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Ola Cabs / ANI Technologies Complaints & Reviews

www.olacabs.com
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Updated: Feb 20, 2026
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Bad 😕 It seems that Ola Cabs / ANI Technologies has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Ola Cabs / ANI Technologies

Ola Cabs / ANI Technologies reviews & complaints page 62

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G
Guru545
from Coimbatore, Tamil Nadu
Nov 18, 2021
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Hi,

This is guru. I have taken a ola ride, it was 43 km but it was marked as 66 km and paid for that 66 km. After raising the ticket by the support team, they are telling driver taken a shortest root. I don't know what's that's mean and How it will become 66.

And also driver drived very slowly even there is no vehicle on the road to increase the time and get the time fare.

While checking with support person again, they told, there is no navigation log you have choosen the root to travelled it's calculated by driver data.

This is my first ride in ola. Driver made this trip as unforgettable.

Thanks ola for hving precious employee.
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    S
    Shyam@28
    Nov 18, 2021
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    Im a regular ola user, but i have stopped using with a worst experience, in between a function day on nov 4 & 5th ola troubled me alot with payment issue, i had to book multiple time & i was paying drivers as usual but each time ola showed those as payments pending, since i didnt had time to call custmer care i paid all those time extra to ola as without payment we cant book further, they gave extreme torture on a function day that too, now i had raised complaint & they assured it will be refunded & its almost 15 days i hv not received the money which they promised me on refund

    Im starting to feel like they are making fun of customer & i was lied & making me run for my refund

    Hope they do their job neatly & dont spoil their customer relation

    Thanks
    [protected]@gmail.com
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      V
      Vaishnavi Magar
      Nov 18, 2021
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      I paid Rs. 131 to the driver in cash but the Ola app is still showing that fees is pending. If i have already paid the driver then why should i pay again. Now because of this I'm not able to book any further rides. As I am a regular user of Ola, i really need to book auto to travel please resolve this issue as soon as possible
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        C
        CR Manager
        Nov 18, 2021
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        I had booked 3 Ola cabs yesterday[protected] morning and each cab driver called up to know the drop location and adversely cancelled trip resulting in wastage of 1 hour in the morning Time. Drivers are very rude and dont move from their location quickly and afterwards call customer for drop location and does not turn up and cancel booking at their end.
        Need OLA to provide me compensation for the harassment faced and penalize same to drivers for cancelling trips at their own will.
        Need minimum compensation of Rs 10000/- in my ola money account or else will move my case with consumer forum.
        CRN [protected]
        CRN [protected]
        CRN [protected]
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          G
          Gurrappanaidu
          Nov 18, 2021
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          Address: Hyderabad

          For Ola cab, I have paid in cash for my trip but still showing as pending payment, unless you resolve this issue I can't use OLA app.

          Date of my trip: 5th November 2021
          TRIP: CRN [protected].

          Please resolve the issue at the earliest.

          Thanks
          Gurumurthy
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            G
            [email protected]
            from Gurugram, Haryana
            Nov 18, 2021
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            CRN[protected]
            The payment was made in cash but the payment is still showing as outstanding. Please reverse the payment ASAP.

            Vikas Gahlot
            [protected]
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              A
              Ashwinikatariya
              from Pune, Maharashtra
              Nov 17, 2021
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              When I booked Ola ride with auto, the fare shown 60rs and when ride finishes it charged 76rs, while route shown was same as Ola recommend.
              Second ride booked with cab it shows 237rs while bill after ride was 312rs
              This is fraud n loot by Ola..
              I m the old customer of Ola and using Ola ride frequently. I want my money back
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                V
                Vishal Sridhar
                Nov 17, 2021
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                I paid cash to my driver. But ola app asks me to pay again. I always use cash payment. I don't have ola wallet, still ola app asks me to pay the bill. Because of this pending payment, i couldnt book any cab. Resolve the issue as soon as possible..
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                  D
                  Dheenasha
                  Nov 17, 2021
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                  Hello.
                  In two recent rides, both the driver did get cash and ola app asked to pay the pending amount. Ola should refund my payment in total 250+260
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                    S
                    sridharheaven
                    from Chennai, Tamil Nadu
                    Nov 17, 2021
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                    Resolved

