Ola Cabs / ANI Technologies Complaints & Reviews

respected sir/madam greeting of the day i have a book a cab on 21/03/15 from ola cabs through ola app and i have apply free ride voucher no.FR05PH0C92XP0 for booking cab.the cab driver (kishan [protected]) called me ask the location to pickup when i was explain the address. he said that i didn't know the location please cancel the cab and rebook the cab any near to your area cab will pickup you.so, i call customer care for help said all...

for the last 10 bookings of mine...i am facing extreme difficulties. you people have the most horrible service. i am using ola for the last 1 year and u guys are just ridiculous and i am not going to leave you. u people have no consideration about wasting other peoples time and now you are in deep soup.

I AM ENCLOSING THE E MAIL WHICH I SEND TO THEM WHICH HAS ALL THE DETAILS Respected sir/madam, I booked a ride on 24 MARCH 7:48 PM for a cab from aashima mall to pick us up at 12:05 AM ON 25 MARCH(CRN[protected]. I hope you understand the fact that I booked it before 4 hours just to make sure that the cab will be available at that time and we won't be stranded in middle of the road at midnight. We actually went for a Malayalam movie (100 days of love) and it got over by 11:45PM. I got a message at 11:43 saying that my ride has been upgraded and i will be picked up at 12:05, but within a couple of minutes i got another message stating that my ride has been cancelled as you are unable to find a cab near my pickup location. YOU SHOULD KNOW THAT WE ARE NEW TO THIS PLACE AND WE DON'T KNOW HINDI, IT WAS 12 AM AND YOU GUYS JUST ABANDONED US IN AN UNKNOWN PLACE. I called your support number [protected] and the guy who picked up the phone was too arrogant. When I requested him to do the booking for another cab he said that no cabs are available in our area and he will not be able to provide any cabs. When I pleaded him to arrange for a cab he coldly replied it is not possible and disconnected the call. WE WERE STRANDED ON THE ROAD AT MIDNIGHT, THANKS TO THE EFFICIENT SERVICE PROVIDED BY YOUR COMPANY. EVEN 4 HOURS DOESN'T SEEM TO BE SUFFICIENT FOR YOUR TOP CLASS SERVICE TO PROVIDE A CAB. Since we understood that we will not be getting any support from you, we started to look for private taxis or auto rickshaws to get back but we were not able to find any in the midnight. We kept on calling your call center and kept on trying for cab from your app and finally a guy from the call centre said he has made a booking for us CRN[protected] and within 3 minutes i got another message stating that CRN 70140796 has been cancelled as you are again unable to find a cab at our pick up location. We had no option other than to try again and finally we were able to make a booking through your app CRN70141887 and i got a message stating that the cab will pick us up at 12:50 AM and finally your cab arrived at 1:10AM I AM WRITING THIS LETTER TO BRING TO YOUR KIND ATTENTION THE EXTREME INCONVENIENCE YOU CAUSED US AT SUCH AN ODD TIME. WHO WOULD HAVE TAKEN THE RESPONSIBILITY IF SOMETHING HAPPENED TO US IN THE MIDDLE OF THE NIGHT. WE BOOKED THE CAB BEFORE 4 HOURS JUST TO MAKE SURE THAT WE WILL BE SAFE AND WILL GET A VEHICLE ON TIME. THERE WERE GIRLS TRAVELLING WITH US, IF SOMETHING HAPPENED TO THEM WOULD YOUR COMPANY TAKE UP THE RESPONSIBILITY. PLENTY O[censored]S ARE USING THIS APP AND THIS IS NOT THE FIRST TIME YOU HAVE FAILED US. I HOPE YOU ARE ALSO AWARE OF THE FACT THAT OLACABS IS NOT THE ONLY TAXI SERVICE AVAILABLE FOR US THERE ARE NUMEROUS OTHER SERVICE PROVIDERS LIKE UBER, MERU CAB, TAXI FOR SURE etc. PUTTING OUR TRUST IN YOU PEOPLE WAS A BIG MISTAKE.WE WILL NOT REMAIN SILENT THIS TIME WE ARE GOING TO PUBLICIZE THIS AS MUCH AS WE CAN, TO MAKE SURE THAT NOBODY WILL BE TROUBLED BY YOUR IRRESPONSIBLE SERVICE AGAIN. I WILL BE SENDING THIS E MAIL ALONG WITH THE PROOFS LIKE SCREENSHOTS OF MESSAGES I GOT, THE CALL RECORDINGS TO ALL THE MAGAZINES AND NEWSPAPERS AND OTHER CAB SERVICES. WE ARE GOING TO STIR UP A REVOLUTION AGAINST YOU ALL OF MY FRIENDS HAVE BEEN USING OLA CAB APP AND ALL O[censored]S HAD GIVEN 5 STAR RATING IN THE APPSTORE. NOW ALL O[censored]S ARE GONNA GIVE THE LEAST POSSIBLE RATING AND ARE GONNA UNINSTALL THIS APP AND USE OTHER CAB SERVICES.. WE MADE A MISTAKE BY TRUSTING YOU, NOW WE WILL MAKE SURE THAT NOBODY DOES THAT MISTAKE AGAIN.

