Ola Cabs / ANI Technologies Complaints & Reviews

Hi,

I have raised a complaint with Ola for two of my trips. I have made a payment directly to the driver as the online payment didn't happen. My payment option was using Phonepe not Ola postpaid. So according to the process if the Phonepe online payment doesn't happen before the ride ends we are supposed to make cash payment to the driver. I have made an online payment directly to the driver and shared the screenshots to Ola...

Dear sir,
I m using OLA cab regulae when my travel. Actually two times I faced problem with ola drivers. Previously I traveled on May 18th 2021 at Coimbatore Railway Station to Airport, Actual fare shown Rs249 only but ola driver demanded Rs500. Due to emergency situation I paid double cost. Next time recently at Hyderabad on 9th September 2021 from Secunderbad Railway Station to Airport, Actual fare shown Rs 549 only, Driver (Raju) told me real fare Rs 940, In your phone minimum fare shown, so he want to check it, unexpectedly he cancelled my ride through my phone and he said don't worry I will manage but real fare 940, you should pay, OlA drivers using passengers airport trip emergency situation. Again I faced problem. so OLA need to take necessary action against these types of drivers. In future passengers wouldn't suffer that's why I post this compliant.

I had made a payment with cash to driver Upender kumar on 21 sept . The pickup location was botanical Garden metro station gate no. 1 to glued reloded at a price of 64 . The app is still showing pending and I am not able to book any rides now. Plz help

Dear Sir / Ma'am

I am Devvrat Singh. On 25th September 2021 I had taken services of Ola cabs to travel from The Daly College in Indore to a village called Tirla in Madhya Pradesh. The total distance (on Google Map) is 77 kms. The same distance was displayed on Ola cabs with an estimate of Rs.1922/-.
I hired the service through the app on the basis of the estimate given and traveled with my family. On the route I paid a toll charge worth Rs.130/- as the cab driver insisted that the toll charge is not included in the fare.
Upon reaching the destination, to my shock the driver showed me a final amount of Rs.2589/-. In return I showed him the amount of Rs.1922/- but immediately that amount changed to Rs.2589/-.
I had to pay that amount. So the final amount paid by me was Rs.2719/- as opposed to Rs.1922/-. They have charged me 40% extra.
Sir/Ma'am, I have called the Ola cab customer service number but no action has been taken by them in this regard.
Kindly help!

I have paid for my ola ride in cash and upi, yet the payment status is outstanding. Reached out to olacabs on Twitter and messenger, yet no response. Kindly help

I booked OLA from Geeta Colony (Delhi) to DLF Cyber Hub (Gurgaon) on Sep 21 at 8:14 AM. As internet was a problem, so paid the driver in cash. Even after the payment the pending payment message pop up is there on my ola mobile app. i raised the complaint ticket on same day, ticket reference id[protected]. To my surprise, there is no response since then. as i have to go some where urgently so i paid the 21st Sep invoice again through Ola money. so this way i made the double payment for the same trip. pls arrange the refund in my Ola app asap.

Sep 16 I took ola cab from prestige Shantiniketan apartment to Hebbal, banglore. I have paid rs413 as cash to the driver but in the app it's showing payment pending and not able to book further rides.. please look into this issue as soon as possible

I paid the ride in cash on 22 nd September but still the app is showing that the payment is pending please resolve this problem

I have paid cash to driver because driver has insisted me to pay the cash. But he didn’t updated it in the app that I have paid . It is still showing that the payment is pending. I have checked this without 1 hr and reached to customer support. But there is no proper response from them. Pleas help me to fix this problem. without paying the amount will driver leave from our destination?? No right. Even it’s driver fault customers are suffering. Why can’t they reach to driver and confirm whether we have paid or not?? When we reach to customers support it is not giving proper answers as they have computized. It is asking the same questions again and again. I have also mailed to customer support but no response from them

Hi Team,
I took a ride with OLA on 21st September. My Estimated Fare was shown to be Rs. 896 after completing my ride I got charged Rs. 1809. I immediately raised a complaint with OLA and the acknowledged that my ride fare was high due to some error. They also mentioned that it will be solved within 72 hours. But it has been a week since then that I've not yet got any resolution. Even the customer care is not helping me to escalate.

I would like to have my refund and compensation as soon as possible.
Ola Ticket Number[protected]

On request by the driver I had made payment to the driver's account, but later while trying to book cab on the next day, the application showed pending payment, I had to pay this pending amount which I had already paid to driver in order to book my next ride.

Payment details.

Reference - CRN[protected], amount 195, date September 23/2021.

Reference - CRN[protected], amount 188, date September 22/2021.

Dear Sir,
this is to bring to your notice for the below mentioned mail regarding the pending payment of Rs.147, for which i had
travelled on 19th septerber 2021.As there was some problem with connectivity and therefore i was not able to make online
payment accordingly i was asked to make cash payment by driver and i had no option but to pay.
So i had paid Rs.150 in cash to him.'But in apps its still showing pending and regularly i'm getting sms from OLA to make the payment.I had already sent them mail on 20th September 2021 and again on 24th September 2021, Still no ones has called up for resolution.

Thanks & Regards
Shahnawaz Alam
[protected]

I paid the driver in cash, still app shows payment pending. This is happening for the second time. Please look into this.

I have paid Ola cab driver through Phone pay but in Ola app it is showing as payment pending. Please do need full regrading this complaint.

We paid cash to the ola AUTO driver on Sept 26, 2021. But in my app, it is still showing payment yet to be paid.

We paid cash to the ola driver on Sept 27, 2021. But in my app, it is still showing payment yet to be paid.

I already paid for my old cab through cash but it still says pending in the app... What should I do... I called the driver too he said it'll be gone in a few hours.. but it's still here after 2 days

We paid in cash but the payment shows pending and they are not updating neither is there any chance of contact

I travelled via ola on 18 September 2021, mostly amount I paid via Paytm, and a little bit by cash, but still the payment is showing pending

I paid the auto changes to the auto driver in hand. But still Ola is charging me fee from online