Ola Cabs / ANI Technologies Complaints & Reviews

This has happened thrice now, we let it slide earlier. But I'm starting to see a pattern over here. So here's my recent case. My parents booked a auto from t nagar bus stand to public health centre Lake view road with cash option only, I always use cash. Entered the vehicle and intimated the OTP and rider was also using the Ola app until destination. Once reached they paid the rider in cash. But after a while when the app was used again it's saying pending payment from last ride

I had booked ola rickshaw on 14th November. Have done cash payment to the driver but still it is showing payment pending.
Kindly request to solve this issue.
Thanks.

Paid ola ride ammount but it's showing payment is pending and there is no option for resolving this problem

I already paid by cash but it's showing payment is pending I don't have a option also for clear this

Travelled from Delhi Airport to Jama Masjid paid in cash, showing payment due,
Need help in urgent can't book my next ride.

I paid the driver through his personal PhonePay account but it's still showing up on my screen as 'Pending payment'. Please resolve the issue.
Date of incident: 15th Nov 2021
12:56 PM
₹180
Auto•CRN [protected]

I paid the driver in cash but it's still showing up on my screen as 'Pending payment'. Please resolve the issue.
Date of incident: 15th Nov 2021
Resolution: Repair

I had paid amount in cash but it's showing pending

I paid the driver in cash but it's still showing up on my screen as 'Pending payment'. Please resolve the issue. unable to book new ride.
mobile no - [protected]

I booked a cab on ola at Nov 14 in bangalore (CRN [protected]) ride charge is 108rs. I paid the amount to cab driver by gpay as driver wish. but after payment also PAYMENT IS PENDING due is showing in my ola app. becoz of that I am unable to book my next ride.

same error came before this ride also(CRN [protected]) I paid 43rs to ola driver by cash. becoz of above mentioned error I paid to ola cabs again for getting cab for my emergency work.

I have paid the ola money through cash but the application says still payment is sending... What does that mean

Dear sir / madam

Ref : Ride Number CRN[protected]

On 18.10.2021, I booked OLA from Hoysala Nagar to Airport, Bengaluru. On reaching to pick up location, driver told me to cancel the request given in OLA so that he will drop me to airport personally. Since it was an official trip, I told driver that I have to submit receipt to my company. In turn, he replied that he would give hard copy receipt ( paper bill). I told him that our company will not accept it. Then he collected the OTP and started the trip.

On the way, we picked up one of my colleagues from HRBR layout. On reaching to Airport, driver told us that he was not able to close the trip due to network issue. Hence he wanted cash telling that he will close the trip once network issue is resolved. Believing his words, I paid Rs 860/- cash and proceeded to Chandigarh by flight. On reaching Chandigarh, I opened OLA app to book a taxi to Ludhiana, on opening I got a pop up message that payment is pending for the trip carried out in Bangalore. Hence the app did not allow me to book further. Hence I called the driver and asked about this. He told he will verify and come back. After that no response. Hence I paid that amount through my credit card and booked a taxi to Ludhiana. After we came back to Bangalore I called the driver and asked about this issue, he told he will refund the amount to my account through Gpay. Even after multiple reminders, he has not refunded the amount and nowadays he is not attending my calls. His personal Mobile number is [protected]. I have attached his photo also.
In this regard, I kindly request you to advise him to refund the amount or OLA can deduct from his payment and refund to me.
Awaiting your reply.

Thanks and Regards

MURALI V
Mb [protected]
( Gpay can be made to this number )

I booked a ride from ubale Nagar Wagholi to Akashwani Hadapsar. Driver asked for payment in cash so paid the amount on cash but the payment status for the ride is still pending.

I booked a ride and had selected online payment. On the time of payment, there was some issue from my side of online payment hence I paid cash. It wasn't updated on the OLA system automatically and now it's asking me to pay that amount again. Request you to kinda do the needful so that I can continued using the app.

I had booked an ola auto on 29th September at 11:32 AM from my home to Bangalore Railway Station back gate. I was not able to pay for the ride via google pay so I paid via cash. But the app still says that I have an outstanding payment due.
I sent customer support an email regarding this but got no response. Today, my ola service got blocked. Please help

I was going from my home to airport and the estimated fare was 111. When we reached there the driver asked for amount, we gave it to him in cash. Today, on 13th Nov when I went to book the cab its showing payment due and are asking to pay in the app, when I already paid for the ride in cash.

I have travelled from OLA rides auto in Indore on NOV 12, 2021 at 6:24 p.m from auto driver Kamal Dhamak and CRN[protected] number. He has overcharged the base fare which is too pathetic and misbehaved and charged 336 for a ride which was hardly cost Rs 20. I felt so bad when i asked him how can he charge such huge amount. I would request OLA RIDES to refund my money back otherwise i will sue you people in court.

I booked a cab from Jaipur to Gurgaon, at start of ride fair was about Rs 2227, but when I reached at destination bill came to Rs 6622.
Which is 3 times the initial Bill.

On checking with ola support, executive said driver has by mistake enetered extra kms resulting in higher invoice amount and it will be resolved in 72 hrs and same was reflecting on complaint ticket but within 48 hrs remarks on tickets were edited, this is ola fraud.

Again called OLA support to understand the issue, as per them I am charged for 622 km, whereas travelled distance is 251 km .

Mailed the ola about issue and they reverted to refund for 251 kms still overcharged me for 120 kms .

Mailed multiple time looping Mr Bhavish there CEO but revert was same .

I believe OLA operates like this by doing fraud

For car ride with ola : CRN[protected] have paid the driver total 651 still it shows payment is pending due to which not able to book further rides as on ola app it shows to that I should complete pending payment which I have already paid....

Iam not able to pay Ola postpaid dues due to some error in mobile app, attached picture for your reference.I tried logging out, uninstalling and installing but still I am not able to make payment.

Please help and I will never use Ola again after this.

I am really fed up with this tried so many to get through and now iam not able to travel by Ola as it's showing to first clear pending dues . Waste of time, energy and money :(