and policies. If these mistakes are continued then I am sure people will not prefer for 'OLA CABS'. Its a kind request to carry out some action against the driver and ola cabs. Thank you for listening our complaint.

On 31st March, 2015, I booked OLA Cabs at 9:21 am for a pick up at 11:45 am. The Cab was boarded at 11:47 am and dropped at 12:52. After a drop, Ola Cabs generated an invoice for Rs. 342 (Three hundred forty two rupees) for a distance of 18.82 KMS travel. The invoice charged with a waiting time of 56 minutes out of total travel time of 65 minutes. They charged Rs. 92 (ninety two rupees) towards waiting time. I contacted OLA Cabs customer support and lodged a complaint (vide compliant number: 1260939). Also spoke with customer support supervisor complaining that how can they charge 56 minutes of waiting time when the total duration of travel is 65 minutes. They started bulldozing with creepy explanation on fare rules such as that even when Cab is halted due to traffic signal will be considered as waiting time. Such rules are neither put up in their website or communicated to customer by driver (in advance or at time of drop) or by the company. In fact, the rule clearly says up to 10 minutes of waiting is allowed. This is completely unacceptable behaviour by Driver and OLA Support staff. They are totally cheating consumer and try to recover as much as possible through such unprecedented charges. I would like lodge this complaint to consumer forum for an proper explanation and resolution. Ref: OLA INVOICE NO.71697376 31 Mar, 2015

This is to bring into your kind attention and make things convenient, easier and safe for general passengers in the near future. I would hence give the full details of the inconvenience caused to us : on 22nd of march 2015 at around 8:15p.m when i booked a cab using the coupon worth Rs.250/- that i availed from freecharge, for my uncle who was supposed to catch his train from Howrah station. The CRN no. was 69595404.The pick up location was from C.I.T Road, scheme-VI M, Phoolbagan, Kolkata-700054 and the drop location was set as above said was Howrah Station. The actual distance between the pick up location and the destination location is around 7km-8km (approximately), the approx time to cover the same distance should not be more than half an hour on a normal day and last but not the least the estimated fare should also be not more than 150/- ( as showed in the ola app and i also confirmed all the above clauses from the ola support executives over the phone many a time till date), despite of all the driver whose name was Rustam ( car no. WB 23 D 1636- White Manza ) received my Uncle from the pick up location but he took a longer route and travelled a distance of 16.4 Kms which should have been 7-8 kms, the total ride time exceeded to 60mins which should have been 30mins on a normal day and incidentally it was a normal day with a normal and controlled traffic on the said route and inspite of applying the coupon (250/-) for the above said ride, 73/- was been deducted from my ola money making the total fare 323/-, where as the estimated fare between the above said distance is 150/- (max). And over and above all this the worse part of the whole ride was the rude and unacceptable behaviour of the driver towards my uncle when my uncle argued upon the same with him. The most shocking words that the driver said to my uncle was " THE SITTING CHARGES ON THIS KIND OF CABS IS 150/- EXCLUDING THE OTHER BASE FARE AND I WOULD NOT ALLOW YOU TO STEP OUT OF THE CAB UNTILL YOU PAY ME THE EXTRA AMOUNT IN CASH ". My innocent uncle who was totally unaware of all this & who was already late for his train, getting afraid and scared of the driver's word was bound to pay him 150/- extra in cash inspite of deducting 73/- from my ola credit points and using the whole 250/- of the coupon thus redeemed on the above said journey. I have put forward this issue several times before over the phone to ola help supprt call executives but no fruitful feedback has been received yet against the complaint registered. My complain ID is : 1108077. I hope, i will be getting a positive response from your end and get back the extra amount charged from my ola credit points as well as the amount charged by the driver in cash from my uncle, credited into my ola account as soon as possible. Hence i request you to look into this matter and take the necessary steps against this matter and regain our faith and trust on ola for a safe and convenient journey in the near future. With reagrds: Chayan Barat ( KOLKATA ) +91-[protected]. [protected]@gmail.com

Hi, This complaint is about your driver chandru T(mob no-[protected]) who manerless and greedy to overcharge for a luggage. I have contacted customer care at[protected] but they also unable to resolve the problem and failed to connect to any senior person available for more than 10 minutes. Update with the necessary action taken against the same. Regards, Jubanayan [protected]

