Ola Cabs / ANI Technologies Complaints & Reviews

I paid the driver via cash and it's showing pending payment on my phone, please resolve the issue at the earliest

I booked Mini old at estimated fare of Rs 450 to travel from Grant Road to Malad Mumbai on 9/2/22 night around 8.30pm. When I tried making online payment on my card, the old app did not permit me to make payment. When I reached destination I was told by driver that the trip is paid for which in fact I did not pay in the first place. The next day I received a note from Ola asking me to pay fare of Rs 524ie Rs 74 more then the est fare. There was no deviation on route. There was no waiting period and hence I questioned customer service. They are unable to resolve. My simple question is what prevents Ola from charging me Rs 1000. Where is the transperency. The same distance I travelled in the afternoon at 1 pm I was charged Rs 390. I have been travelling by Ola for last 5 years but never faced such mismangement in its service . I need resolution by higher management team as the customer service team just gives standard response without resolving the issue of higher charge

This is regarding the complaint against the driver Mr. Ashok Kumar.P
CRN : [protected]
Ph no : [protected]
• Firstly the driver hesitated to travel further & said in a bad manner due to worst condition of road in our area.
• Back left door glass window was jammed & wasn’t fixed & moreover AC was not turned on due to protocol, when my wife asked why so, very sarcastically was replied
• Thirdly, phone call was constantly attended by him, when asked by us to not attend since we’re in to on time for an appointment he started to yell & use abusive words. Moreover the traffics is more.
• Finally, in the middle of a signal he abruptly stopped the car & asked us to get out & started using more filthy words against my family & started to take snaps of my family & started threatening my family that by tonight we’d face the consequences. We’ve many witness of how the driver behaved.
We’re are senior citizens & since he dropped us in the middle of the road how’re we suppose to pay some amount ?
I kindly request you to take immediate action against the driver & take it legally. We won’t pay the amount, ask the respective driver to pay.

CRN [protected]
Ride date - 31/1/2022
Distance travelled - 16.9KM
Time take -61.8 min
Ola Rental was booked at Rs. 249 for 10km @1hour.

At the time of booking the fare was shown as Rs.249, but at the end of ride it showed Rs.840. The bill breakup showed Rs. 64.7 Charged for extra kms and time, but Rs. 465.76 +Taxes were somehow added to my bill termed as "Fare increase". On contacting customer care, no one has any clue why it has been charged as there is no surcharge applicable on rentals, but no one is also ready to refund the amount incorrectly charged, and after so many days of follow now they have blocked my number from dialing to their customer care.

Purchase items from ola dash grocery on 08/02/2022, total item purchased 6 on which 3 items not delivered by company & also not getting refund of that item in my account which amount ₹ 126.

I have paid the payment but still show pending

I have paid for my ride through cash, but in Ola application still its showing payment pending. How the drivers leave us without getting their payment.

I had taken a ride(attached details) from Terminal 1 airport to Vasundhara. Initially I had booked the ride using ola money. When I contacted the driver, he was denying duty if I was inable to pay in cash. Since it was late night and was having woman passenger as well, I agreed. He further told me that I can have the ola money refunded by contacting customer support after I pay the ride amount in cash. Now, for the same ride, I had paid twice-...

Hello Sir,

I have booked cab on 04/02/2022 @ 5 Pm and while booking the amount was Rs. 375 and applied chn50 code rs. 50 Discount and cab has reached at 5.10 PM after entered into OTP the amount is Rs. 1035 and asked for driver regarding this Nd customer they said once the invoice generate will know the price. Reached the cab destination at 5.55 PM and contact driver said don't know any price. I contacted customer care they said you have to pay the amount.
CRN : [protected]

Travelled only 15KM but we paid Rs. 750 extra and contact many times ola customer but no response yet.

Dear sir,

My humble request to you that as on dt 05/02/2022 I have book olacab for return to home from Hospital with my mother.
When I book the cab then shown Rs1219/- but when reach the destination then taken Rs 1646/-
They have given the bill that showing extra kilometres run and extra time taken charge. I just returned my house with my mom who was Hospitalizes. We are straight return to home and not taken extra time.
I want my money back.
Please kindly look into the matter and do the needful.
The bill attached with this mail

Yours Faithfully
Taraknath Baidya
Mob [protected]

#olacabs,
Just Check the calculation of bill.
#Shame of you
Return my money.
When I book the cab then shown Rs1219/- but when reach the destination then taken Rs 1646/-
I want my money back.

