Ola Cabs / ANI Technologies Complaints & Reviews

my confirmed CRN no.25490442 booked at 5.31 pm evening on 3.01.2015 sat. booked through my system. message came to my e.mail. but till 9.30 pm. no message received to my mobile no.[protected]. Every time I tried to contact the ola cabs service centre. Always engaged sound. Unfortunately my daughter in law booked the trip through her apps. one driver contacted me time 21.30 ph.no.[protected] He told me that vehicle is at that time it was in central station. the driver told his inabilityto reach my home. WHAT IS THE PROBLEM WITH OLA CABS. VERY POOR SERVICE. IN THIS TRIP. FIRST YOU IMPROVE YOUR SERVER AND CUSTOMER SERVICE SYSTEM. THEN ONE DRIVER PHONE ME BY 22.01 DRIVER CHRISTOPHER MOB.NO.[protected] MY COUSIN SON HAS TO GO TO EGMORE STATION TO PICKE UP THE TRAIN BY 10.30 PM. SOME MAJOR ERROR HAPPENED IN YOUR SYSTEM, SERVER AND CUSTOMER SERVICE. PL.FEED BACK. HEREAFTER PL.ENSURE THE SENDING MESSAGE TO MAIL AND MOB.NO. IMMEDIATELY.

Hi Team. My email Id is rishaan.[protected]@gmail.com and phone number . I am very big customer of fastrack, whose been my company for years. All I do is to call[protected]. Then I moved to taxi for sure, due to their extremely low tariff. And meru due to their 30% cash back. But Moved out of them, due to their fleet and they cancelled few of my cabs in very important situation. Then I found your OLA. which was very useful. And I was loving it. I take my bike or office bus to work. And on weekend with family or friends I use taxi. When I used your app, i was extremely happy with the service and the fleet, and also about your referral bonus, which was very good way to earn more customers. And help the people who spread good words about the service. I have talked good about ola cabs very high in my whatsapp group, my company message board, my juniors, my apartment neighbors. Even I talked high about you guys in the apartment meeting. I personally installed uber app in few mobile and taught them how to use it mostly for senior citizens and few non techy guys. There were few old citizens, who does not even have a computer or email address. I installed it to them and they told me that the ola is much cheaper than the local auto and they gonna use it all the times in the future. I talked about your OLA cabs more than your marketing people. I would have reffered more than 35 people and earned 6500 rs from you guys, thanks for you. But on 31st 5000 rupees was debited from my ola account, without any information by email or sms or phone call. ( Normally I get so many emails from Ola cabs) WHen I called your cusotmer care, they said I am fraud and hence blocked my account. I want to put few points here. * How a customer service agent can call a customer fraud. Wnt it hurt their ego. * Refferals happens only after OTP verification. * Few of my refferals, old customer do not have email address. * Few of my juniors only have intranet, which will not receive outside emails. * Call each of my refferal and ask about them, and see whether they are individiuals. * Few of them are my relatives. * check the trip time and date A company atleast in chennai, started with potential of beating the other kings like fast track and NTL, doing such silly things upsets me, its not about the money more than that its about my trust and the trust which I induced on others., and my recommentations. Negative publicity is bigger faster than the positive publicity, If I can reffer 100 people I can stop 1000 people by negative comments, using my fb, whatsapp, company message board, my fbpage ( which has 31000 chennai likes). I might not do it as I really liked Old, again its in past tense. But, I am extremely upset on the new year, thanks for the new year. I do not expect any communication on this, if possible give the money or else please stop the communication. let me be one angry upset comman man. Thanks and Regards,

Hi Team, On 25/dec/2014 I booked a ola sedan from vasundra to okhla, I got a confirmation message that your cab with "CRN 22948086" has been booked with car detail "white tata indigo DL 1 YD 6503" and driver name "Virendra" mobile no [protected]. When It arrived at the pick up location the car was not indigo it was indica and which comes into ola mini category. I confirmed the driver that it is sedan the driver said no it's mini. I thought they booked mini but as I was getting late so I just boarded that one. When Bill is arrived and I found out they charged me on a basis of sedan price. First They shouldn't sent me mini and if they did they shouldn't charged me more. Mini is 10/km after 4km Sedan is 15/km after 4 km I just wanted my money back which they have generated a bill for that, If this want to confirm can be confirm by calling the driver at above mentioned contact and ask him which car is he driving right now. I already sent him 4 mails asking updates but no one is providing any update from their side. I just wanted to give me clarification on what basis they charged me Rs - 473/- instead of around Rs - 256/- I told them if you won't reply I will reach out to consumer complaint as my last option. Regards, Nouman

