Ola Cabs / ANI Technologies Complaints & Reviews

Dear Sir,
On 19th December I took an Outstation ride from Ola, in estimation it was showing only Rs 1700 and the distance around 70 km, but when the ride end the driver manipulated the bill and Ola has generated Rs 3530 and 165 km.
So I have paid him in cash Rs 3530, but after that I have called Ola customer care to raise this issue, and then they have corrected the bill which is Rs 1897, but they did not refund me the additional amount which I have already paid to the driver partner.

Kindly help me to get the justice.

Please find the original bill and the estimated bill attached.

Thanks & Regards
Tamal Biswas

I had travelled on Ola cab to Hybd airport on 19/09/2021. CRN [protected].
I selected the option for cash payment and in the end of the journey, I paid cash to the driver. Later, I noticed that, the billing had got converted to postpaid and hence I reported a concern in their portal (Reference no: 3678428) on the same day. I also did as per their reply mail to my concern.
But on 03/11/21 Ola generated a bill for settlement and mailed me to settle the bill. I again raised a concern (ID: 3721640) and after that I have had numerous email & telephonic conversations with their executives regarding the same. But the issue remains unresolved till date.
On 10/01/2021, I got a WhatsApp message from them stating that, they will send me a legal notice, if the amount is not paid. This is really like harassing me.
I request you to look into the matter and resolve at the earliest.

I have paid the driver in cash for the ola ride but the payment is still showing pending.

I paid for my last ride in ola with cash but the driver's server was busy at that time so the payment was not reflected when he clicked on payment done and it's showing payment due in my ola account.

I paid the money in ola store through upi but it’s not showing in store orders and asking for me to pay again and when I tried to contact customer care they weren’t responsive and said they can’t do anything for their side.

I booked cab for meerut to rajiv gandhi hospital rohini new delhi travelling with my parents senior citizen they are 1301 /- price after completing journey

driver asked amount 3208 /- includes toll in between journey driver hand over the car to other driver

doing fraud with customers...

I made payment by cash to the ola driver after the service. The ride amount was 540. I made cash payment of Rs. 570 with a tip of 30 to the driver. As there was issue in paying through Google pay or phone pe. But still it is showing 540 pending due to be paid. The CRN number is [protected]. Could you please take this as a complaint and get it resolved. I will be uninstalling the ola app. Worst service from them and their partners.

Thanks,
Antony Lawrence J

I have been using ola money postpaid recently, and paid bills timely. This month ola bill raised with amount rs. 3935, but app for payment is not working. Proper channel is not available to raise complaint, even after rasing the complaint ola didn't respond and lagged the issue. Even without resolving started chargin late fine rs. 250.
Forced to pay 4185 to use the ola service. Cab is essential for me to travel and left with no other option paid rs. 4185. Surprisingly, after my due date crossed, app started working fine.
Kindly resolve.,

mobile no. [protected]

We have sent an email on January 4, 2022 to [protected]@olacabs.com with attached pictures of our payment details. Subsequently we also posted the complaint on their blog page. But there has been no response to our mail and the problem has not been resolved. We are therefore posting the details here. Hoping for a refund of the amount as we were charged twice.

On January 1, 2022, Saturday, at around 8.00 am we engaged driver Senthil Kumar R for travelling from RV Nagar, Chennai to Kalakshetra Foundation, Tiruvanmiyur, which place we reached at around 8.38 am.
2) Total amount payable was ₹ 372.00 per the invoice (picture of bill was attached).
3) At 8.39 am the first payment was made by UPI transfer to Senthilkumar Ramamoorthi by my daughter, Dr. Yadugiri. The amount paid was ₹390.00 as the driver insisted on being paid extra. (attached communication from bank, transaction id:[protected]
4) At 8.42 am, the second payment of ₹390.00 was made, again by UPI transfer by my daughter Dr. Yadugiri, to the same driver at a different id provided by him as he was apparently impatient and agitated at the time the transaction was taking to be processed at the bank end. (attached communication from bank with transaction id:[protected].
5) The second payment was made by us after the driver verbally committed himself to reversing the first payment if he ended up being paid twice.
6) When we realised that the payment of ₹ 390.00 had indeed gone through twice, and the driver had not bothered to reverse the amount as per his word, we tried to contact him on phone several times to no avail.
7) Our subsequent calls to Ola did not go through. So we sent an email as mentioned. But have not received even an acknowledgement till date.

I paid the driver in cash but it's still showing up on my screen as 'Pending payment'. Please resolve the issue.

I paid for the rented cab in cash to the OLA driver for my ride between salarpur to IGI Airport New Delhi but payment is still showing pending in OLA APP

My ola app shows that my payment of rs 451 is pending which is not true as i paid it already . It is highly inconvinient to me . is this even possible that driver would leave a customer without paying . Payment was made by cash . This app has cause high inconvinience to me .
Prime Sedan•CRN [protected] this was the ride we booked to nawada .
Look into the matter and solve as soon as possible .

Have paid for the ride in cash to the driver but the Ola app still shows payment pending and isn't allowing me to book new rides. Please look into this.

I booked a cab from Charbagh Railway Station to Sunrise Apartments on[protected].The driver was asking more money for the ride so I canceled the ride, but the driver didn’t and he completed the ride on his own without me and now “Ola Cabs” are asking money for the ride which no one completed. The driver was very rude. CRN- [protected]. Phone Number- [protected]
Email ID- sweet.[protected]@gmail.com

I paid cash of 222/- to ola driver but still showing pending in the app. Same happened last time. However after complaining ola app is showing for refund adjustment. But both amounts are still outstanding

Hi For a previous trip I have paid 179₹ by cash. Ola app says pending dues still. This blocks any further ride booking on ola. Please resolve at the earliest.

I am charged Double for the ride. I paid to driver for which I have proof but still ola charging me and showing Rs. 206 as outstanding and sending me reminder to pay. Customer support is not responding properly on this since almost 1 month. Case no is[protected]

I have done payment twice and not workerd in ola store.
My money lost twice.
Do not make costomers fool. This will supress reputation of ola company.

Simply shows some items and looting money from people without delivering any product.

I was trying to book a Ola cab from Chennai Egmore Station at 5.30 am . After booking my ride to Porur the driver called me and asked me the charges shown on the app which was Rs 330. After enquring this he demanded Rs 100 more at the time of drop for which I refused. He immediately canceled my ride. After that I booked another ride and the sane driver was assigned and he demanded Extra Rs 100 again. By this I have wasted 20 mints . Finally, I was successful with my third booking, but by the time the fare increased from Rs 330 to Rs 440. Ola is trying to take advantage of the situation and trying to loot extra money from customers and it is a shame.

I understand from Drivers that for the last 3 months (After the fuel price touched Rs 100) Ola is taking 50 % as commission and the drivers are forced to take extra charges from the customers .

Dear Ola Team

Myself Bharath Bolla, i am using Ola App from Long time, this time i have faced an issue regarding Payment done twice from two different cards

On 30-Nov I made payment of Rs 301 due bill in Ola from my Standard Chartered BankCard No End 4327, Payment Completed and message received for transaction. But Still Ola App showed Payment Pending.
As I wanted to book Cab in a hurry, I made payment from other Bank Card (Axis Bank Card No Ending with 2559) by thinking the initial transaction would be refunded to my account.

By Considering the transaction duplication requesting you to refund the Initial Transaction amt.

Following are the Transaction details from two cards

Standard Chartered Bank Card Transaction
image.png

Axis Bank Transaction
image.png

Ola Ride Details:

With Regards
Bharath Bolla
Mob: +91-[protected]
Email: [protected]@gmail.com