Ola Cabs / ANI Technologies Complaints & Reviews

I took an OLA cab ride on Tue, Jan 25, 09:43 AM vide CRN [protected]. The estimated fare was Rs 565 for the ride which I had linked to my PAYTM for the payment. When the ride was over, I was surprised to see that two payments were charged/taken by OLA cabs/ ANI technologies from my account. One payment was Rs 565 (authorised and as per ride fare). But the second payment of Rs 124, was unauthorizedly taken by company without my permission and overcharged against the estimated fare.
2) The driver had to fill CNG in the cab and the ride took longer than expected without any fault of mine
3) An offer of refund of Rs 40 - Rs 200 on payment with PAYTM account was not provided to me, though I paid through PAYTM.
Pl resolve the issue and refund Rs 124 unauthorised charge and discount on PAYTM mode of payment.

Dear Sir/Madam - I have traveled with my family Dated 31st Dec 2021 from my Home Place (Wadala-Mumbai) To MTDC Resort-Karla (Lonavala) while booking the trip Ola App showing Rs. 1847/- but when Trip ended Driver Charged me Rs. 2484/- (Invoice No - CRN [protected]) which is quite higher also at that time Odometer reading SMS not reached to me hence i haven't argue with Driver & paid full hard cash. Post this I called Ola Customer Care from App - Support Section under Billing/Payment Related (My Ride Fare is High) one lady attended me very well & said some Odometer reading issue there hence will transfer Rs. 458/- via Voucher or Coupon for next upcoming ride.

On 2nd Jan-2022 when I tried to book another booking in which i have found no where Rs. 458/- Coupon available, also My Ride amount is showing Rs. 2026/- Kindly let us know how this amount will be transferred or redeemed by me. Also I have another major issue with Taxes & Fees Structure. Kindly reply in detail :

1- Why is the Driver allowance (Rs. 265/-) & Night Time Allowance (Rs. 210/-) charged for my trip - I have just requested a Drop from Mumbai To Lonavala. Neither Return nor 2 or 3 days journey is there where you can charge Night Time Allowance.

2- Additional Time Charge Rs. 150/- "We have completed our journey within timeline & just took halt at Food Plaza at Khalapur Toll" for 10 mins. then why this Additional Time Charge ? Trip is started at 5:57am & Ended up at 8:12am then where is the head of additional time in Invoice ?

3- Extra Distance Charge Rs. 442- "Why has this Extra Distance been charged to me because we have not gone anywhere just follow the Expressway from Mumbai To Lonavala then how come this extra fare has been charged ?

Kindly look into this matter urgently since it seems to be some Driver Technic to whom Ola is taking services OR if it is Server Error then Ola Team has to look at this issue seriously. After this every single time they have emailed me stating they haven't understood such detailed issue & no one call me back. Only one guy called me on 12th Jan 2022 & later on closed the ticket & as usual their Customer Care No. no one picks up.

I ordered 7 items amounting to a total of INR 409 from OLADASH on[protected] at 8:00 PM. The app advertised it will be delivered within 10 minutes, and there was no option for COD. I paid INR 409 via Amazon Pay as and once I went back to the app the order had not been registered.
After waiting for some time I could see that there was no intimation from OLA about my order.
After a few more minutes it started showing that my order had been received at the store and it would be delivered, I was relieved. But after 10 mins of waiting when I checked up on my order THERE WAS NO EVIDENCE OF ANY ORDER PLACED BY ME. NOTHING. Everything was cleared and as if I was trying to order for the first time.
To add to my misery, I could not find ANY CHANNEL AT ALL TO CONTACT SUPPORT about this! Not only do I not have my items, but I am also out of 400 rupees!
I am hugely disappointed in oladash, I just demand the refund of my amount as soon as possible.

I am attaching the amazonpay receipt for reference.

Dear Team,

I haven't book any ride on 25 January 2022 and 26 January 2022 but someone is using my misusing my email id for booking ride .kindly explain how ola can book the cab in my email id for other riders.

This is not acceptable that you are using email id for other rider as it security issue . kindly explain.

I have sent mail to ola security team but they haven't responded still now .This is serious security issue.

Thanks & Regards,
Budha

Dear team,

I have booked Ola cab from Malad to Virar at wed 15 Dec 2021. Payment was done by cash as driver requested cash. But it is not updated on website and company still asking for payment. There is no support contact details available for such issues.

Thanks

I write with utter disappointment regarding the services offered by ola.
Rs. 188 was deducted
for the first time on the day of taking the ride that is 25th December 2021 and Rs. 187 was deducted again on January 14th 2022. I was asked to pay Rs. 1 for my previous trip and I had accepted the payment but Rs.187 was later deducted from my paytm account. I had taken 2 trips on 14th Jan and was charged 3 times on the same day. I had reported the issue taking the help of the support section on the app on the same day( January 14th 2022). Attaching the pictures for your reference on what action I took to report the issue. It clearly said there I would receive a refund in 7 days. Please note that I did not receive any ticket after reaching out through the app. Since I had not received my refund by 21st Jan 2022, I informed the customer support regarding this along with another issue I was facing. The CS executive had raised a ticket on my behalf to which there was a response saying I had not reported it within the stipulated time when I reported the issue on the same day the money got deducted from my paytm wallet. On again reaching out today, the CS agent said they could not find the record of the complaint.
I have attached all the documents as proof that I have done everything on my part to report the issue on time. i kindly request you to look into the matter and refund the amount at the earliest