I am writing the mail after being totally dissatisfied by the services of ola cabs. I am registered user of ola cab and frequently uses your services when ever i plan to move out anywhere with my family.Today also i booked ola cab in the morning and the experience was good till morning but in the evening the response given from your side is very pathetic and is totally customer unfriendly. The whole experience started when i booked my cab from my registered mobile number and received the confirmed ref no crn24192542 at 4.14pm for ola mini for my desired time 5.30 pm.But till 5.40 p.m i received no response from ola services, i gave a call to the driver whose number was mentioned and he told me that his car was broke down so he can't be there on time, i again called your customer care who in turn assures me for arranging a new cab and confirmed me a new booking for a sedan without any extra charge and i received the message for same as well for free upgradation, though i had a confirmed booking for ola mini.At the moment i reached my destination i got the bill of ola sedan which is completely in justice to me.I again gave a call to your customer care and i received a totally zero response from your customer care who told me that we are not much concerned about customer satisfaction we arrange a cab for you on urgent basis thats why we are charging for sedan.There is no communication from ola in this whole incident neither you told me about car broke down nor anybody is concerned about my family who waited for more than one hour for cab under open sky though i booked the cab at 4.15 pm.I gave 110 rupees waiting when i booked the cab in morning and 66 rupees while returning but ola is not concerned about my time which me and my family wasted standing under open sky.Moreover your customer care asked me to pay the entire money in a rude way and told to adjust the balance during next ride but after seeing this behavior i will not think to book ola cab again. This whole experience not only leaves a total in justice behavior towards customer and complete ignorance but also for a family who books a cab to avoid any inconvenience.Customer care response in this whole matter is totally un acceptable.This is totally a matter of cheating with customer. You are requested to kindly look into this matter and give me justification as soon as possible.I will raise this issue with higher authorities if i wont get any satisfactory response from your side.

OLA you guys are providing bull cab service. I[censored] guys do not have the capacity and intent to serve customers than don't make false promises of providing cabs. Just because u have a tag from IIT dat does not means u r a good businessman. Please dont say Hi to OLA, say Bi to OLA...

We booked a cab from MG Road to New Delhi on 31st Dec. At the end moment the cab driver calls us and talks rudely saying that Why did we book a cab if we did not know that MG road was blocked...!!! Ola has been bad at service twice in a row. Wouldnt like to book a cab again.

last night my ola credit balance is 3200, when today i check my wallet i see only 1800. Without any ride completed my amount detucted from my ola wallet . Please refund my all 1400 Rs.. as soon as possible because today i decide to ride long drive with my three besti for 31st party . But I fell sad... please refund my all amount which is debited by your company ...

Hi, I availed a cab service from OLA Cabs, however the cabs never arrive on time. At last minute I get a call from the driver saying he far away from the pick up destination and he will not be able to make it and requests me to call the customer care and get a new cab arranged. I even have the names of the drivers who did that. This happened to me twice out of 3 time I availed services from OLA cabs. The way cab drivers responds is very poor and their language is very rough. I would like to lodge a formal complaint against OLA cabs. Regards, Arun Koli [protected]

I have been using Ola Cabs for almost 6-7 times. Each time the Origin and Destination remains same but travel time, distance and the cost kept on chaging. First time it was 367 in the mini cab and today i paid 461. Why? The waiting time was more due to heavy traffic first time. But still my bill was fine. When i called customer care, the lady who spoke to me was very harsh so i had to disconnect the call. I would like to take this as serious issue because there in no reasonable tariff as it was mentioned in ads. Today as of now i didnot receive any mail regarding the fare.

