Ola Cabs / ANI Technologies Complaints & Reviews

I travelled on 25 october and paid after the trip to driver paytm (UPI id [protected]@paytm).
But it is showing payment pending on my ola account still.

I Used cash to make payment for a ride and it shows payment pending which doesn't allow me to book rides.

I have pay all of rides, but ola app showing payment pending rs.72.so, kindly regards solve the problem

On dated, 18th September 2021 we had travelled through Ola. After finishing my ride at the drop point, I was trying for online payment but there was some network issue. I asked the driver about any other option for payment, then he said to pay via cash. The total amount was Rs.495, instead of paying Rs. 495 I gave him Rs.500(Extra Rs.5). That I paid all cash. But the Driver didn't update the same in the Ola app(payment paid details). After the payment, I didn't receive any text message of my ride completion with payment done from Ola, I asked the same to the driver but he simply replied that there is some network issue you will get the confirmation message after some time. But till date, I didn't receive any text message of my completed ride.
On the same day, it started to receive text messages from Ola like your payment is still pending of the same ride.
Even I have done the full payment via cash, still, I am receiving notifications from the Ola app, text messages, through the mail and landline number [protected] that your payment is still pending and pay the amount.
There is no service of customer care I tried several times to complain online but no one receives a call. Even I can't reply to the text messages/numbers received from ola.
Please resolve my complaint at the earliest, as I am unable to travel through ola and it is all time asking for payment of pending ride, even I have paid the same via cash.
I am getting irritated by their calls, emails and messages, in future, I am looking forward to travelling through Ola but this type of experience is leading to ruin my decisions of travelling through Ola. As nowadays no one is expecting this type of experience from Ola.

On 10th October-2021 I had booked ola. For this ride, I paid money through PhonePay to the driver account. But in the app the status showing pending. Regarding this I called the driver and ola customer care several times but they didn't pick up my call. Pls do the needful.

HI team,

I have taken a ride from Sagar Hospital to BTM Layout on Nov 25th 2021 and fare was 62 rupees. I made a payment using Gpay for the number which was given by the driver ([protected] - Nayaz Ahmed). But now when I check the ola app it says 'Payment pending' of 62 rs. Now due to this I am not able to use the app to book any other rides.

I tried calling the driver but he is not picking my call. Please help resolve the issue asap.

Check my below details:
date: 11/25/2021
number: [protected]

Ride details:
Auto- CRN [protected]
name: Nayaz Ahmed

I have taken a ride on 8th November 2021.
Initially it was showing an amount of ₹804 which i paid through Google Pay and once the ride was completed it was updated to ₹870 and it showed that I had to pay an extra amount of ₹66 by Cash on my end of Ola app.
However the driver demanded an amount of ₹551 to be paid to him as it was showing in his end of the app. So I had no choice other than paying him an extra ₹551 by PhonePe. So i payed a total of ₹1355 whereas the original bill was ₹870 (₹485 to be refunded).
Raised a complaint on Ola app and after many days i got a call from them that the refund is initiated and will be reflected in 5-7 working days and they updated and closed the ticket as resolved from their end. It's been 10 days now after the call and i have not received my money neither am I able to raise a ticket for that again. Even after multiple attempts I am not able to contact them. I have even mailed them 2 times with all the details and documents attached but in vain. To be honest, they have the worst customer support i have seen.

My dad traveled today on Nov 25, 2021 through ola from Dahisar to Kalyan and he paid Rs. 800 to driver. I noted that money Rs. 921 is already deducted through olapost paid later. Spoke to driver and he agreed that he took Rs. 800 cash by mistake and will let Ola know.

Please help to clear the ola post paid money due of Rs 921.

CRN no. [protected]
Driver: Faizan Shaikh Javed

I never used the ola postpaid service, whenever used / taken raid paid through the cash to driver.
but from last 10 days ola sending me the message and mail to me for the paying the due amount which i never used, i send them mail regarding same but no any updates came.

I have paid cash as online mode was not working but it is showing as payment is due and Its not allowing me to book cab again.kindly resolve issue..I have already
Dropped mail to ola support but didn't receive updates.

Even if payment was done using UPi by rider ola app shows me pending dues as I had booked ride

I have travelled from Ghatkopar to Thane on 21.11.2021 by Auto CRN [protected] AT 2.21 PM..
After ride I paid in cash but still showing payment dues.
Due to this i am unable to book next booking.

I have travelled from Thane to Powai on 20.10.2021 by Auto CRN [protected] AT 8 AM.After ride I paid in cash but still showing payment dues. Due to this i am unable to book next booking.

We booked a cab yesterday and paid in cash. But app shows payment pending.

Paid 203/- in cash to the driver but app still shows payment due, hence unable to book a ride.

CRN - [protected]

PLEASE RESOLVE THIS ASAP, THIS IS A HUGE CONCERN!
THERE IS NO PLACE TO REPORT THIS ISSUE OR ASK FOR SUPPORT, GRIEVANCE REDRESSAL IS PATHETIC!

REQUEST THE PAYMENT STATUS TO BE UPDATED AS THERE IS NO DUE AT MY END!

The estimated fare was some 335-430 rupees. So I booked the cab. I got the message to pay 362 rupees and I paid it using Google Pay at 12:08 pm. The driver took the long route to reach the destination. I was charged 615 rupees for no fault of mine and asked me to pay the balance. I could not book another ride, so paid the balance amount of 253 rupees. I would like to get the refund for the same. The driver could not help me, he said, I need to write to Ola Cabs

I booked the auto on Sep 17 and paid the driver using GPay. After a few days, Ola app showed the balance as driver probably did not update Ola. I ended up paying 115 rupees again on Ola app on October 23 th. Please find the screen shots for your reference and process my refund.

Hi, I had booked an ola auto on October 24 . I had paid the driver in cash. But it is still showing as pending payment.kindly do the needful.

The fare for the ride(₹93) was paid through cash, but it is still showing as payment is pending, clear the dues, repeated reminders are sent to pay, please do the needful.

I have paid cash to the driver at the end of ride but in the ola app it's reflecting payment pending/due please resolve this