1) Incident 1 CRN[protected] Date: 13 March Complaint number registered against this issue with OLA- 960667 The cab was supposed to pick me at 8:18 PM. The driver did not turn up and the phone was not reachable. I was charged 130 INR. I called Ola cabs complained and requested for a refund. I was assured that it would be done in 24 hrs. It is April 1st today and no refund. 2) Incident 2 Mobile number from which the cab was booked - [protected] CRN[protected] Date: 27 March I booked the cab for 730 am. I called the driver at 730 am and he simply said he is not going to come. Period. No reason. He did not bother to inform or cancel the cab. Told me to cancel and book another. I was in a hurry and had to reach office for a meeting. So I booked another cab. CRN[protected] Complaint number registered against this issue - 1189348 Now again, ETA for the cab was 4 mins when I booked. I called and the driver said I will take 15 mins as I am getting ready. I board the cab after 15 mins and after one km we have a flat tire. The driver stops duty and I am charged 150 INR. I call Ola again...explain my situation for 12-15 mins and how I should not be charged. I am again assured that the complaint has been registered and that my money will be refunded in 24 hrs. It is Apr 1 and no MONEY! This is not it, I follow up the next day and I am given the two complaint numbers listed above and the OLA associate tells me that the money has not been refunded due to technical reasons!!! I am surprised that such excuses are still "said out loud" while talking to the customer!!! Then I write a complaint because my calling is not leading to results and instead of calling me back to understand why I wrote such an emphatic email, I receive another email asking me to explain! You see it is not about the money as much as about being treated fairly and OLA has definitely proved their low standards. Ritu Gupta

Dear Customer Complaint Officer This is in reference to my ola cab booking for 1st April on 7.15 AM from residence to Airport. I got the confirmation of the driver details sms at 8.10Am and the confirmation that cab has arrived at pick up destination at 8.39 AM. I had immediately boarded the taxi and got dropped at Hyd airport at 9.40 AM. However in the bill I received through email mentioned a waiting time of 52 min and charges of 104 against the same. I had immediately informed the ola customer care, however I have not received any acknowledgment of the complaint NOR any refund. I am deeply disturbed with the unprofessional attitude and service. Appreciate if you can acknowledge and apologise with refund at the earliest. Rgds

I took an Ola Cab service on 01/04/15 around 3 pm from 10th road, Juhu, Mumbai. I had booked a Sedan and used the Coupon code SEDAN250 and my Booking ID is CRN72015278. The car was a Blue Swift Dzire MH 02 CR 950. When I reached my destination (near Inorbit Mall, Goregaon-West) a bill for rs214 was generated where as I had used a coupon code which had the ride for free up to rs250. So I had some queries and wanted to clarify with the customer support as to what was the issue and how come I was bound to pay money. I contacted the number[protected] and a male representative picked up the phone and asked me how he could help. I made him understand the situation and he started to raise his voice and reply arrogantly, he was rude and least helpful. I had warned him to lower his voice and reminded him that he was talking to a customer. The way he was talking, I immediately asked him to give me his superiors number. He bluntly refused and questioned why he should give the number. He said his name was Adnan Khan. I request OLA Cab service to first teach some decency and manners to their employees. Such incidents are only shameful and degrade your reputation.

on 01 feb 2015 i booked a mini cab at 10:11 PM and i was picked up at 10:22 PM which had 50 rs peak time charge total travelled distance was 33.59 KM time taken to travel is showing as 50 mins and wait time is showing as 49 mins and i was charged more than my regular charge...in just 1 min can we travel 33 kms i am asking ola people they are not at all responding properly...photo copy is attached for proof

I am a principal working in a prestigious institution booked your cab on 31st March 2015 at 5p.m. I have mentioned the place adhavathur. trichy -2 from kiledar st..Trichy. My booking no. CRN 71815866 for 1ST April. 8.15 A.M. On the 1st morning the driver IS INFORMING ME THAT THE DESTINATION IS OUT OF THE TOWN CAANOT GO RIGHT NOW. Is this a response does your driver or your cab service can give? I was so panic. I could not arrange any alternative too. Totally my day was wasted due to your negligence. The cab should have been intimated this response earlier I would have arranged something else. On time cancelling the service is unimaginable. Even I can appeal to the consumer forum to compensate my day and mental agony. Jean Jaculine.P