i had booked a sedan cab under the booking no CNR23304250 on 27/12.2014 from ITC GRAND CENTRAL HOTEL, PAREL, MUMBAI TO MUMBAI AIRPORT, but to my surprise instead of sedan car a TATA INDICA arrived at the hotel to pick me up, i just want to know how is that u send a mini cab when i have booked for a sedan cab & the charges were also collected at rate of sedan cab.secondly the condition of the cab which came was so poor that it was unfit to travel in it .i didn't expect that a reputed cab company like OLA can do this kind of things. it is shame on your company i have to think next time to take a OLA cab

i made a booking at 04:20 PM in indore and i got a confirmation message and mail and i call to cab office for confirmation at 07 PM they told they are not sending so friend dont go with ola cab they are a big layer you can miss your urgent meeting or work.

Hi, I Rahul Upadhyay, booked a cab on 26th December as my wife and parents were travelling to Pune station from my home (Atria Society, Tingre Nagar). Now to start with driver was not having any clue where he has to come and i have to first call him and guide him for complete address, I was busy in my office but i guided him completely. Again when i called he was still at Pune airport and was running late, finally after calling 3-4 times he reached my place at 2:15 PM which is 15 minutes late. I immidiately lodged a complian about this so that they dont charge me extra putting this time in wait time. But in the end driver asked my wife for more Rs26 and put 13 minutes as waiting charge, when my wife asked that you came late driver argued and said madam you please talk to customer care but give me my amount. I called customer care afer this incident and they were not ready to listen at all about this, later they said we will credit this in your ola account. I refused saying that i dont want to use this Ola cab service ever again and please give me money in cash back, on this they rudely replied that you can go ahead and complaint but we dont give back cash. Please some one help me as such people bring bad name to company, the person who replied rudely to me his name was Vipul and was very rude, this incident happened in Pune. Complaint number / Bill number - CRN23018616 Regards, Rahul Upadhyay mob - [protected]

Dear Sir,
I have booked a cab and cancelled on 23rd December. (email id:[protected]@asabhanu.com)
Again i have booked cab for three times and they have not given proper response. due to the delay in sending the cab our director missed the flight.

Please send us your reply.

Thanks & Regards

Dharani

sir my name is salim ali khan(Ex-Army).i belongs to triuchy.before your caqbs lonch in triuchy i was atteched my cars in fast track. but when ola cabs comes to triuchy i was the first operater who attached my4 cars with u.not only this i recomended my fast track friends to attach to your cabs. when i attached that time mr. karthik was manager.so he resolve all the problem.but know the sitvation was so bad no one knows any thing. my complain about my payment.my car was atteched for 23 hours but last 2 weeks i got only low payment when i ask them they dont know how to solve me.my car no. tn45ab1238 indica, 3202 indica so i request your kind honour to pl resolve my payment or should i with draw my veh and joined to fast track tommorow we all r going to your office if they dont give us satisfied answer then i m sorry to saying that we should move towards legal.one more request if possible pl transfer mr karthik to triuchy for some more few weeks

Hi, I took Ola cabs yesterday from Kolathur to Mylapore yesterday. The CRN# is 21874190 and driver name is Enbasekar Tata Indica TN 11 D 7242. This guy took the longest route from my place to Mylapore when he came to know that I'm visiting a temple for the first time. After reaching the destination, I came to know this place is less than 2 miles from my earlier workplace/office. I felt really bad as I paid the driver for 24.5 kms versus the actual 15 kms. Please take appropriate action against this person so that other customers do not end up paying more. On my return from Mylapore to Kolathur, I spent only Rs.223. CRN# 21991192. Thanks, Sheeja

I have booked a cab on 10th Dec from pune station to ranjangaon. When I asked driver for bill he told that I'll receive it by email, but from then I didn't receive any bill, when I ask for bill to customer care people, they only tells that I'll receive it within 24 hrs system is updating. From 10 days their system is updating. I kindly request to look into this.

