Ola Cabs / ANI Technologies Complaints & Reviews

Booked ride for my relative on 3rd Feb and they had paid cash to the driver, but it showing as pending amount in Ola app and getting numerous automated calls asking for payment without giving any option to contact Ola support team which is very irritating

I booked the ride on 12th Feb, 2022 at night around 9:30am, with cash on completion. The CRN number is [protected], from Ghaziabad to Delhi (near JBM school).
After the ride got over, the driver was shown the amount Rs.739 due (on-screen) and we paid Rs. 739/- in cash. After 10 minutes, I got a message that my postpaid account is deducted as well.
I have done multiple complaints but every time being routed to another department (postpaid/olamoney/support etc). Have tried raining this issue but no one is responding correctly to solve this issue.

His technical glitch because of Ola is hampering me.

I have taken ride in ola cab on April 27th 2021. I have paid Rs. 283 for the raid on GooglePay app. Immeadiately I have raised compliant and kept follow up on these complaint, finally they provided coupon for the same amount which is valid till 11/12/2024.

Next I have taken raid on 21/02/2022, I failed to apply coupon of Rs. 283. I contacted ola support team 8-10 times raised complaints 4-5 time. Immeadiately when I drop the call compliant will be marked as solved by Ola support Team without any solutions. I request you to get my money back.

Also Ola support team failed to provide provuide support for customers issue. There are many people who are facing similar/other issues with OLA. I request you to take proper actions regarding this.

Already 8550+ compliants are raised on Ola in consumercompleints portal, only around 200 issues are solved. Please check below link for the same.
https://www.consumercomplaints.in/ola-cabs-ani-technologies-b106650

Please help on this and take proper actions on Ola. There are many poor peoples facing problems. Thanks.

Hi team, I had booked outstation cab for traveling 200 km. But due to medical issues had to travel back to home after traveling 20 kms so I travelled total 40 to 45 kms. Then stopped the ride and was suprise to see the bill of 5581. I paid entire amount to driver Sagar Sqopan Phaphale as he said u will need to raise ticket and support team will refund it. I am attaching all required snapshot and receipts for your reference. Name of driver can be noticed in booking details where I have made payment to same person. Also time of ride is 88 mins n distance traveled 346kms as per details in ola app. This is not possible even for formula 1 on Indian roads with traffic. I want ola to take amount for distance I travel and refund remaining amount to below account. I travelled only 40-45kms total. I have raised several tickets in ola app but they are not willing to refund. Also bill showing me is for 5081 which means driver have informed that I have only paid 500rs. I also have recordings of cab driver as I called him and asked did he informed ola team that I have paid you entire amount he said yes. Please help me to get this resolved. Thanks.

Respected Sir/Madam,

On the 17th of January, I had taken a cab from Ola from the Bangalore International Airport to my home. The driver requested me to make the payment offline instead of online. Even after several attempts to convince the driver, I finally decided to make the payment via Googlepay directly to his number. I changed the method of payment to Gpay on Ola app.

After a week of the ride I started to receive payment reminders from Ola stating that I have unpaid dues. I was shocked to see that even after paying the driver, I had received the alerts. As of today, they have locked my account and deactivated my services. I have requested their support and customer care but no one seems to take it seriously. Their customer care team are extremely rude and arrogant and never provide a reference number or escalation status.

Apart from the constant reminders of 72 hours, they have not solved this issue for over a month. I request the powers that be to please make them responsible for their actions and have them see the proof that I have shared.

I have attached the payment proof of the driver's Googlepay, the reminder due alert, and my locked Ola account.

The CRN number of the ride is CRN: [protected] and the driver's name is Pradeepa.

Request to please have Ola unblock my account.

Regards

Pavan Punja

This concern is for the rides we booked with CRN Number: [protected] and this ride was booked for my dad who is a senior citizen. When the ride ended my dad paid a cash of 630 to the driver.

Now when I wanted to book another cab today it said that payment is still pending. So when I confirmed with my dad he said he paid in cash and he had also paid in cash for the previous ride as well with CRN Number [protected] with amount of 287. Unknowingly for this I paid 287 from my GPay so that i could book another ride. My dad paid for this ride as well in cash and it gave me a message that it was not paid. As before we book another ride we to have pay the previous due so even I paid again online.

We paid twice the amount of 287 so I expect a return on the same. And pls mark 630 the last ride we took with above details as paid as well.

Why should we pay twice?

Ola Cab - Showing payment pending on ola even after paying cash means in phone pay itself.

I booked a cab from Anubhav Banquet hall police lines Delhi late to sector 77 Gurgaon in the night and the driver asked me to make payment. As there were elderly people travelling late at night I had to comply with his request. I paid RS. 850 in cash to the driver however I am getting constant reminders from Ola to make the payment again on app. I have already raised this complaint on the app but there has been no resolution.

I had completed my ride on 10th Feb by paying cash to auto driver, but still in the Ola app it is asking me that my payment is due and coz of that iam unable to book my next ridess.pls clear it asap

Dear Ola Team

Email : [protected]@gmail.com
Mob : [protected]

I am highly disappointed and shifting to Uber.

I used a ride recently late in the night with my family. The driver was slightly drunk and after dropping started asking for more money and arguing.

I immediately registered complain on app and tried calling the number that was being shown. But to our surprise every time we tried to select language option, nothing was happening.

