Ola Cabs / ANI Technologies Complaints & Reviews

Ola owe me money because my lots of ride has been cancelled while booking for airport and for work . Therefore I used the service pay later and am not gonna pay them back . They owe me bigger amount of compensation as compared to this 500 rs for pay later. I have been receiving numerous calls and msg . Therefore I decide to file a petition against ola and let's the court decide the money for my time and flight Tickets that has been cancelled due to ola driver issues .

I have not received my products
App doesn't show the status of the orders

There is no in app support feature. The app is not made properly - being integrated in Ola app but there is no way you can see past orders or raise complaints.

Money is already deducted from my accounts and i have full proofs of payment to ola foods

The customer care number provided on the website doesn't work.

My details -
email id - [protected]@gmail.com
Proof of payment- https://drive.google.com/drive/folders/1fEBeCOSPbPONnisT3t3DpHk0t0cJB8D9?usp=sha...⇄

Ordered. a bounty from ola dash and it will expire after a week what a pathetic service I want to return this but no option

I am customer of ola today i took a ola ride in which the driver wanted to cancel the ride just to make money on his pocket I didn't let him cancel on the middle of the ride or on the beginning of the ride because I trust ola company today the rider not even took extra money from after paying online but also gave a harsh attitude to me he said "agar apka aukad nhi hai ola bhara dene ka toh aap ola mat book kijiye" i frequently use ola and i always clear my ola money by online mode or offline but today i felt so bad by this kind of attitude of the rider it just broke my trust on ola i have complain about the money which he took extra to ola app i have received the refund from ola but this is not a way to speak to a customer he insulted me

Kindly take some actions against this act

i am attaching his name and phone no here with my ride details
Name of the rider:-Krishna Sharma
Phone number:-[protected]/[protected]
Ride details:-

Hi.iam old customer of yours company.nd i was so happy for your all services
Bt last few days i got notification from ola that i have outstanding.but i am nt agree with that.because i dnt have any pending outstanding .. i was immediately pay out my paymnt after my ride.
Please check and do not give me false notification .please check from your side in your system..

I have paid cash to ola driver through phonepe at 2:40 pm it is not showing my ride details and fare that I have paid . Send me the the receipt of my money that I have paid as soon as possible..

I booked a ride on Sat, Sep 25, 10:44 PM at Noida. My CRN number :- [protected].
Pick-Up Time:- 10:44 PM.
Pick-Up address:- B-5, B Block, Pocket B, Sector 20, Noida, Uttar Pradesh 201301, India
Drop address:- C.p, Block E, Connaught Place, New Delhi

I paid the amount in cash to driver, still they keep sending me text messages about pending bills, i called the driver to check at his end he told me that he has completed everything from his end, i should talk to support. I wrote emailed them everything on [protected]@olacabs.com multiple times, never got any reply. I finally decide to pay the amount again and resume my services after that again same incident happens, still they are not responding to my emails. They keep sending me text messages instead of responding to my mail.
This is not expected from such a renowned taxi service company

I paid the driver via cash and it's showing pending payment on my phone, please resolve the issue at the earliest

I booked Mini old at estimated fare of Rs 450 to travel from Grant Road to Malad Mumbai on 9/2/22 night around 8.30pm. When I tried making online payment on my card, the old app did not permit me to make payment. When I reached destination I was told by driver that the trip is paid for which in fact I did not pay in the first place. The next day I received a note from Ola asking me to pay fare of Rs 524ie Rs 74 more then the est fare. There was no deviation on route. There was no waiting period and hence I questioned customer service. They are unable to resolve. My simple question is what prevents Ola from charging me Rs 1000. Where is the transperency. The same distance I travelled in the afternoon at 1 pm I was charged Rs 390. I have been travelling by Ola for last 5 years but never faced such mismangement in its service . I need resolution by higher management team as the customer service team just gives standard response without resolving the issue of higher charge

This is regarding the complaint against the driver Mr. Ashok Kumar.P
CRN : [protected]
Ph no : [protected]
• Firstly the driver hesitated to travel further & said in a bad manner due to worst condition of road in our area.
• Back left door glass window was jammed & wasn’t fixed & moreover AC was not turned on due to protocol, when my wife asked why so, very sarcastically was replied
• Thirdly, phone call was constantly attended by him, when asked by us to not attend since we’re in to on time for an appointment he started to yell & use abusive words. Moreover the traffics is more.
• Finally, in the middle of a signal he abruptly stopped the car & asked us to get out & started using more filthy words against my family & started to take snaps of my family & started threatening my family that by tonight we’d face the consequences. We’ve many witness of how the driver behaved.
We’re are senior citizens & since he dropped us in the middle of the road how’re we suppose to pay some amount ?
I kindly request you to take immediate action against the driver & take it legally. We won’t pay the amount, ask the respective driver to pay.

