Ola Cabs / ANI Technologies Complaints & Reviews

Well i took a ride yesterday, and my bill was around 116 Indian rupees. I paid the driver through his Paytm barcode. But when I logged in my OLA app it still shows that my payment is pending. Fir that very reason I cannot book any other ride as I am not at all interested in giving the scamster OLA free bucks.

Ola cabs CRN [protected], UPI tran I'd[protected]. 12february, 2020. Refund is pending. Inspite several mails. Rs 1400 .

I had booked a trip for my relative. The driver was paid by cash but the app is showing the fare is due in the app. I had raised a complaint against this but I'm still receiving message from ola. Please do investigate this as I'm not ready to pay you twice for your mistake. I have attached the screenshot for your reference.

THis has become a major issue by OLA postpaid in many parts of India that the ola drivers dont accept ola postpaid. They want cash payment or online transfer. whereas ola pushes for payment through customer side. In between Ola and the driver, customer becomes a victim.

Similiar thing happened with me yesterday. summarised below:-

1. Ola deducted money (Screenshot attached.
2. Driver was not accepting olamoney postpaid payment which was deducted from my olamoney postpaid account.
3. Driver was asking to recollect the money from ola customer care, which i tried many times but the customer care was not connecting through, which became a primary reason for posting this complaint in consumer complaint forum as a record. which is not solved until now.
3.Driver collected phonepe payment + 50 rupees toll charges totalling to 919 rupees ( payment screenshot attched).
4. OLA Drivers and OLA are in constant scuffle regarding OLAMONEY. This is an internal matter between OLA and its drivers where the customer becomes the victim.

These ola ### s are charging 1200 rs for 8 km distance during rainy day(30dec2021, in Chennai)
Someone must file a complaint against them. And definition should ban this app for no more use. Looting money by knowing the situation. These ola ruin has started

Driver stopped in midway, Ola charged money. not refunding back after multiple followups. every time says money refunded.
CRN: [protected]

I had hailed Ola Cab form airport to residence on 29th December in the evening. I got can no ending on AS0215 assigned. I had personally put my luggage i.e. 2 suitcases in the boot. After that the driver wanted take out something from the boot, and with a violent jerk removed my suitcase (even though I was telling him that I would do it), breaking its holding handle in the process. When I brought that to his notice, he started shouting and with an arrogant attitude told me that he would cancel the ride and that nothing would happen to him even if I complained. It seems he was right because when I complained to Ola customer care, they didn't even give me a complaint number and could not credibly assure me how the problem would be tackled, other than some very vague 'we will do something about it' kind of answers. I am unbale to follow up since there is no customer complaint number.
The behaviour of the driver is shocking, causing me financial loss, and mental agony. More so the attitude of Ola. If a company cant even have a process of customer complaint number, are they really interested in resolving issues or simply want to give an appearance of doing so? This is a supposedly new age company with high valuations and they seem to behave worse than governmental oligopaly.

I have done payment through cash but i am facing issue with ola still it is showing payments pending issue.

I booked a cab on 29- dec, but as it was taking long time. So i canceled it, before any driver accepting it. No ride shown in the app, but i received an email for cancelation charge. How i charged before my ride confirmation.

CRN[protected]

I have paid in cash to the driver on 12-10-21, but it still showing pending in my Ola app.

I've already paid my last ride bill in cash to your driver but on the app it's showing that you amount of 163 is still pending. Due to which I can't book any other ride. Clear it ASAP

Of late, it has been observed (observed both at Chandigarh and in Mumbai) that a driver initially accepts a ride BUT THEN immediately makes a phone call and inquires about the DESTINATION; if its not of their interest, they simply CANCEL THE RIDE!! THAT DEFEATS THE VERY PURPOSE FOR WHICH COMMUTERS USE OLA!!

At 26th Dec, 2021, I have taken a ride from ShaymBazar to Mani Sq. Kolkata. at 6.44 PM. My CRN is 71203498. The driver didn't have any 500 change, so I paid him 125 via phone pay. My be the driver told me some wrong phone number or I typed it incorrect. But before transaction I showed the person about the receiver. The driver said it's all right. I paid him and confirmed again. Now Today 27Th Dec he called me and asking me resend him the same money.

I shared him my bank statement too, so that he can understand that the amount has been debited from my account. Yet he started using abusing words insulting my parents.

Now If he gives me wrong UPI or phone number is it my fault, I confirmed with him before sending the money. He confirmed as well. I had to resend him the money else he was throwing some foul threads.

Please help me with this.

In ola auto i have charged twice. Driver asked to pay the cash so i paid the cash to him but it is showing ola money postpaid.attached the ride details.

Hi,

I have done the payment through phone pay after the ride to the driver, but in the OLA app it is showing pending payment. Please resolve this issue ASAP. I have tried many things to get this resolved but it is still not resolved. Please contact the driver to verify this if needed.

I have taken a ride of Ola cabs and paid charges in cash but pending charges still showing in apps of Ola cab

I have taken ola rids and paid charges in cash to driver but pending bill still showing in Ola apps

Hi, for 2.1KM ola is charging 215 wich comes to 107.5/km is this price justified?
what is the max price/km

Booked Ola cab on 24 Dec'21. To book the ride, the app requested to make payment of Rs 99 first which was done since I wanted to book my ride. On checking the app, there were no details why Rs 99 was charged. On calling customer care, I spoke to Swati and her supervisor Syed with no resolution. Upon asking to escalate to next level, call was placed on hold for 2 hrs and no one answered the call until it was disconnected by Ola executive himself.Later an email was received that Case #[protected] is marked as Resolved.

I am still awaiting confirmation why Rs 99 was charged. If there is no justification, refund is requested.

Hello sir i am shubham otari I'll book ola can on 26 September 2021 and i was paid ola cab amount but still he is show panding payment. I'll time trying contact with ola coustmer care services but he is not respond all time. Also he was getting a massage about panding amount. Plz resolve my problem and stop ola cab service because he is very fraud for coustmer and his employees.