Dear Sir, on 24/3/2015evening i booked ola cab for next day morning(From 2q10 agora residency to kalhupur station) timing which was 5am on 25/3/3015.CRN70087137 but in the morning till 4.35 no msg received when i call to [protected] they send msg driver name and detail Mr.Bharat [protected] white indigo GJ01 CZ 9076 when i called him his no was switched off i waited till 5 am then again call to customer care and they hold my call again they send new msg and given driver name Suresh([protected]) white indigo RJ27A4502 When i spoen to him he said that he was at gandhinagar and can not pick again I called to your customer care they send again msg updated detail Kiran Kumar at 5:14am [protected] white maruti eecho gj18 ax 4613, when i called him he told that He was in kahupur station and he will reach within 30 min. My train booked already at 6 am so due to OLA i have mised my train. I want to ask question to higher authority is this your service provide to customer U cheated completely I hav message if I did nt satisfy reply from ola i will go consumer court and I do case against OLA. Arun Mishra([protected]) mail [protected]@gmail.com

That is the first time I am very disappointed by ola cab service. I lost my train because off ola cab service. They don't provided cab service on time that's the reason I have lost my of 6k. ola please take the action My booking details: Crn[protected] Crn[protected] [protected] [protected]

The day I booked my first ride with OLA cabs was the worst day for me. I faced several problems that day. Problem 1. I have booked it using app at around 2:30 PM, I have requested them that I need it at 3:00 PM but I received a call in 5 minutes. I have also informed the cab driver that I have requested it for 3:00 PM but they have charged me for waiting time. Problem 2. The AC was not working and when I asked driver about that, he informed me that he will run AC only after service not now. I complained about that to OLA during my journey but they have not done anything. Problem 3. My wife and my little kid were sitting on the back seat. We have most of our luggage in trunk but my brand new coat-pant (worth Rs. 11000) was on back dashboard. As soon as we reached our destination (New Delhi Railway Station) I paid him in the car. He rushes to the trunk and given me my luggage from trunk, meanwhile my wife and my kid also get down from the back. I was thinking that he will be returning the balance amount and that’s why he has gone back to his seat but he immediately run away from the spot. He has not allowed me to check whether I have missed anything. Problem 4. After applying the discount and adding the waiting charges the amount I need to pay was Rs. 158, I paid him Rs. 200. Instead of giving me balance he immediately runs away from the spot. I immediately complaint about that too OLA cabs. Due to my train timings I rush to platform to board my train. When I settled down in the train I realized that I left my Coat-Pant in cab itself. Now I can relate the events, why he immediately run away from the spot. I called him and he upfront told me that as I have complained about him he will not going to return my item. I also complaint about that to OLA and they assured me to resolve my issue. I am following this case with them from last 2 months but I have not received any resolution. I have all the details about my journey and complaints so now planning to go to consumer court for this issue. I would suggest you all to think twice before booking a cab from OLA cabs. I don't know about others as I am using my office cab now. Ajeet [protected]

The Ola cab Rs 250 free ride is a total scam..today I downlaoded their app and booked and availed their Rs 250 free offer..however just 30 mins before the scheduled travel I got a call from the customer care stating that the driver has cancelled the ride and they will not be able to cater to me..I lodged a complaint and they promised me to send a replacement cab..however when I tried to rebook their coupon was showing invalid..this is all a scam by Ola cab to get people to download their app.. they are all scamstars

