Ola Cabs / ANI Technologies Complaints & Reviews

I am writing this mail to report a very serious incident which took place with my family on[protected]. I booked the ride CRN [protected] with Ola. The Driver called me to ask where I was going and mode of payment. I told him both( Kiran Enclave, 17, Main G.T.Road, near Samrat Hotel, Ghaziabad, Uttar Pradesh 201001; Cash). He agreed to come.

When the cab started its journey, I noticed that he was not taking a correct route. I also put my mobile on GPS mode and Google maps. Initially it seemed we were taking an alternate route and I told him to take the turn but he refused. He deliberately turned in the opposite direction and after some time stopped the cab on an unidentified place and said "This is the location where the GPS shows. I have received another booking. So immediately pay and get out. However, he kept the Central lock closed and would not let us get down. He said "I will let you out only after you pay". His attitude was threatening and our position was vulnerable.

To save my wife and son, I gave him the money and got out and he immediately drove away. It was a comparatively desolate place and I felt very afraid. I would also like to mention here that my son is suffering from Autistic Spectrum Disorder, a severe disability. If something happened to us, he would even be able to give his name as his speech is very less.

After enquiring from a man who seemed a little gentle, we realized that he had dropped us opposite to the "TYAGI PETROL PUMP, Gautam Budh Nagar". We crossed the road and stood in-front of the Petrol pump. There were very few people around and it was mid-afternoon.

After some time, an auto was seen and a young boy who was driving it told us that we had been dropped in the opposite direction a good distance away. This Good Samaritan took us to our destination. He told me to not spare that evil driver and also the OLA company as if such thing happened at night, any terrible crime could have to us.

I have complained to OLA but only apologising which they do after any horrible incident(usually the same incident repeats next day) telephonically, they just sent me mail that my "request" has been resolved.

I am deeply shocked at such callous and inhuman attitute of this Company. If anything happens to a vulnerable woman and a disabled child, then every one makes long speeches on prevention of such incidents. A lot media coverage is given to the destroyed family/member. Reknowned people shed crocodile tears. And when such a horrible incident is reported, it is disposed off with callousness and total lack of humanity.

Sir, I request you to immediately intervene and direct the OLA Cabs for my grievance disposal. I want follow the proper channel before going further for justice and retribution. I do not feel this is a Customer related issue but rather an issue of human rights violation. This company Ola-cabs cannot just walk away scot-free after being parley to such a horrifying incident.

Regards,

Amit Sharma,

[protected]

I had the opportunity to travel in OLA on september-17..And i had paid the amount of Rs-914 through google pay.. Still it shows the amount is pending

I paid for ride through phonepe to the driver and my bank account has debited for it but it's still the ride shows as pending payment due to which I am not able to book further rides.

Dear Ola Team,

I have an account registered on my mobile number [protected]. I took a ride on 15/11/2021 from 55/A, Jubilee Enclave, Hyderabad to Autism Guardians Village, Keshavaram (Near Shamirpet), Hyderabad.

The initial estimate while booking came to Rs 1162/-. The driver took a longer route without information to me and thus my fare increased to 1868/-.

I was new to using the Ola app and also visited Hyderabad for the first time. Kindly help me regarding this; I am very disappointed with this service and want my hard earned money back. Please ensure to refund the excess amount at the earliest.

Regards
Vineet Jaipuriar
[protected]

Dear Sir,

With my utter discomfort I am bringing an incident in your notice which I experienced during my recent travel journey booked with Ola Cab services. The said journey was between New Delhi Airport to Meerut dated 3rd of Dec, 2021.

During booking of the ride it was clearly mentioned that up to 90 Km Base price would be charged and extra ride charges would be over and above it and after the completion of the ride now we see a changed pricing practice which shows base price applicable up to 75 Km, whereas, even now on their site it still shows base price @ 90 km. We have attached the documents we attained for reference purpose while our booking.

Post this, another major issue that aroused is the calculation of the ride in terms of distance travelled, it was clearly mentioned in the bill as well as in my and the concerned driver’s agreement that distance travelled was 101 Km. But now the pricing for the ride is being calculated on 111 Km for no valid reason.

