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Ola Cabs / ANI Technologies Complaints & Reviews

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Updated: Nov 15, 2025
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Ola Cabs / ANI Technologies reviews & complaints page 61

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S
sundar07
Nov 22, 2021
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I recently took a cab using ola and at the end of my journey I paid the driver by cash. However, the app is still showing 'Payment pending'. Can you tell how to proceed with this issue?

I see several similar complaints in this site but it doesnt seem like it got resolved for anyone.
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    Prasenjeet Sengupta
    from Rourkela, Odisha
    Nov 22, 2021
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    Address: Chhend Colony Phase-1 Plot No-E/133, Rourkela, Odisha.

    I had some issues with my ola driver a few days ago but Ola service does not have any facility to talk to any customer care representative. So where should the troubled customer go? Only a few options are given online but what happens when my problem is not among those options. Has any joke been kept? As soon as possible get my talk to ola customer service representative.Yes, but the problem is also that if I put my number in this, then what is the guarantee that I will get calls from ola itself. What if a fraudster calls you? i don't know i I am giving my CRN number, please take out my number from it and call me soon. CRN[protected]
    +1 photos
    Nov 24, 2021
    Updated by Prasenjeet Sengupta     What about my complaint ? I have already lost my important client. So I want to refund my money.
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      biplab27
      Nov 22, 2021
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      Hi team

      I am writing this mail because I have been facing this issue for some time now, and that is why as a practice, I make sure to take a screenshot as the ride starts. I have been wrongly charged, the estimate says Rs X and the final Billing is Rs Y. I understand that there can be change in estimate and final bill, but the gap is around Rs 311.

      Please find the screenshot attached of the estimate and actual bill.
      +2 photos
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        A
        Astha Shivam
        Nov 22, 2021
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        I have taken ride on 20th Oct. And paid the fare through cash but still showing the payment due. Please resolve this issue.
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          G
          Guh
          Nov 22, 2021
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          I paid the driver 128rs in cash on Oct 5 but still the app shows payment is pending. And I am not able to book any rides.
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            S
            sridev19
            Nov 22, 2021
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            Resolved

            Address: bangalore

            Hi,

            on 5th october, I had booked a ola cab from my home to yeswantpur railway station bangalore. it was showing as 702 rs. As I wanted to collect medicines, I asked the driver to take a detour of 1 km . he told me to change the destination to this new place. I changed and the bill was shown as 81 rs. He asked me to change the destination again to railway station. To my shock bill was shown as 1250. So I told him to cancel the trip. To my shock again, the bill for 1 km journey was 941 rs. the driver threatened that he will take us to the police station if we don't pay 941 rs ..so we had to pay. When I contacted the ola customer care, they had agreed to refund the entire amount. But Ola has issued a coupon of around 240 rs. This is not at all fair. Please help me get my remaining money deducting 81 rs
            +5 photos
            Dec 8, 2021
            Complaint marked as Resolved 
            i have received the refund. wish they had co-operated when I raised complaints in their forum itself.
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              K
              kirthurishu
              from Secunderabad, Telangana
              Nov 21, 2021
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              I have booked a ride for my uncle in hyderabad.. and he paid by cash. But it is showing pending to me...
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                R
                Rohit B.
                Nov 21, 2021
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                Yesterday I rode with the driver named Navnath Sodale, driving a white zest in pune. The total payable bill was 185 rs. The driver took 195 rs from in the form of cash. I still see rs.185 as payment is still pending. please fix the issue and I would appreciate it if you would take some action against the driver who scammed me.
                +1 photos
                Nov 21, 2021
                Updated by Rohit B.                 Driver name - Navnath Dorale
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                  D
                  Dineshan2000
                  Nov 20, 2021
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                  Payment made in cash instead because of network issues but the app keeps on notifying that payment pending.
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                    S
                    suresh selvam 1412
                    from Chennai, Tamil Nadu
                    Nov 19, 2021
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                    Auto driver abuse a women aged 60 govt staff who traveled lonely

