Ola Cabs / ANI Technologies Complaints & Reviews

Hi Ola Team, I have been a big fan of your service and professionalism ever since your inception when I was working in Bangalore and vocally supported your taxi brand always. I have known many people who knew Ola only because of my recommendations and I used to proudly do the same. I have taken atleast 50 Ola cab rides up until now as you can cross check with your database ever since I was in Bangalore to where I currently am in Chennai.I have never been so distraught and disappointed. On the 14th of December 2014, early morning, at 4.00 am, I and my friend were are the airport and we were taking an Ola cab as usual when the following nonsense occured:- 1. The driver Vinod informed me to come to the Canon signpost outside and he was waiting there but when I reached he said he will take 5 minutes to reach there and as expected took way more than that. 2. Somebody else boarded the cab and he was ready to take off till I thought it was our cab and called him to confirm.To my shock, he did not even choose to call back the number to verify. It is such a stupid practice to not call back the person who is taking the cab to confirm whether a mistake has been made. 3.It did not stop there, both me and my friend observed that he almost dozed off once as his head just slipped down and then he shivered and got up.We did not create an issue then as it was quite understandable but he took it upon his ego that we pointed it out and said "I was not sleeping.How can U think I was?" as if we both were imagining things. 4.There was a shortcut at the Perungalathur railway station which was being monitored by the traffic police and there was a turn available and no board existed that said we could not take the turn. In addition we live in the area and know the turn and see hundreds take the turn every week including us too but to drag up the meter he wanted to go straight and then take a long U which would add at the very least another 2 km to the overall bill. We asked him to turn and he ignored and then we yelled him to turn and he started shouting that it is illegal as if he has ever been there.If it was illegal, the police would have stopped someone or anyone in the last 4 months we have been here but no such thing occurred or a sign could have been placed but no such need arose. We told him to turn back and see if we were allowed to go through and we naturally went through and it was extremely wide and comfortable and the police looked normally in our direction as we expected.We replied saying that see there is no problem.He started jumping on us saying that If anything happened it would be our fault and we would have to take responsibility(as if we would run away!). We were so agitated I honestly felt like reporting to the police and taking his case and there but we were too tired to make a hue and cry then. He then asked us to shut up. (Talk about customer service!!)) I was appalled at how rude and how pathetic one driver could be and that let me down on all the good times I've proudly had with Ola cabs. I understand it was a one-off experience but hard as it may seem, I cannot let this go and would go to any extent to see this through.I need a personal apology from his end for ruining our entire experience and nothing else or I need to be informed that some disciplinary action has been enforced on him.

I have been repeatedly sending mails and calling their customer care. I haven't received any response from anyone. I have been trying to get this issue resolved for past 6 months now (and counting). My User ID is [protected]@gmail.com I am unable to update my phone number to my user ID. It keeps showing an error "this is embarrassing, something went wrong", irrespective of whether it is through phone or through app. I have two more IDs, [protected]@yahoo.com and remya.[protected]@tallysolutions.com. Even in those IDs I can't update my phone no. It shows the same error. The worst part is I have been chasing these guys for 6 months now. And they keep telling me that its a technical issue and that you will give a call back... Numerous calls and mails. Still no response... Today I gave a call to customer care.. AGAIN!!! But as usual.. In vain... More than the issue... It is disappointing to see how pathetic their customer service is...

On 12.11.2014, I had tried to recharge my Ola money account with Rs.1000/- through net-banking. After the money got debited from my bank account, the app stopped working and my session got abandoned. I was asked to go for a fresh transaction. I again went for a recharge of Rs. 1, 000/-, which was a successful one. But till date the first failed transaction for which Rs. 1000/- was debited from my account is yet to be credited. I had made innumerable call and mails to OLA customer case for no resolution. The support team's callous attitude is astonishing and apart from apologizing to me, they have nothing till date. Off late, they are not even picking up my calls and responding to my mails.

Had very worst experience with this cab service in chennai.Had booked the cab from airport back home.Cab arrived late in additional to that it got break down in middle due to some issues.The driver doesn't know why and asked me to book new cab.When reached out to ola customer care new cab was assigned which was also delayed and again i had to reach out to the customer support to get another cab .Finally one cab arrived and all this time i was standing in middle of no where at 12.30 mid nit.I never know the worst was yet to come.The new cab driver did not even know the place and started speaking rude after travelling some distance saying the place is remote and he would not be getting any other customer for the return journey.The conversation extended and we had to get down at 1.30 am on the road as we could not take anymore. He start using abusing language.I don't under stand why the they take a request for a cab if they can't provide the drop to a specific location.At the end of the day we had to suffer. In spite of reaching to the customer support many time to raise complain on the driver, their were no confirmation on the complain nor they did the refund as they promised.Pathetic service.