                    Address: chennai

                    Hi,

                    I have taken ola ride on November 7th. The auto driver said only pay on cash ride will be taken. I have completed the ride and paid the amount. After few minutes I have been deducted 118 rupees from Ola post paid. I have raised a dispute via app. After three days I have been getting continuous call from Ola support to pay the balance deducted in postpaid. When I called their customer care for closing this issue they said this has to be raised within 48 hours. When they have a stupid app which does not work for the user queries and showing a pop saying dispute has been already raised. Now am getting 50 to 60 calls per day. Kindly take this as a complaint and provide me a better solution.
                    Nov 26, 2021
                    Complaint marked as Resolved 
                    If you do not select the ride method, The app is considering it as OLA MONEY POSTPAID. This was resolved when they asked for the payment.
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                      V
                      Vinteach
                      from Mumbra, Maharashtra
                      Nov 17, 2021
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                      Address: Mumbai

                      I had made an online payment via gpay of ₹274 after the ride ended, and then the driver insisted to pay him in cash and that we will receive the refund of the payment. I did pay him in cash but have not received any refund of my online payment.
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                        S
                        Somyya Chaudhary
                        Nov 17, 2021
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                        The fare was rs 327. The payment mode was through upi but I couldn't pay it from the app itself so I paid the driver in cash. I even contacted the driver on why is it still showing the payment pending. He showed his balance and it was paid there. But the problem is still coming in the app. Ola keeps on sending me message to complete the payment. I've attached the screenshots. Kindly look into it and resolve this issue.
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                          Netra Mhatre
                          Nov 17, 2021
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                          As drivers phone number was different i paid the money on his other number but still on my ola app its showing pending. Kindly resolve it as i am not able too book another ride.
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                            H
                            Hitesh D. Potdar
                            Nov 17, 2021
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                            This happened to me twice. I paid the amount to Ola driver and still Ola app showing it pending. First time I paid in frustration as I had to book cab urgently. However, it happened again. This is ridiculous.
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                              R
                              RakhiG
                              from Delhi, Delhi
                              Nov 16, 2021
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                              I was wrongly charged the cancellation fees rs 50 after 2 months, which the driver cancelled it's ride.

                              Need my money back

                              Regards Rakhi [protected]
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                                Z
                                zohebcore
                                from Pune, Maharashtra
                                Nov 16, 2021
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                                I had booked ola auto for my uncle on 7 th November 2021 in the morning at 7:42am. He had paid cash Rs 172 after ride completion to the driver. But ola is still showing payment is due. How can this issue can be solved.
                                I could not find the option to register the complaint on the app. On the website it is giving error for option contact us.

                                Auto CRN [protected]
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                                  V
                                  vijaya sonnad
                                  Nov 16, 2021
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                                  I had ola tide on 14/11/2021.
                                  After completion of ride I did make phone pe payment to the driver. It is still showing pending on the app.

                                  Please resolve the issue as soon as possible.

                                  Find the attached screenshot .
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                                    K
                                    Keerthi uppu
                                    Nov 16, 2021
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                                    Already paid to driver for my October 2 ride through phonepe but i still see it's due in ola app
                                    Kindly check screenshot too
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                                      P
                                      priyankajain1647
                                      Nov 16, 2021
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                                      Driver always declined the trip and not come for pickup
                                      Nov 16, 2021
                                      Updated by priyankajain1647                                       Driver declined the trip after saying yes also that he is coming
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                                        M
                                        Manojrsv
                                        from Chennai, Tamil Nadu
                                        Nov 15, 2021
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                                        This has happened thrice now, we let it slide earlier. But I'm starting to see a pattern over here. So here's my recent case. My parents booked a auto from t nagar bus stand to public health centre Lake view road with cash option only, I always use cash. Entered the vehicle and intimated the OTP and rider was also using the Ola app until destination. Once reached they paid the rider in cash. But after a while when the app was used again it's saying pending payment from last ride
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