The heights of indecent service and behavior was not just limited till this point as further driver charged an additional amount of Rs.150 as per toll charges, as per my knowledge toll charges are not applicable as of now but the same has been insisted on their part and on asking for receipt of this charge the response given from the driver is that they make these payment on monthly basis, hence, no documentation or receipts of these charges will be made available to us.

Expecting for comfort and ease in my journey I had booked my ride from Ola services hoping for a professional and fair conduct, but, in return all I received was sheer harassment of my mental comfort. Please look into this matter and unprofessional behavior and help me in attaining the right course of action that needs to be taken against such service provided as well as excessive amount of money that I had to incur due to this.

Looking for correct measures and response, I would be highly obliged.

Key Highlights of the matter;

• Additional ride charges to be calculated over 90 Kms.as was clearly mentioned from the service provider during the time of booking.
• Charging of toll charges without any receipts/ valid documents.
• Total distance travelled is 101 Kms. but have been charged on 111 Kms.

I paid the driver in cash but it's still showing up on my screen as 'Pending payment'. Please resolve the issue.

I took Ola Auto on[protected] to pune station. I paid the bill via cash the driver accepted and now in the app the amount is still showing pending.

Please resolve.

CRN - [protected]

I have taken a ride on oct 11 2021 and done payment through phone pye at end of the ride, it was night and driver took extra amount which is not updated in app by argued with me, i have done 457 through phone and 200 extra liquid cash i have given,
Still in the app the payment is showing pendin and iam geting lots of call and msg to clear the pending due from ola..
Kindly help me with ur support.

I have paid payment in cash but still showing Payment pending

Hi, i had booked an outstation ride to vrindavan for 29th nov. we just went to vridavan and came back. Did not use the cab for visiting the temples within that areas and just used rickshaws. Driver did not followed gps and took the longest route. Also in vrindavan also he took us round and round around one place and finally we got down saying that we will manage ourself and asked him to wait in the parking. While coming back also he took the route which was even 15kms extra. We were 3 females in the cab and hence could not say much as did not wanted to compromise our security. He even borrowed some amount while going saying that will refund the remaining amount after paying toll charges and parking charges but he did not return the amount saying he need extra money as he had invested money in getting the permit. Ola customer care agents are unable to understand and resolve the issue

I have paid my fare in ola, but it's still showing me that I have dues pending and have to pay the dues first to book the next ride

Hi Ola team,

I have paid Rupees 85 for an Ola auto ride that I took on Oct 9th from Mandaveli post office to kotturpuram. However it still shows as payment pending and Ola has blocked my account from using its services. Kindly resolve this asap. Thanks!

Additional details:
Driver name: P Arumugam
Auto type: Auto-Bajaj-RE
Day of ride: Sat, Oct 09, 6:25 PM
Ride no: CRN [protected]
Paid amount: Rupees 85

Ola cab driver driving with improper mannar (rash driving)
Location:- near to IIT POWAI, (From powai to kanjur lane )
He near about bang my car
He driven his car too fast.
without giving indicator he switched lanes
Cab number is MH 02 ER 2304
Please take action against him

I have paid my OLA ride fair to the driver in cash but it is not updated on app. Due to which I am not able to book further rides. Kindly help to resolve the issue asap.

Ola has become biggest cheating company in customer service industry ... They took my money unprofessionally ...despite complaining & getting approved my refund amount has still not reflected, never opted cashless ride, they only select they only spoil customer relation..
...uninstalled ola forever... You keep my money you frauds

Sir
i have book ola cab isbt kashmeri gate to ghaziabad vaishali on date 29/11/2021 05:42 am, my fare showing rs 482/- i will try upi pay but that time faild, driver say to me you are pay on my ptm account, so i have pay thir account by upi rs:=485/- to mr vneet chauhan [protected]@paytm,
trs id t2111290605025087520543, but ouststanding shoing payment in my ola account,
pls solve my probblems earliest, i will try your custmer no call but no response error,
thanks
sarwan kumar
m/o [protected]

I had a ride on 28th oct 2021 where I paid the money via cash to the driver. Later when I open it to book for further rides it displays the money pending and this is totally unfair. Why am I asked to pay it twice?

I paid by cash but still show me that your payment is pending.

Dear ola team

I request to ola team that pls unblock my ola account so that I could book a ride easily .pls look to my mail and unblock my ola account.

Thank you

Paid in cash still showing due payment.