I took a ola ride from Bangalore Airport to my home. I booked my taxi using Ola App and applied A399 offer while booking the cab and as per offer terms Flat fare of Rs 399 for airport pickup from Bangalore Airport. But i was charged Rs 916 as per km charge even though i had applied the coupon while booking the cab. TOTAL AMOUNT ₹916 TOTAL DISTANCE: 45.1 Kms TOTAL WAIT TIME : 1 Mins OLA MONEY DEDUCTED ₹0.0 DISCOUNT ₹0.0 PAYABLE AMOUNT ₹916 FARE BREAKUP Base fare for 30 kms: ₹600 Rate for 15.1 kms: ₹241.6 Wait time charge for 0 Min: ₹0.0 Peak time charge ₹0.0 Toll Charges ₹75 FARE DETAILS Total Payable Bill ₹916 TAX BREAKUP Service Tax ₹38.47 Education Cess ₹0.77 SHE cess ₹0.38 BOOKING DETAILS Service type Bangalore, Cab, Sedan Booking Date 02 Dec, 2014, 08:46 am Pickup Date 02 Dec, 2014, 10:00 pm Booking Email id [protected]@gmail.com

Dear Sir, 1. As a first time customer of OLA Cabs, I wish to bring to your kind notice the disturbing experience I had while dealing with your company. I had booked an OLA cab for my conveyance from Home to Hyderabad airport on 30 Nov 14 and return on 01 Dec 14. 2. The sequence of harrowing experiences I suffered are enumerated below. The exact time shown is from the regular SMS and mails that I have received from OLA. Date / Time Event Experience Proof 30 Nov 7:56 AM Initial Booking Home to Hyderabad airport :- At the time of booking I told him very clearly that I want a small cab since I am travelling alone with only a laptop and no luggage. I was shocked to see the Mahindra Logan in the evening at 4:00 PM in front of my house. CRN18215182 and voice recording of Call Centre 30 Nov 7:57 AM Initial Booking For my return journey from Hyderabad airport to Home I had told him to book for 01 Dec 14 at 10:45 PM. I was surprised to see the SMS from OLA saying that my ride from Hyderabad airport to Home has been booked for 30 Nov 14 at 10:45 PM. CRN18215274 and voice recording of Call Centre 30 Nov 8:45 AM Initial Booking After repeated attempts OLA Hyderabad took my call and I requested them to please change return booking to 01 Dec 14 at 10:45 PM. I was horrified to see the SMS from OLA saying that my ride from Hyderabad airport to Home has been booked for 01 Dec 14 at 10:45 AM. CRN18220148 and voice recording of Call Centre 30 Nov 8:45 AM Initial Booking OLA Hyderabad number cannot be reached even after repeated attempts for next three days, 30 Nov, 01 Dec and 02 Dec. Tried calling from several phones. 30 Nov 12:10 PM Initial Booking I then called up OLA Banglore to get the booking changed which they finally did correctly. Voice recording of Call Centre 30 Nov 12:44 PM OLA Money Deposited Rs 1300/- into OLA Money account in my name. Check account 30 Nov 4:01 PM OLA Money Got SMS from OLA saying, “We are early in case you would like to board !! Avail 50% discount on this ride if you pay using OLA Money.” On reaching the Hyderabad airport, I was shocked to be presented a bill of Rs 871/-. Your rule book says NO 50% discount for Hyderabad Airport. But I had booked the cab for Hyderabad Airport then why did you send the SMS for 50%...??? If you have sent the SMS, then please honour the SMS. Check SMS sent 30 Nov 6:05 PM Initial Booking OLA Hyderabad number still not reachable. Called up OLA Banglore to put in a complaint about sending Mahindra Logan instead of the small cab I’d asked. I was promised a call back in 24-48 hours, but I am still waiting a call on this issue. Check Call Log 01 Dec 11:01 PM OLA Pick Up Ride was late. Check SMS sent 01 Dec 11:01 PM OLA Pick Up Driver Mohammed Ahmed P, Mobile [protected], driving vehicle, white TATA Indica AP 09 TV 2331, 1. Was late. 2. Did not know where to go. 3. Took me on a wrong and a long route. 4. Asked me for directions, which I did using Google Maps. 5. Blamed me for the wrong directions. 6. Took double the time to reach, 90 minute, whereas at midnight it can be done in 45 mins. Check your system for GPS tracking this cab. 02 Dec 12:23 AM OLA Pick Up On reaching the home, I was shocked to be presented a bill of Rs 777/-. Reasons, 1. Due to drivers delay I had to pay additional night charges. 2. At the time of booking I was promised an Airport pick up discount scheme but no transparency on that. Check your system and records 02 Dec 1:23 PM OLA Help line Called up OLA Help line to project these points but, 1. The lady who took the call was indifferent to what I was trying to tell her. 2. She transferred the call to her senior / supervisor on my request and when I started telling him how OLA Hyderabad is not taking calls, he cut me off by saying’ “Then you should have called up OLA Banglore.” 3. All this while I have been dialing OLA Banglore for help as you can see from the call records. 4. Call went silent after some time & he never called back. Check your system and records 03 Dec 11:23 AM OLA Pick Up OLA was to send the Invoice for both the rides that I had undertaken, namely, 30 Nov 14 and 01 Dec 14. Two working days have gone by but no mail for 30 Nov. Check SMS sent 03 Dec 11:44 AM OLA Pick Up Invoice for 01 Dec 14, 1. No discount on the Airport pick up scheme shown. 2. Wait time charge of Rs 8/-. Your SMS of 01 Dec 11:01 PM says “While we regret the delay, let’s make up by giving you an awesome ride.” Check Mail. Chech SMS CRN18220148 3. I could not have undergone a more distressing, upsetting or a stressful journey. Though it is unlikely, but still I am humbly requesting you to please refund the additional amount that has been charged to me for no fault of mine. Thank you in advance. Yours Sincerely, Rahul Shrivastava. Mob- [protected].