Booked an Ola Mini app from home to B'lore International Airport. The site said - 10 Rs /km. The distance was 38kms but the bill added upto Rs706! The customer care executive say the rate for airport is different - Rs 540 for 30 kms & additional for 30+. This is outrageous! Nothing of the sort is mentioned on their website! A Meru sedan would've cost ~600. This is not how you fool customers. Not expected of Ola. Swapnika Nag IIM Bangalore

I hired a an ola from Dwarka to Gurgaon.as per the attached invoice, the total distance is approx 19 kilometer.The waiting charges are include for 35 minutes. Now lease understand this: Time of meter starting-10:09 am Time I received invoice IN my mailbox-10:45 am (assumed that the meter stops and then only the bill is generated) hence total journey time-36 minutes waiting charged for -35 minutes distance travelled -19 kms. SO POINT IS HOW DID THE CAB TRAVEL 19 KM IN ONE MINUTE.i HAVE ATATCHED THE BILL AND HIHLIGHTED THESE THINGS.tHIS IS A CASE OF FROGERY AND THEFT.

I have booked OLA cab(MINI) on18th March, 2015 through OLA cab application for pick up on 22nd March, 2015 at 7 am from Ramamurthy Nagar to kempegowda airport(Bagaluru).I have received mail confirmation with booking confirmation No. CRN68961787 at the same time. Complain No. 1: I had also used coupon code which is a value of Rs. 200/- wave off against this booking.Which was not redeemed from my bill which is enclosed herewith. Please find. Complain No. 2: I have received pick up car details/drver mob no. message from OLA Cab at 6:45 am on 22nd March'2015 but its really shameful for OLA cab transport that after prior confirmation also their car/vehicle unable to came for pick up at 7am and late come by another 15 mints.As per rule Cab should come at the pick up point minimum10 mints before as per customers knowledge. But how OLA cab is charging Rs. 66/- for waiting time(33mints) its really a new hike of wonder. Complain No.3: When my OLA cab not came to pickup me at 6:50 am, I was worried and called up again to OLA customer service and customer care representative has informed me that one cab is near to my pick up point and he has canceled my original request which was applied with coupon code and created a new request for the journey. Now my question is why people should booked OLA cab through OLA app(mobile/PC)...whether its no use or OLA is unable to provide minimum service at all???????? Complain No. 4: OLA cab service has to checked their all vehicles in condition its really disappointing that when I have asked driver to switch on Air conditioner(AC), he answered me that AC is not working...so what type of car OLA has used for their services and more of that what type of satisfaction a customer should get with this bogus service with this surfeit bill??????????????????? Complain No. 5: Driver has not paid any toll charge at toll gate and I believe no toll charges is there for sunday, because I have not seen not a single car paying anything at toll gate because at that morning time not a single coupon counter has been opened. So why that Rs. 75 toll charge has been added in my bill????????? Complain No.6: There is no where mentioned in bill Rs 200/- less from total amount after applying coupon code. Why So??????????????? When I have paid the amount for this journey, I was big surprised about the amount, diver never on the AC but the bill was Rs. 808/- and when I have asked driver why the bill amount is excessive he asked me to check my mail A/c to see the detail bill send by OLA cab to me in my mail A/c. I have received the bill receipt copy from OLA Cab with the break ups as mentioned below- Base fare for 30 kms: ₹540 Rate for 9.64 kms: ₹125.32 Wait time charge for 33 Min: ₹66.0 Peak time charge ₹0.0 Toll Charges ₹75 Total Payable Bill ₹808 Its my request to OLA cab kindly investigate the above matter and return me back my excess amount at the earliest as the amount which OLA(mini car) has received from me is Rs. 130 more against a normal bill which I've generally paid for the same distance(i.e. my residence at RamMurtthy Nagar to kempegowda airport).

i hv booked a cab from safil guada to secunderabd staion and CRN number 69763933 at 9pm but your people are sms drver numbers and vichile numbers. your drvivres are cllaed me and distubed me a lot at nick of the movement and told we are far away and unable to pick you. i got sms from you list of drivers [protected] vichle no-TS 08 1693 narsing--[protected]--TS-07ub2670 srinivas-[protected]-Ap-28tv 4788 once confiremed my order OLA cabs is responsble for pik the customor in in time and reeach the disitnation as per the shedule .d this is 3rd time happened the same probelm

On 21/3/15, I got an sms saying, Two Ola Auto rides worth Rs 50 Each free on first two rides. I booked an auto (KRN 5202599) to reach a destination on the same day and driver of Auto KA02AD796 asked me to pay the total fare + Rs 10 as convenience charges. Can some body inform is it a routine practice being followed?

