Ola Cabs / ANI Technologies Complaints & Reviews

Hi, I had booked cab with booking id :CRN31612278 on 23-jan-2015 for 25-jan-2015 5:20 a.m from Gurgaon to New Delhi Railway station as i had to board a train from new delhi railway station. I got a confirmation message with driver and cab details in the morning at 5:00 a.m. and suddenly within 5 minutes i received a message that my cab has been cancelled as there is no car near my pickup location. I called the customer care number and they told me they are having over booking so they could not provide me the cab. I told them i had booked the cab one day in advance so how can there be any kind of over booking and i had received the driver details as well. He said there is some problem in the system and he cannot provide any other cab as well. Due to this I missed my train from New Delhi Railway station as i could not get any other cab. This has been my worst experience. Ola cabs are not reliable at all.

Hi - This is with respect to the CRN31647090 where in my wife had booked the cab from Indriyani nagar - Bhosari to Balewadi and upon a call from the driver, my wife directed him the address where he needs to come for the pickup and initially he said he would check and come however upon calling again he said that he is not able to find the address and that my wife should come to the point where he has parked his car. He was very rude to my wife and was not at all cooperative and such a approach is not at all acceptable form you as I am a freequent user of OLA and this has been a bitter experience of all. Due to all this my wife had to take wait and had to take the trouble of hiring another cab to balewadi which has been a mental harassment for her Ushassu [protected]

I booked ola cab at your number[protected] vide CRN 31515848 dated 23.01.2014. Before bookin the cab, I specifically enquired about the total approx. charges which were confirmed to Rs. 290.00 at your given number. But the final bill was charged at Rs. 560.00 which is almost double of the estimated given to me. This has shaken my trust in your services. I request for redressal. Regards, Sushil goel

I booked cab vide CRN No. 31515848 Tata Indica HR 38 S 9245 from Noida to Hotel Centaur Delhi. I contacted at your no. [protected]. I enquired about total fare before booking the cab. I was told that the maximum amount shall be Rs. 290.00. But the bill was generated for Rs. 560.00 which is almost double. I had used Ola services on several occasions but never found such difference. It has shaken my faith in your services. I request for redressal. Regards Sushil goel

Dear OLA Cabs, I am really very sorry to narrate a mail like this. I have never/ever have seen a turtle reply like this(Even u have not replied to mails where you oblige u will get back to me). If you could not have our Travel pleasant and hassle free, I am afraid that OLA should have invested in some other business other than making people frustrated. Despite many remainder sent across and calls made up, the response is quite bad. I am even planning for writing some blogs on the net about my bad experience with OLA. Apologize me for being harsh as my experience with OLA thrust me to spread a bad reputation. Is this the way, u always treat people and their time/journey? Is this some kind of funny games you are playing with us? This is Jaffer, Coimbatore reputed firm, and a regular customer of other best-rated/first-class Taxi like TaxiTaxi, RedTaxi, FriendsTrack, Fastrack, etc... Here below is my complaint. =============================== I booked a taxi today at 8:18 AM 22-Jan-2015 to board your Taxi. The customer executive promised me that the taxi will reach my place at 8:30 PM. I have again called and confirmed it at 8:54 AM. Then I have been waiting from 8:55 to 9:20 AM and finally I called them to know the status, when they replied me "Sir, the booking is not done so far..." I asked them to check the call-log and I explained them the time of my reservation and so on.. But they were not ready to hear whatever I tell, and kept the call without any reason. Again I called them, but it was stupid reasons given by your customer-support. on your service !!! Our curse will never make you shine anywhere anymore. Then I booked my taxi in TaxiTaxi(Coimbatore) and immediately I got my travel taxi booking number and the Taxi reached my place and comparatively the taxi fare is cheaper than yours and they are garlanding their customer with good service and with a most comfortable Swift Dzire Car and I booked a ticket in private bus (since i missed my train because of you people) and now travelling towards my destination. When I'm back to Coimbatore, I'm sure I need to escalate this issue to all the people around coimbatore and educate them on the tricks you play with our travel. Even I need to consult with my friends/lawyers for the same, since I have all the evidance of my booking and call-logs for the same. I have attached my phone-call-logs for your reference. The above said complaint is true to my knowledge and I have all the proof, and only you people should run soon since because of the worst customer support. Also, your OLA app is dead to the core, and there is always a reply from your customer support that they have technical issue (this is the third time I'm hearing from your team that they have technical issue, then why did you people jump into this business? ). =============================== Kindly do understand it’s hard to build trust than to destroy it. I have tried calling on the number provided +[protected] and it left unanswered all the time. Hardly they make a pick and the response from them is bleak. Even my friends asked me not to use your Cab service, I should have get with my friends words to avoid all kinds of topsy-turvy. Now, it was me wandering and yelling at the way I am counterfeited. Can’t you understand if you took travel service as your advertising technique(which includes free ola money and so) and fake out people, it’s finally going to be the company reputation which will get a blow shot. When I share my experience with my company colleagues/friends about the fraud and the news spread from 5 – 500 –[protected]... The only one thing I want to emphasize through this mail is that "Please don’t even entertain hurting people on their travel. Let our travel not be wonderful..at least let it be hassle-free" Thanks for reading through.. (not sure if you would have read through and felt our pain ..if so thanks for feeling and let other family have its harvest) Thanks Jaffer SideNote: Even I'm planning to write a cover letter to your CEO on my complaint/query. My journey worth Rs.700 is spoiled because of choosing your bull- taxi. Attached is the screenshot of my phone logs for your perusal. Escalate it and fire-out the culprit employees who is spoiling the name and fame of OLA !!!