We booked a cab on 05Dec14 on Internet website as the call center told us that their systems were down after keeping us on hold for very long .. I was supposed to be picked up on 06thDec at 5:15 AM for airport drop .. I received a message in the morning that the taxi could be late by 30 minutes ... quite bad considering that I could miss my flight because of this delay .. The driver finally came at 5:35 and we immediately boarded his car .. hardly some distance from our house .. the driver was stopped by the Cantonment toll person .. as he had not paid toll .. he then got into a big argument with the Toll person and we were left stranded as he went with him to the chowkey some 100 meters away .. we waited for 10-15 minutes ..he then came back with the toll person and wanted us to pay the fine of Rs 200 to the toll person .. which we refused .. he then continued his altercation with the toll person .. we were panicking with the delay .. we hailed an auto rickshaw (fortunately in the early morning) and left for the airport. Today we have returned from our trip and we find a invoice from Ola cabs in our mail box for Rs 154 .. of which 100 rupees is the minimum charge and Rs 54 is waiting charges for the driver .. I find this ridiculous .. Instead of apologizing and understanding why such a thing has happened they are presenting a bill and that too for waiting time .. when we had to wait for their misdemeanors! I had tried calling Ola Cabs from airport on their 24x7 phone to complain about this incident .. and no one picked up the call in the call center for almost 5-7 minutes .. very poor serivces and processes .. I will never book with Ola cabs again.

First Inccident with OLA CAB My name is Rupesh kumar and I had booked a OLA cab and for to and fro from faridabad to Gaziabad(B.S farm House 100 meter from Meerut Highway) I had a confirm booking on dated 6/12/2014 CRN 19040508 from FBD to GZB at 15:45 and CRN 19041566 at 22:30 from GBZ to Faridabad I got the assurance from customer care that why I have decided to move out with my family.Earlier I used to booked Meru Easy Cabs but such kind of incedent never happened with EASY and MERU. At 21:45 I got a sms and call Driver Kaushal [protected] is coming but after a long wait till 22:45 when he not reached then I called Customer care then another cab has allocated to me Samay Singh [protected] at 23:30 when he not reached again I called CC and Customer care guys asked to to see the alternative.I called the customer care again and they said sir App is down we cant do anything about it. I suggest everyone to be aware! I am never never ever gonna use Ola services ever again! And will never never ever refer to anyone either. I don't want to even talk about Ola anymore They were making me fool providing sms of Driver Manohar [protected] Giriraj..[protected] Chander [protected], Govind [protected]. I was on the road with my family how till 1 AM next day then I called TAXI FOR SURE and reached home. In the end they cancelled my booking saying as per my request. Second Inccident with OLA CAB I had booked a cab from Faridabd to Sect 62 noida at 7:30 am on Dated 05/12/2014 CRN 19038884 Driver Kamlesh[protected] and Ola cc has assured me the you will get the cab on time since had a important meeting with international client. I missed my meeting caused driver did not came and asked me to see other alternative. I suggest everyone to be aware! I am never never ever gonna use Ola services ever again! And will never never ever refer to anyone either. I don't want to even talk about Ola anymore Now I am planning to move to the consumer court against them let see what will happen.

