Ola Cabs / ANI Technologies Complaints & Reviews

Respected Sir/Madam Sir i am daily user of OLA cabs and i had very great respect, but from past few ola has become highly unreliable due to unethical business practices.Here are few issues i am.facing regularly. 1 When we have balance in OLA money Ola app will not at all launch this problem i am facing from.past 10 days, is this a new way of fooling customers?from same place when i book from.other number ola app which has 0 balance in account we can able to book it .This happened to me many times.Secondly when we launch Ola app it says invalid id, i dont know where id came into picture.I am very much aware.on how to use the app. 2.Redponse from customer care executive is very bad. 3 Please inform all the drivers that customers are promised for AC cabs .because when ever we ask to switch on AC they will tell 10 words i dont know why ?why we are being harrased i dont know 4.Quality of cabs is worst i am afraid even if they have fitness certificate also. I have complained many times i.will get one automated message and the problem will be as it is .Really disgusting Regards Deepak Deshpande

I had pre booked ola taxi on 7 feb 6.30 am. the booking was done on 6th feb night and I got confirmation message from ola cab. ( crn[protected] no driver details I received upto 6.30 am. then I called customer care and they sent me driver details. I called the driver for confirmation but he was unble to reach and he said that anaother driver will pick up me and after 5 min they again change the driver and cab details. I called that driver too. but no res[ponse...after 10 min I got another driver details and after 2 min I got regretion mail for cancellation. due to which I missed my flight from bengaluru to jaipur. which was non refundable. and I have to book new ticket which cost rs 8210. + local taxi 2000 rs( bcoz o[censored]rgency). total 10210 rs loss due to OLA cab. they are cheater.

I had prebooked a sedan on 7 February 15 for 1245 hrs. The booking was confirmed vide ref noCRN37385506. On enquiry 25 kts before scheduled departure, I am informed that the driver details would be sent shortly. This was followed by a message saying that the taxi would be delayed by upto 30 mts from the confirmed time due traffic. The drivers details were given.On contacting him, I am told that he is about ten km away and that he would be on his way soon.At 1245 hrs, I called him again and he told me he was stuck in traffic and would take another thirty minutes. As the appointment was an important one, I had to cancel the booking and take my personal car . The driver seemed relieved at the cancellation. I took the same route the driver said was jammed and there was minimal traffic. What was told to me was a lie and my cancellation would have been recorded as attributable to traffic and resolved as unavoidable! Ola has caused me a lot of avoidable discomfort by their careless approach to service. On complaining to them, I got a meaningless apology with a credit note for Rs 300 to my Ola account. But the point really is that they are irresponsible in the first place accepting commitments they cannot fulfill as they do not have control of the factors involved in the service they undertake to provide. Ola has a long way to go in order to be a reliable service provider. Till that time, they will be a source of harassment to gullible customers who believe they are opting for dependable service. Regards, Ramesh

I recharged my ola money account with Rs 500 on 4th January. The amount was deducted but it wasn't transferred into my ola account. I contacted customer care the same day and he told me to write a mail to [protected]@olacabs.com, since then I have dropped several mails and called customer care several time. Every time, I am told that my issue is highlighted as priority one and will be solved in 24 hours but so far I have not received any communication from ola cab side. Customer care is saying that they are a separate division and couldn't contact support team. Please look into the matter ASAP, my userid is [protected]@yahoo.co.in, please check all the mails I have sent. They already had all the required information.

OLA cab service providers are cheaters. Their impression with me was horrible as cab didn't come to my place. I had to catch a flight to Bangalore from Delhi airport. With ref no. CRN36229356, I had booked a cab with la cabs to reach to airport. They had to show up at 4:15am since my flight was at 6:15am. But they didn't show up and I missed my flight since I couldn't reach to airport before 45 mins at the scheduled time. They should be charged hefty fees because of their irresponsible behavior and loss of the customer should be reimbursed.

I was travelled two different days ( 31Jan 2015 and 03 Feb2015 ) for Ola Mini Cab. The root and the distance are same. But I paid different amount for those trips. When I seen the Invoice, I had shocked to notice that the wait time charge of Rs 70.00 and Peak time charge of Rs 50.00. What it mean? Those are not informed me before booking a cab. When I am inside of the cab How wait time is eligible /counted. Suppose the cab on the traffic then the wait time is started means I am not to prefer Ola cabs on peak time - right??. Because in Chennai normal time it self more traffic due to metro train work going in more places. For Peak time the customer will unnecessarily pay one more charges of peak time charge with your waiting charge. While we try to book a cab so many add will come to raise our phone bill. Why don't you SMS for those conditions before book the cab?? I am very much afraid of your fair statement. |

Hi Team, This is with reference to CRN 33495466. This booking was cancelled as the driver had said he is in Gandhibazaar while the boarding place was basaveshwaranagar. Money has been deducted from Ola money though the booking was cancelled. Could you please refund the same.