I had book ULA cab from Pune station today 21/01/2015, againest booking i had conformation about booking with other details given below. Driver Name. Sanjay Car :- White Tata indigo. Car no mh 12 gz 5084 It was very strange and bad experience with OLA cab. Driver was not responding for picking me & my family along with 2 month's now born baby. The language he was using was not good and without any agitates. cab location was changed by driver three times & for forth time He enforce and told me to cancel the cab. He was abusing me because Police caught OLA driver because of customer. i dont know why he was using such language. I am requesting you please please look into it, i am very annoyed on what happened today

Yesterday i was booked a ride from Pratap Naagar to Jaipur Junction my pickup time was 12:01 am CRN no.30625492 but till 12:20 cab driver not contact me then after i was follow up with customer care but the are not give me any satisfied response my train was miss my business trip was canceled due to irresponsible services. Mo buddy take responsibility, I was just talk with customer care they are not provided any authurity person name and no. no buddy pick a phone on corporate office. I need a compression for this kind of bull poor service.

Dear sir I would like to inform you that I have transferred 300 Rs. for OLA cab on 9 Jan. 15 by Net banking (INB/[protected]/E-BILLING Sol. Pvt/). Yet it is not credited in OLA cab. I asked from bank, they issued me payment reference no. 32407741. after that I have transferred 200 Rs. Which has been credited in OLA cab. so I request you to consider this matter.I have yet not received Rs 300, neither my account nor in ola cab credit it.please send me complaint no. as soon as possible. Please take appropriate action as soon as possible . I have already informed your call centre but I have not received any appropriate answer. RegardsM.P.SINGH

I Download the OLA Cab App under the APP download & earn Rs 200 OLA money & after downloading the APP i received the Rs 200 OLA Money. In APP Friends refer & Earn offer, if friend download the APP & take the first ride through their Login the referral friend earn the Rs 200 after complete the offer. So i refer My friends for downloading the APP & they take the Ride & for complete the above offer i received the Rs 600 as OLA Money in account. But suddenly appx one month OLA SMS that you wrongly used the account & we deduct the OLA Money from your account Rs 800 now my balance is only Rs 100. Company first give offers to customer & after successful the APP forwarding aim Company give the non sense reason & reverse the Money so Company indirectly cheat the customer for their promotion & after fulfill their requirement company reverse the Money. I Complaint to customer care for that & they said that you download more than one account in one device but when customer download & not fit in company T&C than how they credit the OLA Money & once OLA Money credited in customer account that's direct indication that customer full fill the all T&C. & this is company fault that they Credit the Money not the customer fault & once the Credit the Money in customer account Credit is Customer property.