Thanks & Regards
Sarika Prakash

I write with utter disappointment regarding the services offered by ola.
Rs. 188 was deducted for the first time on the day of taking the ride that is 25th December 2021 and Rs. 187 was deducted again on January 14th 2022. I was asked to pay Rs. 1 for my previous trip and I had accepted the payment but Rs.187 was later deducted from my paytm account. I had taken 2 trips on 14th Jan and was charged 3 times on the same day. I had reported the issue taking the help of the support section on the app on the same day( January 14th 2022). Attaching the pictures for your reference on what action I took to report the issue. It clearly said there I would receive a refund in 7 days. Please note that I did not receive any ticket after reaching out through the app. Since I had not received my refund by 21st Jan 2022, I informed the customer support regarding this along with another issue I was facing. The CS executive had raised a ticket on my behalf to which there was a response saying I had not reported it within the stipulated time when I reported the issue on the same day the money got deducted from my paytm wallet. On again reaching out today, the CS agent said they could not find the record of the complaint.
I have attached all the documents as proof that I have done everything on my part to report the issue on time. i kindly request you to look into the matter and refund the amount at the earliest

Thanks & Regards
Sarika Prakash

I paid the driver via phonepe also I have payment successful screenshot. Still in app it shows payment pending.

Dear sir,

Please note that I have not canceled the ride, it was canceled by the driver and you had wrongly charged Rs. 50.00 to me.

If it was canceled by me then what is the reason for booking another Ola cab at the same time and I traveled for Bandra terminus.

This is cleare cheating of your company

Kindly take a note and reverse the charges at the earliest...

On 13th December I had booked ola. After the ride i have paid through G pay Rs. 508/- to the driver account. But in the app it's still status showing pending.
I have also mailed the details to Ola support mail ID but there's no response.because of that I am unable to book ola cab.
Please kindly look into this issue & resolve as soon as possible.

OLA is threatening me everyday, every minute. Recently a person who claims to be a legal guy from OLA asks me to pay outstanding in a shouting way else he is going to send legal notice, gundas or police in a very bad tone. He is talking of a number that i do not own. How pathetic is that.

He is continuously harassing me mentally and misbehaving every minute.

I traveled from Mrathali to Provident Welworth City in Bangalore city by Ola Cab on 31.10.2021. Due to discharge of the battery of my phone, I could not
pay the fare online and I paid the driver Rs.1410.00, in cash as demanded by him. However, I have been receiving messages to
clear the due of Rs.1911.00, although I paid the fare (Rs.1410/-) to
the driver in cash.

Ola app has become worst. Even after making the payment by Gpay, it says pending in ola app. Even after making the payment by cash, it says pending . Such a horrible app . Because of this, can't book a different ride. I am going to delete OLA app and install UBER.
OLA needs to work on this horrible issue.

Ola post paid is showing due events ought I did not avail the service and also did have any dues. Not getting the customer support number to clarify the issue

Hi,

My Ola Money Postpaid account has been blocked due to a change in mobile number. Request you to please look into the same.

Regards,
Mohak

I paid ola ride bill by cash, but still it is showing pending in app. So cant book other ride. Solve the problem. Otherwise hv to book from other service provider

Dear team,

I had received substandard food which was stale. As a covid patient I was dependent on your delivery & when received was open to disappointment. I'd reported the same and was told this issue would be escalated & a refund would be credited in a time frame of 4 hours back to ola money. However nothing happened.
I followed up alternative days with three agents - Asma, Syeda & Veeramani who gave me a scripted response saying the payment is "stuck" . And I'll get it end of the day. Three end of the days have passed & one week since I reported the issue.
I'm not sure how a tech firm with fintech products like ola money have a poor return policy.

Transaction ID - GQ1B-Q84N-X3Q5

Kindly look into the issue. And request you & your team not to use scripted apologies.

Regards,
Nithya

Ola drivers dont accept wallet payments in 90 percent cases.They immediately cancel trips.then again customers have to wait.but if customer cancels any trip he gets charged.For denying wallet or digital payments drivers should be charged heavily. Drivers ask customers to cancel trips and keep calling unless we cancel it.
Drivers overtake and drive in rash manner also dont have change even Rs 5, 10, 20 etc.This is why they want payment in cash.

I have booked OLA Auto's from Dec 29 to Jan 07. The Driver agreed to come only if full cash is paid. I had paid him full Cash after the ride, Even though OLA says it has paid from OLA MONEY

1. I have not subscribed or changed my settings to pay through to OLA MONEY
2. The OLA DRIVER has not informed me that OLA has paid the Money on behalf of me.
3. I have written to OLA Money Customer support but no response
4. I am asked to pay extra Rs.500 though i paid the driver with Cash from OLA Money
5. I am charged extra Rs.50 now for late payment.
6. I am getting continuous annoying calls from OLA as well.

CRN [protected]

I paid for ride two times through Phonepe to ola account and cash