On 3rd March 2015, a driver named Krishna Hingole, banged my car from behind and damaged my car in the Hinjewadi area (Pune) . The cab's registration number is MH14 BA 5934.As it was totally his fault, so he accepted to pay the amount required to repair the car and told me that he'll be back after 20 minutes as a sick person was sitting in his car and he needed to drop him as soon as possible. I asked him to give his contact number to me and asked him to give me a missed call on my phone as I wanted to confirm that the number he's dictating to me is correct. He gave a missed call on my number and went to drop the guy sitting behind. When I tried to call him after half an hour, his phone was switched off. I kept trying his phone for the whole day, but it was switched off only. Meanwhile on the same day I logged a complaint against him in ola cab customer care. Complaint number is : 803576. They said that they will be back to me within 24 hours. I called them again after 24 hours and they said that ' You will get an email regarding this from our investigation department as its a different department, we don't really know the details about the complaint and investigation. Today is 1st April 2015 and till now I haven't got any email from OLA cab till now. He has damaged my car's bumper badly and just flew away and the company he works for is not taking any responsibility of his rash driving. This is really not fair and some actions needs to be taken against this.

Hi, I booked a cab from Sahibabad(Uttar Pradesh) to Gurgaon, MDI for 21st March, at 8:50 am. My parents sat in the cab at 8: 57 am & I myself boarded the cab from Jhilmil Metro Station. There was no waiting time. On the way, driver asked for 500rs for diesel, which we gave to him. We reached MDI around 10:30 am, and the driver said that the bill was 478rs. Invoice CRN: 69101510 I have two complaints to make: 1. The driver didn't return 22rs back 2. There was no waiting time, why were 40rs extra were charged. Hoping for a positive reply. Thanks, Rashi Goyal +91 [protected]

OLA Auto with Tampered meter: Today morning I opened OLA and boarded an Auto from Majestic to Manjunathanagar which is around 5 kms. When I got down from Auto I was shocked to see the Auto was showing 8.5 Kms. I called OLA and they are not ready to register the complaint they asked me to send an email to [protected]@ola.com. So I didn't got any benefit o[censored]sing OLA Auto. Since I didn't got proper response I am posting it everyehere possible. Following are the details of the Ride. CRN Number: KRN 6188517 Driver Name: Lokesh N Auto Number: KA 05 AAE 2361 Driver Mobile Number: [protected]

I booked a Ola cab on 27th march 2015 around 12.15 pm afternoon. The ID is CRN70679290, the timing was 5.15pm and the starting point was Electronic City Phase 2. Till 5.30pm the cab did not come. I called the Ola customer care so got to know that the cab is having some problem, so Ola customer care told that they will arrange another cab. The second cab ID is CRN70754612. The cab was delayed by 45 minutes. I applied the free charge coupon of 250 (Rs.250 discount on cab booking from Ola ) on the first cab I got a confirmation from the executive when i booked the cab at 12.15pm, that coupon is applied. So, when the second cab was confirmed from Ola customer care, I asked them will the coupon be applied on the second cab (CRN[protected], the executive said yes it is applied on the second cab. But, when I reached my destination I was asked to pay the complete amount i.e 262. On 26th one of my friends booked a cab through call and applied the 250 coupon successfully and got discount. The ID of that booking is CRN70521473. I want the refund of 250 because I was told that coupon is applied successfully. Some appropriate action must be taken against the executives for giving wrong information.

I am not able to book any cab. Each time getting message "unable to reach our servers" from last 1 weel after upgrading ola cabs app. Are you guys making fool...your other features like ola money, invite friends are working fine...only when booking ride then its issue...how its possible because u guys are waiting for 31st march dure tio freecharge coupan worth 250 rs./- ...we are technical guys...dont make fool us...

I had booked a cab (mini) on 14/03/15 for 5:45pm from DLF Corporate tower Gurgaon. The cab arrived almost 30mins prior to the scheduled journey time and I left from the said venue for Dwarka at 5:50pm. Hence I have been charged wrongly for early arrival of the cab. Kindly do the needful. Priyanka Saha

I booked a OLA Cab @ Rs 49 which confirmation message received on e mail [protected]@ gmail.com.(copy enclosed) After completing my journey I have paid/charged 99 instead of 49.(invoice attached) excess amount may kindly be credited at the earliest. I have OLA apps on my cell phone. CRN 70661103 Mob [protected] with regards S.K.Niraj.