Hi, I had booked a can on for 1st January at morning 4 AM with reference number CRN24462434, they have sent me a driver detail before 30 minutes and when i called to driver he was telling that not able to come because he was so far from my pick location and same answer got by customer care representative . But when u r not able to come on time then why you booked the order . Because of you i have to spent a lot to reach to my destination . I also had harassment . I also registered a complain by phone and also by email . But i not even received a single call from OLA cab. Sucha a bad service from OLA cab . Never beleive on OLA cab .

I have been using Ola cabs recently. I am much satisfied with prompt services and also politeness of the Drivers. However, to improve the services better and better I wish to submit the following concerns: 1. Cars are unclean need to be cleaned at least at the time when the cars reach the pickup site before time. 2. Some cars need to be repaired inside (including window one found very hard to close) and painted. Some of them look shabby. 3....

There was a offer on groupon for ola cabs in which after buying a groupon code there was a free ride on first booking with ola app. After reading the terms and conditions carefully and confirming with ola customer care, I bought the groupon code. But when I applied the code while booking a can (sedan) using the mobile app, the code showed as invalid. I contacted customer care immediately and I was told many customers are facing this issue and this will be resolved in few hours. Subsequently I had follow up with them multiple times and ultimately I was told to take the ride as booked and an amount of 300 (as per the offer) would be credited to my ola account. However, after the ride the driver mentioned there was no such credit and I had to pay the bill amount. Again I contacted customer care and they gave me a lame reply of madam the offer was valid only on the first mobile app booking despite me providing various proof on the booking.

Hi
I booked a cab at 4:30 pm on 1/02/2015. DRIVER NAME - RABI ([protected])
i called the driver at 4..he said he wud be there so i said "its ok u can come by 4.45-5 max.
later on i get a sms that "delay of 10mins..."
then i see that the booking got cancelled widout even confirmation.. when i called up the driver and asked. he said its been cancelled. I got really angry and shouted at me saying :who the hell r u to cancel the booking".. he abuses me over the phone and says "go and complaint, i will see who does any to me"
another cab was hence alloted to me at 4:53pm even before i asked for it (So if i really cancelled, how did the next cab got alloted)
i called that driver at 4:45. he said "i wud take 1-1.5hours"
I got frustrated and thus gave up.

I thus owe an apology directly from the driver...

DEAR SIR, I HAD AVAILED YOUR SERVICES WHILE I WAS ON LEAVE AT DELHI ON 28 DEC 2014.THE CAB WAS BOOKED FROM PRITAMPURA(KOHAT ENCLAVE) TO SHIPRA SUN CITY IN INDIRAPURAM, GHAZIABAD.IT WAS BOOKED BY AFRIEND OF MINE NAMED UPKAR JOSHI.ON INITIAL ENQUIRY PRIOR TO DEPARTURE I WAS GIVEN TO UNDRSTAND THAT IT WILL COST ME CLOSE TO RS.700.THE CAB WAS TATA INDIGO AND THA REGISTRATION NUMBER I GUESS WAS HR55 T 5968.TO MY HORROR WHEN I COMPLETED THE JOURNEY I WAS SHOWN THE DISTANCE TRAVELLED AS 93.7 KM AND A BILL OF RS.2190. AS A PERSON FROM THE ARMED FORCES AND A DISCIPLINED CUSTOMER I DID PAY THE AMOUNT BUT FELT ASHAMED OF THE WAY I WAS CHEATED BY A COMPANY WHICH CLAIMS TO BE LEADER IN ITS FIELD. I DONOT FORESEE ANY CHANCES OF GETTING BACK MY HARD EARNED AND SMARTLY CHEATED MONEY BUT I SURELY WOULD APPRECIATE IF I WOULD EVER GET A REPLY RIGHT FROM THE HORSES MOUTH. FOR A UNIFORMED PERSON LIKE ME A SMALL EXPLAINATION FROM YOUR SIDE IS SURELY EXPECTED .A SUM OF RS.2190 MAY NOT CARRY MUCH WEIGHT BUT THE REPUTATION OF A COMPANY AS BIG AS YOURS SURELY WOULD MEAN A WORLD.PLEASE E MAIL ME YOUR REPLY ON [protected]@gmail.com JAI HIND

On 18th January 2015, I had booked a cab from Patpargunj to Delhi airport at 3:00 through ola and they cancelled it by them selves at 3:00. In this way I missed my flight on that day. If they need to cancel then they must have cancelled it six hours before.