CRN [protected]
Ride date - 31/1/2022
Distance travelled - 16.9KM
Time take -61.8 min
Ola Rental was booked at Rs. 249 for 10km @1hour.

At the time of booking the fare was shown as Rs.249, but at the end of ride it showed Rs.840. The bill breakup showed Rs. 64.7 Charged for extra kms and time, but Rs. 465.76 +Taxes were somehow added to my bill termed as "Fare increase". On contacting customer care, no one has any clue why it has been charged as there is no surcharge applicable on rentals, but no one is also ready to refund the amount incorrectly charged, and after so many days of follow now they have blocked my number from dialing to their customer care.

Purchase items from ola dash grocery on 08/02/2022, total item purchased 6 on which 3 items not delivered by company & also not getting refund of that item in my account which amount ₹ 126.

I have paid the payment but still show pending

I have paid for my ride through cash, but in Ola application still its showing payment pending. How the drivers leave us without getting their payment.

I had taken a ride(attached details) from Terminal 1 airport to Vasundhara. Initially I had booked the ride using ola money. When I contacted the driver, he was denying duty if I was inable to pay in cash. Since it was late night and was having woman passenger as well, I agreed. He further told me that I can have the ola money refunded by contacting customer support after I pay the ride amount in cash. Now, for the same ride, I had paid twice-...

Hello Sir,

I have booked cab on 04/02/2022 @ 5 Pm and while booking the amount was Rs. 375 and applied chn50 code rs. 50 Discount and cab has reached at 5.10 PM after entered into OTP the amount is Rs. 1035 and asked for driver regarding this Nd customer they said once the invoice generate will know the price. Reached the cab destination at 5.55 PM and contact driver said don't know any price. I contacted customer care they said you have to pay the amount.
CRN : [protected]

Travelled only 15KM but we paid Rs. 750 extra and contact many times ola customer but no response yet.

Dear sir,

My humble request to you that as on dt 05/02/2022 I have book olacab for return to home from Hospital with my mother.
When I book the cab then shown Rs1219/- but when reach the destination then taken Rs 1646/-
They have given the bill that showing extra kilometres run and extra time taken charge. I just returned my house with my mom who was Hospitalizes. We are straight return to home and not taken extra time.
I want my money back.
Please kindly look into the matter and do the needful.
The bill attached with this mail

Yours Faithfully
Taraknath Baidya
Mob [protected]

#olacabs,
Just Check the calculation of bill.
#Shame of you
Return my money.
When I book the cab then shown Rs1219/- but when reach the destination then taken Rs 1646/-
I want my money back.

I Amit Vikram Bakshi, registered my bike in Ola Driver after onboard my customer account has been blocked by Ola. Now I have changed the Mobile Number and email ID on Ola Driver / Partner App but still my account is showing blocked I am unable to make payment of my outstation olamoney amount which is 4725/-. & also getting late payment Charges.

After mail to [protected]@olacabs they reply (same copy paste mail)

Hi Amit,

Thank you for contacting Ola.

We are sorry to know that you are unable to log in to your Ola account which is associated with mobile number "XXXXXXXXX".

Having checked our records, we see that the mobile number "XXXXXXXX" has been updated under the driver-partner/operator contacts hence, you are unable to use the Ola app as a customer

We request you to use a different number or contact partner care team to release the existing number associated with Ola.

We look forward to serving you better in your future ride. We look forward to serving you in future rides.

Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Palak Gupta
Ola Support

As I spoke to Partner Care, They said that my number not associate with Ola Partner and there are not any system to release the existing number associated with Ola.

On twitter’s account Ola stop replying to me

On 3rd of December I had avail the service of Ola auto from home to work place. Without my knowledge I mistakenly selected wrong option "postpaid money", but later on I had paid the amount via cash. Why would someone will pay the amount twice. This is not justify reason to ask someone for money which has already paid