This complaint is in regard with the incident that I encountered on the morning of 23rd March, 2015 in Dehradun. I had booked an Ola cab for a pickup from ISBT Dehradun in the morning at 5:30am. Since i had booked the cab from the Ola Cab app, i was able to get all the driver details and his position immediately. The estimated pickup time was 13 mins when i had booked the cab. I called the driver after 15 mins of waiting. The driver very casually asked me to wait 15 mins more since he was far off even when his GPS location showed him at a distance of hardly 10 mins walking. Since i was accompanied by my sister, i decided to wait as it would be unsafe to travel by any other mode at that odd hour. Again i called the driver after 10 mins and scolded him for not moving from his location when the cab was already delayed by more than 30 mins to which the driver rudely suggested that if I wish i can cancel the cab. Since this was the height of my tolerance, i had to cancel the cab and had to take an Auto with my sister, at that odd hour which also costed me 500 rupees more than what the cab would have costed me since i had a promotional coupon and Ola money. What is the point of having such services if they hire such reckless and hostile drivers? I demand effective action asap along with adequate compensation since both my money, my comfort and my security was put to risk.

Regularly i am booking OLA only. Yesterday i called ola today morning i need 5am. They said always system fault. And They said as usual via app or internet you will try. So i am using net and booked. At that time by mistake SEDAN i booked. So i tried to cancel by online. No possiblity via online. So i sent mail [protected]@olacabs.com. CRN 69588489. After that i try another MINI around same time. CRN 69598387. Today morning upto 5AM i did not recieve any sms. For my wife only i booked cab from cmbt. She reached and wait for cab. I called customer care. They send one driver details rajesh ford fiesta. He said I was in ambattur. Try another cab. I called again customer care and what is the status? They said cab is not available. Cab is not available means why you send CRN and driver details. For lady safety only we booked call taxi earlier stage. Hereafter i don't use OLA cab.

Actually Auto fare is Rs.42 + Rs.10 service charge . So i ve given Rs.52. After 10mis i got message from Ola Your Ola Money code for KRN 5191529 is 7355.Your Ola Money bill is 90.kidly communicate the code to the driver to proceed with the transaction . After that driver called me and he is asking Code, i ve given the code. But for Rs.52 Auto chagre i have given Rs.142. Rs.52 from my pocket. Rs.90 from Ola money. How they deducted Rs.90. Regards, Shrikant K

Hi, I booked a cab from Majestic station Bangalore today 23/03/2015 morning 4AM. By 4.10am i received the driver details and his number was not reachable till 4.20 am. Contacted Customer care. They said they will arrange another cab as alternative. After assigning another cab, the second cab had some problem and the customer care people cancelled my booking in the last minute at 4.30 am. Felt it very difficult to manage with my family to reach home because of their betrayal. Customer service people also were rude while conversation saying they cannot help out further. Ola cab service is the worstest i've ever experienced. This is the last time i will opt for your service. Driver details are as below: Name : Manjunath ph : [protected] Booking id : CRN69186182

I and one of my friend(two girls) had been waiting for one and a half hour at a unknown place in Bhubaneswar waiting for a ola cab to arrive at 7:00 pm.It was confirmed from the ola customer care and we were informed that the driver named Ashok([protected]) for CRN69561861, White Indigo OD 05 6919 will be picking us up from the booking place.It was 7:10 when we realised that something went wrong and we should call up the driver again to remind him.When we called him up at 7:10, he arrogantly said that, "madam, I will not go patia as there is some problem.so it is cancelled.I cant come."But while booking, we already told him that if there is any problem, drop us at big bazaar near patia and he agreed to it during our first talk.But he kept us waiting and assured that he is on his way.we called up in d customer care too bt we never received any help.And our pick up place was a isolated place, anything wrong could have happened to us.."WHO WOULD HAVE TAKEN DAT BLAME??"...U PEOPLE!...If there was any cancellation u ppl shud have informed us before and not when we call to remind.For this irresponsible attitude o[censored]r service itz very easy for a crime to occur THAT IS WHY WOMEN ARE NOT SAFE IN OUR COUNTRY...WE ARE VERY DISAPPOINTED BY YOUR SERVICE AND WANT AN EXPLANATION FROM UR SIDE OTHER THAN SORRY..