I have ~3000 Rs. in Ola money wallet. Because of some technical issues from Ola, I am not able to login to Ola account from any device. I have been asking them to look into the issue for about a month now, but there is no response from their end and now they also refused to give back my money. I tried reaching them via email and social media, but response from their end was very bad. pic.twitter.com/vJWM1V3qZy

Hi I booked a cab with ID CRN31731988 for 24th Jan by 9.30pm from Gurgaon sec 78. I received the driver's no.30 mins in advance & when I call the driver (Ram Shekhar of DL 1YD9953) then he said he cannot come & he cancelled the booking of his own. I am shocked that how a driver can cancel the bookings without approval of customer. The strange thing is that the customer care team is also unaware about such things & seems totally helpless. It was a horrible experience & is really fearing too because even after recent UBER incidence at Delhi the cab rental companies (OLA) had not taken any strong measures for the safety of their passengers. The companies are more focusing on advertisement rather than safety of passengers. There is very poor coordination between the drivers & customer care team. I will never prefer nor recommend. I need the refund for all the deductions from my card & also request for developing strong systems for passengers.

I have been chasing OLA customer care since 20th Jan for crediting Rs.300 that I recharged through WEBSITE where I received confirmation from ebs.in Merchant Website : olacabs.com Date :[protected]:13:12 Merchant Reference Number : 2555901 EBS Payment ID : 32792921 However even after repeated emails to [protected]@olacabs and several phone calls to ccare no resolution yet. They keep saying its a technical difficulty. But with the confirmation that I received from ebs on my payment not sure what kind of customer support they have. Its really frustrating in following up with them.

We booked a cab on 28/01/2015 to catch a train to Pune station. We called the taxi guy as soon as we received the sms. The taxi driver said that he is on his way, but after sometime we received a sms saying your order has been upgraded now you will receive sedan car at same cost of mini can in 10 mins. Again we call sedan driver, he said he will come in 10 mins. But finally he is not come. When we call him, he informed that he will not come as it is sedan and we have to him sedan rates. Because of all this, we missed our train. We try to give complaint to OLA, but the customer care was not ready to take complaint. Also they were arrogantly telling us that if you are in so much urgency then take rickshaw. I request consumer forum to take some action against this harassment by OLA Cab. Regards, Sushant [protected]

I had my journey through ola cab which i did on 25th Jan- 15. I was on board before my journey time. But still there was a waiting charge for of 12 minute. I came to know that if cab is stuck in the traffic then also it was considered as a waiting charges as per my teletak with Mr. Shehbaz Mumbai. Actual waiting charge should be if i do journey after my time. Also there is no such definition available in your policy as well as in website. I did journey before this with Ola cab but in any of the invoice such charges were not generated then how sudden it comes. This is the cheating with the customer as its not only matter of Rs. 24. Waiting charge definition should if i will be on board after i have scheduled my journey with ola cab

I had booked a cab from Noida Sector 44 to ISBT kashmiri gate for the 27th Of January 2015 that was to pick me up at 5am. The driver details were sent only ten minutes before the time of pick and when i called him up he said thay it would take at least 45 mins for him to reach my place. I had made my booking the night before at 9pm and that gives OLA at least six hours to make arrangements. To top it all up no one would receive their so called 24x7 helpline and they cancelled my booking at 530am. It was because of OLA that my entire days' schedule lagged behind for an hour. Horrible service. Horrible experience.

I am Rakesh Kumar Suman from udaipur. I am basically a business man and i run my own business. Today morning that is on 1/28/2014 i found ma car not functioning properly. I have to go to Hospital to see ma father. I called Ola Cabs. They picked my call and confirmed my booking. They promised me to get the car in next 15-20 min. i called the given number to track the cab. The cab driver was not picking my call and he hunged up my call. I Called the Ola Customer care again and said this. They put me on hold for 2 min and said that sory sir the cab driver is not responding. So we are arranging a different cab for u. I said Okay but do fast. Once again they sent me a message with the same cab and driver number. I called the driver to guide him properly. He said that he is at Balicha and he will be at ma place in 15 min. I was happy. after 20 min i called him back and he said that i am in sector 14 on the way to your home. I said, balicha is near to me they why you are coming from that way. He Laughed at me and said, apko nahi pata roads ka. I said i am born in this city and i know my udaipur more then anyone. he said me that he will come to my place in next 15-20 more min. I said that i[censored] drive from sector 14 to ma place in sector 9 it wll hardly take 5 min then ehy 15 min. He hunged up the call on ma face. I called the ola again and again they started the same script and we are arranging the different cab again. I got frustrated and canceled the booking. My details are Name = rakesh suman addres = 103/gokul village, savina bypass udaipur. 313001 email id = suman.[protected]@gmail.com phone number = [protected] booking id with Ola Cab = 33543270 cab driver name = Prem Please take a necessary action to help me.