My other family members tried and same response.

Then I wrote a message and asked ola team to call me immediately. No one called.

Today it shows issue is resolved and they have emailed me. But I have got no email.

This is customer safety and concern of Ola Cabs. Pathetic, disgusting and disappointing.

On other hand Uber did call back when my friend tries to file a safety complaint.

I have sold my car 7months back and at that time they had deducted Rs 1400/- from the total amount before sending the funds to me which they had to pay to the Mumbai traffic department to clear the fines.They have still not paid that amount and I have recieved a summons letter from the Mumbai Traffic police to be in court on 12th March. I spoke to Mr Hitendra yesterday who told me it is paid and will send me the proof of the payment, but he has still not sent and is ignoring my calls and messages. Since last 7months they have not transferred the car in their name or their clients name whom they have sold it to already in the month of November.

RN: [protected].

I actually raised this ticket on 3rd Jan 2022. It's already more almost 45 days I didn't get proper response from you. Please don't be so much careless about customer complaints.

Cab driver was not professional driver. We missed our flight to Bangalore. It was a worst situation that we had faced. Driver was not experienced and many places auto was overtaking our cab. We told our flight timings also but driver was really careless. He didn't had sufficient fuel also. He wasted our time at fuel station also. Really worst experience with Ola.
If you need I can proved you tickets details also. We were 4, all o[censored]s missed our flight to Bangalore and had rebooked our ticket.
Okay made us to loose almost 20k.
Looking forward to hearing from you.

On 26th December last year, we booked and availed an Ola ride from Kandivali to Powai. After the ride was complete, the driver asked us to make online payment. We offered to pay cash but he insisted we pay online and gave us a number to make the payment. We paid on that number and also showed him the payment screenshot. Later on, when we were booking another ride, we found, to our utter surprise and shock, that it is showing that payment is still due from us and we are not being allowed to book any other ride till the dues have been cleared. We called the driver’s number and the recipient identified himself as the driver’s brother and claimed ignorance. We called the number the driver gave us, the lady who received our call claimed ignorance as to the entire transaction itself.

We have attached screenshots of payments, details of the driver, details of the number given by the driver and our Watsapp communication, requesting the driver to rectify the error and sent formal email to Ola on support.[protected]@olacabs.com and also sent reminders, however till date there is no response from their end. We cannot book another ride as we have to compulsorily clear these dues first.

Ola owe me money because my lots of ride has been cancelled while booking for airport and for work . Therefore I used the service pay later and am not gonna pay them back . They owe me bigger amount of compensation as compared to this 500 rs for pay later. I have been receiving numerous calls and msg . Therefore I decide to file a petition against ola and let's the court decide the money for my time and flight Tickets that has been cancelled due to ola driver issues .

I have not received my products
App doesn't show the status of the orders

There is no in app support feature. The app is not made properly - being integrated in Ola app but there is no way you can see past orders or raise complaints.

Money is already deducted from my accounts and i have full proofs of payment to ola foods

The customer care number provided on the website doesn't work.

My details -
email id - [protected]@gmail.com
Proof of payment- https://drive.google.com/drive/folders/1fEBeCOSPbPONnisT3t3DpHk0t0cJB8D9?usp=sha...⇄

Ordered. a bounty from ola dash and it will expire after a week what a pathetic service I want to return this but no option

I am customer of ola today i took a ola ride in which the driver wanted to cancel the ride just to make money on his pocket I didn't let him cancel on the middle of the ride or on the beginning of the ride because I trust ola company today the rider not even took extra money from after paying online but also gave a harsh attitude to me he said "agar apka aukad nhi hai ola bhara dene ka toh aap ola mat book kijiye" i frequently use ola and i always clear my ola money by online mode or offline but today i felt so bad by this kind of attitude of the rider it just broke my trust on ola i have complain about the money which he took extra to ola app i have received the refund from ola but this is not a way to speak to a customer he insulted me

Kindly take some actions against this act

i am attaching his name and phone no here with my ride details
Name of the rider:-Krishna Sharma
Phone number:-[protected]/[protected]
Ride details:-

Hi.iam old customer of yours company.nd i was so happy for your all services
Bt last few days i got notification from ola that i have outstanding.but i am nt agree with that.because i dnt have any pending outstanding .. i was immediately pay out my paymnt after my ride.
Please check and do not give me false notification .please check from your side in your system..

I have paid cash to ola driver through phonepe at 2:40 pm it is not showing my ride details and fare that I have paid . Send me the the receipt of my money that I have paid as soon as possible..

I booked a ride on Sat, Sep 25, 10:44 PM at Noida. My CRN number :- [protected].
Pick-Up Time:- 10:44 PM.
Pick-Up address:- B-5, B Block, Pocket B, Sector 20, Noida, Uttar Pradesh 201301, India
Drop address:- C.p, Block E, Connaught Place, New Delhi

I paid the amount in cash to driver, still they keep sending me text messages about pending bills, i called the driver to check at his end he told me that he has completed everything from his end, i should talk to support. I wrote emailed them everything on [protected]@olacabs.com multiple times, never got any reply. I finally decide to pay the amount again and resume my services after that again same incident happens, still they are not responding to my emails. They keep sending me text messages instead of responding to my mail.
This is not expected from such a renowned taxi service company