had been a regular customer of Ola for sometime. Although the service had not been excellent and there were many a times delay I still didn't mind and thought I would still continue to use Ola service. But what prompted me to post this is my todays experience (5th Dec 2014). I had done 48hrs advance booking for two Prime category cabs (innova/duster/xylo). At the time of booking the executive informed any of these three cabs would be provided which is perfectly fine. The booking IDs were: CRN18886280 & CRN18886510. There is a wedding ceremony outstation and we had to travel by train scheduled to depart at 6.25am from Chennai Central Railway station. There are four aged people travelling in a group of 11. We had to reach the station by 5.45am max so that everyone can board the train comfortably. At 4.15am this morning I got a message from Ola saying the cab was on the way.. But the shocker was it was a Tata Indica!!! That's ridiculous, absolute rubbish! I immediately called the Old customer care and a guy called Anish said it was a mistake and that he would raise a complaint. I asked him to then update the order and provide two Innovas. That was after a long hold n wait. Finally, he said that the app is down and that they are not able to view any details so he is not able to do much. But he said from the backend team he has arranged two cabs which will arrive at the addresses given shortly. It was already 5.10am by then. I called the cab guys and one said he was in Porur and the other infront of Airport and for them to reach to my address would take 30-45 mins!!! I called the customer care again and they said sir App is down we cant do anything about it! Third rated wasteful exercise for almost an hour and the result is a zero!! Then my friend called NTL taxi and they said they can send two xylos in 15 mins!!! That's called a service! True service, no hype! Two xylos came on dot and we could reach the station just on time! On top of that after we were about to reach the station I got a message from Ola saying 'thank you for riding with us. We have sent an invoice for Rs.150'...!!! Are you kidding me! This is total crap! Horrendous, horrible! And it didn't end with this even after that I kept getting calls from Ola about can is on the way, how was your ride, give us your feedback and what not! Do the Ola guys have brain in the right place or its fixed somewhere else on their body!! I always supported and promoted Ola to one and all cos I felt they have the potential but with these series of disasters, especially todays experience I will make sure that I post this across all social networking platforms, all media and all other means possible! If I can refer and bring ten customers for Ola I can also take away at least a 100!! And slowly this no will only get bigger cos it looks like success has gotten in the brain of Ola guys!! These days with so much competition and everyone trying bring in latest technology and services head heavy attitude is a certain recipe for disaster!!! I suggest everyone to be aware! I am never never ever gonna use Ola services ever again! And will never never ever refer to anyone either! I will be really happy if reading this post some people gets saved from this faaltu, wasted cab service company called 'Ola'!!! Never again!!! It had damaged my reputation, created stress in personal relations, gave me trauma!! I don't want to even talk about Ola anymore unless I receive a written apology and some constructive action from their side!!!

I tried to top up ola money for Rs.100/- on november 24th using a SBI debit card using Android application. It was a transaction failure but money got deducted from my bank account. I tried to call them and explain the problem. There was a worst response from ola and they were totally irresponsible. Please help me get my hard earned money.

I booked a cab on 18 Nov 14 for a trip to the airport on 19th Nov morning. The booking was confirmed online and the pick up was at 1015. Till 10 am on 19th there was no contact from the driver. I contacted the driver at 1005 am and he told me that he was not yet ready to undertake the trip and that he would only be able to pick me up at 1045 am. When I told him that my check in time was 1120 am, he curtly told me that I can make alternate arrangements as he wont be able to come earlier than 1045. I rang up the helpline thrice. All I got was unsolicited advice that(a) I should make alternative arrangements myself and that too at around 1015 am, (b) I was also told that I need to plan my pick up time more carefully in future and that I should cater for delays - this to someone who travels at least once a week, and(c) My conduct should be more professional. Because of the delay I had to undergo a loss of Rs 6000.00

I had to travel from delhi to sonipat .I booked a cab .It was booked.But when it is the time to receive before 30 mins they cancelled my booking own.Driver told me that i will not go to sonipat.I called to company they also told we can not help you.Then at that time i got frustrated.My suggestion is you can not believe on ola cabs .It can cancel at the last time of receiving .So be careful .Do not prefer ola cabs for emmergency purpose or you must have alternative.

