Bad 😕 It seems that Ola Cabs / ANI Technologies has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Ola Cabs / ANI Technologies reviews & complaints page 62
Newest
Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest
S
sridharheaven
from Chennai, Tamil Nadu
Nov 17, 2021
Resolved
Report
Copy
Resolved
Charged Twice for the single ride
Address: chennai
Hi,
I have taken ola ride on November 7th. The auto driver said only pay on cash ride will be taken. I have completed the ride and paid the amount. After few minutes I have been deducted 118 rupees from Ola post paid. I have raised a dispute via app. After three days I have been getting continuous call from Ola support to pay the balance deducted in postpaid. When I called their customer care for closing this issue they said this has to be raised within 48 hours. When they have a stupid app which does not work for the user queries and showing a pop saying dispute has been already raised. Now am getting 50 to 60 calls per day. Kindly take this as a complaint and provide me a better solution.
+1 photos
Nov 26, 2021
Complaint marked as Resolved
If you do not select the ride method, The app is considering it as OLA MONEY POSTPAID. This was resolved when they asked for the payment.
I had made an online payment via gpay of ₹274 after the ride ended, and then the driver insisted to pay him in cash and that we will receive the refund of the payment. I did pay him in cash but have not received any refund of my online payment.
I've paid the charge in cash to driver but it's still showing me pending payment in the ola app.
The fare was rs 327. The payment mode was through upi but I couldn't pay it from the app itself so I paid the driver in cash. I even contacted the driver on why is it still showing the payment pending. He showed his balance and it was paid there. But the problem is still coming in the app. Ola keeps on sending me message to complete the payment. I've attached the screenshots. Kindly look into it and resolve this issue.
Ola Paid in cash but still showing pending payment
As drivers phone number was different i paid the money on his other number but still on my ola app its showing pending. Kindly resolve it as i am not able too book another ride.
This happened to me twice. I paid the amount to Ola driver and still Ola app showing it pending. First time I paid in frustration as I had to book cab urgently. However, it happened again. This is ridiculous.
I had booked ola auto for my uncle on 7 th November 2021 in the morning at 7:42am. He had paid cash Rs 172 after ride completion to the driver. But ola is still showing payment is due. How can this issue can be solved.
I could not find the option to register the complaint on the app. On the website it is giving error for option contact us.
Payment paid in cash. But in app it's showing pending payment.
This has happened thrice now, we let it slide earlier. But I'm starting to see a pattern over here. So here's my recent case. My parents booked a auto from t nagar bus stand to public health centre Lake view road with cash option only, I always use cash. Entered the vehicle and intimated the OTP and rider was also using the Ola app until destination. Once reached they paid the rider in cash. But after a while when the app was used again it's saying pending payment from last ride
I had booked ola rickshaw on 14th November. Have done cash payment to the driver but still it is showing payment pending.
Kindly request to solve this issue.
Thanks.
Amount paid in Cash still showing pending payment in Application
I paid the driver through his personal PhonePay account but it's still showing up on my screen as 'Pending payment'. Please resolve the issue.
Date of incident: 15th Nov 2021
12:56 PM
₹180
Auto•CRN [protected]
Ola Auto, paid using cash, still shows pending payment
I paid the driver in cash but it's still showing up on my screen as 'Pending payment'. Please resolve the issue.
Date of incident: 15th Nov 2021
Resolution: Repair
I paid the driver in cash but it's still showing up on my screen as 'Pending payment'. Please resolve the issue. unable to book new ride.
mobile no - [protected]
I booked a cab on ola at Nov 14 in bangalore (CRN [protected]) ride charge is 108rs. I paid the amount to cab driver by gpay as driver wish. but after payment also PAYMENT IS PENDING due is showing in my ola app. becoz of that I am unable to book my next ride.
same error came before this ride also(CRN [protected]) I paid 43rs to ola driver by cash. becoz of above mentioned error I paid to ola cabs again for getting cab for my emergency work.