सर... माझे ola cabs ला [protected]@gmail.com mo. Number [protected] असे खाते आहे. त्याचे नियम आहे की, माहिती व कोड दिला तर 200 असे जमा होतात ते झाले . पण नंतर मात्र ते काही दिवसांनी कापून घेतले. Please he is not policy ola company please flash this frod... Contact me [protected]. ...

To The customer service Dear Sir: I had booked your call taxi service for pick up from Perambur (in Chennai, Tamilnadu) to Thiruvanmayur (in Chennai, Tamilnadu) for today [protected] I booked for taxi yesterday[protected] around 11-45 am I got the confirmation from OLA through sms at 11-48 am yesterday (CRN[protected] I did not receive any call from ola cabs / driver till 06.00 am today [protected] morning. When I contacted OLA cabs at about 06-05 am the person very cooly informed me that there is no taxi available. I was distressed and very angry to learn this. I had great difficulty in arranging for alternative mode of transport in the last moment that too when I have to take with me 2 senior citizens ( I am 57 years old). Despite having booked for call taxi well in advance (about 20 hours in advance), you did not provide the cab and above all did not even bother to inform me about the non availability of cab.It is highly distressing to receive this kind of treatment / service from OLA. This is the first time, I wanted to try OLA. And, what a terrible and distressing service / treatment I have been provided !!! I will NEVER EVER try OLA again; and my recommendation to others - my friends / relatives - will also be the same - DO NOT TRUST OLA CALL TAXI. My request is - if you are not sure do not commit / confirm.; at least, from now on let your service improve ! Also, at the time of booking, inform customers to contact you for confirmation, since booking well in advance does not confirm that you will provide cab on time !

I booked a minicab today, CRN NO.[protected], Some driver named Amitkumar driving a white Maruti EECO. The booking was scheduled at 7:21 but the driver did not show up till 7:55 despite we receiving the message that the cab has arrived though delayed. We explained our address to the driver 4 TIMES who obviously did not know how to use the gps. He misbehaved with me quoting i dont own the cab or the company so i dont have the right to restrict him to call so many times. We called your customer care and they made us hold for 15 more mins which was definitely not expected of them. Just got another cab at 8 o clock. This is a serious issue as we wont tolerate such misbehaviour. Waiting for an apt and appropriate reply.

OlaCab is looting people now, they have cheated many of other people also...They had given promo code to refer a friend on OlaCabs and if some one Join Olacabs from that code they were giving 100/- bonus to both. I had referred almost 25-30 friends and family members and Had 2746/- in My ola Money. Today they had deducted that money from Ola account. and they are saying i had referred more than one people and Olacabs policy that doesn't allow 2 accounts being used from the same device. ..so they did this.. they didn't mention this thing in Terms and condition too.. this thing happened with many of others also and they are giving same excuse to others also. they are simply cheating people...

I am victim of a fraud done by OlaCabs, they have cheated many of other people... They had given promo code to refer a friend on OlaCabs and if some one Join Olacabs from that code they were giving 100/- bonus to both. I had referred almost 25-30 friends and family members and Had 2746/- in My ola Money. Today they had deducted that money from Ola account. and they are saying i had referred more than one people/ more than account has been logged in from same device..so they did this.. they didn't mention this thing in Terms and condition too.. this thing happened with many of others also and they are giving same excuse to others also. Please can you tell me can i take any legal action them ? they are simply cheating people...