Dear Ola Team, I am extremely disappointed in your service . Yesterday I had booked a cab pickup from the domestic airport. However when my parents arrived at the point the driver was missing !! after constantly trying him he refuses to pick up from the required point and asked my parents to walk till outside the airport !!! We agreed, but still there was no sign of the cab and the driver !! while all other cab services also inclusing...

I booked a cab yesterday on November 8, 2014 with CRN number 15071720. After booking for a cab for 12 am at 11 pm. I didnt get a confirmation till 11:30, After getting a confirmed number of the driver and his number. I called the driver and the driver refused to come saying that he will not come as the location was far and if I wanted to complain at the ola customer care centre, I could. at this hour, (already 12 am at midnight) called the ola customer care multiple times (at least 8 times) and the customer care representative could not come up with one single solution for the issue after making me hold for an hour or so. At the end of a 2 hour long delay, I was still at the same location alone waiting for a cab so that I could go home. As a girl, my safety has been compromised by ola cabs not complying after committing. I'm going to really take this complain forward if this is not been compensated for because the damage caused because of the long delay in terms of my safety and monetary terms. I would like a formal apology for this and a compensation for doing this to a person during the grey hours of midnight.

On 7th Nov 14, at 6:19PM i made a booking for the cab thru the website of OLA cabs vide ref number: CRN 14898694, and flown to Vizag with a confidence that by 9:45PM cab will be ready. Received confirmation message and mail. After landing and coming out of the airport by 9:45PM, Surprisingly no cab. When i called up the driver, he was saying some silly reasons and asking me to make the booking request again. As it is too late in Vizag airport it has become very difficult to get another taxi and was forced to catch up some unreliable cab. This kind of service is not acceptable. And later on i have received another communication from OLA cabs saying that the trip was cancelled due to the flight delay. By this i understood the system of OLA cabs...

Hi. I had called to make bookings for 3 consecutive days, today morning. The address taken down by the customer care executive was all wrong - which I thankfully noticed on the app, cancelled all the rides and re-booked. This has happened a number of times before when the execs have messed up pick up and drop addresses. There is absolutely no point running a cab service if your executives cannot even take down the address. I am really dissatisfied the service.

Hi, I had booked Ola cab to pick me on 4th nov 2014 from Tata Institute of Social Sciences, Mumbai at 4.15 am. Confirmation number is CRN14495538. Due to the poor service and un-preparedness o[censored]sing technology for the service, i had to miss my flight to Bangalore. Because of this I had to miss a very important meeting. This has had repercussions on me and the organisation i am working with. Also heavy financial liabilities. I demand Ola cabs to pay compensations for the mental and financial damages. Details of the event I had to reach domestic Airport to catch my flight at 6.am. When i called the driver at 4.10 to check where he is, he informed that he is a new driver, got confused using the app and double booked himself ie one with me and the other one to pick from Baycualla at same time and ended up reaching there. I ended up calling OLA customer care back and forth 3 times to book new ones as it was early morning did not want to take the risk of getting on to any random taxi on the road. Ola upgraded my request and sent another cab only at 4.51 am. That was almost 45 minutes delay. I got absolutely delayed and reached the airport in only at 5.15 and could not check in. They were very strict about closing the check in 45 minutes prior the departure. Tried taking the next flight, but it was only at 2.30 in the afternoon and other services were very expensive.I am ready to produce all messages and call recordings as evidences. Thank You Geetha

t's been a frustrated customer service i ever experienced in recent times, last couple of weeks i lost my personal money, time and peace of mind due to your OLA Cab services. I need valid response and timely solution with my money Rs.500 back along with compensation for my follow up calls, time, peace of mind. I have attached my ICICI Bank transaction screen shot for your reference. Brief summary of my frustrated transaction summary: Note:...

I used an Ola Mini on 15th October to travel from Gurgaon to New Delhi [CRN12538144]. There was a toll in the way where I paid Rs. 65. However, I have been charged Rs. 65 in the cab fare. After writing in multiple times about this issie, I got a response 11 days ago saying that I will be contacted to resolve it but there has been no progress ever since.

never book a cab from ola.. they charge you unethically.. Will promote it by saying 10 Rs/km and will charge you for peak hours, waiting on red light and some other self created taxes u would have never heard. I paid 307 Rs for 9.5 kms today morning. Driver reached my place 10 minutes before time and is asking me to pay for that as well.