Ola Cabs / ANI Technologies Complaints & Reviews

Until now I have always paid cash for every ride in OLA. But for last two rides I paid fare through cash to the driver still showing payment is pending.
Now i am unable to book any ride in ola app..wht to do?
Please look into the issue and solve it ASAP.

I paid in cash to ola cab driver but still showing my payment is pending..

For my recent trip i.e 5th November, I have paid cash for my trip but it is still showing as payment pending.

TRIP: CRN [protected]
my

An ola outstation ride was taken on Sep4 (CRN[protected]). Olawallet was chosen as payment mode which had 0 balance. Driver demanded cash in midway for fuel. So gave half amount + Toll charges (Two way). At the drop point, the rest of the bill amount was given in cash to the driver. The money also deducted from olapostpaid. On raising a complaint on this, only half the amount is refunded back from olacabs to olapostpaid and pending was remaining as dues. Multiple tickets/emails raised to [protected]@olacabs.com, [protected]@Zipcash.in, [protected]@olamoney.com, grievance.[protected]@zipcash.in,
[protected]@zipcash.in. Spoken to multiple people from ola, their escalation and suppression team. I have also tweeted this to olacabs, olamoney, olasupport. Nothing is resolved.
At the end getting msgs that this is reported to bureau and pay the dues to avoid further damage.
Very pathetic customer care from Ola. There is no contact number to contact ola cabs. There is not escalation matrix for ola cabs.
Olamoney team says it is ola cabs issue and to contact them. But [protected]@olacabs never respond. Being a older customer of ola, negative reports to bureau is what i earned at the end.

Hi,

I have paid the ola auto driver in cash but it is still showing up on my screen as 'Pending payment' for last two rides. Please resolve the issue as soon as possible as i am not able to book auto for emergency.

Thanks,
Lakshmi

I booked an Ola Cab on 8th November 2021 at 05:45 AM. The driver was paid in cash, but the same is not reflected in the app as it shows that payment is pending for my previous ride. I am unable to book another ride due to this pending payment.

Please update the app ASAP.
Thank You

I was paid the RS 389 to driver by Paytm, As driver don't have the change and he request me to pay by paytm.
But now in my OLA account amount of RS 389 is showing is pending due to which i am not able to book the ride. Kindly close this issue on priority.

My vehicle no AP31TVA 1175

Yesterday (07/11/2021) I booked a ola from Howrah to Newtown. It was showing amout Rs. 485 with parking fee of Rs 71 extra added to my invoice. But while starting my journey from howrah ola stand 2 parking, some guy collected extra Rs. 70 cash for parking fee. He had not allowed us to start our journey until I pay the amount. He even threatened me and my wife while I informed that Ola has already added Rs 71 in my bill.
Need a quick resolution and expect a refund.
Ride details- CRN [protected]

I took ride on 29th October fare of which came Rs.138/- which was paid immediately through Phonepe to the driver, however still it is showing as outstanding payable. Wrote email to support & tried to reach on toll free number as well but no response received. Till the time issue is resolved I am unable to use Ola without any fault from my side. I am using Uber for time being.

I have booked an Ola cab . the driver asked whether the payment is on cash or online. So I said by cash so he came and take us to our destination and then I Paid him by cash and after that on the same evening when i am opening my Ola App then I find that the Rs 154 payment is still pending and i am shocked after watching that .
So Please look into the matter as soon as possible .
It's not about paying double but it's about getting scammed by driver or maybe by company so this is bad.
So please take the strict action against this .

Hello there,
On Sep 30th I booked a bike on Ola app while booking it was by default payment method Gpay. After completing the ride I tried to pay But the driver refused to get it through online payment instead he demanded cash hence I paid the driver Wilfred J Rs.90/- But now in ola it is showing as payment pending of Rs. 81/- Please help as I can't use Ola service now.
For reference attaching payment transaction and ride details.

I had booked a cab from BIAL (kempegowda international airport) to N R Colony on Nov 5th 2021. The mode of payment was upi, but this was paid via cash to the driver. We requested the driver to clear the payment. Yet next day got a message for uncleared bill. I called up the driver to check if this was pending to marked paid from his side, but he said he has marked it paid, not sure why it still shows as due.

CRN: [protected]
Driver name: Hanamantagouda N Patil (Prime Sedan, White Maruti Suzuki Dzire)
Amount: 993

The same happened to me for another ride on Oct 22nd 2021. This ride was from N R Colony to Dattatreyanagar.

CRN: [protected]
Driver name: Shashi Kumar (Auto)
Amount: 78

Hope this is not intentional !

On 3rd november 2021, i went for a ola cab ride. In the end of the trip, i paid by phonepe to the driver but in the ola app it still shows the payment is pending and i can't able to book any rides. it asking me to pay again.

please solve this issue.

"CRN[protected]"
DRIVER NAME : Sandeep Makkar
travel time : 8:11 PM in the evening
mail : [protected]@gmail.com

On 3rd november 2021, i went for a ola auto ride. In the end of the trip, i paid by cash but in the ola app it still shows the payment is pending and i can't able to book any rides. it asking me to pay again.

please solve this issue.

Would request you to please refer to the screenshot attached and pls get the issue resolved ASAP as I am not able to use the app.

I have got pending amount in ola app but all my transactions were in cash and no amount is pending

On 7th nov i booked Ola auto, after ending the trip I paid by cash but in app its still showing payment pending.

During my last ride, I paid to Driver by cash, but it is still showing as pending payment in Ola app, which is causing trouble in using the app.

I had taken a cab and my cab broke down half the way and I had the driver the amount by cash and it still shows that my payment is due of 332 Rs.
First of all if the car broke I shouldn't have paid him, yet after paying I paid the full amount.
And now it shows I have to pay again else I won't be able to book a ride.