My Booking ID is CRN29553776, I had booked a Minicab from Chennai central to Perumbakkam on18th Jan -2015 3.30am Pick up, i received a booking confirmation message and followed by Driver and car details, but the car dint show up, i tried calling the driver 2-3 times but he dint pick the call, later he switched off his phone. I had been waiting for his call for half an hour and later i had to find myself again different taxi to travel, if this is what the reliability of the OLA cab is then i am really disappointed about it.

On Jan 15, 2015, I ordered cab vide CRN no 28849080 early in the morning for pick-up at 9.30 pm. The ola booking agent was clearly told that the vehicle must not only be in good condition but must have proper heating system since at that time it would be very cold at Noida-Delhi. This was again reminded in the follow-up call around 6 pm. The cab (an Indica car UP 17T 1554) finally arrived at 10 pm, almost 30 minutes late. The driver named Ramrakhe did not know the routes and obviously did not know how to use GPS system. The misery did not end there. The Indica car was in a dilapidated condition with the right rear wheel making large ‘thud’ noises at the smallest of speed-breakers or road pot-holes – for the entire journey I felt that the wheel might come off and the noise did not allow me to relax for a moment during the hour-long journey. The worst part was that the car did not have heating arrangement resulting in my suffered from intense cold. The company is guilty of providing shoddy services resulting in my mental and physical torture. I need to be properly compensated and with a promise of better services. I am one of ola cabs regular customers and feel cheated when the company does not respond to complaints. Thanks.

I have booked the cab on 18/1/2015 @ 4.30 am and got the confirmation by SMS booking no.CRN29628398 on 17/1/2015 @ 6.47 pm. The driver name Mr.Vijay and his mobile no.[protected] and pick up vehicle Silver Mahindra - xylo TN23 BF 2731. I have reached by Chennai Central Railway Station by 4.00 am itself, I have tried to contact driver after received driver information by sms. The mobile number dialed getting answer not reachable, the same conveyed to your customer service 4 times and there is no proper response. Finally, your customer service person informed the driver not responding try some other vehicle @ 4.50 am. This treatment, I never expect from OLA. Due to this, I have wasted my time with my family and also spent extra money for reaching home. Hope you will take this message seriously and do the needful. My Name: S.Balaji and mobile no.[protected] and my e-mail id [protected]@yahoo.com.

Hi, I booked Ola mini cab as on 14th Jan'2015 at 11:49am for cab requirement on 14th Jan'2015 at 3pm which was duly confirmed vide CRN 28625558. At 2:40pm, Ola confirmed me driver details(Driver Bhairu-[protected], white toyota etios RJ 14TB 2998) and immediately at 2:41pm received message regarding cancellation of booking. I am availing your services for quite sometime and something like this is not accepted. Regards Nabanila [protected]

booked cab to travel hi tech city. after reached hi tech driver asked me Rs. 467/-. i received sms statement of charges r s. 467/- includes waiting charges of Rs. 137.10/- (Extra Wait: 68:55 min). i called up[protected] regarding waiting charges, she replied waiting charges includes waiting at signal?????????. tomorrow i want to book cab from same plac e to same destination, can ur people take me to hitech city which out signals. is there any sense. i neve paid above amount whcih other cab provider in the city. can any one responed from ola Team. sorry for choosing OLA Cabs. First and last mistake from my end.

My name is Gaurav. I have been using OLA Service for the last 2 months. I saw in Ola App add that Earn rewards, invite friends to Ola cabs and earn Ola money. I started referring my friends to download ol app and take ride, Now they have deducted ola Money approx 1300 from my Ola Money with out any intimation. Ola was not given any free amount for me, i am promoting ola brand by referring to my friends... I got a message Ola!Ola money has been deducted from your account in lieu o[censored]npermitted referral usage. Is Their any permitted referral? Then why the hell Ola Cabs asking for refer your friend(By SMS, Gmail, Twitter, Face Book and Etc..) and earn rewards . Ola Cabs Cheating the Customers. My name is Gaurav kumar [protected] (Bangalore)