Hello, I had booked CAB from OLA cab Pune today on 17th dec at 12 noon, for pick up from Pune Railway Station to drop at Ambegaon Pathar, Survey No 16 Pune, with CRN 21243070, Driver asked the route but instead of telling the right route took vehicle through long route which ended in bill of Rs 288 other wise maximum should come up to 160 Rs. and when asked to driver he said he was not knowing the route. this is really pathetic Regards Mangesh

Hi Ola Team, I have been a big fan of your service and professionalism ever since your inception when I was working in Bangalore and vocally supported your taxi brand always. I have known many people who knew Ola only because of my recommendations and I used to proudly do the same. I have taken atleast 50 Ola cab rides up until now as you can cross check with your database ever since I was in Bangalore to where I currently am in Chennai.I have never been so distraught and disappointed. On the 14th of December 2014, early morning, at 4.00 am, I and my friend were are the airport and we were taking an Ola cab as usual when the following nonsense occured:- 1. The driver Vinod informed me to come to the Canon signpost outside and he was waiting there but when I reached he said he will take 5 minutes to reach there and as expected took way more than that. 2. Somebody else boarded the cab and he was ready to take off till I thought it was our cab and called him to confirm.To my shock, he did not even choose to call back the number to verify. It is such a stupid practice to not call back the person who is taking the cab to confirm whether a mistake has been made. 3.It did not stop there, both me and my friend observed that he almost dozed off once as his head just slipped down and then he shivered and got up.We did not create an issue then as it was quite understandable but he took it upon his ego that we pointed it out and said "I was not sleeping.How can U think I was?" as if we both were imagining things. 4.There was a shortcut at the Perungalathur railway station which was being monitored by the traffic police and there was a turn available and no board existed that said we could not take the turn. In addition we live in the area and know the turn and see hundreds take the turn every week including us too but to drag up the meter he wanted to go straight and then take a long U which would add at the very least another 2 km to the overall bill. We asked him to turn and he ignored and then we yelled him to turn and he started shouting that it is illegal as if he has ever been there.If it was illegal, the police would have stopped someone or anyone in the last 4 months we have been here but no such thing occurred or a sign could have been placed but no such need arose. We told him to turn back and see if we were allowed to go through and we naturally went through and it was extremely wide and comfortable and the police looked normally in our direction as we expected.We replied saying that see there is no problem.He started jumping on us saying that If anything happened it would be our fault and we would have to take responsibility(as if we would run away!). We were so agitated I honestly felt like reporting to the police and taking his case and there but we were too tired to make a hue and cry then. He then asked us to shut up. (Talk about customer service!!)) I was appalled at how rude and how pathetic one driver could be and that let me down on all the good times I've proudly had with Ola cabs. I understand it was a one-off experience but hard as it may seem, I cannot let this go and would go to any extent to see this through.I need a personal apology from his end for ruining our entire experience and nothing else or I need to be informed that some disciplinary action has been enforced on him.

I have been repeatedly sending mails and calling their customer care. I haven't received any response from anyone. I have been trying to get this issue resolved for past 6 months now (and counting). My User ID is [protected]@gmail.com I am unable to update my phone number to my user ID. It keeps showing an error "this is embarrassing, something went wrong", irrespective of whether it is through phone or through app. I have two more IDs, [protected]@yahoo.com and remya.[protected]@tallysolutions.com. Even in those IDs I can't update my phone no. It shows the same error. The worst part is I have been chasing these guys for 6 months now. And they keep telling me that its a technical issue and that you will give a call back... Numerous calls and mails. Still no response... Today I gave a call to customer care.. AGAIN!!! But as usual.. In vain... More than the issue... It is disappointing to see how pathetic their customer service is...

On 12.11.2014, I had tried to recharge my Ola money account with Rs.1000/- through net-banking. After the money got debited from my bank account, the app stopped working and my session got abandoned. I was asked to go for a fresh transaction. I again went for a recharge of Rs. 1, 000/-, which was a successful one. But till date the first failed transaction for which Rs. 1000/- was debited from my account is yet to be credited. I had made innumerable call and mails to OLA customer case for no resolution. The support team's callous attitude is astonishing and apart from apologizing to me, they have nothing till date. Off late, they are not even picking up my calls and responding to my mails.