                    Address: 33/18 PERUMAL MUDALI STREET MOUNT ROAD

                    Dear Ola Support Team,

                    With Reference Trial Mail, We have raised Complaint against the Auto Driver Mr Kalaiselvan Misbehaved a 60 yrs Aged Women (govt staff) and he used abusive words with my Aunt and auto driver asked extra Tips for dropping at her residence, Since she daily using same location from Thirumangalam Metro to Residence. This Auto driver didn't do that and threatening abusive words used by auto driver. After she...
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                    Puranjaymenonk
                    Nov 19, 2021
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                    I have been using ola services for the past 2.5 years for official purposes. The travel expenses can be claimed from my company only against invoices. Ola used to provide the invoices in the past. Not they are only providing invoices for the past 30 days. This sudden policy change was not intimated to me.
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                      G
                      Guru545
                      from Coimbatore, Tamil Nadu
                      Nov 18, 2021
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                      Hi,

                      This is guru. I have taken a ola ride, it was 43 km but it was marked as 66 km and paid for that 66 km. After raising the ticket by the support team, they are telling driver taken a shortest root. I don't know what's that's mean and How it will become 66.

                      And also driver drived very slowly even there is no vehicle on the road to increase the time and get the time fare.

                      While checking with support person again, they told, there is no navigation log you have choosen the root to travelled it's calculated by driver data.

                      This is my first ride in ola. Driver made this trip as unforgettable.

                      Thanks ola for hving precious employee.
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                        S
                        Shyam@28
                        Nov 18, 2021
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                        Im a regular ola user, but i have stopped using with a worst experience, in between a function day on nov 4 & 5th ola troubled me alot with payment issue, i had to book multiple time & i was paying drivers as usual but each time ola showed those as payments pending, since i didnt had time to call custmer care i paid all those time extra to ola as without payment we cant book further, they gave extreme torture on a function day that too, now i had raised complaint & they assured it will be refunded & its almost 15 days i hv not received the money which they promised me on refund

                        Im starting to feel like they are making fun of customer & i was lied & making me run for my refund

                        Hope they do their job neatly & dont spoil their customer relation

                        Thanks
                        [protected]@gmail.com
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                          V
                          Vaishnavi Magar
                          Nov 18, 2021
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                          I paid Rs. 131 to the driver in cash but the Ola app is still showing that fees is pending. If i have already paid the driver then why should i pay again. Now because of this I'm not able to book any further rides. As I am a regular user of Ola, i really need to book auto to travel please resolve this issue as soon as possible
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                            C
                            CR Manager
                            Nov 18, 2021
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                            I had booked 3 Ola cabs yesterday[protected] morning and each cab driver called up to know the drop location and adversely cancelled trip resulting in wastage of 1 hour in the morning Time. Drivers are very rude and dont move from their location quickly and afterwards call customer for drop location and does not turn up and cancel booking at their end.
                            Need OLA to provide me compensation for the harassment faced and penalize same to drivers for cancelling trips at their own will.
                            Need minimum compensation of Rs 10000/- in my ola money account or else will move my case with consumer forum.
                            CRN [protected]
                            CRN [protected]
                            CRN [protected]
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                              G
                              Gurrappanaidu
                              Nov 18, 2021
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                              Address: Hyderabad

                              For Ola cab, I have paid in cash for my trip but still showing as pending payment, unless you resolve this issue I can't use OLA app.

                              Date of my trip: 5th November 2021
                              TRIP: CRN [protected].

                              Please resolve the issue at the earliest.

                              Thanks
                              Gurumurthy
                              +2 photos
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                                G
                                [email protected]
                                from Gurugram, Haryana
                                Nov 18, 2021
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                                CRN[protected]
                                The payment was made in cash but the payment is still showing as outstanding. Please reverse the payment ASAP.

                                Vikas Gahlot
                                [protected]
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                                  A
                                  Ashwinikatariya
                                  from Pune, Maharashtra
                                  Nov 17, 2021
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                                  When I booked Ola ride with auto, the fare shown 60rs and when ride finishes it charged 76rs, while route shown was same as Ola recommend.
                                  Second ride booked with cab it shows 237rs while bill after ride was 312rs
                                  This is fraud n loot by Ola..
                                  I m the old customer of Ola and using Ola ride frequently. I want my money back
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                                    V
                                    Vishal Sridhar
                                    Nov 17, 2021
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                                    I paid cash to my driver. But ola app asks me to pay again. I always use cash payment. I don't have ola wallet, still ola app asks me to pay the bill. Because of this pending payment, i couldnt book any cab. Resolve the issue as soon as possible..
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                                      D
                                      Dheenasha
                                      Nov 17, 2021
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                                      Hello.
                                      In two recent rides, both the driver did get cash and ola app asked to pay the pending amount. Ola should refund my payment in total 250+260
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