I booked an OLA cab from Indranagar, Bangalore on 21st March, 2015. The drop point was HSR Layout. There was a waiting time of 2-3 mins. They have charged for 18 minutes. The invoice number is Olacabs Invoice for CRN 69253137. Please help me getting my money back.

Hi Olacabs, Issue Related To CRN[protected], OLA INVOICE NO.68644597 I lost 599 RS from OLA Money today. Can you please explain how this happened. This is absolutely ridiculous, my trip was hardly 15 km today and the bill is coming for 44 km, please fix this as early as possible and refund the entire money, otherwise i'll have to report this to appropriate authority for further action.Please use your GPS software to validate my claim and be so kind to respond to my query. This is very frustrating .. Regards, Abhijit Mandal On Sat, Mar 21, 2015 at 6:07 AM, Abhijit Mandal <[protected]@gmail.com> wrote: This is absoltely ridiculus, i have travelled hardly 15 km today and the bill is coming for 44 kms, please fix this as early as possible and refund the entire money, otherwise i'll have to report this to appropriate authority for further action. This is very frustating .. [protected] Forwarded message[protected] From: "Olacabs Booking" <[protected]@olacabs.com> Date: 21-Mar-2015 5:58 AM Subject: Olacabs Invoice for CRN 68644597 To: <[protected]@gmail.com> Cc: OLA INVOICE NO.68644597 19 Mar, 2015 OLA Abhijit Mandal Thanks for using OLACABS TOTAL AMOUNT ₹732 TOTAL DISTANCE: 48.09 Kms TOTAL RIDE TIME : 25.0 Mins OLA MONEY DEDUCTED ₹599.0 DISCOUNT ₹0.0 PAYABLE AMOUNT ₹133 FARE BREAKUP Base fare for 4 kms: ₹99 Rate for 44.09 kms: ₹617.26 Ride time charge for 15 Min: ₹15.0 Peak time charge ₹0.0 FARE DETAILS Total Payable Bill ₹133 TAX BREAKUP Service Tax ₹33.48 Education Cess ₹0.67 SHE cess ₹0.33 BOOKING DETAILS Service type Kolkata, Cab, Sedan Booking Date 19 Mar, 2015, 07:33 am Pickup Date 21 Mar, 2015, 05:30 am Booking Email id [protected]@gmail.com *Minimum bill of ₹99 for the first 4Kms and ₹14/km thereafter. Ride time at ₹1 per minafter first 10mins, includes waiting time during the trip. Total Bill Payable is inclusive of service tax.Toll and parking charges are extra. Please Note: We levy Peak Time charges when the demand is high, so that we can make more cabs available to you and continue to serve you efficiently. For further queries, please write to [protected]@olacabs.com Note: This is an electronically generated invoice and does not require signature. All terms and conditions are as given on www.olacabs.com. A Wing’ Sunteck Centre, 37-40 Subhash Road, Off. Western Express Highway, Vile Parle (East), Mumbai - 400057 Service Tax # AAJCA1389GSD001, Service Tax Category Cab Operator, PAN No. AAJCA1389G, CIN:U72900MH2010PTC240894 Tel: +[protected], Fax:[protected] www.olacabs.com ©ANI Technologies Pvt. Ltd -- Abhijit Mandal

Dear Sir, Initially I was very impressed by using cabs. Now a days your service in not satisfied. We made our program and booked the cab accordingly. And at the end last moment we get call from cab people that this cab cancelled and book other cab. How can we find the cab last moment? If you do not have cab, then they must inform us at the time of booking only. We waste our time on road to look the cabs! Please they must improve there service and think of customer satisfaction.