I Amit Vikram Bakshi, registered my bike in Ola Driver after onboard my customer account has been blocked by Ola. Now I have changed the Mobile Number and email ID on Ola Driver / Partner App but still my account is showing blocked I am unable to make payment of my outstation olamoney amount which is 4725/-. & also getting late payment Charges.

After mail to [protected]@olacabs they reply (same copy paste mail)

Hi Amit,

Thank you for contacting Ola.

We are sorry to know that you are unable to log in to your Ola account which is associated with mobile number "XXXXXXXXX".

Having checked our records, we see that the mobile number "XXXXXXXX" has been updated under the driver-partner/operator contacts hence, you are unable to use the Ola app as a customer

We request you to use a different number or contact partner care team to release the existing number associated with Ola.

We look forward to serving you better in your future ride. We look forward to serving you in future rides.

Please reply to this email if you have any questions. We will be happy to help.

Thank you,
Palak Gupta
Ola Support

As I spoke to Partner Care, They said that my number not associate with Ola Partner and there are not any system to release the existing number associated with Ola.

On twitter’s account Ola stop replying to me

On 3rd of December I had avail the service of Ola auto from home to work place. Without my knowledge I mistakenly selected wrong option "postpaid money", but later on I had paid the amount via cash. Why would someone will pay the amount twice. This is not justify reason to ask someone for money which has already paid

I booked an ola cab today from my residence at AL/1/C/21, New Town, Kolkata 700156 to Ramkrishna Mission Seva Protisthan, Kolkata 700026.
When I started the booking it Rs.301/ as fare charges, but when the booking was completed, it showed Rs.359/- as fare. And I had to pay the same. If had I cancel the trip, they would deduct another cancellation charges.
So I think, it is a kind of fraud.
Hence I demand refund of excess money I e.Rs.58/-

I had booked ola cab in bangalore to travel from banglore airport to btm. The following details were sent to me.
Say ola to your driver Arun prasad for crn[[protected]]. White desire to pick you up @ 07:28 pm, 02 feb 2022
after completing trip amount was deducted automatically by gpay and transaction was successful but driver denied that he didn't receive the money and asked me to pay cash
The bill for the ride was 1281 . When i paid him 1300 he said he did not have any change and left. When i went to gpay for complain it showed transaction successful asked to raise complain to marchent when I opened ola app it froze as usual so I tried calling customer care but it didn't get connected after some time I again tried ola app it worked As per ola help page, they sent an otp to customer's phone to confirm payment but that never happened.
When i raised this to ola support, they refused to have taken any cash and closed the topic.

I have taken 3 rides from Dec 29 2021 till Jan 7 2022. I have pay full payment in cash to all 3 auto drivers.

The Auto drivers never said that OLA paid them for ride and took the cash from me.

OLA Customer care is harassing me to pay the fare again for which i have already paid on the same day of travel.

Please stop calling me and torturing me. I have paid the money to the drivers. OLA should recover the money from the drivers.

There is lot of problems with Ola Dash. The promised delivery time is 10 mins -

1. The actual delivery happened after 40 mins.
2. Items were missing and no refund provided after 48+ hours.
3. There is no in app support feature. The app is not made properly - being integrated in Ola app but there is no way you can see past orders or raise complaints.
4. The email id mentioned in terms and conditions is irresponsive
5. Posts on FB, Twitter, Google Play ratings makes there bot ask you to DM your contact for help but does nothing.
6. Parent Ola company - ola cabs does nothing to support and say Ola dash is a different entity altogether (why integrate in the app the first place?)

It looks like a hurried launch of the app with proper technical maintenance or customer support. Currently I have not received a refund and the only option one has is to file a complaint in consumer forum.

Order placed on 30th Jan invoice No5607552, Order placed for 10 Qty but delivered only 5 Qty and said for the balance we get a refund but till date there is no update from OLA Dash.
When we try to Contact through OLA Chat, Again it is a hopeless Customer care always we need to wait for 30-40 minutes and before our turn chat will get disconnected and again we need to start from the beginning.

It seems OLA is trying to cheat the customers in a different ways.

I ordered vegetables for rs 74 in ola dash and paid through gpay .my amount got debited but order isn't placed yet .so please refund the amount to my account as soon as possible.

I ordered vegetables for rs 74 in ola dash and paid through gpay .my amount got debited but order isn't placed yet .i couldnt contact any of the customer care executive .so please refund the amount to my account as soon as possible.my phone number